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Professional identity formation in contemporary higher education students (2)

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Making sense of professional identity through critical reflection  a personal journey

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What is the Healthcare Leadership Model?

The Healthcare Leadership Model is designed to help people develop as leaders by discovering and exploring their behaviours.

The Model is made up of nine dimensions outlined below, each contains a description of what it is and why is it important. There are a series of questions to guide peoples thoughts and result in effective leadership behaviour. The questions can also help people to explore intentions, motivations and where strengths and development areas may lie.

Who is the Model for?

For all clinical and non-clinical leaders or those aspiring to their first leadership role

Sharing the vision

Communicating a compelling and credible vision of the future in a way that makes it feel achievable and exciting

To find out more click here

To find out more click here
Have a question? Email our help desk at: [email protected]

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The Healthcare Leadership Model is designed to help people develop as leaders by discovering and exploring their behaviours. The Model is made up of nine dimensions outlined below, each contains a description of what it is and why is it important. There are a series of questions to guide peoples thoughts and result in effective leadership behaviour.

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The below Framework for Action outlines a range of activities that are currently in delivery to support the mobilisation of our Compassionate Leadership Principles for Health and Social Care in Wales.

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HEIW Leadership Portal

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Corridor care is putting patients at risk in every corner of Wales.

In January 2025, we've sent open letters to the Welsh Government and every health board, along with eight steps to tackle it.

We also wrote to Healthcare Inspectorate Wales, NHS trusts, Llais (the citizen voice body in health and social care), and Wales's Commissioners for children, older people, and future generations.

You can read the briefing on corridor care in Wales in Welsh or English - and find all the open letters on this page.

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Ending corridor care in Wales | Royal College of Nursing

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We also wrote to Healthcare Inspectorate Wales, NHS trusts, Llais (the citizen voice body in health and social care), and Wales's Commissioners for children, older people, and future generations. You can read the briefing on corridor care in Wales in Welsh or English - and find all the open letters on this page.

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Nurse Staffing Levels (Wales) Act 2016 | Law Wales

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The Nurse Staffing Levels (Wales) Act 2016 (the 2016 Act) ensures that nurse staffing levels within the Welsh NHS are sufficient to provide safe, effective and quality nursing care to patients at all times by:

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Mental health inpatient settings: overarching report of investigations directed by the Secretary of State for Health and Social Care

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This series of investigations was announced by the Secretary of State for Health and Social Care in June 2023, launched in January 2024 and completed in January 2025. This fifth report shares learning from carrying out the four directed investigations we identified aspects of care that were apparent in multiple investigations, or that were outside of the scope of an individual investigation.

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Written Statement - North Wales Child Abuse Allegations | GOV.WALES

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Dash review of the CQC: what you need to know

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Summary and analysis of Dr Penny Dash’s review into the operational effectiveness of the Care Quality Commission (CQC).

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Critical failures in homecare regulation revealed by new report

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A damning report released today by the Homecare Association exposes significant shortcomings in the Care Quality Commission’s (CQC) regulation of homecare services in England. The findings suggest that these failures are putting vulnerable individuals at risk and causing substantial harm to care providers.

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Every Story Matters: Adult Social Care Sector - UK Covid-19 Inquiry

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The independent public inquiry to examine the Covid-19 pandemic in the UK

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Amnesty International UK’s Care Homes Report 2020

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We are Amnesty International UK. We are ordinary people from across the world standing up for humanity and human rights.

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Review of maternity services at the former Cwm Taf University Health Board: report | GOV.WALES

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An independent review of the quality and safety of maternity care at the former Cwm Taf University Health Board.

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The Royal Liverpool Children’s Inquiry Report

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This document contains the following information: The Royal Liverpool Children’s Inquiry Report.

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University Hospitals of Derby and Burton NHS

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Obstetrics and Gynaecology review

October 2025

We have today (1 October 2025) published the full report into a gynaecology review - commissioned by the Trust - into the practice of a former consultant and the care they delivered to women between 2015 and 2018.

The comprehensive review into the care provided by Mr Daniel Hay, Consultant in Gynaecology and Obstetrics, began in 2020 following serious concerns raised by colleagues.

