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Dear Mr. Jose

Thank you very much for your email of 3 August which we received this morning.

We sincerely apologize for the delay in replying to this and your previous email on 19 July. There is an issue with your company's computer system and this has resulted in some considerable delay in replying to inquiries. The issue has now been resolved and I assure you that a similar mistake will not be allowed to occur again.

The details you required are enclosed and I hope that you will now continue to cooperate with us as your main supplier.

Yours faithfully

Martin Jerry
Sales Manager

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4th August 2021

From: kytdn@fpt.vn

To: JoseAlva@gmail.com

Subject: Apologize Letter and Support

Dear Ms Jose Alva,

Thank you for contacting ABC company on 3rd August 2021.

We sincerely apologize for the delay of replying to this and your previous email. After the outbreak of the Covid-19 pandemic outbreak, our company had some problems that needed to be solved first->encountered a number of unexpected problems regarding our staff's availability. This has resulted in some considerable delay in replying to your requiries. However, the problem has been solved and we are back to normal, and we will make sure not to reply late more in the future.

The details you require are enclosed and I hope that you will now continue to cooperate with us as your main supplier.

Sincerely,

Ky Tran Nhi Dinh

Customer Service Manager

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Dear Mr. Jose,

Thank you very much for your email of 3 August which we received this morning.

We sincerely apologize for the delay in replying to your email on 19 July. Some staff were infected with Covid-19 and almost all employees were quarantined at that time. This resulted in some considerable delay in replying to your mail. Fortunately, all of our staff are back to work now and I assure you that there will be no more delays in the future.

The details you require are enclosed and I am also happy to get on a phone call to discuss.???

Youra faithfully

Thang Pham,
CEO. (tên department/ cty)

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Dear Mr. Adam,

Thank you very much for your email dated August 3.

We sincerely apologize for the delay in replying to this email and your previous email on July 19th. Recently, our company has encountered some customer service issues on the Internet and This has resulted in some delays in replying to your inquiries. Currently, the problems in our company have been fixed and we guarantee that there will no be any similar errors that may occur in the future.

The information about the price and product details that you requested have been attached here. I hope that you will ignore this mistake of ours and continue to do business with us as a loyal investor.

Best regards
Dang Tuan Anh
Sales Manager

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From: khanhlinhn258@gmail.com

To: JohnWatts123@gmail.com

Subject: A reply to the delay/ complaint

Dear Mr. John Watts,

Thank you very much for your email of 3 August, which we received this morning.

We would like to apologize most sincerely for the delay in replying to this and your previous email. Unfortunately, the company's computer system is infected with a virus/ had some technical issues so we have not read your email, resulting in some considerable delay in replying to inquiries. This issue has now been resolved, we have been invited experts from abroad to repair and upgrade security for computer systems. Once again, please accept our apologies for the delay in replying to your letter, we promise a similar mistake will not be allowed to occur again.

We enclose the details of trade discounts as requested and we hope that we look forward to a really successful relationship in the future.

Yours sincerely,

Linh Nguyen

Marketing Manager

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Dear Mr Jose,

Thank you very much for your email of 19 July.We sincerely apologise for the delay in responding to you and previous email. A number of our staff have been infected with COVID-19 and this resulted in some considerable delay in replying to enquiries. I have recruited new staff and I assure you that there will be no delays in the future.

The details you requested are enclosed and i hope that you will now continue to cooperate with us in the future

Yours faithfully

Tien Nguyen
CEO Manager

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December 17, 2021
From: Anhdtths163275@fpt.edu.vn
To: Huy.direction@gmail.com
Subject: Reply To a Delay

Dear Mr.Huy,

Thank you very much for your email of 4 November, which have read in the morning.

We sincerely apologize for the delay in replying to this and your previous email. we have been relocated our head office to a new place in the capital of Japan. So, we were busy [preparing something] settling our resources and tasks to ensure a smooth transition in a new environment, this, unfortunately resulted in some delay in replying to your requirement. The move has now been completed and I promise that there will be no more delays in the future.

The details your requirement are enclosed and I hope that you will now continue to cooperate with us your main supplier

Yours faithfully

Trinh Anh
Marketing Manager

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Dear Ms Thuy ,

Thank you very much for reminding us about the mail of 19 th July, which i received this morning .

I apologize for delaying in replying to your email of 15 august . Unfortunately , Unfortunately, because nearly 1 month ago I had to / relocate/ move to a new place of work  to my company new office in (location) . This resulted in unexpected delay and I am truly sorry for this and have responded to your email a bit later than intended. I promise I will never be late for your email again. => I assure/ will make sure there will no more delays in replying to your enquiries in the future/ I will assure you that your future enquiries will be replied promptly.

I enclose a pro forma invoice as requested and look forward to receiving your order.

Your faithfully

Hong Tham
Secretary

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Dear Jose Alva

Thank you very much for your email of 3 August, which I received this afternoon.

We sincerele apologize for the delay in replying to this and your previous email. Three members of the Department of Customer Care have been on sick leave. The problem of sick leave has been solved by recruiting new staff to cover the related tasks and I assure you that there will be no similar errors in the future.

The details you require are enclosed and I hope that you will
now continue to cooperate with us as your main supplier.

Yours faithfully
Duong Hao
Staff Manager

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Thank you for your email of August 3rd.

We sincerely apologize for the delay in replying to your first email on July 19th. We have had a COVID outbreak at the company that significantly affected our staff's availability which resulted in this unfortunate/ unexpected delay. We have arranged staff from various departments to tackle this issue and we assure you that there will not be one delay in replying to your enquiries from us in the future.

We have enclosed the details of our special trade discounts below and we are looking forward to hearing from you.

???

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Dear Mr. Jose Alva,

Thank you very much for your email on 3 August which I received this morning.

I must apologize for the delay in replying to your email on 19 July. The reason is that our staff have been infected with the COVID-19 and this has resulted in the delay in replying to your enquiries. I recently hired some new staff to cover for them and I make sure with you there will be no more delays in the future.

The special trade discounts you require are enclosed. I am so sorry for this inconveniences and I look forward to hearing from you soon.

Yours faithfully,

Minh Phu
General Manager

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Each writes a DIFFERENT reply from your friend. Minimum 150-200 words (THƯ ĐẦU 19/7, THƯ MỚI ĐÂY 3/8)
Thank you
Apologize
Reasons - Results
Solution
Assure
Enclose
Closing