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How effective is our current habits of engaging our customers?

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If you think your gadget equates to competencies - think again - my grandma does better job using a typewriter!

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Creation of an impressive leadership title without pay increase so the person who is  incompetent can get out of the way of those who are competent.

Usually with 1 or no direct report at all.

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In the year I am born and when human first step into the moon in 1969, Lawrence J. Peter created a cultural phenomenon  with his brilliant, outrageous, hilarious, and all-too-true book on business and life, The Peter Principle. I quote his book's dedication:

"This book is dedicated to all those who, working, playing, loving, living and dying at their Level of Incompetence, provided the data for the founding and development of the salutory science of Hierachiology."

His words and theories still resonate as true today as they were then.

By asking —and answering—the "BOSS" question, “Why do things always go wrong?” Peter question of incompetence that runs so rampant through our society, our workplace, and our world is still outrageously funny if we looked at our DIGITAL INCOMPETENCIES today.

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Peter call them Automaton because they are "People with little capacity for independent judgement - always obeys, never decides". This from the viewpoint of hierarchy, is competence. This person will continue to rise unless some mischances place him in a post where he has to make decisions - where his level of incompetence is revealed.

THE DIGITAL AGE
In the modern context, the workplace is driven by data that is transparent to everyone. Therefore,

The top management are fully aware of the real-time market conditions and can make quick judgements.

There ceased to be the need for Automatons - not even for collating the information - since its automatically done and consolidated in a dashboard for decisions maker.

the level of incompetence of everyone, not just the automatons will also be clearly measured.

Choices made by gut feelings and delays will be a thing of the past.

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Have you wonder why you have not been promoted? You must be super competent!