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​ This site is intended as a way for student tech teams to connect and collaborate. By learning about each other and sharing ideas we hope to become more effective at our schools. Visit the pages...

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Student Tech Teams: A Toolkit for Educators - Future Ready Schools

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This toolkit, created by Burlington High School's Mobile Learning Coach, Jennifer Scheffer, is a great one-stop-shop guide for creating...

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A student technology team is a great way to create a student-led culture and promotes:

Student leaders at school

School & community outreach and engagement

Teamwork

Coaching & mentoring

Coding Skills

Flexible learning environments

Compelling evidence of success

Public Speaking

Confidence

Content creation

Customer service

Student voice

I am getting ready to begin my new SWAT Team (Students Working to Advance Technology) for this new school year. It's become such an important part of our student culture at my school. I have it open to 4th and 5th graders and they must submit an application and a resume to be considered for the team. In previous years, I have had 20 students on the team. Some of the things we've done in the past consist of the following: App reviews and ratings ( identification of how the app is related to instructional goals and content creation), Student Genius Bar (engagement with community and other teachers to get tech support from the students on the team), creation of Tips and Tricks Video Tutorials, tech training for teachers, community service (cleaning iPhones for parents and teachers at school), and an evening event to teach teachers and school leaders how to use iPad apps in the classroom (App Speed Dating).

I think the first step in getting a team going at your school is generating buzz about what students will accomplish by being on the team. Having a name for the team also helps get excitement brewing. Some other school tech teams call their teams Genius Squad, Techsperts, and iWizards to name a few. Next, it's important to create a competitive application process to ensure you have students that are motivated to work towards accomplishing the goals for the team. I have students complete an application as well as a short resume. Not only does this take time to thoughtfully craft answers, but it allows students to learn how to create a simple resume. Later, I seek input from the home room teacher and carefully review the applications and resumes. Then, the fun begins! The activities you complete with your team will vary depending on the needs of your school.

Click here to download the application and sample resume that I used for recruiting my team.

Click here to view an older post about my SWAT Team's big Speed Sharing Event.

Click here to see how we conducted our App Reviews

Click here to see our App Speed Share Event website

Best of luck to all your future tech leaders!

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Creating a Student Technology Team at Your School

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A student technology team is a great way to create a student-led culture and promotes: Student leaders at school School & community outreach and engagement Teamwork Coaching & mentoring Coding Skills Flexible learning environments Compelling evidence of success Public Speaking Confidence Content creation Customer service Student voice I am getting ready to begin my...

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The ISTE Student Standards guide educators toward student-driven learning practices that prepare students to thrive in an evolving technological landscape.

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Burlington High School in Massachusetts is home to the BHS Help Desk, one of the first student-run "genius bars" in the U.S. modeled after Apple's Genius Bar. Schools throughout the country hold this help desk program up as an exemplar, but launching it didn't come without challenges.

Sustaining its success for both students and staff has required attention and adjustments as the technology needs of our school community changes over time.

As faculty facilitators of the BHS Help Desk, we have helped students manage the genius bar in ways that have inspired them to own their learning while gaining invaluable real-world skills.

We develop the curriculum, establish learning outcomes, design assessments and promote the help desk services to all of the school's stakeholders. It's a challenge, but the rewards are well worth it.

Want to launch and facilitate a student tech team in your school? Here's our step-by-step guide for facilitators:

1. Design your curriculum

(Photo: BHS Help Desk)

We offer the help desk as a formal course called Student Technology Integration and Innovation, a 2.5-credit semester-long technology and programming elective, offered during each period of the day. Students may take the course for four semesters, or two full years, and enrollment ranges from one to seven students per period.

The help desk curriculum aligns with the Common Core, the Massachusetts Digital Literacy and Computer Science Standards (updated in 2016), and the ISTE Standards.

Specific learning outcomes include:

Proficiency in the use of computers and applications as well as an understanding of the concepts underlying hardware, software and connectivity.

Responsible use of technology and an understanding of ethics and safety issues in using electronic media at home, in school and in society.

Ability to use technology for research, critical thinking, problem solving, decision making, communication, collaboration, creativity and innovation.

