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Assist tour guide.

Entertain the guest.

Bring local tourist to cable car. Tourist are from Malaysia tourism staff.

Itinerary start from 9am and its ended around 12:30pm

My duties here is help tour guide to make sure guest are all in the bus.

The package consists:

-cable car

-skyrex

-3D museum

-skydoom

-Sky bridge

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Went to crocodile Adventureland. All tourism players were invited because this park launching new product.

-This park lunching new product

1) dinosaur encounter

2) the legend of sarcosuchus

this park provides few packages

1) Basic package

-includes admission fee

-free 2 packets of pellet for juvenile crocodile feeding experience

|   | ADULT | CHILD
| NORMAL | RM45 | RM35
| MYKAD | RM30 | RM25

2) Explore combo

-includes admission ticket

-guided park tour

-juvenile crocodile pellet

-crocodile fishing demo

|   | ADULT | CHILD
| NORMAL | RM56 | RM46
| MYKAD | RM46 | RM36

3) Croc encounter combo

-includes admission ticket

-guided park tour

-juvenile crocodile pellet

-croc fishing demo

-photo session

|   | ADULT | CHILD
| NORMAL | RM90 | RM75
| MYKAD | RM85 | RM70

4) snack bites combo

-ticket

-park tour guide

-juvenile croc pellet

-croc fishing

-meal

|   | ADULT | CHILD
| NORMAL | RM70 | RM63
| MYKAD | RM60 | RM53

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Introduction to all packages

Its mark my day 1 to sell a package. I had difficulties to do this task since its new to me and explaining the itinerary is complicated. Senior staff guide me, so I am catching up few details about the package. Besides there are two working shifts in this company which is morning and night shift. Morning shift start at 8am until 4pm and night shift start from 3pm until 11pm. On this day I worked morning shift.

My 1st experience selling packages was terrible. Its hard for me to explain the itinerary to a tourist. Most of the time my colleague will explain the package to a guest, and I observe after that I took few notes about the packages.

Based on my observation Island Hopping packages is high demand among tourist either local or foreigner. Island hopping go to 3 destination 1st is Tasik dayang bunting, Beras Basah, eagle feeding and Pulau Singa Besar

ISLAND HOPPING RM30

Sharing boat

-start 9am until 1pm approximately

-a van will pick up tourist from their hotel or pick up from honeyzone counter

Private boat RM250

-Guest can go whenever they want, however it depends on the water level condition

-1 to 7 people in one boat

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Selling packages

Working morning shift. First thing first when working morning shift is needed to set up the counter which is all brochure need to arrange on the table. Besides selling a package, honeyzone travel and tours also offer car and motorbike rental service. Usually early morning guest return motorbike or rent motorbike/car.

MOTORBIKE (RM40 and RM35)

Small motorbike charge rm35 perday and deposit rm50

Big motorbike charge rm40 perday and deposit rm50

CAR

·         Saga RM90/day

·         Axia RM80/day

·         Avanza/day

·         Each deposit RM100

In the evening, my manager Miss Raja Nur Izzaty asked to work in receptionist counter (Honeyzone Inn). What I do here is handling check in or check out guest.

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On this day I work morning shift again. Highlight of the day is, I clean up resort room after guest check out. Cleaning the room from toilet, take off bedsheet, mopping the floor and swept the floor. After all this done, I continue my day selling packages.

Package of the day

Mangrove River Cruise RM90/pax

Those guest who bought this package need prepare at their hotel lobby around 8am. Since its round pick up guest are advisable to contact our office in case the van driver is not arrived around the time given. Basically, tourists are interested with this package because of the nature attraction. Destination image play an important role to attract tourist.

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SALES INVOICE

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OFFDAY

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Sell package online

1) Promote packages thru Facebook.

-honeymoon package

2) Create poster

-family packages poster

Sell daily packages

-Basically, to sell daily packages, need to be at the counter and attract customer by give them a simple gesture such as HAI/HELLO.

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1)      Handling return/rent motorbike and car

Give customer back their deposit and give them a flyer at the same time.

Not to forget check the vehicles before return or rent.

2)      sells daily packages

-talk about daily packages, these packages are very popular among tourist and all affordable.

-usually tourist is very satisfied with the services

3)      deal with guest

-A Korean guest complaining about the guide are not good with English and they had difficulties to understand what the guide are trying to explain. This situation leads to bad rating toward company.

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1)      Handling return/rent car and motorbike

-Give suitable helmet to guest

-Explain what necessary stuff in the vehicle

-Check the vehicle gas because they need to return all vehicle with same amount gas

2)      Key in daily sales

Sales from February until March need to key in into Microsoft excel.

All resit needs to check carefully before key in, and I need to separate the necessary resit for future references.

3)      Sell daily packages

On this day I would like to highlight Koh Lipe Island package. Tourist like visiting this island because of the authentic nature and perfect place to escape from busy city. One-way trip charge RM110.

Enlighten guest what is there in Koh Lipe, what to expect and what kind of ferry being used. Not to forget to explain the itinerary to guest as to avoid any arising problem.

