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https://youtu.be/8ZNyFyhA-oA

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Today, there are 15 standard room will checkout.  We arrange our job nicely. We do the bed making, wiping, sweeping and wash toilet.  We finish our job early today at 3pm. This is the last day I work here.  I am very sad to leave this place. There are many memories that were created here with staffs and friends. For the last day, I take pictures with them.

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Today, the checkout room is 16 rooms which are 11 standard and 5 budgets. We also make up rooms which are 2 standard. So the total room we do today is 18 rooms. We finish our duty at 5.15pm. And for the night, I have to do the overtime in restaurant because there are many guests right now. The overtime is from 7 pm until 11pm.

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The weather today is good. Today, the checkout room is 14 rooms which are 10 standard and 4 budgets. We also make up rooms which are 1 standard. So the total room we do today is 15 rooms. We finish our duty at 4pm. And for the night, I have to do the overtime in restaurant because there are many guests right now. The overtime is from 7 pm until 11pm.

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Today not many rooms will check out. It is just 3 rooms. We are happy because we can relax a while after busy in every day before. After clean the rooms, we go to the laundry to help them. We fold the bed sheets, pillow case and also towel. So it will easier for us to take for the tomorrow morning.

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Today the room checks out is 13 rooms. But the guest late check-out. This leads us to sweep the leaves in surrounding first. After the guest check out, we go to the rooms. We clean the rooms as wash the toilet, bed making and also sweep the room. After clean the rooms, we go to the laundry to help them. We fold the bed sheets, pillow case and also towel. So it will easier for us to take for the tomorrow morning.

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Today we are so relaxed when not many standard room check out. 7 should check out a standard room but 2 of which extend one night. So, all at the check-out are just 5 rooms. When we finished the standard room I go to help suite room was still not ready 2 waiting rooms. To fill the time, I went to hang laundry to help the bed sheets and towels to dry. I also had to fold the bed sheets that have been dried to facilitate the recruitment bed sheet on the next day. I finished work that day at 3pm.

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Today, the check out of standard room is 19 rooms and 1 budget room. As the day before, we arrange our job nicely. While waiting for the guest check out, we clean our surrounding with sweeping the leaves and also watering the plants. Then, after the guest check out, we tidy up the room, clean the air-conditioning and fan, wash the toilet and bed making. We finish our duty around 6pm.

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The weather today is good. Today, the checkout room is 14 rooms which are 10 standard and 4 budgets. We also make up rooms which are 1 standard. So the total room we do today is 15 rooms. We finish our duty at 4pm. And for the night, I have to do the overtime in restaurant because there are many guests right now. The overtime is from 7 pm until 11pm.

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Today not many room will check out. It just 7 standard and 1 budget  room. We are happy because we can relax a while after busy in everyday before. After clean the rooms, we go to the laundry to help them. We fold the bed sheets, pillow case and also towel. So it will easier for us to take for the tomorrow morning.

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Today many guest check out and also will check in. The check out room was 18 standard and 1 budget  and the room will check in was 20. So that’s mean only 2 standard room will not occupied from the guest. As the day before, we have to clean the room cleanly to make sure the guest will satisfy with the room. The 22 check out room finish around 4 pm and we can get rest after the work

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Today, the checkout room is 16 rooms which are 11 standard and 5 budgets. We also make up rooms which are 2 standard. So the total room we do today is 18 rooms. We finish our duty at 5.15pm. And for the night, I have to do the overtime in restaurant because there are many guests right now. The overtime is from 7 pm until 11pm.

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Today the check out room is 16 rooms. It is very difficult for us today because there is no water supply. It is so hard for us to wash the toilet. We have to take the water from the water tank which is far from these rooms. The guest also complaint to us because they are cannot bath or use the toilet.  And for the night, I have to do the overtime in restaurant because there are many guests right now. The overtime is from 7 pm until 11pm.

