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Explore self-care strategies to manage mental health, with tips and activities for young people based on research and expert advice.

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A place where young people can learn how to look after their emotional and mental health and find ways to help them bounce back when life gets tough.

This website uses cookies in order to offer you the most relevant information. Please accept cookies for optimal perfomance. Yes, I accept cookies More info

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Skip to main content A place where young people can learn how to look after their emotional and mental health and find ways to help them bounce back when life gets tough. This website uses cookies in order to offer you the most relevant information. Please accept cookies for optimal perfomance.

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Managing Morning Anxiety - Parent and carer guide

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https://www.iask.org.uk/

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We will be running workshops on review meetings for parents/carers and young people in July, further information and booking links can be found on our workshop page: https://www. iask. org. uk/parents-and-carers/workshops/

INFORMATION SESSIONS | KAT Family Support

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Telephone Helpline open Monday - Friday, 9am - 5pm

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Exam Self-Care | Mental Health Advice For Students

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It’s important to look after your mental health while revising for exams, but how can you do this? Our Activist, Rose, shares her favourite ways.

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Smart revision tools proven to boost your grades
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Smart revision tools proven to boost your grades Get started Homework and exam help Find homework and exam help for your study level GCSE ▸ A Level & IB ▸ University ▸ Take the stress out of homework and exams. Tell us what you're studying and get a personalised study plan in under 5 minutes.

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Maths Genie • Learn GCSE Maths for Free

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All content beyond this point is for the higher tier only.

Copyright © Maths Genie. Maths Genie Limited is a company registered in England and Wales with company number 14341280. Registered Office: 143 Lynwood, Folkestone, Kent, CT19 5DF.

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Free online GCSE video tutorials, notes, exam style questions, worksheets, answers for all topics in Foundation and Higher GCSE. The content is suitable for the Edexcel, OCR and AQA exam boards.

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https://corbettmaths.com/

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Welcome to Corbettmaths! Home to 1000's of maths resources: Videos, Worksheets, 5-a-day, Revision Cards and much more.

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https://www.gov.uk/government/publications/send-code-of-practice-0-to-25

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Guidance on the special educational needs and disability (SEND) system for children and young people aged 0 to 25, from 1 September 2014.

Applies to England

Documents

Details

This statutory code contains:

details of legal requirements that you must follow without exception

statutory guidance that you must follow by law unless there's a good reason not to

It explains the duties of local authorities, health bodies, schools and colleges to provide for those with special educational needs under part 3 of the Children and Families Act 2014.

The code, which applies to England, is for:

headteachers and principals

governing bodies

school and college staff

special educational needs (SEN) co-ordinators

early years providers

other education settings

local authorities

health and social services staff

Other SEND guides are also available.

Thank you for your feedback

Report a problem with this page

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Guidance on the special educational needs and disability (SEND) system for children and young people aged 0 to 25, from 1 September 2014.

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https://www.kent.gov.uk/education-and-children/special-educational-needs

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sen; send; special education needs; special educational needs; special needs; disabled children; children with disabilities; kent sen; kent send; special edicational needs in kent; local offer; kent local offer; kent's local offer; sen local offer; sen offer; send offer; send local offer; send information hub; send newsletter; sen information hub; kcc send; kcc sen

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Special educational needs and disabilities (SEND)

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SEND information hub (local offer) providing services and support for children and young people (0 to 25) with special educational needs and disabilities.

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https://www.kelsi.org.uk/

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home; school; schools; kent; professionals; resource; patrick leeson; kent county council; kent; council; teachers; early years; cype

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KELSI is a resource for school professionals in Kent run by Kent County Council.

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https://www.nelft.nhs.uk/kent-cypmhs-get-in-touch/

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Are you concerned about a young person's thoughts, feelings or behaviours? To find the most appropriate contact for your concerns please select from the following:
I am not a Children and Young People Mental Health Services (CYPMHS) patient

If you are in Crisis or require out of hours support please call SPA available 24 hours a day, on 0800 011 3474. We will listen and talk through the support available to you and your child.

Alternatively you can complete the SPA Request for Support form here.

If you are looking to refer a young person for Autism Spectrum Condition (ASC) OR Attention Deficit Hyperactivity Disorder please visit our NLDS page for specific referral information

SPA contact information
Do they have an urgent need? Is it an emergency?
The Single Point of Access team will be able to provide you with support and advice and will assist you to reach the right help on:

I am already a CYPMHS patient

If you are currently receiving support from our services then please contact your local office for further treatment related information

Medway - 0300 300 1989

Neurodevelopmental and Learning Disability Service (NLDS) - 0300 300 1622

Maidstone - 0300 300 1990

Tonbridge - 0300 300 1992

SPA - 0800 011 3474

Dartford - 0300 300 1986

Ashford - 0300 300 1982

Thanet - 0300 300 1983

Swale - 0300 300 1991

Canterbury - 0300 300 1984

South Kent - 0300 300 1988

All Age Eating Disorders Service - 0300 300 1980

If you cannot remember the name of your team contact Single Point of Access on 0800 011 3474 and someone will be able to help with your enquiry.

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Are you concerned about a young person's thoughts, feelings or behaviours? To find the most appropriate contact for your concerns please select from the following: If you are in Crisis or require out of hours support please call SPA available 24 hours a day, on 0800 011 3474.

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https://www.nelft.nhs.uk/nlds

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Neurodevelopmental and Learning Disabilities Service for Kent & Medway

The Neurodevelopmental and Learning Disability Service for Kent and Medway is a specialist service consisting of highly skilled multidisciplinary team responsible for the assessment and diagnosis of neurodevelopmental disorders including Autism Spectrum Condition (ASC), Attention Deficit Hyperactivity Disorder (ADHD), Learning Disabilities (LD) and Tics and Tourette's syndrome (TS).

The Learning Disability team is a community based specialist service offering support to children and young people, aged between 0-18 years, who are experiencing significant mental health problems and who are diagnosed with moderate to severe learning disability.