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Day 11 26 FEB 20

1)      Clean up the counter

-swept front counter or the pedestrian in front so that look presentable and tourist feel ok to pass by in front our counter.

-throw rubbish into dustbin

2)      Honeymoon Deco

-Malibest hotel

-Do balloon decoration

-towel fold(swan)

-Rose deco on the mattress

-Need to bear in mind that, do not stain the mattress because hotel will charge RM50

3)      Sell daily packages

-give tourist information about all the packages. Enlighten them what to expect during the trip. For example, Island Hopping

-Give guest a list of places to visit as their references while visiting Langkawi.

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Day 12 27 FEB 20

1)      Handling return/rent car and motorbike

-Here I would like to mention that, some guest are their head is so big that helmet can’t even fit. Hard for me handle this kind of problem since I’m not that good with stuff like helmet

2)      Clean up resort room

-after guest check out, room need to be clean. Take off the bed sheet and pillow. Clean the toilet and the floor.

3)      Clean up the counter

-swept front counter or the pedestrian in front so that look presentable and tourist feel ok to pass by in front our counter.

-throw rubbish into dustbin

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Day 13 28 FEB 20

1) Sell daily packages

2) Honeymoon deco

-malibest hotel

-towel fold(swan)

-rose deco

-ballon deco

3) Give information to guest

-the situation is tourist came to our counter and they ask few questions on what the most interesting stuff is to do in Langkawi. Also, best destination to visit in Langkawi.

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Day 14 29 FEB 20

OFFDAY

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Day 15 1 Mac 20

1)      Refill beverages into the fridge

2)      Handling return/rent car and motorbike

-Give suitable helmet to guest

-Explain what necessary stuff in the vehicle

-Check the vehicle gas because they need to return all vehicle with same amount gas

3)      Clean up the counter

-swept front counter or the pedestrian in front so that look presentable and tourist feel ok to pass by in front our counter.

4) Sell daily packages

5) Follow up guest booking

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Day 16 2 Mac 20

1) Sell daily packages

2) Key in sales

-Key in sales again into Microsoft excel

3) Clean up resort area

4) Cutting sign board for packages

5)Enlighten guest about Koh Lipe packages

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Day 17 3 mac 20
1)	Sell daily packages
2)	Give information to a customer about night safari packages
-Since a guest asking for this package, I show them the flyers about this package
3) Clean up guest room
-Once guest is check out, it’s necessary to clean up the room straight away because next guest will come in.
4) Lead guest to their room

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Day 18 4 mac 20

1) Sell daily packages

2) receptionist at honyezone inn

-Handling check in and check out guest.

-handing them a flyer

-assist them to their room

3) Explaining to guest about Pulau Payar package

-some tourist is interested to do snorkelling activity and diving, so we suggest them to take this package.

-this package is affordable

-journey to this island only take 1hr

4) Clean up counter area

-throw the rubbish

-dusting

5) do closing sales

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Day 19 5 mac 20
1)	Assist guest to cruise counter
-I bring the guest to check in counter for cruise packages
2) Sell daily packages
3) Assist guest for mangrove river cruise(private)
-guide them the whole itinerary 

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Day 20 6 mac 20

1)      Receptionist in honeyzone inn

-ready at the counter and wait for guest to check in or check out

2) Give flyers to guest those who check in

3) Give information on best activity in Langkawi

4) Sell packages online

5) Make poster

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Day 21 7 mac 20

OFFDAY

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Day 23 9 mac 20

1)      Clean up front counter

-swept

-throw rubbish

-arrange the flyers on table

2) Handling renting car/motorbike

3) Sell package online

4) Clean up resort room

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Day 24 10 mac 20

1)      Sales packages

-Island hopping

-mangrove river cruise

-penang ticket

2)      Clean up front counter

-swept

-throw rubbish

-arrange the flyers on table

3)      Clean up resort room

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Day 25 11 mac 20

1)      Sells daily packages

2)      Clean up resort room

3)      Washing resort utensils

4)      Clean up counter area

5)      Assist guest to their room

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Day 26 12 mac 20

1)      Handling renting car/motorbike

2)      Sells daily packages

3)      Assist guest to private mangrove river cruise

4)      Room deco (honeymoon package)

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Day 27 13 mac 20

1)      Give information to tourist about the covid-19 issues

2)      Clean up resort room

3)      Selling daily packages

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Day 28 14 mac 20

OFFDAY

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Day 28 14 mac 20

OFFDAY

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Day 29 15 mac 20

1)      Handling return and rent car/motobike

2)      Give information to tourist about trip to koh lipe

3)      Clean up counter area

4)      Refill fridge with beverages

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Day 30 16 mac 20

1)      Sells daily packages

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Day 31 17 mac 30

1)      Refund money to guest due to MCO

-Government implement MCO on 18 March due covid-19

-money are refundable

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MALIBEST HOTEL

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LANGKAWI SKY BRIDGE

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SKYWALK