# data[].attributes.body
I appreciate all you shared with us, Tonio. Thank you.

# data[].attributes.body
Before I thought I was listening well. Now I know more about probing questions. Tomorrow I will clarify with families if I'm asking a clarifying question or a probing question.

# data[].attributes.headline
Cindy.  Before I thought asking questions was intrusive.  Now I think asking good questions is hard.  Tomorrow I will be thinking  about my questions. 

# data[].attributes.subject
Cindy.  Before I thought asking questions was intrusive.  Now I think asking good questions is hard.  Tomorrow I will be thinking  about my questions. 

# data[].attributes.body
Before I thought I was almost to the point where my work was figured out, getting easier and more routine maybe.
Now I think I have been focused on surviving the business and stress, not how well can I do my job.  Tomorrow. I will take the time to review and reflect and revise my goals for myself as a homeschool Sped teacher, and how to incorporate my personal values of valuing others .

# data[].attributes.body
Andrea- Before I had not really been intentional in practicing better listening skills, in spite of knowing I needed to work on them. Today I learned more tools to use for being mindful, and tomorrow I will make progress and work to improve at work and in my personal life.

# data[].attributes.body
Audril
I feel like tomorrow is like New Year’s day! A reboot. I will apply the things I learned or/and remembered from this training in dealing with the parents. Thank you.

# data[].attributes.body
reflection is key to happiness - thank you tonio
reflection leads us to next steps in our journey❤️

# data[].attributes.body
I thought I knew how to be a good listener.

I know that I can do better.

I will use the tools shared to be better.

# data[].attributes.body
Before I didn’t think. I didn’t think about being self aware of my place on the map. I didn’t think about what kind of listener I was.  I didn’t think about identifying what I was doing such as asking clarifying questions or trying to cure. In the business of doing my job I didn’t take time to think about many of these things.

Today I am analyzing myself in order to be more effective in my job.

Tomorrow I am going to put up reminders in my office about a few key things I want improve. Then I am going to visualize specific situations and how I will respond. I’m also going to work on pausing and being still.

# data[].attributes.body
Before I thought I should try to fill silence that could be awkward...now I think silence can be a powerful tool.......tomorrow I hope to use silence as a skill

# data[].attributes.body
Before I thought I had to have all the answers for my families. Now I know that sometimes they are just looking for an unbiased listening ear. Tomorrow, I will listen and ask questions, not necessarily give advice.

# data[].attributes.body
Thank you Tonio

# data[].attributes.body
I’d like to work on not being a judgement listener and allowing people a safe, comfortable and still place to speak their truth.

# data[].attributes.body
Before I thought … I was doing well communicating with my families.
Now I think … I have more tools in my toolbox to ask better clarifying and probing questions.
Tomorrow I will… try to make the time to use these new tools as often as possible.

# data[].attributes.body
Before I thought I could have all of the answers and advice for situations, not giving much thought into it. I’ve learned today’s lesson has taught people in their own ways, and I’m thankful
Tomorrow I will remain positive and optimistic for the future.

# data[].attributes.body
Before I thought I was here to fix and cure and that was how I showed I care.
Now I think about caring more through listening and allowing for the magic of their self discovery as much as possible.
Tomorrow I will not interject my story into other’s, now pausing to listen with my whole heart.

# data[].attributes.body
Through this time I have learned the importance of considering the intentions we have when interacting with others and recognizing where we are all coming from.

# data[].attributes.body
Before I thought this was good to revisit and apply to my work and personal life- Stillness, G.R.A.C.E., is what I try to practice and is the best way to be true to self and to find health. Health and being fully present is the only way I can effectively serve others tomorrow

# data[].attributes.body
Before I thought more about how I could solve a problem for a family.
Now I think I have permission to admit I don’t know, I need help, I can’t do this alone.
Tomorrow I will continue to improve my listening skills, making sure to see each person as they are, listening without judgment, remembering they may be at a different location on the map than I am myself.

# data[].attributes.body
I hope in every tomorrow to pause and listen.

# data[].attributes.body
I felt these last two days allowed for reflection and to reset my thoughts & feelings. Sometimes we have to step out of our comfort zone to best support and serve others.

# data[].attributes.body
Before, I began a journey of my own to figure out who I was, wanted to be. I invited friends to a book club so I could ponder with their input. Now I’m excited to have a format to share with my fellow employees an families.  Thank you Tonio snd staff.

# data[].attributes.body
Jaci - These 2 days have been powerful for me because they have validated pause/silence for me with all of its applications and meanings and utility. How wonderful to know that not only can I embrace my own quiet and thoughtful/careful reservation, but I can also offer it to others in a constructive way. I plan to find ways in which I can find finesse in doing this as a CT.