Patient Information

The Kent and Medway Neurodevelopmental and Learning Disability service will see patients in their locality areas across Kent & Medway. To contact our team, please see details below:

George's Turle House
54 London Road
Canterbury
CT2 8JY

Tel: 0300 300 1622

Opening times: Monday-Friday 9am-5pm

Referral Information

Please see table below for referral criteria:

Referral age for ASC

Referral age for ADHD

East Kent
(Canterbury, Ashford, South Kent Coast and Thanet)

From 8 to 18 years old

From 0 to 18 years old

West Kent
(Maidstone, Swale, Dartford and Medway)

From 11 to 18 years old

From 11 to 18 years old

(If your child is under our referral age please seek support from your GP or local Community Paediatric Service)

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Neurodevelopmental and Learning Disabilities Service for Kent & Medway The Neurodevelopmental and Learning Disability Service for Kent and Medway is a specialist service consisting of highly skilled multidisciplinary team responsible for the assessment and diagnosis of neurodevelopmental disorders including Autism Spectrum Condition (ASC), Attention Deficit Hyperactivity Disorder (ADHD), Learning Disabilities (LD) and Tics and Tourette's syndrome (TS).

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https://wearebeams.org.uk/

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The disabled children and young people who access our services will typically have one or more learning difficulty, complex health needs, physical or sensory impairment, challenging behaviour, Autism or severe ADHD.

Our services are divided up into 4 key areas. These are:

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We Are Beams | Supporting Disabled Children and Their Families

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The disabled children and young people who access our services will typically have one or more learning difficulty, complex health needs, physical or sensory impairment, challenging behaviour, Autism or severe ADHD. Our services are divided up into 4 key areas. These are:

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https://www.east-tec.com/colorveil/

ColorVeil can help people with Dyslexia and Scotopic Sensitivity Syndrome. It applies a coloured tint across the screen, that can match the prescription from the optometrist.

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ColorVeil: Reduce eye strain, help with Dyslexia and Visual Stress

A screen color filter over any application you are using

Helps users with Dyslexia and Scotopic Sensitivity Syndrome

Reduce eye strain along with screen brightness

Easily customize the color and opacity of the filter

Match the prescription from the optometrist

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Dim screen brightness, reduce eye strain, and save energy. It helps with eye strain, Dyslexia, Scotopic Sensitivity Syndrome, or Visual Stress.

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App Wheel for Dyslexia/Reading and Writing Difficulties 

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App Wheel for Dyslexia/Reading and Writing Difficulties 

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https://www.callscotland.org.uk/common-assets/cm-files/posters/ipad-apps-for-learners-with-dyslexia.pdf

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https://www.callscotland.org.uk/common-assets/cm-files/posters/ipad-apps-for-complex-communication-support-needs.pdf

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https://nationalonlinesafety.com/faqs/wakeupwednesday

Online safety information for parents and young people.

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Our #WakeUpWednesday campaign is viewed as one of the most trusted and reputable learning resources in the UK, providing expert advice on the latest platforms and online risks that parents and carers need to know about through a beautifully engaging and content rich design. We release a brand new guide every Wednesday.

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Get Help Around Children's Online Safety | National Online Safety

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Our #WakeUpWednesday campaign is viewed as one of the most trusted and reputable learning resources in the UK, providing expert advice on the latest platforms and online risks that parents and carers need to know about through a beautifully engaging and content rich design. We release a brand new guide every Wednesday.

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https://www.autism.org.uk/advice-and-guidance/topics/communication/communication-tools/social-stories-and-comic-strip-coversations

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Social stories and comic strip conversations

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Find out more about social stories and comic strip conversations, and how they can help autistic people communicate.

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SENCo - Kayleigh Hales

k.hales@trs.kent.sch.uk

Inclusion Managers

Canterbury

Mark Hamer

Leybourne

Adela Grela

Katherine Phillips

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https://www.typingclub.com/

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Learn touch typing online using TypingClub's free typing courses. It includes 650 typing games, typing tests and videos.

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https://www.mindmup.com/

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Structure writing

Use notes and attachments to quickly create a structure for an article or a writing assignment, then create a document outline and continue editing in your favourite writing tool

Create storyboards

Use a frictionless planning canvas to capture and organise your thoughts, and then put them into a powerful storyboard to turn a hierarchy of ideas into a sequence of slides.

Post to social media

MindMup Atlas automatically adds images and contextual information to ensure that your maps show up nicely on Twitter, Facebook, Google+, LinkedIn and Pinterest.

Plan and manage projects

Add measurements to map nodes to automatically calculate cost, completion and other important factors. Manage project progress easily with icons and priorities.

Collaborate easily

Maps saved to MindMup Cloud support concurrent editing for teams and classrooms, enabling you to instantly see updates made to your map by other users.

Attach documents

Add longer text, videos and spreadsheets to your maps. MindMup for Google Drive also allows you to link to other project documents on Google Drive easily.

Add images

Quickly add images and icons to your maps to provide context and illustrations.

Administer easily

Administrators can easily control sharing settings for the entire organisation. MindMup also integrates with Office365 and Google authentication for easy account management.

MindMup Cloud

Free users can create public maps up to 100 KB and save them up to six months. No account or registration needed.

Gold users can create private maps, share and edit concurrently.
Create a new map Open an existing map

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Free online mind mapping. The most productive online mind map canvas on the Web. Supports Freemind mindmap import/export. Easy mindmapping software.

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https://www.youtube.com/watch?v=1ZYbU82GVz4

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Flying: Relaxing Sleep Music for Meditation, Stress Relief & Relaxation by Peder B. Helland

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https://www.headspace.com/

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Unlock hundreds of mood-boosting meditations, relaxing sleep exercises, focus music, and more with our biggest offer of the year.

It's the healthiest, happiest deal you'll find this Black Friday, and it won't last long.

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Meditation and Sleep Made Simple - Headspace

# data[].attributes.attachment_link.description
Live a healthier, happier, more well-rested life in just a few minutes a day with the Headspace app.

