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Industrial Training Report

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Borang Semakan Penyelia Latihan Industri
Borang C : Penilaian Prestasi Pelajar oleh Penyelia Latihan Industri

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Borang C and Borang Semakan Penyelia Industri

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WelcOming guest for 38pax for my last day for internship. At lunch time, staff hotel have a party for UMK student intern "Farewell Party UMK". They give us certificate of internship and souvenior as a appreciation of the hotel.

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Welcoming guest from Program Transformasi Veteran TTB. As usual need to standby at foyet Level M for the tea break session. Prepare and set up table forVIP guestat one side at foyer Level M. Finish programme, I and my new trainee student clear ballroom and keep table, chair and table cloth in the ballroom.

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Morning time as usual welcoming guest and so busy because breakfast buffet have two side which is outside and inside. At 10am need to standby at ballroom for tea break for the event. Clearing all plate and cups at foyer after finish tea break time. Set up table for tea break tomorrow.

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Set up ballroom At Level M classroom style for Transformasi Rakyat Terengganu for 160 pax and last decorate before function date

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As usual come work at 7am and do task as usual. After breakfast, set up lunch room for PT Foundation event at Q2 room. Serve PT Foundation participant and then helps f&b staff set up ballroom aftet finish my duty.

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Start work at 7am after replace holiday for 3days. My task as usual every morning. After breakfast, set up Q2 room for lunch on 21 May. Then, update snack bill file.

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Task as usual every morning. After finish breakfast time, go to set up Q Lounge at Level 10. Firstly, set up boardroom style for meeting 10pax. Next, set up lunch dome for lunch 10pax. Lastly, set up meeting room for event on 21st May. After lunch, helps En Hidir make a new menu for Juadah Makan Malam for Ramadhan and stamp company name at Ramadhan Voucher with Ain.

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Serve breakfast for guest from China and KDMM fc and separate buffet. Group from CHina breakfast outside at pool side and KDMM fc group onside at Q2 room. Prepare lunch buffet for KDMM fc group and then clearing lunch room

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Welcoming guest from KDMM FC and Terengganu City FC for breakfast at Q cafe. Serve Terengganu City FC participant for lunch at 11am until 12pm. After that, set up again for KDMM FC lunch at 1pm until 2p. Clean lunch buffet and room area lunch.

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Greeting guest. Wipe all tables and chairs after lunch. Clean pool at 2.20pm with Ain before finish our duty.

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Task as usual. Set uo room for lunch buffet on 13 May 2017 for KDMM FC and Terengganu City FC

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Last duty at 6am to 2pm today. After breakfast time, set up table for food testing Ramadhan buffet. Learn to plug in table cloth and table skirting at IBM table.

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As usual open the cafe. After breakfast time, setting table on Q2 room for walk in lunch power at 11.30am.

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Duty at 6am to 2pmand need to open the cafe. After set up breakfast buffet, En Hidir brief about the new menu for lunch and room service and Ramadhan buffet coming soon. Arrange tables and chairs in Q2 room for the lunch power tomorrow.

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Same duty is 6am until 2pm and as usual open the cafe and prepared all equipment. After breakfast time, 10.30am helps maid Nurul to make up room and as usual clean the toilet and set up mini bar coffee.

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My duty today is 6am until 2pm to open cafe and prepared all equipment have needed for the breakfaat buffet. Welcoming guest at 7am until 10.30am and then clear all breakfast buffet. After finish set up breakfast buffet, tidy up ballroom and store.

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My duty today is 9am until 5pm because I need to handle tea break at 10.30am and coffee break at 3.45pm at foyer Level M for Malaysian Tour Guides Council Programme for 70pax. At the lunch time, Zahid and I need to clean all trash in the ballroom and set up again for MTGC programme at 2pm. After finish coffee break at 4.45pm, clean all dishes dirty after guest finish eating and then clear all equipment in ballroom.