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Today many standard checkout. A total of 18 standard rooms and 1-budget to be cleaned up today. For the check in, a total of 20 standard rooms will be occupied. Our movement is quite fast these days because of all the guest rooms, so we had to skip waiting for lunch break at 1pm. This was very tiring day and we finished work at about 3.30pm.

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The weather today is good. Today, the checkout room is 14 rooms which are 10 standard and 4 budgets. We also make up rooms which are 1 standard. So the total room we do today is 15 rooms. We finish our duty at 4pm. And for the night, I have to do the overtime in restaurant because there are many guests right now. The overtime is from 7 pm until 11pm.

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The weather today is not good for us. This is because the heavy rain makes us difficult to go one room to another room. There are many leaves in the road. So we have to clean the leaves first before start cleans the room. The checkout room is only 9 rooms. After clean the room, we send the towel to several guest who want to change the towel. We finish duty around 3pm.

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Today, the check out of standard room is 17 rooms only.  As the day before, we arrange our job nicely. While waiting for the guest check out, we clean our surrounding with sweeping the leaves and also  watering the plants. Then, after the guest check out, we tidy up the room, clean the air-conditioning and fan, wash the toilet and bed making. We finish our duty around 4 pm.

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Today many standard rooms will check out. This is because the guest of police Bukit Aman will leave today. The check out room is 25 standard rooms and 5 budget room. The total is 30 rooms. As usual, we have to get the bed sheets, pillow case and also the soap n shampoo to clean the room. We get the things from the laundry. Then, we go to the checkout room to tidy up the room.  We finish 25 standard rooms around 6.15pm and another 5 budget rooms we do in the night shift. But it will consider as overtime.

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Today I was assigned to set up a honeymoon. A honeymoon room usually will be conduct by Mr Azizi. The honeymoon package typically uses a suite even though only 2 pax. This is for make sure the convenience of the guest who was in mood honeymoon. The honeymoon room should be carefully and beautifully decorated. Decoration consisting of balloons, ribbons, fresh flowers, and a small banner that says "just married" to be hung at the front entrance the room. it takes a long time to set up a honeymoon. Other than that, the towel will be fold to make a goose.

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Today we are so relaxed when not much room standard check out. 8 should check out a standard room but 2 of them extend one night. So, the total of check-out are just 5 rooms. after complete tidying 5 room, I helped suite room which still not ready 2 waiting room. Then, to fill the time, I went to laundry to help hang the bed-sheets and towels to dry. I also had a chance to fold the bed-sheets that have been dried to facilitate the pick bed-sheet on the next day. I finished work that day at 3pm.

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Now begins the peak season and many guest and tourists come to Pulau Perhentian. All standard rooms, suites, vip and deluxe full. And indirect energy used for maximum of staff to ensure all guests were happy with the service provided. A total of 24 standard room and 4-room budget will checkout today and 13 standard room will occupied. All rooms finished cleaned at 4pm. After 4pm, I helped staff of suite room send extra mattress and towel on the necessary.

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Today not many room will check out. It just 7 standard and 1 budget  room. We are happy because we can relax a while after busy in everyday before. After clean the rooms, we go to the laundry to help them. We fold the bed sheets, pillow case and also towel. So it will easier for us to take for the tomorrow morning.

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OFF DAY

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Standard room checkout today just 13 rooms and 3 further extend the room for one night. 8 rooms, we have completed at 1 pm. After half an hour, I was asked to help the laundry for drying towels. I also have to send the towel to the guest rooms do not have a towel.

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Today was a tough day for us when a standard that will checkout is 27 rooms. It is quite a large sum for the three of us. And 20 rooms will be checked in today. This means we have to work hard today. Direct wasted no time, we move very quickly from one room to the other room. We can only set up 21 rooms only until 6pm. And at night, we had to make overtime for tidying 6 rooms that can not be completed in the evening. the overtime shift end at 10pm.

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Today, the checkout room is 12 rooms which are 10 standard and 2 budget. We also make up rooms which are 1 standard and 1 budget (monthly rental). The monthly rental room have to makeup once a week. So the total room we do today is 14 rooms. We finish our duty at 4pm.