The final report, completed in 2022, brought together the findings of that review, the voices of women who bravely shared their experiences, and important recommendations for change.

We have expressed our deepest apologies to the women who received care from Mr Hay that was far below the standards expected.

We also accept that our initial communication and approach about the review was not as compassionate or supportive as it should have been, for which we are truly sorry.

It has always been our intention to publish the report publicly, in the spirit of transparency and accountability, along with a governance report into the Trust's processes. This has been delayed due to an ongoing criminal investigation by Derbyshire Constabulary, which began in 2022. While this delay was beyond our control, we deeply regret any additional upset or frustration it may have caused.

While the criminal investigation remains ongoing the Trust has sought further legal advice and, with agreement of Derbyshire Constabulary detectives that the potential for prejudice has reduced, that the report can now be made public.

The purpose of this review has always been to listen, to learn, and to improve. In response to the report's recommendations, we have made a number of important changes to strengthen patient safety and support, including:

clearer consent procedures, where compliance is audited.

enhanced clinical oversight, so that any concerns about clinical care are identified earlier.

improved post-procedure support for women.

There is more detail on these and other changes we have made below.

One key recommendation from the report was for the Trust to consider a further review of women who underwent major surgery by Mr Hay before 2015.

As a precautionary step, the Trust has accepted this recommendation and is currently setting up a team of experienced clinicians to carry this out.

This will be known as the 'Phase 2' review, and we aim to begin in the autumn. Once ready, we will proactively contact women who fall within the scope of the review and invite them to take part, should they wish to do so.

We appreciate that for some people, whether directly affected or not, there may be questions or concerns following the publication of the report.

Anyone needing reassurance is welcome to contact our Patient Advice and Liaison Service (PALS) on 01332 785156, email: uhdb.contactpalsderby@nhs.net or write to: Patient Advice and Liaison Service, Royal Derby Hospital, Uttoxeter New Road, Derby, DE22 3NE.

What we have done following the report's recommendations

We needed stronger processes to quickly identify when a clinician is not delivering care to the standards we wish, and that our patients deserve.

We have changed and improved how we monitor the performance of doctors, including regular peer reviews, enhanced reporting, and more targeted training and support.

We have a Responsible Officer's Forum (RoF) - made up of senior medical practitioners - which oversees clinical governance and the conduct and performance of doctors, ensuring high professional standards and managing performance concerns locally.

The process includes information from different areas and brings them into one place, including colleague feedback, clinical incidents, patient feedback, and periods of sickness.

RoF reports are taken to the Trust's Board to ensure appropriate oversight.

We have strengthened our oversight of doctor sickness and revalidation, and introduced new systems to identify and manage concerns earlier.

Improved appraisal processes, including specific training for appraisers and clinical leaders in spotting and managing concerns for doctors.

We needed to strengthen our consent processes, and ensure they were being followed appropriately.

Health records undergo audits to ensure consent processes are being properly upheld, with compliance reported and reviewed monthly. Updated consent policy to bring in line with national best practice.

Refreshed training packages, including specific training around lawful consent for medical staff.

We are piloting a new, stronger 'digital consent' process in Gynaecology.

We should introduce a multi-disciplinary approach to ensure patients get the right care for their needs, with input from the right experts.

We have embedded a multi-disciplinary team (MDT) approach in Gynaecology - where professionals from different disciplines work together to plan and deliver comprehensive care for a patient, as opposed to clinicians making decisions in isolation. Attendances at MDTs is monitored and reported.

We should improve post-procedure reviews for women.

All consultants are allocated time to complete 'ward rounds' following someone's surgery to speak to patients about their procedure and how it has gone, called 'post-operative reviews'. These are tracked and can be evidenced.

For any future reviews, we should better consider the way we engage with patients.

We have committed to more sensitive and supportive engagement with patients involved in any future reviews, across all areas of the Trust - where letters are not the first point of contact someone receives.

We needed to improve how we support patients who do not have English as a first language.

We have introduced Language Line - a service that offers audio and video calls with a live translator 24/7, in more than 200 languages.