In short, the BHS Help Desk curriculum strives to give students real-world learning opportunities through three main activities:

1. Providing technology support

2. Developing an individual learning endeavor (ILE)

3. Leveraging social media and blogging platforms

Providing technology support
Help desk students use critical and analytical thinking skills to solve authentic technology-related problems for our 1:1 iPad, Google Apps for Education learning community. They apply oral and written communication skills daily by consulting and collaborating with their peers and teachers about creative ways to integrate technology in the classroom and by publishing on the BHS Help Desk blog.
Developing an individual learning endeavor
We expect students to be self-driven, independent and capable of managing multiple projects, just as they would be if they were in the workplace. We encourage them to take initiative and devise an independent learning path centered on technology. Help desk students do this by developing an individual learning endeavor (ILE), our version of a 20-percent time Genius Hour project.

One such ILE project was the artificial intelligence (AI) chatbot pilot program that we implemented in the spring and summer of 2018. ISTE had approached us about our interest in participating in this program, which covered the basics of using Amazon Web Service's Lex and Lambda tools to create a chatbot. Lex is essentially the "intelligence" behind the Alexa smart speaker, and Lambda allows you to create and run additional code that uses Amazon's servers and integrates with your chatbot.

During help desk, senior Gati Aher headed a team that researched and developed a chatbot that could assist users with basic tech support questions. She presented her work at ISTE 2018 in Chicago.
Leveraging social media and blogging platforms
Upon completion of the course, students have the technology skills and knowledge they need to succeed in college or the workplace, and their e-portfolios showcase their achievements. Many also leverage social media to demonstrate their leadership, build their professional networks and prove their understanding of responsible digital citizenship.

Want to learn more ways to build your course curriculum? Feel free to use our help desk syllabus as a reference guide.

2. Develop your learning activities and assessments

Learning activities for a student tech team vary from school to school, but the practical nature of the curriculum lends itself to college, career and life skills that are transferable to most, if not all, industries. Members of a student tech team should graduate from their respective programs with both technical and soft skills that are highly sought after by employers, and their online resumes should incorporate their tech team accomplishments along with their other work experiences.

To that end, I recommend focusing on customer service, writing blog posts and app reviews, creating screencasts, facilitating video conference calls and developing e-portfolios. These learning activities allow students to perfect their oral, written and interpersonal communication skills.

You also need to spend time on the technical aspects of repairing and/or troubleshooting hardware and devices if your students will be responsible for those tasks. At Burlington, students are capable of troubleshooting issues with hardware and cloud-based applications, and also work on special projects for other departments such as our augmented reality sandbox project.

As help desk alumna Cat Hoyt has pointed out, it's important to emphasize to students that they aren't working in a simulation of the real world, but that a student-run genius bar is the real world. To that end, they need to understand that their job is to provide all school stakeholders with exceptional customer service.

We spend a substantial amount of time teaching help desk students how to greet visitors, determine what they need, solve their problems and build long-term customer relationships. Jennifer Scheffer wrote the WIRED guide to customer service to help our students understand the fundamental concepts of customer service, and Cat made this creative video to further emphasize how the level of customer service that students provide directly correlates to how people view the help desk.

In addition to the customer service guide, our students use a blogging rubric, educational app review guidelines, screencasting best practices and Hangout on-air facilitator guidelines to complete their standards-aligned learning activities and assessments. Once students complete these projects, they are prepared to drive their own learning for the remainder of their time in the course, during which they complete several other projects related to their ILE or other needs of the school.

We give students the autonomy and freedom to explore new and emerging technologies and then encourage them to share with the school community how these technologies can be integrated into various content areas and grade levels. Teachers at our school sometimes call upon our student geniuses to deliver classroom demonstrations and trainings on various applications. After a training session, teachers may complete an evaluation form giving students authentic feedback about their strengths and areas for improvement as presenters.

3. Identify, recruit and promote your team

When seeking students to join your tech team, think broadly. It's important to recruit a diverse team with varied skill sets. In Burlington, we look for several different "types" of students in a number of settings, including:

Techie students. Perhaps the stereotypical help desk student type, these kids are savvy at troubleshooting device and hardware issues. They tend to be hands-on learners who enjoy deconstructing problems and offering multiple solutions. Many of these students intend to pursue careers in IT or computer programming. They are generally enrolled in computer science courses, and several are working on coding their own applications.

Artistic students. Contrary to popular belief, artsy types are the ideal fit for a student tech team. These students may be taking graphic design and art courses. Although they often don't consider themselves "good with technology," they can help drive innovation in your course with their innate creativity and ability to take risks. They typically excel when collaborating with teachers and students on the creation of large-scale multimedia projects, 3D printing work and game design. And should you wish to develop a makerspace, reaching out to artists and designers is a must.