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Today my duty is 8am because need to handle tea break for MTGC event. After finish breakfast time, need to set up Q1 room for lunch buffet MtGC on 4 May.
Handle tea break at 3pm at foyer level M for weocoming MTGC participant and

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Set up ballroom for Malaysian Tour Guides Council for classroom style. The furnished needed for setting classroom style is :
IBM table and chair
Paper and pencil
Mint
Juice glass and coaster cup
Mineral water
After lunch, set up coffee break at foyer level M.

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Today is labour day and hotel is full house and have many pax for breakfast. After breakfast, helps maid Nurul to make up room for check out and guest room at level 6 and a few room at level 4.

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Today is so busy because it is weekend day and cafe so busy for breakfast time. After finish breakfast, helps maid Nurul make up room at Level 6 until 3pm. My task is need to clean toilet and set up coffee mini bar.

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Set up lunch dome for Lembaga Kaunseling Malaysia meeting at Q2 room for 9 pax and then serve them

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Today, I need to update and key in again laundry report for this month from 26 March until 25 April 2017.

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After finish breakfast tine, Mr Hidir ask me to collect all bill laundry at housekeeping office with who person incharge today is Ain. Afer collect all bill, I key in the laundry report for this month. After finish key in, continue cutting dnd with Afiq at meeting room.

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After breakfast time, go to office with Afiq to liminate dnd at meeting room.

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Many guest today and cafe so busy for breakfast time because high occupancy on public holiday (Pertabalan Agong Day).

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Today,hotel is so busy and full house so after breakfast time, I need to help maid Asad to make up room. This isy first time I do this task and take opportunity to ask maid about the housekeeping. I learned about short form for housekeeping which are:
OD - occupied dirty
DO - due out
VD - vacant dirty
VC - vacant clean
OO - out off
C/O - check out

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My task is same everyday for breakfast time. Take order for room service at 1pm and above until finish my duty today.

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Breakdmfast time as usualand clearing breakfast buffet. After braekfast time, go to office to key in laundry report for April which is from 26 March until 16 April 2017.

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Breakfast time as usual which is from 7am to 10.30 am and clearing all buffet until 12pm. After lunch hour, met Mr Hidir and learn about how to differntiate meeting and banquet style.

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Breakfast time as usual and my task is same everyday when didn't have event or function. So hotel is not busy too.

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Breakfast as usual. At 12pm, prepare and serve guest from UMP luncheon buffet for 16pax. After finish luncheon buffet, make preparation for take away with my partner, Afiq for 29 pax on 17 April at 5am tomorrow morning.

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Handle and serve lunch time for Bengkel Persijilan Dokumentari dan SOP untuk Persijilan GMP Universiti Malaysia Pahang.

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Breakfast time as usual from 7am until 10.30 am and finished clearing until 12pm. After lunch hour, take ordee from guest for room service and walk in at pool side.

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Helping Miss Eri,director of sale, to set up Q3 room at level 2 for breakfast, lunch and dinner for the event at 14-16 April from Universiti Malaysia Pahang. After set up, Mr Hidir ask me to liminate tag housekeeping at M office.

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Today I had given task to list all utensils and cutleries F&B in the store into system. There are spoon and fork, soup and sauce bowl, cups and saucers white, knife and butter knife, dinner plate and BB plate and utensils of kitchen.

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Morning as usual welcoming guest and do something after finish breakfast time. After lunch, calculate the utensil F&B and cutleries in the store and record the quantity.

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Mr Hidir ask me double check the laundry report to tally with supplier and systems.

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Cintinue key in laundry report for monthly record for staff and guest.

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Crumbing table after guest has finished eating. I learned the procedure to crumbing table by Mr Hidir.

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Settle all task for breakfast time. After lunch, Mr Hidir ask me to key in laundary report at M office where are I need to key in monthly linen room washing record, monthly F&B washing record,and monthly washing report student and staff cloth.

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Every morning my task is same which is greet guest and clearing table. After breakfast time, check the stock of F&B in the store

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This date is no event so hotel is not busy. Everyday we should do same activities from breakfast time until finish the duty. So bored when hotel don't have an event

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I helps Ali,Thomas and Afiq to set up meeting room at M floor for One Silat Championship start from 28 March until 2 April.