# data[].attributes.attachment_link.title
Example sensory circuit info and ideas for home

# data[].attributes.body
https://www.autism.org.uk/advice-and-guidance/topics/sensory-differences/sensory-differences/all-audiences

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Sensory differences - a guide for all audiences

# data[].attributes.attachment_link.description
A general guide to some of the sensory differences autistic people may experience, and strategies to help with this.

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Resources on this platform have been gathered from various sources. All links/resources have been collated for the sole purpose of supporting students and their families.

We would like to thank the creators for their generosity in sharing these for wider distribution and use. Where able to do so, we will credit the original creator.

Lastly, we thank and credit Fulston Manor and Notre Dame Catholic College who were the inspiration for the creation of this page.

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https://www.bbc.co.uk/bitesize/examspecs/zcbchv4

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GCSE English Language - AQA - BBC Bitesize

# data[].attributes.attachment_link.description
Easy-to-understand homework and revision materials for your GCSE English Language AQA '9-1' studies and exams.

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https://www.bbc.co.uk/bitesize/examspecs/z9p3mnb

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Easy-to-understand homework and revision materials for your GCSE Maths Edexcel ‘9-1’ studies and exams

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https://www.papyrus-uk.org/

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Skip to content

Watch the full video

Thinking of suicide?

Are you, or is a young person you know, not coping with life? For confidential suicide prevention advice contact HOPELINE247.

My whole way of thinking has changed. I feel positive about my future and the people around me. I'm now looking forward to the future and helping others just like me!

Thank you so much for the incredible support PAPYRUS and HOPELINE247 has given me. You helped me in that moment and it kept me alive.

I intend to continue to fundraise for and promote PAPYRUS. I am so proud and humbled to be involved with a wonderful charity, and to have received the support that I have.

Having been personally bereaved by suicide I understand the importance and need for our charity. I am surrounded by others who are as passionate as I am about saving lives.

* All feedback is provided by people who contact PAPYRUS. All feedback has full consent of the user and the user remains fully anonymous. Some feedback may have been adapted to keep the users anonymity.

Our latest news

Stay up to date with PAPYRUS; our news section is regularly updated with helpful advice and guidance, as well as information about our upcoming events and campaigns. If you have any questions or queries please get in touch.

Our upcoming events

Please see below some of our upcoming and exciting events including fundraisers and charity events we will be attending. For more information please get in touch.

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Papyrus UK Suicide Prevention | Prevention of Young Suicide

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PAPYRUS UK is a charity for the prevention of young suicide (under 35) in the UK | Call PAPYRUS HOPELINE247 on 0800 068 4141 Now

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https://www.winstonswish.org/

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Winston's Wish is the UK's childhood bereavement charity. We support children and their families after the death of someone important.

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https://mermaidsuk.org.uk/

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https://giveusashout.org/

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24/7

You can text us any time, day or night.

Confidential

Your messages with us are confidential and anonymous.

Free

It is free to text Shout from all major mobile networks in the UK.

Get involved

Donations doubled in the Big Give Christmas Challenge

Simply support Shout's Big Give campaign by midday on 5 December, and your donation will be doubled!

Can you help us hit our match funding target of £50,000 and support a further 5,000 people this winter?

Find out more

Get help

Ways to cope with upsetting events in the news

If you're feeling overwhelmed, anxious or sad about what's going on in the news, know that you're definitely not alone. Here are some actions we can take to help us cope better through times like this.

Find out more

I think Shout saved my life tonight... no one has ever made me feel so safe, listened to and understood

Shout texter

GET HELP

Online resources and support

However you're feeling right now, you don't have to face it alone. We're here to support you with your mental health.

Take a look at our resources, information and support, find further help or reach out to one of our volunteers.

Resources for you

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Shout - UK's 24/7 Crisis Text Service for Mental Health Support

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Shout 85258 is the UK's first 24/7 text service for anyone in crisis. Get free, confidential mental health support anytime, anywhere. Text 'SHOUT' to 85258.

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https://www.youngminds.org.uk/parent/parents-a-z-mental-health-guide/gender-identity/

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Gender Identity & Mental Health | Guide For Parents

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If your child is transgender or struggling with their gender identity, read our information and advice on supporting them and on where you can get help.

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https://www.kooth.com/

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Kooth is your online mental wellbeing community. Access free, safe and anonymous

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https://www.mind.org.uk/

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We’re Mind, the mental health charity | Mind

# data[].attributes.attachment_link.description
We're Mind, the mental health charity. We're here to make sure no one has to face a mental health problem alone.

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https://www.gires.org.uk/

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GIRES is a UK wide organisation whose purpose is to improve the lives of trans and gender diverse people of all ages, including those who are non-binary and non-gender.
GIRES is a volunteer operated membership charity that, in collaboration with the other groups in its field, hears, helps, empowers and gives a voice to trans and gender diverse individuals, including those who are non-binary and non-gender, as well as their families.

We use evidence from individuals' lived experiences, combined with scientific research into gender identity development, to educate all those who are able to improve trans and gender diverse individuals' wellbeing. We contribute to policy development regarding equality and human rights for individuals, especially in healthcare.

We also deliver training, e-learning and information to public and private sector organisations, including supporting trans and gender diverse employees or students.

Please download our leaflet, Information and support for trans, non-binary and non-gender people (PDF, 525KB), for a starting point of discovery.

News

Gender Inclusion Network

5th October 2021
This release is distributed by Trans media Watch on behalf of the Gender Inclusion Network:
The Gender Inclusion Network (GIN), a major new global movement, dedicated to countering anti-trans propaganda at home and abroad, and spear-headed by academics in UK universities, was launched this week by Professor Sally Hines, Chair of Sociology at the University of Sheffield and Dr. Natacha Kennedy, Lecturer in Education at Goldsmiths, University of London. Read more

Joint Letter from USPATH and WPATH

12th October 2021

The United States Professional Association for Transgender Health (USPATH) and the World Professional Association for Transgender Health (WPATH) stand behind the appropriate care of transgender and gender diverse youth, which includes, when indicated, the use of "puberty blockers" such as gonadotropin releasing hormone analogs and other medications to delay puberty, and, when indicated, the use of gender- affirming hormones such as estrogen or testosterone. Guidelines for the assessment of transgender and gender diverse youth, as well as for the use of pubertal delay and gender affirming hormone medications have been published by reputable professional bodies, including the Endocrine Society, the World Professional Association for Transgender Health, and the American Psychiatric Association.