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Check in today's 11 rooms and checkout is 12 rooms and bungalows. Bungalow entrusted to all group housekeeping. Usually bungalow will be cleared up in the evening after finished tidying standard rooms, deluxe and suites. This is due to the huge bungalow will take a long time and a lot of energy to cleaned up. When finished tidying 12 standard rooms, we moved to a bungalow. 2 floors bungalow has 10 beds, which include single beds and double beds, 3 toilets and a a comfortable kitchen.

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Today there is much room checkout of 15 rooms. As usual, the first thing we will pack up the trolley by putting the tools and the need for clean rooms. Quite a challenging task these days when the room is left in a hopeless situation with rubbish scattered on the floor and bed. We also found that there are two rooms that have no towel. That means that a guest had stolen the towel. Activities run as the previous day which is Zaw Kaw Riya and me will make the bed first while Stephannie sweeping. Toilets will be made by Zaw kaw seen after finishing making the bed.

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Today we are so relaxed when not much room standard check out. 7 should check out a standard room but 2 of them extend one night. So, the total of check-out are just 5 rooms. after complete tidying 5 room, I helped suite room which still not ready 2 waiting room. Then, to fill the time, I went to laundry to help hang the bed-sheets and towels to dry. I also had a chance to fold the bed-sheets that have been dried to facilitate the pick bed-sheet on the next day. I finished work that day at 3pm.

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Today not many room will check out. It just 12 room. We are happy because we can relax a while after busy in everyday before. After clean the rooms, we go to the laundry to help them. We fold the bed sheets, pillow case and also towel. So it will easier for us to take for the tomorrow morning

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Today stephannie and I have to early 8 am. This is because there are many standard room checks out. And also our leader Zaw Kaw Riya is off day. So we just work 2 person to manage 17 rooms that are check out.  The check in for standard room today is 20 and its mean we have to work harder.the 20 room check in is from police Bukit Aman.  It is not easy to work just only 2 person. We arrange our job nicely. We do the bed making together. After that, we separate in two part. Stephannie will sweep and wipe the desk while I wash the toilet. We finish our job around 6 pm.

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Today many standard room will check out. This is because the guest of Texas Chicken will leave today. The check out room is around 25 rooms. As usual, we have to get the bed sheets, pillow case and also the soap n shampoo to clean the room. We get the things from the laundry. Then, we go to the checkout room to tidy up the room. It so difficult today because the guests are makes rubbish in every room. They also move the things in the room. So that we must arrange the things with patiently.

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Today, the check out of standard room is 17 rooms only.  As the day before, we arrange our job nicely. While waiting for the guest check out, we clean our surrounding with sweeping the leaves and also  watering the plants. Then, after the guest check out, we tidy up the room, clean the air-conditioning and fan, wash the toilet and bed making. We finish our duty around 4 pm.

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Today many guest check out and also will check in. the manager of  texas chicken company about 60 people, will stay here. The check out room was 22 and the room will check in was 20. So that’s mean only 2 standard room will not occupied from the guest. As the day before, we have to clean the room cleanly to make sure the guest will satisfy with the room. The 22 check out room finish around 4 pm and we can get rest after the work.

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Today not many room will check out. It just 12 room. We are happy because we can relax a while after busy in everyday before. After clean the rooms, we go to the laundry to help them. We fold the bed sheets, pillow case and also towel. So it will easier for us to take for the tomorrow morning.

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Today, the check out of standard room is 15 rooms only.  As the day before, we arrange our job nicely. While waiting for the guest check out, we clean our surrounding with sweeping the leaves and also  watering the plants. Then, after the guest check out, we tidy up the room, clean the air-conditioning and fan, wash the toilet and bed making. We finish our duty around 4 pm.