A process is in place for staff to arrange written patient information (such as patient information leaflets) to be translated into other languages via a translation service where needed.

We should review the wellbeing we have in place to support clinicians if they are struggling.

Provided an in-house counselling service.

Developed specific wellbeing support packages for medics, including workshops and support groups.

September 2022 Obstetrics and Gynaecology review

September 2022

An independent review has been undertaken on behalf of University Hospitals of Derby and Burton into the care provided by Mr Daniel Hay, a Gynaecology and Obstetrics Consultant who worked at Royal Derby Hospital.

The review was set up following concerns that were raised by colleagues working in Gynaecology. It involved 383 women who were patients of Mr Hay between 2015 - 2018.

The review has now concluded, and all the women involved have received an outcome letter, with an invitation to speak to an independent Gynaecology Consultant. Many of the women have taken up the opportunity to access this support and discuss their experiences.

We now understand Derbyshire Constabulary are opening a criminal investigation into the individual. We regret we are therefore unable to publish the full report at this stage as we had intended.

Dr James Crampton, Interim Executive Medical Director said: "The standard of care some of these women received was below that which we strive to provide and for that I am very sorry.

"We will cooperate fully with Derbyshire Constabulary to support their investigation."

​All those patients who were part of the review have already been contacted directly. However, anyone needing reassurance should contact the Patient Advice and Liaison Service (PALS) on 01332 786653, email uhdb.contactpalsderby@nhs.net or write to the following address;

Patient Advice and Liaison Service
Royal Derby Hospital
Uttoxeter New Road
Derby
DE22 3NE

May 2021 Obstetrics and Gynaecology review
Download Gynaecology & Obstetrics External Review Final Interim Report - (11 May 2021) [pdf] 402KB (opens in new window) >
University Hospitals of Derby and Burton has today (Tuesday 11 May 2021) released an interim Report of Investigation into the ongoing Obstetrics and Gynaecology review. The review concerns the practice of former specialist consultant benign gynaecologist Mr Daniel Hay between 2015 and 2018. By 2022 it is expected that all 383 women whose case notes have been reviewed will have been given the opportunity to share their views about the care and treatment they received.

The review has found that for 50 women there is major concern that they are likely to have been harmed as a result of care under by Mr Hay, with a further 69 women with some concern who were potentially harmed. The full extent of harm will not be known until all the women have had the opportunity to speak with the consultant gynaecologist, and the full report published in 2022.

Examples of the harm these patients experienced include hysterectomies or sterilisation where there was no documentation regarding any trial of medical treatments prior to surgery or any documentation to explain the rationale for a surgery-first approach. The review focusses on women who have had major gynaecology and intermediate gynaecology operations, obstetric care or a gynaecology outpatient appointments. The majority of those harmed had undergone major gynaecological surgery, such as hysterectomies.

Dr Magnus Harrison, Executive Medical Director, said: "I want to make a full and unreserved apology to all those women who have identified as being harmed. When colleagues initially raised concerns in the latter half of 2018 and right through to today we have worked diligently to piece together a picture of the care they received under this consultant in an open andtransparent way.

"I want to make clear that the standard of care these women received was far below that which we strive to provide and for that I am very sorry. The interim report sets out some immediate recommendations and these are either currently underway or will start shortly. One of the recommendations is for each patient to be offered the opportunity to discuss their care. We have now been in touch with all the women who we believe harm is likely to have occurred as a result of a major gynaecological operation and many of these women have now spoken to us in person. We will continue to contact all the women involved through 2021 to offer them the opportunity to discuss their care with us.

"There is still much work to do but the interim Report of Investigation demonstrates that it was the right decision to formally investigate the work of this consultant. I want to thank the patients who have already shared their experiences with us, which I know must be extremely difficult for them. I also want to thank my colleagues in our Gynaecology and Obstetrics service for initially raising their concerns and for the support they have given these patients since. This has not been an easy task, complicated by an absence of clear patient documentation, and the Covid-19 pandemic. I want to thank the independent consultant gynaecologist, retired consultant gynaecologist, six investigation reviewers and NHS England for their work to get us to today. We will share the full report in 2022 and implement its recommendations in full."