USPATH and WPATH support scientific discussions on the use of pubertal delay and hormone therapy for transgender and gender diverse youth. We believe that such discussions should occur among experts and stakeholders in this area, based on scientific evidence, and in fora such as peer-reviewed journals or scientific conferences, and among colleagues and experts in the assessment and care of transgender and gender diverse youth. USPATH and WPATH oppose the use of the lay press, either impartial or of any political slant or viewpoint, as a forum for the scientific debate of these issues, or the politicization of these issues in any way. Furthermore, individual decisions about gender- affirming interventions and treatments for transgender and gender diverse youth should be made only among the patient, their parent(s) or guardian(s), their medical and mental health provider(s), and any other identified stakeholders on a case-by-case basis, and opposes any attempts to dictate or restrict, by statute, judiciary, or otherwise, access to such treatment when recommended according to accepted standards and guidelines.

The Court of Appeal overturns High Court Judgment

17th September 2021

The Court of Appeal has today told the High Court that it got Bell-v-Tavistock-Judgment made in December 2020, wrong. The decision today has reinstated the test of Gillick and re-emphasised that it is for the clinician together with the patient and the family to make decisions on a case-by-case basis. It was not for the court to make generalisations about consent at different ages, nor should the court be routinely part of the consent process for puberty blockers. The Court of Appeal full and summary judgements: Bell-v-Tavistock-judgment-170921 Court of Appeal Judgment and Bell-v-Tavistock-judgment-170921 Court of Appeal Summary

Terry Reed OBE, JP, BA (Hons), MCSP, SRP, Grad. Dip. Phys.

On 20 th June, 2021, Terry Reed finally lost her long battle with Cancer and we, GIRES, and the wider transgender community, lost one of their fiercest, and most able advocates.

Terry entered the field of gender advocacy in 1997, when she and her husband Bernard, helped their gender diverse daughter win a landmark sex discrimination case. They then established GIRES and have been active ever since. In particular, Terry has been a member of WPATH and has been instrumental in several positive changes to transgender health care best practise. Her grit and determination meant she never gave up on the causes close to her heart, or on life. She was still contributing actively, to the work of GIRES, to the very end.

Everyone who's life she touched felt enriched by knowing her. She will leave a vacuum in our lives that can never be filled. Our thoughts turn to Bernard, her loving husband and to her surviving family, in this time of their great loss, but Terry will live for ever in our memories, where she will be held with love, respect and gratitude.

Cat Burton

GIRES Chair

Celebrating Infinitely Diverse Gender Expressions

A few of GIRES' friends colleagues and supporters.

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Gender Identity Research & Education Society

# data[].attributes.attachment_link.description
GIRES is a UK wide organisation whose purpose is to improve the lives of trans and gender diverse people of all ages, including those who are non-binary and non-gender. GIRES is a volunteer operated membership charity that, in collaboration with the other groups in its field, hears, helps, empowers and gives a voice to trans and gender diverse individuals, including those who are non-binary and non-gender, as well as their families.

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https://www.stonewall.org.uk/

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We'd love to show you how your support is helping LGBTQ+ people everywhere to thrive. We need your consent to keep you up to date with our campaigns and events, and what you can do to help make life better for LGBTQ+ people.

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At Stonewall, we stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be ourselves and can live our lives to the full.

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Parenting and wellbeing support for parents of school-aged children brought to you by Dr Lucy Russell from Everlief Child Psychology.

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https://space2beme.org.uk/

# data[].attributes.attachment_link.readable_text
Making a difference to the lives of disabled children and their families

We work across west Kent (mainly Maidstone, Tonbridge & Malling and Tunbridge Wells) with disabled children and young people with additional needs aged from birth to 25 and their families.

We work in partnership with our member families to design all our activities and services so that they:

Support disabled children - we run a range of clubs for different age groups from age 6 through to age 25. FIND OUT MORE.

Support parents - we help parents feel supported through our family support work, training, support groups and workshops. FIND OUT MORE.

Support the whole family - we help our families enjoy quality time together as well as having the opportunity to meet other families who are facing similar challenges. FIND OUT MORE.

That's the work that we do everyday through our activities & events, family support, and clubs.

WE CARE. WE LISTEN. WE EMPATHISE. WE RESPOND. WE EMPOWER.

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We work across west Kent (mainly Maidstone, Tonbridge & Malling and Tunbridge Wells) with disabled children and young people with additional needs aged from birth to 25 and their families. We work in partnership with our member families to design all our activities and services so that they: Support disabled children - we run a range of clubs for different age groups from age 6 through to age 25.

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bemix

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bemix (formerly Skillnet Group) is a Social Enterprise supporting people with learning difficulties and/or autism to achieve equality. Working together to improve inclusion and opportunities.

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Home - MyMaths

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Impact study

To what extent does using MyMaths save teachers time?

An impact study was undertaken to understand 'To what extent does using MyMaths save teachers time?' It included interviews with 22 teachers across Primary and Secondary schools in England. The time they reported saving varied from 15 minutes to 5 hours a week, with the average saving being around 2 hours a week.

An impact study is research that investigates a particular change or outcome that a product or service has on the group of people it is intended to help or benefit.
Learn more about the impact study

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MyMaths is an interactive online teaching and homework subscription website for schools that builds pupil engagement and consolidates maths knowledge. It is used in over 70 countries by approximately four million students each year!

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GCSE Science - BBC Bitesize

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Science is the systematic study of the physical and natural world through observation and experimentation.

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GCSE Maths Revision | Past Papers | Worksheets | Online Tests (mmerevise.co.uk)

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MME is the leading provider of exceptional GCSE Maths revision materials for the 9-1 GCSE Maths course for AQA, Edexcel and OCR.

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Here are the name of some apps that can be used on your phone and/or tablet to support your mental health.