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Today the room check out is 13 rooms. But the guest late check out. This leads us to sweep the leaves in surrounding first. After the guest check out, we go to the rooms. We clean the rooms as wash the toilet, bed making and also sweep the room. After clean the rooms, we go to the laundry to help them. We fold the bed sheets, pillow case and also towel. So it will easier for us to take for the tomorrow morning.

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OFF DAY

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Barely a month I was in the front office department, my manager, Mr Zaidi directed me back in to the housekeeping department. This is due to the many guests at this time and the little number of staff can not handle the waiting room. Today I was reassigned along Zaw Kaw Riya in standard room. I, Zaw Kaw Riya and Stephannie (also practical student from UMK) is a partner of the budget and standard rooms. 13 rooms check out today and 15 rooms that will be checked in by a guest. We divide our task which is Zaw Kaw Riya and I will make the bed. And after that, I will wipe tables, lamps and so on. While Zaw kaw Riya will wash the toilet. Stephannie will sweep and dispose of waste. In this way, for me, it's very fast and can focus on a task in itself.

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Today I work at 7am until 3pm. I start my activity with surrounding sweeping the front office. After that, I have to check email and Google drives if there are check in today. Then, I have to check out the room list today. When guests check in, I have to give him a paper registration. Then I have to give him the key and explain about the time of meal coupon. Lastly, I have to send him to the room.

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Today I work at 7am until 3pm. I start my activity with surrounding sweeping the front office. After that, I have to check email and Google drives if there are check in today. Then, I have to check out the room list today. When guests check in, I have to give him a paper registration. Then I have to give him the key and explain about the time of meal coupon. Lastly, I have to send him to the room.

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Today I work afternoon starting at 3pm until 11pm. I started the activity by creating a meal coupon for the guest who will check in tomorrow. After that, I need to make the event an order to be sent to the kitchen to facilitate their preparations tomorrow. At night, I have to make snorkeling ticket for the guest who will go snorkeling tomorrow. And after that I have to sweep the rubbish in the surrounding of the front office and make closing accounts and sales on that day.

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Today I work at 7am until 3pm. I start my activity with surrounding sweeping the front office. After that, I have to check email and Google drives if there are check in today. Then, I have to check out the room list today. When guests check in, I have to give him a paper registration. Then I have to give him the key and explain about the time of meal coupon. Lastly, I have to send him to the room.

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Today I was given the opportunity to communicate with the guest who comes. Some of them were asked about the packages offered at the resort. I explained to them about the package. Shari-La Island Resort offers 4 packages, namely full-board, free and easy, honeymoon and non-package. Full-board packages are included with boat transfers, snorkeling trips and meals such as breakfast, lunch, dinner, bbq and evening tea. While free and easy just include breakfast and snorkeling only. For the non-package only included with breakfast.

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In Shari-La Island Resort, iron and kettle are not provided in the room (except VIP rooms and bungalows). Then, if the guest wants to use the kettle or iron, they can get it at the reception. They have to bring RM50 as a deposit. The deposit will be returned when the guest return of the item in good condition. Today, I've got to learn how to make a deposit receipt.

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Evening shift is not as busy as the morning shift. It's very relaxing. Today I was asked to cut WiFi ticket to be given to the guest who are come to the resort. WiFi ticket is obtained from the Company Pintar.com which SIR will pay the cost each month. There are 3 types of WiFi ticket which are for 1 day, 3 day and 7 day. The distribution to the guest based on their period of stay at the resort. 200 pieces WiFi ticket have been cut this afternoon.

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Today, I got a new knowledge from the staff. I learned how to make meals coupon. the coupon depend on the package that are choose by the guest. there are breakfast, lunch, evening tea, dinner, BBQ and candle light dinner coupon. Breakfast coupon is provide for all guest who stay in Shari-La Island Resort. Usually the candle light dinner is provide for the honeymoon package. these coupon were made one day before the guest check in.

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Today, I work from 3pm until 11pm. There are many guest who are check in today. I had the opportunity to learn the process of check in. The first thing we should do is check the guest's reservation number. After that, we have to give the registration paper to them. If the payment is not settle yet, we must make sure the guest pay first before check in the room. Then, after the room is ready, we have to give the key, WiFi ticket and meals coupon to them.

