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last day at resort and really touching because their staff sent us to jetty until we get in boat.

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Interview time with manager resort

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Make up bungalow villa

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first day at food and beverages department

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The last day I gave my energy at the resort and today the number of rooms that check out 8 rooms including VIP rooms belonging to
Shari-La resort owner, 2 suite rooms used for honeymoon packages and 1 standard room, as well as for honeymoon packages.

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A total of 7 suite rooms need to be kept up to date and we are 4 people assigned to clean the suite.

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Clean the rooms that customers have checked out and coincidentally on this day there are customers who buy honeymoon packages. So, I help the housekeeping department manager to decorate the honeymoon room and usually our room for our honeymoon will set up a suite room but if it is up to the customer if they want another room. It took us an hour to decorate this suite because there were lots of things to put on.

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5 check-out room suites and 1 VIP room. Next morning we will clean the suite and the evening we will pack up the VIP room which is big enough to hold it. A total of 4 workforce cleaning the VIP room and taking up to 40 minutes to clean and clean the room.

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Suite room has 5 check out rooms.

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A total of 7 check-out rooms and 1 bungalow are required in the make up including 1 VIP. Bungalows we usually do not make up where rarely there are customers who rent bungalows asking us to pack their room. However, we just follow the customer's wishes because they do not want to disappoint them.

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There was not much work I did because only 4 rooms were checking out and we usually packed 3 rooms in the morning and would leave one room for the afternoon to be enclosed. This is to prevent us from having room to worry about and also avoid sitting alone.

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Heavy rain since last night and the morning we just sat in the room waiting for the rain to stop. I packed the suite and only two rooms were checked out one VIP room and one suite.

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As always was assigned to clean the standard room and in the evening I worked overtime at the restaurant because the company was short of staff in the food management department. That evening I helped the restaurant chief by cutting cloth to make tablecloths.

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14 standard, 13 deluxe, 13 suites, 1 VIP and 2 budget rooms to be cleaned today. Each type of room we divide the total of 4 employees and I was assigned to clean the deluxe room. Our work went smoothly until the completion of all the rooms in the afternoon. Somewhat tired but we are satisfied with the work we do.

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Work at 9 am and continue to pack the room. A total of 6 rooms to be cleaned and one VIP room. Everything we have prepared in the morning and afternoon hours we only send the towel to the customer in every room where they lived. We rest only in the afternoon because the next day we have a lot of room to be clean and ready for the next day.

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Off day

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Only 11 rooms that are checked out and needed two rooms to decorate the suite for honeymoon and I just working alone.

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6 rooms and check out customers as usual will be out later that some people out in the late afternoon. Then, please create one employee to another room the honeymoon package which takes about an hour.

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As usual, back again with a suite of three workers who pack the room. A total of 8 rooms to be finished today and we pack it all came out slow because customers delayed. Usually we only had time to pack two or three-room only in the morning and the rest in the afternoon. It takes time and also tiring.

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Today I'll clear standard room because one of its employees on leave and replaced by me. A total of 14 rooms to be trimmed and the employee only 3 people in a standard room. Time Most rooms have finished at 11am as electricity generators will be closed for an hour and a lot of customers that will come out at this time. Usually if less room, we'll be ready to start the update but now we manage just as much room and it takes up to late afternoon.

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We wait for a tidy 2 to 3 hours. Sometimes we do not do anything because the client out to check out the rooms, often at 12 noon and this will delay us to pack the room as well as other customers slow to check in the room. We clean the rooms which have only two rooms only and most other public employees who are not doing their job. Remove the break anyway, I just sat at the store with other employees and then went back to the room.

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Early morning to go to work but there is no room to be cleaned for a standard room. Then, I help workers who clean up a deluxe room. I help him because I saw him just the only one who wraps the deluxe room. I pack a deluxe room with 2 beds as a double bed and a single bed and can accommodate 3 people in one room. Room rates also vary with the changing seasons. Today only pack the bed and sweep the trash. A total of 9 rooms that have finished.

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The new month and also the new work. Starts from 9 am until 5 pm. Now, I am back as a housekeeping resort rooms like the first month I get practical at Sharila resort. I just handle the standard room only. Rooms at Sharila resort has a total of 6 groups such as VIP rooms, suites, deluxe, standard, bungalows and budget. My standard room to pack only has one double bed and can put two people per room. Many rooms that need to be cleaned on the first day and.  Total 12 standard rooms that have been checked out including 4 rooms of budget. We divide the room into two groups in order to smooth the work of cleaning. However, in the afternoon around 7 pm, all practical student of 5 people had to work overtime at the restaurant because they do not have enough staff to handle a lot of customers.

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Today I just keep a coupon for breakfast and wipe the dishes in the kitchen. Usually, if workers who grab a customer’s coupon no need to do other work such as collecting plates. I just stand at the counter and after that I can do others activities.

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Today, we can said that my work has been very satisfying because I can did the job on its own without the others need to told me to did it. At least I know where to take stock near the item at the store. Some of Sharila’s workers also praised me because I can do the job better and faster and I am very satisfied with my work today.

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Breakfast menu like nasi lemak, sambal squid, fried flat noodles, fried chicken, sausages and Malay traditional cake. For tea break like the fried noodles, fried pastries, coffee and hot tea. A total of 126 customers who come for breakfast and afternoon tea were 107, dinner was a total of 64 people. If restaurant were busy with the dining package food, so restaurant do not take any order from customers who walk in.

