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Refrences

1.     Housekeeping By Poonam Sinha- Bhavna Chopra

2.     Housekeeping operations & management for hospitality By K.C.K. Rakesh Kadam

3.     Hotel hosekeeping operations and management 2nd edition  By G.Raghubalan & Smritee Raghbalam

4.     http://www.bngkolkata.com/web/housekeeping-supplies-and-amenities/

5.     https://www.nathosp.com/category/guest_room_supplies

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Conclusion

Guest Supplies in Hotel Room Plays a very important role. For giving the guest more good experience we should also uprgade the quality of supplies. Uniforms  for the restaurant and front office staff must functional yert pleasing but must also go with the ambience of the area they work in, for eg, a poolside restaurant in a resort can have stewards dressesd in Bermudas ana a floral shirt with accessories like straw hat and sandal

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Unifrom Exchange Procedure

A Uniform register in which the movement of uniforms is recorded is maintained by the linen and unifrom room supervisor

The procedure are as follows:

·        For regular employees, ensure that they have arrived for unifrom exchange at the stipulated time

·        Check the uniform being returned for any damage

·        Issue a fresh uniform strictly on an one for one basis, ensuring that it is is of the correct size and name

·        Make out the unifrom exchange slip in duplicate only when the employee depopsists a soiled uniform and takes the clean on the following day.

·        The emloyee has to produce the unifrom slip, authorizing his/her entitkement to the unifroms

·        The orginal unifrom slip Is given to the employee and the duplicate and the duplicate retained in the uniform exchange slip book

·        If the soiled uniform is found to be damaged such thaty it can be mended warn the employee. If the unifrom cannot be mended, report the matter to the supervisor

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Issuing Uniforms to New employees

In case of new employees, uniforms are issued against a specific authorization letter

Received from the personnel department.

·        The employee is required to sign in for his or her particular uniform.

·         A uniform issue slip is also provided to the employee by the personnel department.

·        The uniform is then issued from the linen room, where the name of the department, and the items issued are entered in the register

·        Signature of the employees is taken

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Uniforms are garments of a specialized material, colour and design usually provided by the establishment for staff. Uniforms are exchanged at the uniform exchange counter on a one for one basis or clean for soiled. Uniforms should fit well and allow for comfort in movements, since much reaching and bending is involved in the work of hotel employees. Uniforms used by different departments of a hotel must usually be in sync with the theme of the hotel while being distinctive from each other.

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A-  Room linen is either directly received by the laundry or by the linen room

B- Floor supervisor physically counts each soiled item on the floor and enters the figures in to room linen contract sheet

C- Two copies of room linen control sheet are sent with the hampers of soiled linen in the linen room

D- Linen supervisor whoever is responsible recounts the linen brought down and verifies with the room linen control sheet the he stamps RECEIVED after the tally and returns one copy while the third is retained by him

E- Against the room linen control sheet the linen supervisor issues fresh linen on one to one basis. In case the linen room is short of fresh linen at the point of the time then he/she enters the balance due to the room linen control sheet and issues the short fall in the next slot

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Bathmat - a heavy towel or mat to stand on while drying yourself after a bath

Bath towel - a large towel; to dry yourself after a bath

Linen - white goods or clothing made with linen cloth

face.
Cloth, washcloth, washrag, flannel - bath linen consisting of a piece of cloth used to wash the face and body

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This Category includes all the launder able articles on the bed. Bed ‘Linen’ may be made from linen, cotton or synthetic fibres. Blends are becoming more popular now. Bed Linen includes sheets, pillowcases, blankets, bedspreads, duvet covers and mattress protectors

Sheets:  Pure cotton sheets are available, but these days many hotels prefer a polythene cotton blend. Sheets should be long enough to be tucked in well. I’m the standard method of bed making, two plain sheets a one crinkle sheets are requiring bed. Crinkle sheets are also night spreads.

Pillow cases:  Pillow cases should be of a size that can fit easily over the pillow. Frills and laces should be avoided as their maintenance is cumbersome. These are used in very formal settings

Blankets:  These should be light weight for comfortable but at a same time as a thermal insulator. Other use dark colours so that maintenance is easier. Usually blankets have a trim of satin at the top and bottom edges

Duvet covers:  these are like large sacks made of cotton or blended fabric. They should be comfortable size for the duvets to fit in.

Mattress Protectors:  A mattress protector is an item of removable bedding that sits on top of, or encases, a mattress to protect it. Some mattress protectors also provide protection to the person sleeping on the mattress from allergens and irritants such as dust mites, bed bugs, mild, and dead skin (like dandruff).

Bedspread:  A bed cover, often decorative, with sides that go to or near the floor. Protects bedding, including pillows, during daytime from dust or other contamination

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Classification of Linen

·       Bed Linen

·       Bath Linen

·       Soft Furnishings

·       Guest Laundry

·       Napery

·       Cleaning Cloths

·       Staff Uniforms

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Guest room linen consists of bed and bath linens. Many hotels have their name and logo embroided in to the linen for identification and standardization. This is called Monogramming.