Virtual Hope Box
Calm Harm
MindShift
SAM
Breathe with me

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The BeYou team are here to support you. We offer a safe, welcoming and inclusive space where LGBTQ+ young people can meet, socialise and find the support they need.

Everyone is welcome whether you're lesbian, gay, bisexual, trans, queer or questioning your sexual or gender identity, or you know someone who may need support or advice.

We look forward to meeting you!

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The BeYou Team are here to support you, offering a safe, welcoming and non-judgemental space where young LGBTQ+ people can meet to socialise, have fun and help each other.

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Tassomai is the online learning program helping students achieve outstanding exam results in GCSE science, maths & English. Home & schools packages are available.

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I am an English teacher making videos on GCSE and A' Level English Language and Literature. Check out mrbruff.com/proof for evidence that my videos can help you with your exams. Note: I am not affiliated with or endorsed by any exam boards.

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https://www.youtube.com/@MrSallesTeachesEnglish

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So glad you found me! Do you want to get a brilliant understanding of Language or literature? Macbeth, poetry, Jekyll and Hyde, the AQA exam, how to write descriptions, stories, articles, or persuasive writing? Do you want to dramatically improve your grade? Welcome to Top Grades Made Easy. These v…

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This guide provides you with information about this year’s arrangements for qualifications regulated by Ofqual. It also explains what support is in place when taking exams and assessments.

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https://collins.co.uk/pages/secondary-science-aqa-gcse-science-9-1-revised-glossaries

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Secondary | Secondary Science | AQA GCSE Science 9-1 | Revised Glossar

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Revised Glossaries Student book answers AQA GCSE Science: Revised Glossaries Revised Glossary for AQA GCSE 9-1 Biology for Combined Science Triology Student Book Revised Glossary for AQA GCSE 9-1 Biology Student Book Revised Glossary for AQA GCSE 9-1 Chemistry for Combined Science Triology Student Book Revised Glossary

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https://kentpactnew2022.co.uk/

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We are a forum for parents and carers of children and young people who have special educational needs and disabilities (SEND) within Kent local authority.
Kent PACT is a way to empower you as parents and carers and enable you to have your say.
The combined voices of Kent PACT are fed into how services are designed and delivered in Kent.

We are part of a National Network of Parent Carer Forums and are supported by parent led charities that you may know in your local area.

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We are a forum for parents and carers of children and young people who have special educational needs and disabilities (SEND) within Kent local authority. Kent PACT is a way to empower you as parents and carers and enable you to have your say.

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Information for candidates documents - JCQ Joint Council for Qualifications

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This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

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Privacy Notice. Information for our candidates of General and Vocational qualifications

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Privacy notice

The personal information you give us is important. Getting to learn about you means that we can give you products and services that best meet your needs.

Our privacy notice explains what information we collect, what we do with it, how we collect it and keep it secure.

Last updated: March 2025

Who we are

The legal entities that make up AQA (eg "AQA", "we", "us" or "our"), responsible for your personal information are:

AQA Education (registered office: Devas Street, Manchester, M15 6EX).

AQA Commercial Services Ltd (registered office: Devas Street, Manchester, M15 6EX).

AQA Assessment Services Ltd (registered office: Devas Street, Manchester, M15 6EX).

AlphaPlus Consultancy Ltd (registered office: Devas Street, Manchester, M15 6EX).

Doublestruck Ltd (registered office: Devas Street, Manchester, M15 6EX).

Oxford International AQA Examinations (registered address: Oxford University Press, Great Clarendon Street, Oxford, England, OX2 6DP).

Training Qualifications UK Ltd (registered office: Crossgate House, Cross Street, Sale, M33 7FT).

The data we collect

The type and level of personal information we collect varies, for example:

Identity - names, date of birth, gender, candidate number, passport, birth certificate, driving license.

Contact - e-mail address, address, telephone number, marital status, next of kin, dependants, emergency contact details.

Assessment - examination history, subject, grade, type of qualification and centre.

On-screen assessment - biometric data such as audio, video of facial features, facial recognition by human or AI, identity documents, voice, images of home/working space, examination history, subject, grade, type of qualification and centre.

Pupil - Unique Candidate Identifier (UCI), centre number, admission number, year group, registration group, teacher name, class, supervisor name, ethnicity, eligibility for free school meals, FSM6, pupil premium indicator, SEN status, LEA care status.

Financial - bank account details.

Transaction - details of software products and services you've got from us. Purchase order details, and payments made to/from us.

Biometric data - such as your fingerprint if you visit and require access to our sites, and CCTV of your person if you attend one of our sites.

Technical - internet protocol (IP) address, login data, operating system and platform.

Marketing - preferences when you receive communications from us and our third parties. The technologies used, and any related correspondence.

Usage - use of our website, performance and other communication data.

Survey - comments and opinions provided in response to a survey.

Recruitment - education, qualifications, occupation, work history, referees, training and skills development, nationality, experience, right to work in the UK, criminal checks (if your role requires it) ad equal opportunity monitoring.

Employment - the terms and conditions of your employment, salary or fee payments, benefits, work patterns, National Insurance number, attendance, holidays, sickness, disciplinary or grievance issues, medical or health conditions, disabilities (for which AQA needs to make reasonable adjustments); and information about your vehicle, driving licence, MOT and insurance documents if you drive on company business.

Performance - reviews and rating, development plans and related correspondence; and timesheet information.

Activity - When you email AQA we assess email threat, system and user data to identify any threats / phishing incoming to AQA's systems via email. The websites our employees visit while using an AQA computer or network. The activity logs held within our systems and databases.

Communications - emails you send or receive via our email system.

Disclosure and Barring Service (DBS) - a DBS check reduces the risk of fraud or other unlawful acts.

Digital data - such as audio recording of calls and webchat data to our contact centre and telephony system. Video/Audio recordings of web-conference meetings and webinars. See also online assessment data listed, as it applies. CCTV imagery both inside and outside of our buildings, including images of vehicles. Analytics/Cookie data from our AQA website depending on the level of interaction with our cookie banner and preference centre. Interaction on social media with AQA or about AQA's products and services.