The 383 women whose case notes have been reviewed are being invited to meet with a retired trust consultant so they can share their experiences of the care they received and receive advice about any issues that may not have been addressed to the required standard. Their accounts of their experiences will then be shared with an independent multi-disciplinary review team for evaluation.

The interim report of investigation suggests that a further look back at the practice of the former specialist consultant benign gynaecologist may be required should this be recommended once the full report is complete. The Trust will make a decision about this once the information shared by the 383 women has been fully evaluated and included in the report.

​Members of the public who were not part of the review are asked to continue not to call the hospital switchboard in relation to this issue as all those patients who are potentially affected at this stage have already been contacted directly. However, anyone needing further reassurance should contact the Patient Advice and Liaison Service (PALS) on 01332 786653, email uhdb.contactpalsderby@nhs.net or write to the following address;

Patient Advice and Liaison Service
Royal Derby Hospital
Uttoxeter New Road
Derby
DE22 3NE

April 2021 Obstetrics and Gynaecology review

April 2021

University Hospitals of Derby and Burton has started to write to women who have had their care independently reassessed as part of the Obstetrics and Gynaecology review. The review was a case note review of 383 women under the care of an Obstetrics and Gynaecology Consultant between 2015 and 2018.

During 2021 each of the 383 women will receive a letter inviting them to meet an independent consultant gynaecologist to discuss their care outcome. These invitations will be first sent to those who underwent major surgery. Once all those women who wish to be seen have had an appointment, a full independent report, including the experiences of the women themselves, will be written and published in 2022.

The Trust proactively announced in April 2020 that a full review was underway following concerns expressed by members of the Obstetrics and Gynaecology Team regarding the practice of their consultant colleague, raised in late 2018, which were subject to a preliminary independent review in 2019.

Dr Magnus Harrison, Executive Medical Director, said: "I would like to again express my sincere apologies to those patients who have received a standard of care that is below that expected".

"I also want to thank the women involved for their patience during this review. I know it has been a long wait at what must be a difficult time. We are now in the position to start to provide patients with the findings of their case note review. This in turn will take time as we want every woman involved to have the opportunity to discuss their care with an independent consultant gynaecologist".

"The review to date has focused only on information from patient notes and the next step is to invite each patient to meet with the independent consultant gynaecologist to discuss their care. In some cases the standard of record keeping was insufficient and we will only fully understand the standard of care they received when we have had the opportunity to meet with them. That's why it is vital that those women who we contact throughout the year help us to understand their experiences, even those where there were no concerns raised from the initial review. All patients contacted will have the opportunity to speak to the independent consultant gynaecologist regarding their care."

​Members of the public who were not part of the review are asked to continue not to call the hospital switchboard in relation to this issue as all those patients who are potentially affected at this stage have already been contacted directly. However, anyone needing further reassurance should contact the Patient Advice and Liaison Service (PALS) on 01332 786653, email uhdb.contactpalsderby@nhs.net or write to the following address

Patient Advice and Liaison Service
The Royal Derby Hospital
Uttoxeter New Road
Derby
DE22 3NE

Once the review is complete the anonymised findings will be published on our website.

December 2020 Obstetrics and Gynaecology review

December 2020

University Hospitals of Derby and Burton NHS Foundation Trust has this week written to a further 110 women as part of a review into the past treatment provided by a former consultant in Obstetrics and Gynaecology. Each of the women contacted have been advised there are no concerns regarding their current health.

The Trust proactively announced in April 2020 that a review was underway following concerns expressed by members of the Obstetrics and Gynaecology Team regarding the practice of their consultant colleague, raised in late 2018.

These further 110 patients had an outpatient appointment, but not a surgical intervention, between April 2017 and July 2018 at Ripley Hospital. The outpatient note review will be conducted by independent NHS Gynaecology clinicians who work outside of the Trust.

Dr Magnus Harrison, Executive Medical Director, said: "We have widened the review to a specific outpatient clinic that took place at Ripley Hospital to understand the care being provided there. As with the review of intermediate surgery, such as a diagnostic test, in September we are doing this proactively, rather than in response to any specific concerns, so that the review is as thorough as possible. Each of the women have been informed that there are no concerns regarding their current health."