# data[].attributes.body
I now realize that I need to ask more questions both inquiring or probing questions, but also pause more and listen, so I can hear the many stories my families want to share.

# data[].attributes.body
Before I thought I had to be independent in order to be strong and effective. Now I think that my strength will be interdependence and collaboration. In the future, I will engage with a community who values what each person brings into their future. Together on the way.

# data[].attributes.body
One if the first things Tonio said to us on Tuesday morning was that he wasn't going to teach us anything new but just wanted to remind us of some things. I have been reminded of my purpose, value, and personal needs. I know this has been about compassionate care of our students and parents but I have learned much about compassionate care of myself. Thank you to all my colleagues for walking through this with me.

# data[].attributes.body
Nothing is often a clever thing to do (don’t try to fix it for them, but empower them to arrive at their best solution, scaffolding them as needed), and nothing is often a very wise thing to say (pause…). There is power in the sound of silence.

# data[].attributes.body
Before I thought it would be difficult to put myself out there and find acceptance
Now I think I belong to a new community that will enrich my life and perspective
Tomorrow I will use these skills to provide the same opportunity to others who are searching for belonging and compassionate understanding

# data[].attributes.body
I love the ideas that have been added to my story in the past few days. In the past, I’ve always felt empathetic in my interactions. But I’ve been reminded it’s okay to be vulnerable, admit I might not know, ask for help, and learn from others. I’ve felt seen during these past 2 days and an eager to see others more fully.

# data[].attributes.body
What is most important in your life? Where do you refuse to bend? Your answer is a core value. It’s a driving desire or priority—perhaps different from anyone else you know.

What custom blueprint is in your heart, how can you use that to care/cure others.

Some common core values come to mind: the need for security, a love of adventure, loyalty to home and family, a passion for justice, pleasure in caring for others. When you are in touch with your given core values, it will rearrange and direct your energies, your time, and your thoughts. If you ignore them, sooner or later you’ll be miserable. If you identify and pursue them, you’ll unleash your potential and set yourself up for fulfillment and success.

# data[].attributes.body
This has been a very good reminder that people are more important than things. It's important to stop the busyness of the moment and focus on listening to others whether in person or on the phone. Thank you🙂

# data[].attributes.body
Before I thought I was showing compassion by being sympathetic. Now I realize sympathy is not empathy or compassion. Tomorrow I will try to be truly empathetic and compassionate.

# data[].attributes.body
Before I thought that I already possessed the communicative tools that were being presented
Now I think that I was right, but I have a broader perspective on how to apply those tools
Tomorrow I will remain confident in my own knowledge and skills, while remaining open to the ways that I'll be challenged to use those skills in creative and unexpected ways

# data[].attributes.body
Strong back, soft front: setting boundaries allows us to show compassion for our selves and allows us to hold space for our families.

# data[].attributes.body
Before I thought I was a good listener.
Now I think I’ve got lots to learn.
Tomorrow I will pause, paraphrase, clarify, and if needed - ask probing questions.
Tomorrow I will be a better listener.

# data[].attributes.body
The pause can be a gift.

# data[].attributes.body
Before I thought that most things were one way or the other. Now I think that both are important. Curing and caring, clarifying and probing, listening and responding. Balance, rest and reflection are at the very core. Tomorrow I will remind myself when I “bump”into bad habits to stop and step back. Giving space for those around me to speak and be heard so the feel cared for and loved.

# data[].attributes.body
Before I thought that empathy and compassion were more closely aligned.
Now I think that compassion is the hands and feet of empathy.
Tomorrow I will look for opportunities to exhibit compassion.

# data[].attributes.body
Before I thought that listening was just about being attentive to what another person said, and interpreting it correctly. Now I think that I can be skillful in helping that person to express themselves more fully and find their own solutions. Tomorrow, I will go try to do that!

# data[].attributes.headline
Janine - Before, I struggled with feeling guilty about trying to establish better and healthier boundaries.  Now, I am encouraged to set them in order to enable me to be and do better as a compassionate person.  Tomorrow I will resolve to honor my boundaries.

# data[].attributes.subject
Janine - Before, I struggled with feeling guilty about trying to establish better and healthier boundaries.  Now, I am encouraged to set them in order to enable me to be and do better as a compassionate person.  Tomorrow I will resolve to honor my boundaries.

# data[].attributes.body
Before I thought I had amazing coworkers.
Now I think I have even MORE amazing coworkers.
Tomorrow I will bring cookies.

# data[].attributes.body
Before I thought, how can we pull together as a team when we’ve been on our own islands in diverse ways and levels. Now I think, we are not without hope! Tomorrow, we will use these tools to ask questions, collaborate, care, listen, pause, and reflect.