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Guest Amenities: All the luxury items that a hotel provides to its guests at no extra cost cost

Guest Expendables: Those guest supplies that are expected to be used up or taken away by the guest on leaving the property

Guest Essentials: Items that are essential to the guestroom but are not up or expected to be taken away by guests

Guest Loan Items: Supplies that are not normally found in the guestroom but are available on the guest request.

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Guest Supplies include all items that are conducive to the guest materials comfort and convenience. These may be grouped under guest amenities, guest expendables, guest essentials and loan items

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Items Provided on Request
The items provided on request are given to the guests when they ask for them. These are the supplies apart from regular supplies required by some guests. These are often provided as the guest expendables. Some of them are −
•	Alarm clock
•	Comb
•	Crib or Cradle
•	Disposable Diapers
•	Disposable razor
•	Electric blanket
•	Electric fan
•	Extra blankets
•	First aid medical kit
•	Handheld shower attachment
•	Hearing equipment
•	Hot water bag
•	Iron
•	Ironing board
•	Pillow
•	Potty Ring for toilet
•	Raised toilet seat
•	Sanitary napkins
•	Sewing kit
•	Stationery items
•	Tampons
•	Wipes
•	Candle with stand

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The items provided on request are given to the guests when they ask for them. These are the supplies apart from regular supplies required by some guests. These are often provided as the guest expendables. Some of them are −

Alarm clock

Comb

Crib or Cradle

Disposable Diapers

Disposable razor

Electric blanket

Electric fan

Extra blankets

First aid medical kit

Handheld shower attachment

Hearing equipment

Hot water bag

Iron

Ironing board

Pillow

Potty Ring for toilet

Raised toilet seat

Sanitary napkins

Sewing kit

Stationery items

Tampons

Wipes

Candle with stand

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Vanity Tray − It contains small bottles of shower gel, shampoo, and conditioner. Some hotels also provide moisturizer, shower cap, hand and foot cream, ear buds, and a small manicure kit. It may also contain a couple of empty glasses, disposable toothbrushes, and a small bottle of mouthwash.

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Dustbin − A small dustbin with lid, which can be often, opened by the foot and lined with a plastic bag from inside.

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Towels − The couple of pairs of a large and a small towel each for the guests to be used according to their requirement.

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Bathroom Attachments − Bath area with shower and handheld shower attachments, a bath tub with hot-cold water mixer and handheld shower attachment, soap dispenser, toilet paper attachment, towel holder, and a basin with hot-cold water mixer attachment.

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List of Supplies for Guest Bathroom

They are also considered as guest essentials. The guests are expected to use these supplies or take them away on departure. Depending upon the type of room, the list of supplies for guest bathroom are –

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Writing Desk Supplies − A writing pad, a pencil, an eraser, promotional brochures, La carte menu, and the short list of places of historical and commercial importance in the city for guest’s reference.

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Mini Bar Supplies − It includes a small personal refrigerator filled with a couple of soft drinks, alcoholic drinks, soda, and ice cubes. It also involves a couple of personal servings of salted peanuts, cashew nuts, or chips

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Hospitality Tray − It is a small tray with compartments that holds sachets of coffee, tea, cocoa powder, creamer, and sugar. Some hotels also offer the sachets of condiments like black and white pepper powder, and salt. They also keep an electric kettle, a couple of cups, saucers, spoons, and water bottle so that the guest can make the beverage of his choice once in a day.

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Centre Table Supplies −It includes room service, laundry service, and spa and health club rate cards. It also has an ash tray and a small decorative centre piece.

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Bedside Table Supplies − They involve a telephone device, and a printed compiled list of important intercom numbers such as reception, restaurant, and laundry of the hotel. The housekeeping staff also provides a copy of Bible, Geeta, or Koran, depending upon the prior knowledge of the guest’s religious orientation.

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Bedding − It includes mattress, bed sheet, bed cover, quilt, quilt cover, pillows, and pillow cases

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Furniture − It includes bed, bedside table, chairs, wardrobe with locker facility, writing table, dressing table, centre table, and a magazine holder.

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The guest room supplies are considered as guest essentials. The housekeeping staff places the following standard supplies in the guest room

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It is the most important duty of the housekeeping staff to prepare the guest room and the other places in the hotel so that the guest is most comfortable. Due to this, the housekeeping staff places some necessary supplies in the guest rooms and guest bathrooms. The idea behind is, the guest need not pack and carry each and every essential article while travelling.
As per the hotel policy, and the standard of the room, the lists of these supplies may change. The housekeeping staff needs to ensure that those supplies are kept in appropriate numbers and condition while preparing room for guest check-in.

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PROCEDURE FOR ISSUING & RETURNING OF SUPPLIES & UNIFORMS

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PROCEDURE FOR ISSUING & RETURNING OF SUPPLIES & UNIFORMS