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Need to ensure that they are supported and heard as well - some ideas could be designed to be for their benefit as well

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RTW, training support etc, is part of damages but needs to be explained to them - delivered in a different way

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Need to consider how a psych injury might change these concepts

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Focus on delivering a good outcome for the people : humanising the process

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Focus on delivering a good outcome for the people : humanising the process

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The system removes empathy and focus on the people so we need to re-introduce these values to the process.
Then develop some specific activities that are aimed at delivering this.

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Design thinking / people centred design approach to claim

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Design thinking / people centred design approach to claim

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Empathetic Problem Solving approach to resolution

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Empathetic Problem Solving approach to resolution

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AKA Claimant network program

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This is the most human thing on this board but it is the most contested.