Behaviour - how you may interact with certain sections of an event you attend where AQA are present, attend or host.

Safeguarding - information divulged to us by children, young adults and individuals at risk through use of our services, which we have a duty to investigate and act upon.

Online forms and electronic communications

All data that you provide in any of our online forms or through other electronic communications is done so at your own risk. This includes any sensitive, special category or potentially criminal data. Unless specifically requested or required, you should avoid providing these types of data to AQA.

Aggregated data

Aggregated data is data that is collected and combined from multiple individuals from a population, which is then used to create a statistical report that makes inferences about the population. Aggregated data is usually presented as an average, percentage, summary or proportion of some factor of interest.

AQA collects, uses and shares aggregated data such as statistical or demographic data for any purpose. For example, we may aggregate your website usage data to calculate the percentage of users accessing a specific feature. Or, we may aggregate student ethnic data to calculate how one ethnicity is performing against another to provide summarised statistical data to try to address potential bias in our products and services.

Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if AQA combines or connects aggregated data with your personal data so that it can directly or indirectly identify you, it will treat the combined data as personal data which will be used in accordance with this privacy notice.

Special category data

As an employer and provider of assessment products and services, AQA has to collect and process special category data of employees, associates, contractors, trustees, and importantly students. We treat this data with the extra protections required as set out in the UK General Data Protection Regulation (GDPR) and Data Protection Act (DPA) 2018 and take these requirements very seriously. We have in place, as required by legislation, an appropriate policy document for the types of special category data processing conducted by AQA, the lawful basis, purposes, and the conditions to be able to process such data. The main purposes AQA process special category data are for: equality, diversity and inclusion; employment law; and the safeguarding of children and adults at risk. If you would like to know more and review this policy, please get in touch with the Data Protection Office. You can find contact details in our contact us section.

Collecting your data

We may collect personal data from you if you:

register at an approved centre

take part in our examinations, training, surveys or related events

use our website, app, products or services

interact with us through social media, email, post, text or phone, or use one of our cookies

are a job applicant, employee, ex-employee, associate, trustee, committee/advisory group member, contractor or temporary employee.

CCTV

We may capture information by telephone or CCTV when you call or visit AQA.

There are 65 cameras at the Manchester Devas Street site, 7 cameras at Manchester Synergy House, 63 cameras at the Guildford site, 40 cameras at Milton Keynes Optima Wymbush, 5 cameras at Milton Keynes Kiln Farm Potters Lane, 9 cameras at Milton Keynes Brunleys, and 5 cameras at the London site.

You can find them in our reception areas, loading bays, entrances, blind spots and key points. The cameras are in operation 24 hours a day, 7 days a week, 365 days a year. There are signs which tell you that CCTV cameras are in operation and who to contact for further information.

Our cameras don't capture images which aren't relevant to the purposes of the monitoring. Surveillance systems aren't used to record sound. CCTV Recordings are kept for 3 months then overwritten.

There aren't any cameras in areas where there's an expectation of privacy (e.g. toilets or changing rooms).

Covert surveillance (where you're unaware that the monitoring or surveillance is taking place), will only happen:

in exceptional circumstances

if we have grounds to believe that criminal activity or malpractice is taking place

if after suitable consideration, there's no less intrusive way to tackle the issue.

Any covert monitoring or surveillance we have to do will take place for a reasonable period of time. It'll relate only to the suspected criminal activity or serious malpractice.

Cookies and similar technologies, analytics and targeted advertising

We use online tools to collect information from you. For example:

Google Analytics improves our marketing campaigns, strategies and website content (we use Google Analytics 4)

Third party tools help to keep our website updated and relevant to you

Cookies and other similar technologies (such as tracking pixels) help us give you a personalised service.

We'll get in touch if you haven't completed and/or abandoned data entered on our websites and/or other online forms.

Our cookie banner and preference centre allow you to opt-in or out of the various types of cookies and similar technologies we serve in terms of Strictly necessary, Performance, Functional and Targeting. Please check out our Cookie notice for a dynamic listing of the cookies and similar technologies we serve and other information. Non-essential cookies are not loaded on our website unless you click 'Accept all'. Clicking 'Reject all' or not interacting with the banner will ensure only strictly necessary cookies are loaded in order to view our website.

You can also opt-out of the Google Display Advertising Features using Ad Settings, the Google Analytics opt-out browser add on, or WebChoices.

Doing so, however, may restrict the functionality of the AQA website and a large proportion of other websites around the world as cookies are a common feature of most modern websites.

What we do with your data

Your personal information supports a range of different purposes and activities. The types of data we use, the legal base(s) we rely on when processing them and our legitimate interests are:
For job applicants, employees, ex-employees, associates, contractors and temporary employees only:
We may process your personal data using more than one lawful basis, this depends on the activity.

We'll use your personal data for the reason we collected it. Unless we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your information for an unrelated purpose, we'll let you know and explain the legal basis for this.

We may process personal data without your consent, in compliance with the above rules. Where it's required or permitted by law.

We'll keep your personal data:

for as long as necessary

for the purpose(s) its provided for

and to meet our accounting, reporting, legal obligations and public interest responsibilities.

Disclosure and Barring Service (DBS) checks may be carried out on job applicants or employees hired for specific roles, with their consent. This is to guard against the risk of fraud or other unlawful acts being inflicted upon AQA customers, partners or employees. We encourage you to discuss any concerns you have regarding DBS checks with AQA directly.

How long we keep your data

We keep personal data for as long as necessary or mandated for the purposes it was intended for at the point of collection. Our retention periods have been developed from our records of processing activities (RoPA) documentation and are regularly reviewed, updated and audited within AQA.

In the table below, you'll find examples of the data we collect, how long we keep it and why. We cannot provide a full list of all our data and the retention periods here, but we have provided some examples that are relevant to our employees, website users, and customers, etc. Please note that these retention periods are minimum periods, not maximum.

If you'd like to know more about our retention periods or require further information, please contact us.