Writers. If you want to create a student-run blog similar to Burlington's, I also encourage you to seek out talented writers who will emerge as your ed tech bloggers, eager to publish for a global audience. Members of your school's student newspaper as well as those taking creative writing and journalism classes are ideal candidates for a student tech team.

Marketing, business and entrepreneurship students. Students who wish to pursue careers in sales, promotions, customer service, business management or social media would also be a good fit for a student tech team. These students will be exceptional social media managers. They can create and maintain your team's presence across all the relevant social networks, such as and Twitter and YouTube, to help promote your services throughout the school.

Drama, speech and video students. Public speaking and video production class rolls are two more places to find potential recruits. These students will be first to volunteer to give classroom demonstrations, speak and present at education conferences and interview guests during a live Hangout on air. Video production students who may prefer to be behind the camera can add tremendous value with their technical backgrounds. For the past few years, several help desk students organized and spoke (as part of their 20-percent-time projects) at our TEDxYouth events. Collaborating with the video production students on this event allowed me to meet a whole new group of potential help desk students.

Thinking outside the box when it comes to recruiting students will ensure you are creating an environment that represents the real world. A team built around varying interests, backgrounds and skill sets will result in an authentic learning experience for all while best meeting the diverse needs of your entire school community.

As an added bonus, it will also likely encourage more young women to get interested and excited to enroll in your program. It's important to let young women know they are capable of success as a member of a tech team. And giving them creative, real-world learning opportunities is a smart and strategic way to bring gender diversity to your team.

Once you've recruited your team, assign them to collaborate on the development of a promotional campaign that may include a commercial or music video. Introduce the members of your team to a global audience via your blog and have your students do the same as one of their first portfolio assignments.

4. Establish your mission, purpose and goals.

As you prepare to launch your tech team, allow your students as much control and ownership over the direction of the program as possible. Here are a few ways to do that:

Treat the help desk like a service-based business from the start, and your students will do the same.

Work with your team to develop a mission statement and communicate that mission with all stakeholders.

Ensure your students know their purpose as members of the tech team and stress how valuable they are to supporting your school's 1:1 or BYOD environment.

Give them opportunities to develop their leadership skills and professionalism by formally introducing them to your teachers, administration and, if possible, parents.

Create a flexible curriculum that can change as the needs of your school community changes.

While your students will thrive in an autonomous environment, you should also provide some structure and minimum expectations. Initially it is important to work with them to set attainable goals for the semester.

By the end of the course, each student should have evidence of their learning chronicled in a unique portfolio they can leverage in college and their career.

Because every school is different, every student tech team will also be unique. Feel free to modify or adapt the ideas in this article to fit the needs of your school culture.

Still need to convince your administration to launch a student tech team? Send them to Jennifer's previous article, Support your 1:1 program with a student tech team, targeting school leaders.
LeRoy Wong is an instructional technology specialist for Burlington High School. He is currently the leader of the help desk program at Burlington High School. LeRoy has worked for the Office of Instructional Technology at the Massachusetts Department of Education as well as the Office of Instructional and Information Technology at Boston Public Schools. He recently co-presented at a poster session on artificial intelligence chatbots at the ISTE 2018 conference with help desk student. Connect with Wong through Twitter @leroywong or by email at lwong@bpsk12.org. Gati Aher is a senior at Burlington High School. She has a strong interested in computer science and robot design and hopes to make the world a better place by pursuing a career in artificial intelligence and robotics. Watch her TEDx talk. Jenn Scheffer formerly led the globally recognized student-run help desk program at Burlington High School and is currently the instructional technology specialist at Fox Hill Elementary School in Burlington. She is a Google for Education Certified Trainer, the Massachusetts Google Educator Group Leader, and co-moderates digital citizenship Twitter chats. Connect with Scheffer through her blog, on Twitter at @jlscheffer or on Google+. This is an updated version of an article first published in 2015. Image: Courtesy of Burlington High School Help Desk.

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Student-run genius bar: The facilitator's guide

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The Burlington High School Help Desk in Massachusetts is one of the first and most successful student-run genius bars in the nation. Use this step-by-step guide to start a student help desk at your school.

