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Most, if not all, job sectors all require service representatives to have similar traits. These employees should generally exhibit kind behavior and have a competent skill set that allows them to do their jobs to the best of their ability. They also must have professional attitudes and mannerisms.

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Ignorance (lacks knowledge about software)

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Neat (professional habits and appearance)

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Canniness (can sell software services and products)

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Rudeness (often critical of consumers, unhappy to help)

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Arrogance (considers others to be below him/herself)

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Friendliness (kind and helpful to customers)

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Disorganization (slow to find answers)

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Cooperation (easily works with and assists others)

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Intelligence (clever and knowledgeable

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Competence (has lots of software knowledge to offer)

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Listening Ability (is willing to listen to consumer concerns and issues)

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Calm and Soothing

Soft but Firm

Tactful

Polite

Encouraging

Professional tone

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Patience (can deal with unhappy customers)