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Soft skills are the personal attributes, personality traits, inherent social cues, and communication abilities needed for success on the job. Soft skills characterize how a person interacts in his or her relationships with others.

Unlike hard skills that are learned, soft skills are similar to emotions or insights that allow people to “read” others. These are much harder to learn, at least in a traditional classroom. They are also much harder to measure and evaluate.

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The steps in problem solving include:
Analyzing the factors or causes contributing to the unwanted situation
Generating a set of alternative interventions to achieve your end goal
Evaluating the best solutions
Implementing a plan
Assessing the effectiveness of your interventions

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When someone else is speaking, most of us are thinking about our response. But formulating a reply is guaranteed to take our attention away from what's being said. Instead, imagine you'll need to convey this information to a third party after your conversation has ended.

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Not all problems should be solved – There’s a tendency for technically proficient people to want to solve things; what’s important is to respond to what the users and business need. The rise of first point of contact resolution (FCR) as a metric can sometimes drive this behavior, when all the users want is to be able to complete the important task they started, which can sometimes be done more elegantly and speedily with a well chosen workaround.

Problem management and risk management share a lot in common including a strong focus on Return on Investment (ROI). Each problem that is identified as a part of the problem-solving process has a projected impact to the organization and some estimate on the likelihood and frequency of the problem happening in the future. Each problem investigation has a cost, to which we can add the cost for implementing the solution (the investment). Many Problems require investments that outweigh the potential return; these are problems that should not be solved.

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How Can You Effectively Work As A Team In The Workplace?

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How Can You Effectively Work As A Team In The Workplace?

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Effective teamwork in the workplace happens when:

Individuals flourish as they use and develop their Strengths. This is a focus on individual strengths and identifying where an individual’s best contribution can be made.
People come together building relationships and as they work together well results in effective Teamwork.
When individual strengths and teamwork come together in pursuit of meaningful goals then performance starts to flow naturally and Results that are meaningful and rewarding to the team are achieved.

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An effective communicator has developed the following skills:

The skill of active listening
The skill of asking questions that helps both parties reach a common understanding
The skill of verbal communication to articulate the message to minimise misunderstandings
The skill of using non verbal communication appropriately and being able to respond to non verbal communication appropriately

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The most effective teams don’t have leaders.
Teams work best when members listen and talk in equal measure. If one member takes control and begins to dominate the discussions, it creates resentment.

The ideal team size is between 5 and 9.
Contrary to the generally-accepted assumption that management can fix a problem by throwing people at it, adding team members beyond that point decreases the likelihood of success.

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Your employer loves effective communication

The best employers want someone with exceptional communication skills. Someone who knows about verbal communication and has fair knowledge on how to improve communications skills for benefit of the company. Even your promotions are based on your ability to overcome communication barriers.

Words definitely speak louder.

Our words have the ability to impact others. The impact sometime is vast enough to spread over decades. Our words can influence people positively and negatively. It might hurt someone more than we can imagine. According to a study emotional distress is felt more deeply. Most of this distress is caused by what we say to each other.

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Interpersonal skills are the skills used by a person to interact with others properly. In the business domain, the term generally refers to an employee's ability to get along with others while getting the job done. Interpersonal skills include everything from communication and listening skills to attitude and deportment. Good interpersonal skills are a prerequisite for many positions in an organization.

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Facts are important in a conversation but can’t be the only focus.  Often we spend too much time figuring out what facts we want to communicate and too little time on how we want to communicate them.  Every person we speak to is human with insecurities, ambitions, and biases.   So remember the common adage: “It’s not what you say, but how you make people feel that matters.”

Bad news like a layoff message or a message to your boss about a mistake you made at work is difficult to deliver.  It’s important to deliver the message tactfully, but this is not the same as sugar coating.  Sugar coating implies being not direct or clear about the gravity of the message.  While sugar coating a message may make you feel more comfortable, it could confuse the other person or make the listener feel patronized.  Sincerity and a focus on moving forward will help more.   Whatever happened already happened.  So be straightforward and focus on next steps.

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https://www.thebalance.com/communication-skills-list-2063779

https://www.asaporg.com/all-articles/soft-skill-facts

https://blog.employmenthub.co/10-facts-about-teamwork/

https://www.youtube.com/watch?v=dQw4w9WgXcQ