# data[].attributes.headline
Before I thought I was asking many probing questions with my families. Now I think I asked more clarifying questions than I thought. Tomorrow I will be more diligent in asking probing questions after being silent and listening to come along side of my families.

# data[].attributes.subject
Before I thought I was asking many probing questions with my families. Now I think I asked more clarifying questions than I thought. Tomorrow I will be more diligent in asking probing questions after being silent and listening to come along side of my families.

# data[].attributes.body
BEFORE I THOUGHT: That listening was important, but something I needed to do all the time with dedication and intent.
NOW I THINK: That listening is one of the very best things you can give someone.
TOMORROW I WILL: Remind myself to practice intentional listening always.

# data[].attributes.body
Before I thought that there was no strong distinction between empathy and compassion. Now I know the difference. Moving forward, I want to make compassionate care and good listening a stronger part of my daily life.

# data[].attributes.body
Before I thought fix before hearing

Now I think listen then fix

Tomorrow I will show compassion while listenin and then fixing

# data[].attributes.body
I will be mindful about pausing and reflection. I will also embrace the idea that compassion has a soft front and a hard back.

# data[].attributes.body
I appreciate the chance to analyze my care vs cure behaviors, my way of listening and responding, and my way of asking questions all in a supportive environment. Especially with people that understand (to some degree) what I do everyday.

# data[].attributes.body
Before, I thought it was selfish to say “no” when someone came to me for care. Now, I realize that holding boundaries for myself and others is a way of caring. As I continue forward, I will work at developing the mindset that holding boundaries is healthy and useful. Because when I am healthy in mind, body, and soul, I have the ability to hold space for others.

# data[].attributes.body
Our closing activity brought up topics of appropriate use of the tools, find the right times to use them, and the right way to apply boundaries. It will take practice, but as we try, if we move ahead (and potentially make mistakes) in the name of care, and earnest empathy and compassion, we'll find our way to success.

# data[].attributes.body
Before I thought it was compassion to fix, their problem they had; now I think I need to listen …. And pause….; tomorrow I will begin to practice G.R.A.C.E. Will take months to incorporate these tools into my thinking but one step at a time …. The more I practice it, the better I will become at it.

# data[].attributes.body
I will practice being better at listening with my whole body.

# data[].attributes.body
Chris

# data[].attributes.body
I will be more still and practice the art of pause.

# data[].attributes.headline
Amy P - Before I thought I had to fix and cure everything. Now I think I know the difference and tomorrow I will just do the best I can and be okay with that.

# data[].attributes.subject
Amy P - Before I thought I had to fix and cure everything. Now I think I know the difference and tomorrow I will just do the best I can and be okay with that.

# data[].attributes.body
Before I thought…empathy was compassion
Now I think…compassion is something more.
Tomorrow I will…show compassion, with healthy boundaries.

# data[].attributes.body
Communication is a "work in process" be it speaking / listening/ responding.
Learning to do it better is always a 'good thing'
Tonio - Thank you
Hollea

# data[].attributes.body
I will pause...

# data[].attributes.body
Before, I didn't consider how often I used questions to present advice. Now, I will be more conscious of either offering advice (if that's appropriate) or asking questions intentionally.

# data[].attributes.body
Before I thought listening was simple.
Now I think listening is a skill that I will have to work on.
Tomorrow I will use what I have learned to be a better person. 😁

# data[].attributes.body
Before I thought I needed to fill the silence in conversation.
Today I learned how important a pause is to gather  thoughts.
Tomorrow I will allow more time for pauses

# data[].attributes.body
Before, I didn’t realize I was exhibiting traits of unproductive listening. Now, I have been given practical tools to refocus and be a present listener. Tomorrow, I will be equipped and mindful to not only listen effectively but to also show compassion and care.

# data[].attributes.body
Nguyen, how are your sisters?

# data[].attributes.body
Listening is such a large part of showing we care. Eye contact, touch, smiles, leaning toward the person talking, responding in love...there are so many ways we can help others to feel important, cared for...not invisible.

# data[].attributes.body
Re: care vs cure

The notion of cure comes out of a Western medicalization of the body. Contrasted with traditional  Eastern conceptions of the body, i.e, balancing proportions, meridians, blocked up energy, etc. Alternatively, the concept of care is more universal than objective focused cures.

A new development in medicine in fact, is to set aside the notion of ‘cure’ and move toward cancer or symptom free labels. ‘Cure’ is somewhat akin to ‘Truth’ at least in the Western classical sense- an immutable, unchanging Absolute.