How we store and protect it

We keep personal data confidential within a secure infrastructure protected by many firewalls and other technical and organisational measures. We are committed to keeping the security of our systems up to date.

Access to your personal data is only given to those who have a business need to know it. They can only access it on our instructions and they'll stay subject to a duty of confidentiality.

Any third party we work with must have security measures in place to process your personal data. AQA ensure their third parties protect your data under the law.

We have procedures in place to deal with any suspected personal data breach. We'd let you and the UK Information Commissioner know of a breach where we're required to do so.

We keep CCTV data on secure hard drives located within our offices. Sometimes we have to give data to law enforcement agencies, or data subjects under data protection law.

We follow a range of different governance processes. For example, we use the ISO27001 information security standard. We are currently ISO27001 certified.

We may share your personal information with the following, where we are the controller or joint controller of the information with other bodies and where we have a lawful basis to do so:

The AQA group of companies (AQA Education, AQA Commercial Services, AQA Assessment Services, AlphaPlus Consultancy, Doublestruck, Oxford International AQA Examinations, and Training Qualifications UK).

Government agencies, their partners and other third parties such as Ofqual, DfE, HMRC, Companies House, The Charity Commission, UCAS, Student Loan Company, Magistrates Courts, Centres/Schools/Academies, Employment Tribunals and Local Authorities.

Affiliates, associates, business partners, suppliers (including their sub-contractors) or other third parties that we use to support the operation of our business. For example, to: carry out criminal or credit checks; support the logistics involved in the secure keying, scanning, storage and transportation of exam papers; provide IT systems and software, internet access, website or hosting solutions; organise events or provide marketing and advertising services; provide training and development services; deliver employee benefits, run payroll, perform occupational health checks and referrals, and provide employee assistance. Oxford University Press (OUP) for delivery of international products and services, other exam bodies and the Joint Council for Qualifications (JCQ) where joint working is required to process results.

Our professional advisers including auditors, lawyers, bankers and insurers who provide professional advice, accounting, banking, legal, insurance, and pension services or to meet our audit responsibilities.

Employers of associates, for example, the payment of teacher release vouchers.

If you've given consent for us to share your data with a third party event, we may pass your data onto that third party.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. AQA does not allow its third-party service providers to use your personal data for their own purposes and only permits them to process your personal data for specified purposes and in accordance with our instructions.

AQA may add to your personal data any information it obtains from third parties that are allowed to share your data with AQA. This may include data from its examination centres, schools and colleges, the Department for Education, search data providers or public sources. In each case, AQA will do only what is allowed by relevant laws.

AQA may share non-personally identifiable information about the use of its websites or products publicly or with third parties; however, this will not include data that can be used to identify you.

CCTV

Authorised personnel watch our CCTV during working hours only. It's accessible remotely at other times if required.

We can check live feeds from CCTV cameras, if for example we need to protect health and safety.

Live feeds from cameras and recorded images are only viewed by approved members of staff.

We can share images from our CCTV system. If for example someone's car has been broken into on our premises. We're not responsible for the use these occupants or individuals make of those images.

Law enforcement agencies can view or remove CCTV footage in the detection or prosecution of crime.

Data sharing

Data sharing with UCAS

UCAS will be provided with a copy of your candidate record for the relevant year, irrespective of whether you have made any applications to higher education institutions. This is so that there is no delay in processing your application should you decide to make a late application through the clearing system.

UCAS holds this information under strict instruction from AQA, and the other awarding bodies, and is strictly prohibited from using the information (even consulting it) except as instructed.

UCAS is instructed to search the records to find candidates who have applied to UCAS, and to access the records of applicants. UCAS can use this information to process your application (please see the privacy notice that UCAS provides to you for more details about the information, how UCAS uses it, and how long it keeps it). If you do not apply to UCAS, however, it is instructed not to access your information.

Once clearing has finished, UCAS is instructed to permanently delete all of the records provided by AQA and the other awarding bodies. UCAS can only keep the information it extracted from these records if you applied to UCAS, and will let AQA know whether or not it accessed your records. AQA relies on legitimate interest in facilitating the UCAS clearing process to make sure students have a seamless integration into the admissions services.

Data sharing with the Joint Council for Qualifications (JCQ)

JCQ exam boards collectively share and process candidate-level data for the following purposes:

To build the annual GCSE National Candidates Results Archive (NCRA), for use in research on standard-setting and to calculate prior attainment measures and prediction matrices used in GCE standard-setting.

To create the annual candidate-level Key Stage 2 Prior Attainment data set, to match learners to collated GCSE results and to produce prediction matrices used in GCSE standard setting.

To calculate 'screening' statistics after the completion of an examination series and to check that standards are aligned statistically between exam boards.

Entries and grade data for:

awarding endorsement grades in Ofqual-accredited GCSE English Language Spoken Language and A-level sciences

identification of students entered for the same subject with multiple exam boards in the same examination series

preparation of JCQ results statistics for publication

research into standards in general, vocational and technical qualifications

inter-board statistics and specification data

preparation of examination timetables and key dates for publication

preparation and use of national prediction matrices for standard setting

preparation of JCQ advanced entries analysis

summer results for GCSE Maths and English to feed into the November crosstabs.

Third parties

We respect your data and expect all third parties to do the same.

We don't allow our third-party service providers to use your personal data for their own purposes. They can process your personal data for specific purposes and under our instructions.

We can save any information we get about you from third parties, such as:

examination centres

schools and colleges

other exam bodies

the Department for Education (DfE)

search data providers

public sources.

In each case we'll do only what's allowed by relevant laws.

We can share information about our websites or products publicly or with third parties. This will not include data that can identify you.

Information disclosed in connection with business transactions

Information that we collect from users, including personal data, is a business asset.

If we get a third party as a result of a transaction such as a merger or acquisition or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy,

some or all of our assets, including your personal data, will be disclosed or transferred to the third party in connection with the transition.

We'll always make you aware of such business transactions and give you the option to opt-out.

International transfers

On the 28 June 2021, the UK was granted 'adequacy' by the European Commission in GDPR terms.