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Attention school leaders:

If you're searching for an example of what it means for a school to be future ready, look no further than the student run genius bar at Burlington High School in Burlington, Massachusetts.

Over the past two years, I've consulted with educators, administrators, instructional technology specialists, and IT professionals from throughout the nation, as well as my friend Matt Robinson who resides in Australia, about the nature and scope of the Burlington High School Help Desk program; aka our "genius bar." Most recently I chatted with Jamie Lakey, Instructional Technology Specialist for Coppell Independent School District in Texas. Jamie discovered the Help Desk blog, currently ranked 283 by Teach 100, through a web search and reached out to me via email. She explained her district recently transitioned to 1:1 iPads and was starting a student help desk which they call the iCU (iPad Care Unit). She inquired about a virtual meeting and I was happy to oblige. During our Hangout, I shared the successes as well as the challenges associated with leading a student tech team. It was a great conversation (similar to the one I had with Sara Chai when she started the Mayan Genius Bar) and it sparked a new idea for the course that I am excited to implement. That video call prompted me to write this post...on my newly designed blog. Publishing more to my "personal blog" has been on my professional to-do list for longer than I care to admit, but I've been a tad preoccupied.

My focus has been on the Help Desk blog and development of the course curriculum. As I reflect back since I started in Burlington in 2013, I'm proud of how the course is evolving. I'm proud of the projects I've created, the 280+ posts that have been published, the way we've leveraged Twitter (we had 1 follower in September 2013 and now we're close to 700) and that our blog has grown from 38,000 views to over 164,000 since August of 2013, with student authored posts receiving thousands of views. These statistics are impressive, but what I'm most proud of is the students in my program and the way they support Burlington. The content they have created for both the Help Desk blog and for their individual portfolios is exemplary. The way students have represented Burlington at state and regional conferences has been outstanding. However, our web presence and appearances at conferences is really secondary to our main goal; helping the students and teachers of our 1:1 iPad high school in Burlington. I'm lucky to witness the daily support my students provide to teachers and their peers while working in the Help Desk and the professional manner in which they conduct themselves. I'm fortunate to work with such a motivated group of learners who get excited about exploring new technologies. My students are exceptional role models for other student run tech teams, both on and offline, and through this post I'm going to share some of the strategies that have led to our success.
DESIGNING A VISION FOR YOUR STUDENT TECH TEAM
If your infrastructure is in place, your teachers have received professional development, and you are ready to rollout your 1:1 or BYOD program, then you may be considering the addition of a student tech team. Student tech teams are becoming somewhat of a trend in the edtech space and for good reason. Leveraging the technological know how of students, placing them in a leadership position within the school, and taking advantage of their desire to help others makes perfect sense, not to mention how much your IT department will appreciate the extra help during a large-scale 1:1 deployment. And if your student tech team works the way you want it to, your IT department won't even know about all the problems your students are solving!

The initial vision of the Help Desk program in Burlington was to train students to troubleshoot technology problems and alleviate the demands placed on our three person IT department. The vision was to have a centralized place within the high school, open every period of the day, for teachers and students to visit in the event they needed tech support. Help Desk students handled common questions and concerns including, but not limited to: connecting to the network, setting up Gmail, creating Apple ID's, navigating through iTunes, installing apps, backing up and updating their devices, and learning how to use our foundational apps were all (and continue to be) specialty areas of the Help Desk staff, or Educational Technology Consultants. They were also capable of troubleshooting hardware issues (projectors, printers, Smartboards, Apple TV's, etc.). This "walk-in" model, designed after the Apple store's "genius bar" eliminated the need to log IT tickets (we use SchoolDude in Burlington) and allowed our IT staff to focus on more complex technology issues. In years one and two of the iPad rollout in Burlington, there were lines out the door, and the Help Desk was packed with students and teachers needing the assistance of our student geniuses. In addition to the in-person support students were providing, they also began authoring tutorials and writing app reviews for the Help Desk blog. In two short years, the BHS Help Desk made quite a new for itself. So how did Burlington make this all work? What does your technology team need to consider if you wish to implement a similar program? Consider the items listed below your Student Tech Team Toolkit and feel free to adapt the resources I'm sharing to fit the unique needs of your 1:1 or BYOD environment.
BUILDING THE FOUNDATION: IT STARTS AT THE TOP
The administration in Burlington supported the implementation of a student tech team from day one. The progressive leadership needed zero convincing to create a tech team. In fact, it was the district's leaders who spearheaded the idea to allow students to play a leading role in the high school's 1:1 initiative and offer Help Desk as a full-blown course, not just a volunteer experience. Heading into year four of our 1:1 initiative, the leaders in Burlington continue to support the Help Desk program not only at the high school level, but at our middle school as well, and stay tuned for an elementary level student tech team! The reason our students have the opportunity to be technology leaders within our schools is because the administration has built a culture where students are trusted. This is evident in the fact that Burlington does not block access to social media sites (at the high school level). But beyond having access to Twitter, Instagram, YouTube and Facebook, students are trusted to make important decisions, as the administration believes our students are the most important stakeholders in our community.