# data[].attributes.body
Something that is lingering for me, is recognizing that everyone has a different .

# data[].attributes.body
This map was so inspiring! What an incredible tool for self- reflection and becoming more aware of co-workers' places on the map.

# data[].attributes.body
Communication is more difficult with masks, video & the personal contact. We can miss the personal face to face connections with facial expressions & body language. We have to be more intentional in listening for what we can sense in where we are on the map and what’s happening with the person we’re working with.

# data[].attributes.body
For me, team work involves being willing to do what needs to be done. If everyone is invested in each other’s well being, no one will be alone or unaccompanied.

# data[].attributes.body
What comes to mind is the video “It’s not about the nail”. I shared it with my husband last night and he said guess we needed to watch that 30 years ago.

# data[].attributes.body
Teamwork is so important to the success of all relationships, listening is key to that success.

# data[].attributes.body
I keep thinking about how we talked about remembering to pause and I really need to do that in my listening as well as at home, especially with my teenagers.

# data[].attributes.body
Wanda Reams
When sharing yesterday, Jennifer commented that she believes CARING happens well in our office because of the character of HUMILITY ( verses pride ) that she sees as present in our office. This results in support of each other verses judgement.

# data[].attributes.body
Dan’s alongside is standing out.
Alongside families and coworkers. I also thought about active listening and being present in the conversation.

# data[].attributes.body
Jaci-Yesterday’s discussion around the role of silence in communication and how that looks and feels in different cultures, etc. still resonates with me.

# data[].attributes.body
I was able to share these concepts with one of my families; she echoed nearly all the concepts we learned yesterday. She felt very validated, and it helped solidify what I learned, too!

# data[].attributes.body
I’m curious if these listening techniques and paraphrasing acknowledgements can transcend to my family and personal relationships — to continue to step back and truly listen with a new mindset.

# data[].attributes.headline
Sally - I found myself searching for the five love languages in customer service and the workplace. 

# data[].attributes.subject
Sally - I found myself searching for the five love languages in customer service and the workplace. 

# data[].attributes.body
Pause.
Eye contact.
On the same team. Whether it’s a family or coworkers.

# data[].attributes.body
I’m reminded of the intentionality and focus required for listening not just hearing.

# data[].attributes.body
I am reminded to pause and listen to others with intention and not rush to answer.

# data[].attributes.body
Paraphrasing is so important to do so the other person feels heard and understood.

# data[].attributes.body
I want to practice paraphrasing (page 12).

# data[].attributes.body
Being present (Carpe Diem)

# data[].attributes.headline
Lingering thought:  to purposefully pause, see the individual/family we are working with in that moment, and be there for and with them.

# data[].attributes.subject
Lingering thought:  to purposefully pause, see the individual/family we are working with in that moment, and be there for and with them.

# data[].attributes.body
Being a more mindful listener.

# data[].attributes.body
Today I want to be more mindful of the pause an intentional listening.

# data[].attributes.body
I need to know where I am emotionally before I can help others; Self care also helps me help others.

# data[].attributes.body
Even though I do not know where I’ll be tomorrow, it’s important to give my all today.

# data[].attributes.body
An authentic conversation with a real sense of care & compassion for families

# data[].attributes.body
The importance of self care and being true and honest in self evaluation. Very important not to compare/contrast or think negatively but look for ways, people, and situations to improve and engage.

# data[].attributes.body
I found myself examining the communication between my husband and I last night, trying to see the different types of listening. I want to take the time to reflect on what kind of listener I tend to be.

# data[].attributes.body
Audril
The map really spoke to me. Very helpful not just in my professional life but personal as well.

# data[].attributes.body
Thought that is lingering is the map and recognizing that everyone is in different spot and that will influence reactions and responses

# data[].attributes.body
Paraphrasing and respectful listening has been something I have pondering and wanting to apply to show value to others.

# data[].attributes.body
When studying the map yesterday, I struggled to find where I was. Nothing seemed to resonate with me until I saw Purpose.  It was something that I’ve felt since the day I started, and has only grown stronger as I’ve been here. I know that as long as I have Purpose I can succeed and thrive.

# data[].attributes.headline
Amy P - the CPR excercise was refreshing to me because I am usually so focused with the work in the business office. It was really nice to just sit and talk and share experiences with each other that were more personal.

# data[].attributes.subject
Amy P - the CPR excercise was refreshing to me because I am usually so focused with the work in the business office. It was really nice to just sit and talk and share experiences with each other that were more personal.

# data[].attributes.body
I am thinking how to use the tenets of paraphrasing, shifting and resonating in a voice that is mine, so that it doesn’t sound insincere or canned.

# data[].attributes.body
The idea still lingering with me is acknowledging where I’m at and acknowledging where others are at. No judgement but awareness.