​Members of the public who have not received a letter are asked to continue not to call the hospital switchboard in relation to this issue as all those patients who are potentially affected at this stage have already been contacted directly. However, anyone needing further reassurance should visit the Trust website for details of how to get in touch. Once the review is complete the anonymised findings will be published on our website.

September 2020 Obstetrics and Gynaecology review

September 2020

University Hospitals of Derby and Burton NHS Foundation Trust has this week written to a further 79 women as part of a review into the past treatment provided by a former consultant in Obstetrics and Gynaecology.

The Trust announced in April 2020 that a review was underway following concerns expressed by members of the Obstetrics and Gynaecology Team regarding the practice of their consultant colleague, raised in late 2018.

An initial 57 cases were independently reviewed, primarily regarding gynaecology outpatient and surgical treatment. For eight of these cases we have identified lapses in care which have resulted in unnecessary harm. The Trust has since apologised to these women for the care they received.

An independent clinical review of the wider work of this consultant. To do this the Trust contacted a further 136 women who were patients of this consultant between 2015 and 2018 and who received a major obstetric or gynaecological intervention in the three years prior to this development to ask them to engage in the review process.

The latest 79 women included are part of a review of intermediate care, such as a diagnostic test, that took place between April 2017 and June 2018. Although there are no current concerns about the care these women received, the review has been expanded to ascertain whether women who required intermediate care need to be included.

Dr James Crampton, Medical Director for Quality and Safety, said: "It is important to widen the review at this time to investigate whether those who underwent intermediate care from this consultant received safe care. We are doing this proactively, rather than in response to any specific concerns, so that the review is as thorough as possible. We will continue to work closely with NHS England to establish the full facts of the care provided by this consultant and will provide all the necessary support they need during their review."

The review, which has been slowed due to the Covid-19 pandemic, is necessarily complex and will determine whether patients have been managed appropriately and whether any harm has been caused by any deficiencies in their care. As with the initial review we are writing to the patients this week to informed them that their patient records will be confidentially shared as part of the review.

​Members of the public are asked to continue not to call the hospital switchboard in relation to this issue as all those patients who are potentially affected at this stage have already been contacted directly. However, anyone needing further reassurance should visit the Trust website for details of how to get in touch. Once the review is complete the anonymised findings will be published on our website.

April 2020 Obstetrics and Gynaecology review

University Hospitals of Derby and Burton NHS Trust is reviewing the past treatment provided by one of its consultants in Obstetrics and Gynaecology. An initial 58 cases have been independently reviewed, primarily regarding gynaecology outpatient and surgical treatment. For eight of these cases we have identified lapses in care which have resulted in unnecessary harm.

The Trust has this week written to all 58 patients advising them that their past treatment has been thoroughly reviewed. The review was set up following concerns expressed by members of the Obstetrics and Gynaecology Team regarding the practice of their consultant colleague, raised in late 2018. The consultant involved has not undertaken clinical activity at the Trust since June 2018.

Furthermore, an independent clinical review has been established for the wider work of this consultant, which will conclude fully following the Covid-19 pandemic. To do this the Trust has contacted 136 women who were patients of this consultant and who received a major obstetric or gynaecological intervention in the three years prior to this development to ask them to engage in the review process.

Both groups represent all women who may have been affected and each has already been contacted by the Trust and invited to contribute to the review.

Dr Magnus Harrison, UHDB Executive Medical Director, said: "I would like to express my sincere regret and apologies to any patients who may have received a standard of care that is below that expected. The Trust took immediate action as soon as serious concerns about specific aspects of this consultant's practice were brought to our attention.

"These concerns were raised by the Obstetrics and Gynaecology Team themselves in a clear demonstration of their commitment to the highest quality of patient care and their duty to work in an open and transparent way. We will be working closely with NHS England to establish the full facts and will provide all the necessary support they need during their review."

The review is necessarily complex and will determine whether patients have been managed appropriately and whether any harm has been caused by any deficiencies in their care. In writing to the patients this week the Trust informed them that their patient records will be confidentially shared as part of the review.