Students are given autonomy. They are encouraged (really, they are expected) to take ownership and responsibility for their own learning and ultimately develop the skills to manage their own device and use it for academic purposes. The leaders in Burlington value and respect student opinions and feedback, especially in regards to technology initiatives (we'll be gathering their thoughts on the concept of a blizzard bag), and they are open to discussion, debates, or criticisms. Help Desk students in particular are often the first group of students to be called upon to evaluate new technologies, meet with developers, or represent Burlington and offer their technical expertise at local networking events. Our leaders publicly celebrate the accomplishments and contributions of our Help Desk students across multiple social media platforms and our program continues to thrive because of their support. So my first piece of advice in developing the foundation of your student tech team is to start at the top. Gaining administrative buy-in is a critical first step and will ultimately help your vision for a student tech team become a reality. If your administration needs convincing, show them the work of Burlington students and other student tech teams from Massachusetts and from across the country.
THE LOGISTICS
I've presented before about how Burlington's Help Desk operates and I've emphasized that just as every 1:1 initiative is unique, so is every student tech team. There is no one size fits all model and many variables will impact how your program is structured. Regardless of how you ultimately design your program, you will need to think about several important details. Below is a comprehensive list of the logistics you'll want to think about as you create your team. These are the most commonly asked questions I receive about the Burlington Help Desk.

Will your student tech team be structured as a course or a volunteer experience? Who will teach it?
BHS Help Desk is a half-year course; students earn 2.5 credits per semester and can take four semesters. The course falls under the Business Department. The Instructional Technology Specialist teaches the course.

If you're offering a course, will students be graded or will it be pass/fail? How will they be assessed?
Students receive a numeric grade: 40% of the grade is contributing to the Help Desk blog, 40% of the grade is the development & presentation of the student's Individual Portfolio, and 20% of the grade is the student's Individual Learning Endeavor ( 20% time project)

What is the course approval process at your school? Who approves new courses?
The administration and the school committee approves new courses. New courses can be added to the BHS program of studies relatively quickly.

Are there an prerequisites for the course?
No, however students should have a sincere interest in using technology & a willingness to learn. Students should be proficient with Google Apps for Education, MAC OS, Windows, and iOS. Beginning in 15-16, because we are a GAFE district, students will be asked to complete the Google Ninja program.

Will you require students to apply for the course/program?
BHS students complete an application and must be interviewed. Students are asked to troubleshoot a technology problem presented to them during an interview.

What kind of training is provided?
Students receive training/instruction in the following areas:

Customer service
Screencasting best practices
Writing app reviews
Authoring blog posts
Using Google Hangouts on Air
Troubleshooting hardware
Demonstrating technology tools/apps

When will your Help Desk be open?
The BHS Help Desk is open 6 out of 7 periods a day. There are times when I am not physically in the Help Desk. Students are expected to "man the desk" independently.
HELP DESK IS NOT A SIMULATION
Students in the Help Desk program realize almost immediately that they aren't a part of some type of real-world simulation or case study.The teachers and students who visit the Help Desk (and they start coming in the first day of school) aren't "mystery shoppers." They aren't in the Help Desk to browse or window shop. People come to Help Desk with real problems that need to be solved quickly, therefore Help Desk must operate as a real business. As a former business and marketing teacher, I brought many of the same management techniques I had used when I led Pinkerton Academy's Gold-Level, school-based enterprise to the Help Desk. One of the first things I had my students do was develop a mission statement and design a business card (which has come in quite handy at the conferences and networking events my students have attended). If you are just starting out, you may want to have your team develop a full-scale promotional campaign and/or develop a social media presence. It's also advisable to develop a customer service philosophy and a customer satisfaction survey for when students deliver classroom technology demonstrations.

