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Client shocked when he/she knows it is life policy as the sales explained the whole contact as investment plan. the challenging is to convince the client to keep the policy and re-build the trust in the company.

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as we are in after sales support team, the misseling and misleading are the most common objections that we are facing. 

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as we are in after sales support team, the misseling and misleading are the most common objections that we are facing. 

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we used to inform the client that we stick to the contract that signed by him not to the verbal words.

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The most common objection which we receive is the customer does not want to believe that there is no delay from the bank in processing their payment.

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we have been receiving similar objections about many requirement of documentation for account opening or banking facility applications, clients always complain about many document preparation.

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One of the objections we face in banks is the lack of need for a specific product by customers so we have to explain more about the product and what advantages customer can get in order to let them feel the benefit and the need of what we are selling

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First of all, i faced problem with one customer as he got accident and he want to repair his vehicle under our company i asked him some quotations to know and understand the problem and solved it but he refused to answer and he was angry but i keep quite and listened to him until he finished then i asked him about his insurance and understand that he need to contacted with his company as his insurance comprehensive and the accident unknown accident in the same time his insurance with other company and as I am part from call center sure i received different calls from different customer with different request and problems and i must listen and understand to solve or created it

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I got some objections from the Cm’s , especially when they are comparing DIB with the other banks . But i  I convinced them that our services it’s better than other . Because I have strong believe in what I Am doing as a sale . Then I am wining the deal .

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Mohammad Faraz We're Good. We already have someone and they're doing a good Job

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Mohammad Faraz We're Good. We already have someone and they're doing a good Job

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As a procurement buyer, I often negotiate with vendors for closing the deal with maximum savings. The most common challenge I face is related to industry standards and sole vendors, the chance of negotiation become less in case of sole/monopoly vendors
We highlight budget constraints and implementation efficiency

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Most of the customer compare the rates,services,fees also some time cm need the funds asap may be in same day
Some of the cm want special treatment,some cant understand why case reject and some times they complain.
I have to handel all these things
Also some times lier sales said different thing which i have yo explain to him this is not true

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The most objection is on deliver the service . I handled this issue by informing the customer and let him know the time frame of the process and how much time it takes to deliver the service for him.

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No job experience yet

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I used to work in Call Center so there You can't tell what the question” is . .  or there condition , are they angry or happy! In first week I cried because one of the Cm asked me something and I couldn't answer it, even though the answer is in front of me, I was writing all the important things in paper clippings, but it's not in order. I've worked it out by sorting these paper clippings by themes like "cards" and any thing related to it for example, in red note, “accounts” in green. It became easy this way

so to handle things there, you have to prepare your notes!

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Being in banking sector we tend to find Customer requested to update KYC but unable to do the same themselves.

We can guide for the proper steps to follow to ease their access while also highlighting alternatives Channels to better their chances to update smoothly. A small follow-up once update done from customer ensure their satisfaction level getting better.

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To meet TATs

Breaking down bigger task in to smaller sub-tasks and
assign TATs, so that assigned task are timely managed to increase efficiency .

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Shadi hawashin  from arab bank:  the most objection I have is the pricing

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Objections on solving problems and choosing the solution although all ways leads to solution

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Most of the objections i get are related to customers not satisfied with how their complaints were handled and closed without their consent.

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i often receives objections from client stating our rates are pretty expensive.
i use to handle these objection and close the deal stating excellent services and facilities are always expensive. since in banking its better to sell yourself instead of the product.