​Members of the public are asked not to call the hospital switchboard in relation to this issue as all those patients who are potentially affected at this stage have already been contacted directly. However, anyone needing further reassurance should contact the Patient Advice and Liaison Service (PALS) on 01332 7 86653, email uhdb.contactpalsderby@nhs.net or write to the following address
Patient Advice and Liaison Service The Royal Derby Hospital Uttoxeter New Road Derby DE22 3NE
Once the review is complete the anonymised findings will be published on our website.

University Hospitals of Derby and Burton NHS Foundation Trust

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University Hospitals of Derby and Burton NHS

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UHDB has written to a further 79 women as part of a review into the past treatment provided by a former consultant in Obstetrics and Gynaecology.

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The Gosport Independent Panel Report

The Report is an in-depth analysis of the Gosport Independent Panel's findings. It explains how the information reviewed by the Panel informed those findings and illustrates how the disclosed documents add to public understanding of events at the hospital and their aftermath.

View the full report

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The Gosport Independent Panel was set up to address concerns about the care of patients in Gosport War Memorial Hospital and the subsequent investigations into their deaths. This website contains an online archive of documents obtained and examined by the Panel, as well as the Panel's Report regarding these events.

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Mid Staffordshire NHS Foundation Trust Public Inquiry 2013

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Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry

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This document contains the following information: Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry.

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Findings, conclusions and essential actions from the independent review of maternity services at the Shrewsbury and Telford Hospital NHS Trust.

Applies to England

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This review of maternity services at the Shrewsbury and Telford Hospital NHS Trust independently assesses the quality of investigations relating to newborn, infant and maternal harm at the trust.

This final report of the review covers the findings, conclusions and essential actions of this independent review of maternity services.

Based on a review of all family cases that formed part of this investigation, the final report outlines:

system-wide learnings

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Findings, conclusions and essential actions from the independent review of maternity services at the Shrewsbury and Telford Hospital NHS Trust.

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The report of the independent investigation led by Dr Bill Kirkup on maternity and neonatal services in East Kent.

Applies to England

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On 13 February 2020 the Minister of State, DHSC, confirmed in Parliament that, following concerns raised about the quality and outcomes of maternity and neonatal care, NHS England and NHS Improvement (NHSEI) had commissioned Dr Bill Kirkup CBE to undertake an independent investigation into maternity and neonatal services at East Kent Hospitals University NHS Foundation Trust. The terms of reference were published on 11 March 2021.

The primary reason for this report is to set out the truth of what happened, so that maternity services in East Kent can begin to meet the standards expected nationally, for the sake of those to come. This report identifies 4 areas for action. The NHS could be much better at:

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Maternity and neonatal services in East Kent: 'Reading the signals' report

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The report of the independent investigation led by Dr Bill Kirkup on maternity and neonatal services in East Kent.

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An Act to make further provision for securing the health, safety and welfare of persons at work, for protecting others against risks to health or safety in connection with the activities of persons at work, for controlling the keeping and use and preventing the unlawful acquisition, possession and u…

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The Health and Social Care (Quality and Engagement) (Wales) Act: summary [HTML] | GOV.WALES

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A summary of the new law to improve quality and public engagement in health and social care.

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Health and Care Quality Standards 2023 (WHC/2023/013) | GOV.WALES

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NHS Wales should use these standards to improve the quality and safety of services.

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National Health Service (Wales) Act 2006

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An Act to consolidate certain enactments relating to the health service.

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Regulation and inspection of social care in Wales

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The Regulation and Inspection (Wales) Act was introduced to ensure continuous improvement of the quality of care and support. It will affect care and…

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HCPC Code of Conduct for Allied Health Professionals 

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Code of Practice for NHS Wales Employers

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Information about the codes and what you, if you are receiving care and support, should expect from social care workers.

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Social Services and Well-being (Wales) Act 2014

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An Act of the National Assembly for Wales to reform social services law; to make provision about improving the well-being outcomes for people who need care and support and carers who need support; to make provision about co-operation and partnership by public authorities with a view to improving the well-being of people; to make provision about complaints relating to social care and palliative care; and for connected purposes.