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These days I work the morning shift from 7am to 3pm. Usually the shift morning more busy than the evening shift because it involves snorkeling, check in and check out. Today I learn to use google drive. Google drive used by the resort for a booking system. There are many agents who deal with resorts such as Holiday gogogo Travel and Tours, Belalang, Agoda, Booking.com, Expedia, My Edeals Holiday and so on

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The water problem is not resolved today. Our resort had to wait for an answer from the water company Terengganu (SATU). Check in and check out run as usual. I was asked to send a guest who wanted to check in to their rooms. Today I learned to make snorkeling ticket. Snorkeling trip which has 2 short trip and long trip. Checkpoint involved are turtle point, shark point, light house, romantic beach, Teluk kk (coral garden) and fisherman village. For the short trip, the price is RM30 and RM40 for a long trip. The price is per person and include with equipment such as goggles and life jacket.

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Today really boisterous atmosphere in the front office. This is due to the absence of water around Pulau Perhentian. All resort and village water supply ran out. This stems from Kuala Besut so that water is not supplied to the island. many guest's complaint and are not satisfied with this situation. due to this situation, there is a guest asking for their money back. some are asking for discounts. indirectly when it happens, I have learned how to communicate and deal with stress when guest complaint.

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Today I work the morning shift at 7-3pm. The weather today is quite good. The rain had stopped and guests were stranded overnight were able to go to jetty Kuala Besut. While visitors from the mainland also can come to the island. Many guest's check in on the day including a group consisting of 25 people. While waiting for the ready of the room from housekeeping staffs, I am practice the knowledge that I get which is key in data all guest who checked in the day.

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Rain is still going on today. Boats can not go to jetty Kuala Besut because of heavy rain and strong waves. This led to the visitors who come to Sharila Island Resort and other resorts on the island can not be passed back to the mainland. Most of them are forced to extend their holiday here. While the guest from Kuala Besut were stranded unable to come to Pulau Perhentian.

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Today I work evening shift from 3pm until 11pm. Heavy rain caused many guest who came to the reception to borrow an umbrella. Unfortunately, the resort does not have an umbrella to be borrowed or rented to a guest. This causes some people were upset because the guest is not able to go out to eat and walk around with the family. My routine went on as usual by sending the guest who wanted to check in to their rooms. I also was taught to key in data of the check in guest today.

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Today many standard checkout. A total of 21 standard rooms and 3-budget to be cleaned up today. For the check in, a total of 22 standard rooms will be occupied. Our movement is quite fast these days because of all the guest rooms, so we had to skip waiting for lunch break at 1pm. This was very tiring day and we finished work at about 3.30pm.

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Today is the first day I was in the front office department. today I worked at 3pm until 11pm. There are 4 people working here. My task today is to send the guest who wants to check in to their rooms. When sending them to the room, I was asked to show the attractions in the resort. so I need to communicate well in either Malay or English. This is because the guests are consist of local people and foreigner such as China, France, Italy, Indonesia, Japan, Korea and so on. Many guest check in today.

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Today the room check out is 13 rooms. But the guest late check out. This leads us to sweep the leaves in surrounding first. After the guest check out, we go to the rooms. We clean the rooms as wash the toilet, bed making and also sweep the room. After clean the rooms, we go to the laundry to help them. We fold the bed sheets, pillow case and also towel. So it will easier for us to take for the tomorrow morning.

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Today, the checkout room is 12 rooms which are 10 standard and 2 budget. We also make up rooms which are 1 standard and 1 budget (monthly rental). The monthly rental room have to makeup once a week. So the total room we do today is 14 rooms. We finish our duty at 4pm.

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Today many standard room will check out. This is because the guest of group France will leave today. The check out room is around 25 rooms. As usual, we have to get the bed sheets, pillow case and also the soap n shampoo to clean the room. We get the things from the laundry. Then, we go to the checkout room to tidy up the room. It so difficult today because the guests are makes rubbish in every room. They also move the things in the room. So that we must arrange the things with patiently.