I also aligned the course with the Burlington High School Learning Goals, the Common Core State Standards, and the ISTE Standards for Students (this can all be found in the 2014-2015 course syllabus). The impressive and modern physical space of the Help Desk is also designed to look as close to a real Help Desk as possible. Designing the space to resemble a "real" Help Desk was not only important to me, it was important to our IT Director, Bob Cuhna, and Director of Instructional Technology, Dennis Villano. If you are starting a tech team for the first time, be sure to gain support from your administration as well as your IT department. Work with the IT professionals in your building/district to discover the types of issues they need/want help with as well as the types of issues they will and will not allow student tech team members to handle. As you build the physical space, think about the types of learning spaces you want to create for students and visitors.

Located in the back of our library, our Help Desk is equipped with collaborative, as well as individual work spaces, two Apple TV's, and a comfortable seating area for walk-in visitors. I'm hoping to add a "Help Desk iPad" in 2015 so customers can check-in, document their issues, and answer a short customer satisfaction survey on their way out. One last suggestion, and this may seem rather trivial, but I can assure you it is not, is to consider training students on how to professionally answer a phone call and the proper procedure for taking messages. Although it may be second nature to us, unless they have previous work experiences, few of our students have experience speaking over the phone in a professional manner.
RECRUITING STUDENTS
Many student help desk programs begin as pilot or volunteer programs before they evolve into a course. As you start to build your team, I'd look for students with varying skills sets. Start by identifying students with an interest in STEAM (science, technology, engineering, the arts, and math). You will have some students who want to troubleshoot hardware and wish to spend time with your IT staff. These students typically want to learn about their school's network, infrastructure, and device management. Other students may enroll to expand upon their programming skills and wish to explore app development. You may have exceptional design students in your art department who want to work on the aesthetics of your team's blog or website. Put a 3D printer in the hands of your design students, show them the concept of a makerspace (we're currently brainstorming ideas for a makerspace of our own) and the possibilities are limitless! Balance students with technical skills with those interested in the liberal arts. You may have students interested in creative writing, publishing, research, and public speaking. These are students who could serve as bloggers/technical writers, social media account managers, deliver classroom presentations, interview guests during Hangouts on Air, and speak at conferences. Clearly, there's a place in a Help Desk program for a broad range of students. All of them can offer something unique to your program and can learn from one another. And while you certainly want to nurture your students' strengths, it may be a richer learning experience for your students if they were to work in cross-functional teams on a rotating basis. This will allow students to receive a well-rounded experience and resembles how they'll be expected to function in the real world, especially if they wish to work in a management or leadership position. All students, regardless of their area of expertise, should possess strong information literacy skills, know how to prioritize and handle multiple tasks, be willing to take risks, work independently and conduct themselves in a professional manner.
THERE IS AN "I" IN TEAM
Despite being able to recruit from a wide range of students, I would recommend keeping your team small. Fifteen to twenty students at the most is sufficient, depending on the size of your school and how many teachers you have available to teach the course. By design, a student tech team is the ultimate way to differentiate instruction. As the leader of your team you'll have the opportunity to really get to know each of your students; their interests, skills, and abilities, and as a result, develop learning experiences for them based on those factors. And in terms of being college and career ready, being on a student tech team provides a wealth of opportunities for students to build impressive career portfolios filled with concrete examples of their skills and knowledge. With proper guidance from you as their teacher, this portfolio has the potential to launch a future career for each of your students; much more so than any standardized test ever could.
SEEING IS BELIEVING
If you'd like to see the BHS Help Desk in person and talk one on one with students, you'll have the opportunity to do so on Friday, April 10th. Burlington High School will be opening its doors for the second time this school year to educators, lead learners, and IT professionals who are interested in visiting our 1:1 classrooms and hearing directly from the Help Desk students. Stay tuned for information on how to register for this exciting event and please feel free to bring students along with you!

Best of luck as you move forward with the development of your own genius bar. I hope the resources I have provided serve as inspiration and motivation.

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Student Tech Teams 101: A Toolkit for Educators

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Attention school leaders: If you're searching for an example of what it means for a school to be future ready, look no further than the student run genius bar at Burlington High School in Burlington, Massachusetts. Over the past two years, I've consulted with educators, administrators, instructional technology specialists, and IT professionals from throughout the nation, as...