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Finish all my task at the breakfast time. After lunch, I prepare sandwich for take away group early morning tomorrow and then packaging them with mineral water and fruit.

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Industrial Training Report

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After finish the breakfaat time, I needs to helps Ali and Afiq set up ballroom at M floor for staff birthday party at evening. And then, I helps Ali to prepare food for the party and set up the buffet.

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As usual greet guest and clean the cafe. Helping Afiq to set up meeting room at Level 2 for food handling training today.All staff F&B need to attend the food handling training from 2pm until 5.

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Today my duty is at 6am and need to help chef and another staff to prepare breakfast and set up all equipment for breakfast buffet.

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Today is last day for Pintar Foundation so I need to welcoming the guest and take details from them. After finish breakfast time, F&B staff need to clear all dishes, cups, and cutleries in ballroom at M floor move to Q cafe. This picture after finish breakfast time and staff breakfast together because this event run smoothly and HOD satisfied..

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I helping staff to prepare and packaging breakfast for tea break Pintar Foundation participants. At 8.30 am,I need to go Rumah Puspanita to distribute foods to participants by school. After tea break, I helping zahid and Afiq to set up lunch dome in the Dewan Tun Dr Siti Hasmah, Rumah Puspanita. at 1.00 pm, I need to serves VIP guest for lunch time and then set up table for tea break at 3.00 pm after lunch time. After finish the competition, all staff need to clean and gather all dishes, glasses, cup and cutleries of Q hotel to take back to hotel.

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As usual I need to welcoming guest for breakfast package. After breakfast time, 10.30 am, I helping Ali and Afiq to set up ballroom at M floor for dinner of Pintar Foundation event for 260 pax. After set up all, I need to serves children from Pintar Action Final Competition at M floor for the tea break at 3.00 pm.

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today I need to do kitchen task which is helping Chef Amirul peel off onion and potato for tomorrow breakfast. After that, I helping Abu cutting cauliflower at the kitchen.

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Today Q hotel have an event for Lawrence Waiters Seminar so F&B department need to prepare foods for them. As usual I need to settle my task for breakfast time first. At 9.30 am , I need to serves participants of Lawrence Waiters Seminar for tea break at M Floor.

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Today, I learned how to take order for room service. I helping Abu to prepare foods for room service and walk in guest.

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Every morning, I will do the same task as usual which means greet guest, set up breakfast buffet and clean the dining room. After lunch, I helping Head of F&B and Housekeeping Department, Mr Hidir key in details laundry for monthly room and F&B linen washing in the system.

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Greet guest in a pleasant manner as they enter dining room and take breakfast voucher from them. At 10.30am, I will make sure breakfast buffet were closed and maintain all dishes, glasses and cutleries. After finish set up all breakfast buffet, I clean and swipe dining room.

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On 1st march 2017 I was tranferred to food and beverage (F&B) department which is Q Cafe. From that,I can learned how to manage all activities in F&B department. First day in F&B department, I was teached how to welcoming guest and serve them during breakfast.

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This video about how I filing the cancellation booking

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This video about how I key in reservation details in system...

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For the my first month internship, i was assigned at sales and reservation department at Q Hotel Kuala Lumpur. In the department i can learned about how to make reservation through online booking (for online travel agent - agoda, booking.com, hotel quickly, website, expedia, trveloka and GTA and for group travel agent) and then key in all the reservation details into system development Q Hotel Kuala Lumpur.  Besides that, I can learned how to issued contract rates with new travel agent and offer them special rate for accommodation for the first time join with Q hotel Kuala Lumpur. I also learned how to cancel booking on the spot and then slot in the details in cancellation file. One month I in the sales and reservation department, I can know how the staff in the sales department to sales rooms and get revenue for this hotel. Every month they have target to get profit from their sales.  I also learned how to create quotation and proforma invoice for corporate company.