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Today, the check out of standard room is 17 rooms only.  As the day before, we arrange our job nicely. While waiting for the guest check out, we clean our surrounding with sweeping the leaves and also  watering the plants. Then, after the guest check out, we tidy up the room, clean the air-conditioning and fan, wash the toilet and bed making. We finish our duty around 4 pm.

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Today stephannie and I have to early 8 am. This is because there are many standard room checks out. And also our leader Zaw Kaw Riya is off day. So we just work 2 person to manage 22 rooms that are check out.  The check in for standard room today is 20 and its mean we have to work harder.the 20 room check in is from France.  It is not easy to work just only 2 person. We arrange our job nicely. We do the bed making together. After that, we separate in two part. Stephannie will sweep and wipe the desk while I wash the toilet. We finish our job around 6 pm.

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Today the room checks out is 13 rooms. But the guest late check-out. This leads us to sweep the leaves in surrounding first. After the guest check out, we go to the rooms. We clean the rooms as wash the toilet, bed making and also sweep the room. After clean the rooms, we go to the laundry to help them. We fold the bed sheets, pillow case and also towel. So it will easier for us to take for the tomorrow morning.

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These days I have been given the opportunity to make a suite and VIP room. Shari-La Island Resort has 17 deluxe and 4 VIP rooms and one of them belonged to owner. The suite and vip room is for 4 or 5 people. There are two double beds. Here, I worked both with Pradeeb from Nepal. I was taught the proper ways to handle a suite room. He is also a meticulous in making work. And today the checkout for suite room is 8 rooms. We make the bed making, washing and sweeping the toilet together. We finished our work at 5pm.

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The weather today is not good for us. This is because the heavy rain makes us difficult to go one room to another room. There are many leaves in the road. So we have to clean the leaves first before start cleans the room. The checkout room is only 9 rooms. After clean the room, we send the towel to several guest who want to change the towel. We finish duty around 3pm.

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Today many guest check out and also will check in. The check out room was 18 standard and 1 budget  and the room will check in was 20. So that’s mean only 2 standard room will not occupied from the guest. As the day before, we have to clean the room cleanly to make sure the guest will satisfy with the room. The 22 check out room finish around 4 pm and we can get rest after the work.

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Today, the check-out of deluxe room is 7 rooms only.  As the day before, we arrange our job nicely. While waiting for the guest check out, we clean our surrounding with sweeping the leaves and also watering the plants. Then, after the guest check out, we tidy up the room, clean the air-conditioning and fan, wash the toilet and bed making. We finish our duty around 4 pm.

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Today not many rooms will check out. It is just 3 rooms. We are happy because we can relax a while after busy in every day before. After clean the rooms, we go to the laundry to help them. We fold the bed sheets, pillow case and also towel. So it will easier for us to take for the tomorrow morning.

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Today, the check-out of deluxe room is 7 rooms only.  As the day before, we arrange our job nicely. While waiting for the guest check out, we clean our surrounding with sweeping the leaves and also watering the plants. Then, after the guest check out, we tidy up the room, clean the air-conditioning and fan, wash the toilet and bed making. We finish our duty around 4 pm.

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Today not many rooms will check out. It is just 3 rooms. We are happy because we can relax a while after busy in every day before. After clean the rooms, we go to the laundry to help them. We fold the bed sheets, pillow case and also towel. So it will easier for us to take for the tomorrow morning.

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These days I have been given the opportunity to make a deluxe room. Sharila Island Resort has 18 deluxe rooms. The deluxe room is for 3 people. There is one double and one single bed. Here, I worked both with SukBahadol from Nepal. I was taught the proper ways to handle a deluxe room. He is also a meticulous in making work. And today the checkout for deluxe room is 8 rooms. We make the bed making, washing and sweeping the toilet together. We finished our work at 5pm.