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Every day there are exchanges of working time either morning or evening and today morning was my turn. The menu are also varied every day and most of the menu are served. For today, menu were white rice, cooked mackerel fish stews, chicken cocktail, fried flat noodles, waffles, watermelon and pineapple fruits, traditional Malay and Chinese cake, plain porridge, roti canai and noodles soup counter, as well as coffee and milo with hot water. Breakfast customers was 117 people. Sometimes I watch the counter to get breakfast coupons from each customer and after that I picked up the plate and then add on any food.

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Shift-in at 3 pm until 11 pm. Afternoons are very busy because many customers for tea breaks and dinner. Many things need to be managed and we do not have enough staff. Today are also tiring and the day was quite busy for us. Usually the busiest time (peak time) of the afternoont is at 7.30 pm until 9.30 pm. However, I can finish my work well and perfect.

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Off day

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7 am until 11 am and 7 pm until 11 pm. This 4 hours at the morning and 4 hours more at the night. We need to split this time of work because they need more workers at night to handle the restaurant for dinner time. 183 customers for breakfast and the staff do not win the hand to handle it. A variety of breakfast menu was served like noodles soup counter, roti canai counter, traditional Malay and Chinese cake, plain porridge, plain rice, mackerel cooked stews, chicken cocktail, fried kuey teow, waffle, watermelon and pineapple fruits, and also hot coffee and tea. My daily routine only picked up the plate, wiping the plate, and add any food that had run out of food. It's quite busy from early morning until 10 am. I was supposed to finish work at 3 pm, but because of our shortage of workers in the late afternoon, so I had to get back at 7 pm for dinner that need to handle among 87 of customers.

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I come to work at 3 pm until 11 pm. In the afternoon and evening, usually 3 times we have prepared meals to customers like tea break, dinner and candle light dinner. I was with a Nepalese workers who in charge of customers for afternoon tea and dinner. A total of 21 people for tea break and 25 people for dinner. Meals for tea break was served with fried noodles, kuih-muih, coffee, and tea. For dinner, we served with soup or tom yam seafood, white rice, mixed vegetables, and fruits. Usually, we served food for every customers and this can be said a bit tiring because I need to climb some stairs of restaurants if they eat at the upstairs of restaurant.

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Today was tiring because many customers books their dinner with family. I was serving food about 20 people for dinner and I was assigned to manage that group. It was challenging because it requires walking a little faster because don’t want customers to keep waiting for their meals. Kitchen and restaurant was so busy that night because many things need to handle and I help them to wipe off the plate.

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41 people were having breakfast and this are little number for me because no customer would come in the early morning. I have no work to do because everything is available to complete. Just wait for customers who come to dine. The menu is constantly changing according to time and circumstances will usually be a varied menu. I did not do a lot of work at restaurant because not many people are coming, but in the afternoon, many customers at reception who come and my manager told me to send the customers who check in to their room. So, at least I have chance to round that area.

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Prepare the things for breakfast and sweeping. Set the plates and other items on the table and then just wait for customers to have breakfast until 10.30am. Activities such as sweeping and wipe the dishes have become my daily work in Sharila resort.

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Total customers breakfast are 157 customers and require a lot of workers to provide a wide range of goods. Before this, I only grab a breakfast coupons from each customer. But, now sometimes I have to go pick up customer’s plates who were ready to eat and replenish the food items. If I have free time I would help other workers to make the necessary adjustments. Breakfast is available from 7 am until 10.30 am or until the expiration of the coupon proceeds from each customer. Then, we will pack goods restaurant to provide the lunch which began at 12.30 pm till 3 pm. If customers for lunch is crowded, then the restaurant will provide food buffet.

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The first day of the exchange of the department. Very awkward and uncomfortable with the situation around because many foreign workers who monopolize the restaurant of Sharila resort. Work at 7 am and what I need to do at the first day are take coupon from customer. Then, arrange the requirements such as plates and bowls and then collect the coupon customers who come to eat breakfast and lunch. Sweepers and lift the finished dishes eaten by customers and brought in to the kitchen to wash to the other employees.

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Started work at 8 am and then I sweep the leaves at the walkway because has no room that need to be cleaned. Today, 8 rooms need to be cleaned and after finished it, I helped workers at the laundry. Only two workers that managed laundry.

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Not too much need to do because there is no room that need to be cleaned. Only 5 rooms need to tidy it and after that I just helped my friend at the laundry. Then, I just drying fabrics that are ready to be washed. Sometimes, me and my partners only wander and stroll around the resort.

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Work at 8 am and usually I sweep the leaves that fall on the sidewalk. After that, I start with the clean any rooms that has a list of customers check out on Sharila Resort. I followed one of the workers to help him tidy room. Normally customers only rent for 3 days. These days not many rooms to be cleaned and we get many rest rather than do the work. We do not know to do anything because there is no room to be finished. We just wait for the off time but sometimes we also afraid to be caught by our manager who passed through our rest area.

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The principal month functioning as housekeeping. I acted as a cleaner resort. Feel great to have the capacity to get to know numerous companions Bangladesh and Nepal. They are all well-disposed and inviting. Different strategies I can learn like how to overlap towels into blooms, candles, caps, geese and squid. The procedures educated are extremely useful to me to put into utilization as quickly as time permits.