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·      Jobs.hilton.com. (2017). Hilton Careers - We Are Hilton, We Are Hospitality. [online] Available at: http://jobs.hilton.com/select-country.php [Accessed 3 Dec. 2017].

·      Hiltonworldwide.com. (2017). Hotel Training | HR & Recruiting | Hilton Worldwide. [online] Available at: http://hiltonworldwide.com/development/management-services/hr-and-training.html/ [Accessed 3 Dec. 2017].

·      Www3.hilton.com. (2017). Kuala Lumpur Hotels | Hilton Kuala Lumpur | Kuala Lumpur,. [online] Available at: http://www3.hilton.com/en/hotels/malaysia/hilton-kuala-lumpur-KULHIHI/index.html [Accessed 3 Dec. 2017].

·       Anon, (2017). [online] Available at: http://www3.hilton.com/en/about/hilton/history/index.html [Accessed 3 Dec. 2017].

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In my opinion, the selection devices that Hilton Hotel Malaysia can use to trim its recruitment pool is team interview.  An interview team consisting of representatives from the various areas of the organization that will interact with the new person. The advantage of this approach is that multiple interviewers represent broader areas of interest, and when interviewing is completed, there is more than one person to make the selection decision. This may also help the new hire to be more quickly accepted by the team, since those who participated in choosing the new team member are generally supportive of that choice.

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Pacific University Progamme-  Hilton selects students from esteemed MBA, Masters and Undergraduate programs for our corporate internship based in Singapore and Shanghai. Select MBA, Masters and Undergrad candidates garner on-the-job corporate business experience at our Asia Pacific Headquarter in Singapore, Greater China & Mongolia Regional office in Shanghai and India Regional Office in Gurgaon. Though background check, they cnsure every employees with good quality

Properly Internship-  Hilton selects rising sophomore, junior, and senior undergraduate students from partner hospitality or hotel management schools for a property assignment based in a hotel or resort across the Asia Pacific. Property interns will complete both a general rotation through all areas of hotel operations, as well as garner work experience within a defined discipline in Finance/ Accounting, Food & Beverage, Frount office Rooms as well as Sales / Event services. There are some beniefit for the progamme, in a year round recuitment you can find out your future enployees, with low caost labor as well as increase the productivity,

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Recruitment fraud is a sophisticated fraud offering fictitious job opportunities. This type of fraud is normally done through online services such as bogus websites, or through unsolicited e-mails claiming to be from Hilton and/or its brands. These emails request recipients to provide personal information and ultimately payments to progress false applications. Hilton is using iternet sourcing , it can look outside of the client's locality for qualified candidates. A part form that, online recuitment provides another means of communication. At the same time, it sace time using internet recuitment.

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5-star business and international hotel in Kuala Lumpur opened on 2004 ( Hilton Kuala Lumpur, 2017)

Received more than 100 awards

Located at 3 Jalan Stesen Sentral, Kuala Lumpur, Malaysia. (very convenient as the place is in front of KL Central)

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Founded by Conrad Hilton when he acquired his first hotel, the Mobley Hotel at Cisco, Texas

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Hilton expands its footprint to 100 countries and territories around the world with the opening of Hilton N'Djamena in Chad.

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Hilton opened its first hotel at Waco, Texas with only cold running water and air conditioning.

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Tutorial group: FIB Section 3
Module code:  HRM30105106776
Title of the Assignment: Hilton Hotel, Malaysia

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This is the first level, Hilton hotel provide different type of rooms & suit you can choose the space that’s right for you which are daily breakfast and internet access such as Premium WIFI and standard Video for you to have a sip coffee while surfing the web. They also provide air conditioning, heating, Messaging and several types of telephone for you to communicate with people globally.

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The ultimate lifestyle hotel, Hilton Kuala Lumpur showcases stylish rooms and suites, gastronomical excellence, an elegant spa, and magnificent event space in the heart of the vibrant KL Sentral area. Towering 35 floors, right next to the Nu Sentral shopping mall, this Kuala Lumpur hotel is a destination in itself.

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This is second level,Security/ Safety needs They also provide automatic door close for deliver a good level of security and wide angle door viewer for guests to view outside while preventing outsider look through. Hence, the guests will feel safe staying on the hotel. Hilton hotel make sure its employees are working in a safe environment.

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Hilton hotel has an organisation chart. Their general manager who called Jamie Maed. He provide effective leadership to distribute task for hotel team member and ensure all decisions are made in the best interest of the hotel. Besides, he also manage and develop the Hotel Executive teams to ensure career progression and effective succession planning within Hilton. The employee is responsible for the planning, direction, and management of accurate timely, and objective financial data from which informed management decision can be made . Different employee will oversee their departments if applicable with the managers of each department as direct reports.

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Hilton provide a first rate hotel training to motivate their staff and increase their job satisfaction to prepare their staff for carry out the mission successfully in an organisation. In order for their staff to serve the guest with a high level of services . Hence , through the training their staff can serve the customer independently. Hilton hotel has a outstanding leadership, thus they get to  share ideas or problem and solve it together with their  team member such as the reception team might have reservation problem due to overwhelming guest therefore they have to solve it together as a team.
For example, when a receptionist is dealing with an upset guest, the receptionist shouldn't solve it with anger. But to solve problem with recognition, empathy and controlling Their emotions are necessary ingredients to successful problem-solving. The receptionist should also work as a team to satisfy each customer or solve upset customers. The receptionist team should also determine the problems from getting feedback from customers and ask for clarifications

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The last level needs that include personal growth, achieving potential and self-fulfilment. Hence, maximising the use of their skills and abilities. It implies that our operations are delivering a memorable experience as well as one that enriches a guest’s life in some meaningful way. Hilton hotel provides training to achieve their full potential.

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This is the fourth level, which include internal esteem factors and external esteem factors. Internal esteem factors which include individual needs such as self-respect and achievement whereas external esteem factor is related to the needs to be accepted and valued by others such as status and reputation. Hilton hotel got excellent feedback from travellers and receive outstanding guest review on Trip Advisor. The overall rating for this hotel have at least 4 star out of 5.

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This level involves the need for friendship, family relationship and belongingness. The length of services in the hospitality business is very long compare to other businesses therefor the company should provide a workplace with good reputation and social network. This level would include all common areas in the hotel where the guests can relate to each other and with the staff such as elegance spa, boardwalk poolside dining, the lounge and Oro café for the guests communicate and consolidate relationship in comfortable environment. Thus, if the guests feel comfortable they will come back again next time.

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Second hotel in Malaysia- Hilton hotel in Petaling Jaya opened on 1984

Owned by Hilton Worldwide

Upscale, full service properties catering to business travel and leisure guests who desire of a full array of quality services.

Remains one of the company's flagship brands and one of the hotel brands in the world.

Had 35 storeys and 154m height, tallest hotel in Malaysia and under number 43 of the tallest building

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Whether conducting business, keeping up with a fitness routine or looking to spend quality time with your family, Hilton hotel is here to make the most of your stay by offering the services you need, the facilities you expect, and the extras you deserve.

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Hilton Hotel Malaysia can use an employment agency while doing their recruitment. Using job criteria provided by your organization, an agency will generate the applicant pool and do the preliminary interviews, thereby screening out unqualified candidates and sending you only those who are actually qualified. This can save a great deal of time; however, private agency fees can be costly because they are often a percentage of the position’s annual salary. This can be a significant expense, particularly when filling high-level position.