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OFF DAY

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OFF DAY

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OFF DAY

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OFF DAY

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OFF DAY

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The weather today is good. Today, the checkout room is 14 rooms which are 10 standard and 4 budgets. We also make up rooms which are 1 standard. So the total room we do today is 15 rooms. We finish our duty at 4pm. And for the night, I have to do the overtime in restaurant because there are many guests right now. The overtime is from 7 pm until 11pm.

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Today, the check-out of standard room is 15 rooms only.  As the day before, we arrange our job nicely. While waiting for the guest check out, we clean our surrounding with sweeping the leaves and also watering the plants. Then, after the guest check out, we tidy up the room, clean the air-conditioning and fan, wash the toilet and bed making. We finish our duty around 4 pm.

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Today the room checks out is 13 rooms. But the guest late check-out. This leads us to sweep the leaves in surrounding first. After the guest check out, we go to the rooms. We clean the rooms as wash the toilet, bed making and also sweep the room. After clean the rooms, we go to the laundry to help them. We fold the bed sheets, pillow case and also towel. So it will easier for us to take for the tomorrow morning.

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Today we are so relaxed when not many standard room check out. 7 should check out a standard room but 2 of which extend one night. So, all at the check-out are just 5 rooms. When we finished the standard room I go to help suite room was still not ready 2 waiting rooms. To fill the time, I went to hang laundry to help the bed sheets and towels to dry. I also had to fold the bed sheets that have been dried to facilitate the recruitment bed sheet on the next day. I finished work that day at 3pm.

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Check in today is 11 rooms and checkout is 12 rooms and bungalows. Bungalow is accountable to all group housekeeping. Usually bungalow will be cleared up in the evening after finished tidying standard rooms, deluxe and suites. This is due to the large bungalow will take a long time and a lot of energy to retouch. When ready to pack 12 standard rooms, we moved to a bungalow. This 2-storey bungalow has 10 beds, which include single beds and double beds, 3 toilets and a comfortable kitchen.

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On this day I was taken to the laundry to pick up items such as bed-sheets, pillow cover, towel and toilet towel. Laundry is located behind the hostel workers. After taking needs, I also was taken to the housekeeping store to pick up tools such as soap, shampoo, brush and wiping and also plastic garbage to be put in the trolley. The trolley can facilitate the work of housekeeping move more quickly into one room to another.

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These days not many customers who checked in to the Sharila island resort. 5 rooms will checkout today. I had the opportunity to learn the proper ways to clean the toilet using acid (if the toilet is too dirty), and using a soap that has been set. from brushing up wiping shown to me. all 5 rooms are worn completed in a timely manner.

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These days not many customers who checked in to the Sharila island . 5 rooms will checkout today. I had the opportunity to learn the proper ways to clean the toilet using acid (if the toilet is too dirty), and using a soap that has been set. from brushing up wiping shown to me. all 5 rooms are worn completed in a timely manner.

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These days not many customers who checked in to the Sharila island resort. 5 rooms will checkout today. I had the opportunity to learn the proper ways to clean the toilet using acid (if the toilet is too dirty), and using a soap that has been set. from brushing up wiping shown to me. all 5 rooms are worn completed in a timely manner.

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These days not many customers who checked in to the sharila island resort. 5 rooms will checkout today. I had the opportunity to learn the proper ways to clean the toilet using acid (if the toilet is too dirty), and using a soap that has been set. from brushing up wiping shown to me. all 5 rooms are worn completed in a timely manner.

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On the second day, I was taught the right way to the process of making the bed. It is quite difficult at first but I can make it right on the third attempt. here, the standard rooms have 2 single beds or 1 double bed with several other facilities such as a dressing table, wardrobe, mini bar, air conditioner and a few more items. the standard and budget room just only for 2 pax. 8 rooms have checkout and get finished today.

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Today is the first day I was in the housekeeping department. I am very excited and happy to learn new things enveloped my soul. I work every day from 9 am to 5 pm for 8 hours. early in the morning, I was introduced to staff-staff in housekeeping department. They are from Myanmar and Nepal. They explained to me about rooms at Sharila Island Resort. Sharila island resort has 16 budget rooms, 34 standard rooms, 18 deluxe rooms, 17 suites, 3 VIP rooms and 1 bungalow. On this day I was assigned to follow Zaw Kaw Riya from Myanmar who manages the standard rooms and budget. I was given guidance on the procedures to be carried out during the work.

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Today, I work at 3 pm to 11 pm. As always, we serve food to the guest with a evening tea coupon. We also take orders from the customers who come to our restaurant. The atmosphere was quiet because the boat was escorted from the entrance to the island. This is due to the strong waves from the mainland. We also wipe the plates. Actually the morning shift should be wiped down but due to lack of kitchen staff on this day, the washing down instantly. We also need to set up a table for candle light dinner tonight. After that, I was told to pack up the equipment closet contained therein. I was also asked to wipe the fan hanging on the walls - the walls around the restaurant.

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Today I work the night shift. Not many guest at today because of the red flag of warning has been issued in the mainland due to bad weather and strong waves. So the boats could not enter the island. We continue our work to wipe the dust on the window and mirror glass that is widely available in the restaurant. Before the day was out of operation, I was told to report how many sales or cash money to the manager.

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OFF DAY

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Today I started work begins at 7 am to 3 pm. As always, we will provide a buffet breakfast. Today the number of guest is 83 people. We carry out the task by entering the cereal into the container, arrange the bread, add cutlery and plates and make the water such as hot tea, hot coffee, orange and mango juices. I was at the front to greet the customer and collect the breakfast coupon.

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Today I work afternoon shift from 3pm until 11pm. There is a new knowledge that I learned today of how to use the cashier machine. Previously, we only use the handwritten receipts because the cashier machine was broken the last three months. I was taught by our manager, Mr Azmi Zain. Even a bit clumsy at first, but I successfully managed to order guest food, print the guest check and also the payment slip using the cashier machine. This machine is very easy for us to work more quickly.

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Today I work afternoon shift begins at 3 pm and ends at 11 pm. Just a few guest who book a package lunch, dinner and bbq. Only 4 pax for each package. So we have plenty of time to make other things. We watering the plants and wiping the dust from the leaves of plastic plants. After that, we wipe the plates, bowls, fork and spoon that had been washed. And today I have been given the opportunity once again to record the daily account book.

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Today I work the morning shift at 7am to 3pm. As usual, when the number of guest is large , we were asked to set up buffet. Done putting cereal and bread, coffee, sorting cutlery plates and bowls and put a name tag menu, I was assigned to be at the front to greet the next customer. I am greeting the customer with a smile and good morning sir / madam or miss, and ask him or her about breakfast coupons. And today is the most wonderful experience when I was asked to serve Dato' Sazulah and his son Mr Faizal, owner of Sharila Island esort. They are very nice and friendly.

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OFF DAY

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OFF DAY

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OFF DAY

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Today I was invited by vicky to go to the store. There are two stores that keep good from the kitchen and restaurant equipment s such as , plates, bowls and glasses. The store also keep food items such as cereals, sugar, fresh milk, condensed milk, mineral water and carbonate drinks. I also asked to count the number of existing stock. It is to ensure the stock is always available and not run out. The stocks carried by cargo. The cargo will come to this resort once a week.

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Today we are not busy because not many guest come to the resort. We continue our work with wiping the equipment and sweeping the rubbish. I'm also watering the plant and make the closing accounts for today's sales.

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There are no buffet for breakfast is provided this morning. This is because the little guest will be detrimental to the kitchen if a buffet is provide. Instead of the buffet, the guest can choose foods that they are prefer from a given menu (menu as shown below). There is no limit for their order food from the set menu. We will take the order and send the order to the kitchen. When food was already cooked, we will serve to the guest. In the afternoon, we will prepare the equipment such as plates, bowls, spoon and forks for guest to lunch.