International transfers to the UK and AQA from the European Economic Area (EEA) and other adequate countries can continue to take place with no additional safeguards. This is alongside existing measures we have in place for international transfers outside of the EEA.

Data transfers from AQA to countries within the EEA

We can still send personal data to the EU/EEA, Gibraltar and other countries deemed adequate by the EU. They have adequate protection by the UK Government under the new arrangements. We'll always do so securely in line with the GDPR principles.

Data transfers to AQA from countries within the EEA

Because the UK is now an 'adequate country' in data protection terms, the EEA do not require additional safeguards for transferring data to the UK.

Data transfers from AQA to countries outside the EEA (incl. USA and the rest of the world)

Our applications, services and products use service providers outside of the EEA. We may have to transfer some of your data to these providers so you can use our websites, services, and products. Also, low-level student personal data may be accessed from outside of the EEA for international associates (examiners) to mark AQA assessments or qualifications.

Appropriate measures and controls are in place to protect the transfer of your data.

Transfer of data is made in accordance with the requirements of the UK GDPR and DPA 2018 and are based on the use of the European Commission's Standard Contractual Clauses (SCC) for transfers of personal data outside the EEA. AQA also utilise the Information Commissioners Office's (ICO) International Data Transfer Agreement (IDTA) addendum for transfers to none adequate third countries outside of the UK and EEA. For transfers to the USA, we are able to send data to some companies without additional safeguards, as long as they are certified to the new UK-US Data Privacy Framework data bridge, which came into force in October 2023.

These are examples of the types of data we transfer to third countries outside of the UK and EEA using additional safeguards:

Identity, Contact, Assessment, On-screen assessment, Pupil - this may be sent to our partners who process our physical or digital exam scripts. They are based in the Philippines, Indonesia, Mauritius, and India. We may also provide this type of data internationally in order for you to use our products and services from outside the UK. You may provide this data to us so that we can enrich it with assessment data and return to you as a reverse transfer - this is low-level personal data.

Recruitment, Employment, Performance, Financial, Transaction - this may be accessed by our supplier partners who support our software products. They are based in the US and India.

Technical, Marketing, Usage, Survey, Activity, Communications, Digital, Behaviour, Safeguarding, Biometric - this may be accessed by our supplier partners who support our software products. They are based in the US, India, and Norway.

By using our websites, services and products or by interacting with us in the ways described in this privacy notice, you agree to and are informed of the transfer of your data outside the EEA in the circumstances set out in this privacy notice. If you don't want your data to be transferred outside the EEA, you should not use our websites or products.

If you'd like to discuss the additional safeguards outlined above, access documents, review our processes, or receive further information on our international data transfers, please contact us.

Automated decision making

In certain situations AQA may have to make semi-automated decisions on the grading of exams/exam units, mainly when exams cannot take place or if a candidate is absent and unable to take an exam or set of exams.

Provided that students were entered for the units at the time, results will be generated based on results in the exams which students actually sat. This will be done by using statistical analysis processing for estimating missing marks, which is in line with JCQ guidance. The calculation takes into account any differences in assessment performance that exist across different units. This is called mark estimation or back calculated mark.

This process has been documented in the legitimate interests of AQA, and in the interests of the student and centre, to remove the possibility of the candidate receiving a grade of zero, and in some cases having to repeat a whole year of schooling. In other circumstances candidates will have the option to resit exams which are mark estimations or back calculated, if they're not happy with the grade applied.

Also, as per data protection legislation, candidates who may be affected by this process have the right to obtain human review into the grade applied, express their opinion or point of view, and to contest the decision. Visit the contact us page to find out more, or go to the contact us section at the bottom of this page.

Artificial Intelligence (AI)

Within certain products, services, suppliers, systems, and software AQA may utilise Artificial Intelligence (AI). We have developed a robust ethical framework to review any AI we implement at AQA to ensure there are no negative outcomes, bias, or discrimination, as a charitable organisation serving teachers and students across the world.

Each use case is established based upon its value to our customers, stakeholders, and organisation as a whole. Within our internal governance processes, we review the equality, impact, and risk of each AI use case to ensure there is accountability for transparency, documentation, training data, human oversight (human in the loop), explainability, audit logs, accuracy, cyber security robustness, and more intense AI Data Protection Impact Assessment (DPIA) processes.

Below are some of the AI use cases that AQA currently deploy within our organisation.

If you wish to find out more about AQA's use of AI please visit the contact us page to find out more, or go to the contact us section at the bottom of this page.

Your rights

You have several rights under the data privacy legislation. To learn more, see the table below.

Making a complaint

We take the handling of your personal data very seriously. But, if you feel your data is being handled in a way that breaches data protection legislation, you can make a complaint.

Please contact our Data Protection Office at GDPRenquiries@aqa.org.uk.

We may charge a reasonable fee if your request is unfounded, repetitive or excessive. We can refuse to follow your request in these circumstances.

We'll always try to respond to any legitimate request within one month. It may take us longer if your request is complex or you've made many requests. In this case, we'll let you know and keep you updated.

As a security measure, we may ask you to confirm your identity. This ensures that:

personal data isn't disclosed to any person who doesn't have a right to receive it

your right to access your data or to exercise any of your other rights.

We may also contact you to ask you for further information in relation to your request to speed up our response.

You also have the right to complain to the UK Information Commissioner.

AQA Education's Information Commissioner's Office registration number is Z6944888.

If you don't want to receive information from us, you can 'opt-out' at any time. Use the "Unsubscribe" link at the footer of our emails or by contacting us at GDPRenquiries@aqa.org.uk.

We'll process all opt-out requests as soon as possible. But please note it may take a few days for any opt-out request to be processed.

Our website may include links to and from third party websites. These websites will have their own privacy policies. We don't accept any responsibility or liability for them. Please check these policies before you submit any personal data.

The legal basis for processing your personal data

The law requires us to inform you of the legal basis for collecting and processing your personal data, where we are the Data Controller, or Joint Data Controller. These include:

Performance of contract - ie when we have a contract to either provide a product or service to you, or to receive something from you. We're also acting under the 'performance of contract' if we collect or process your data for the purposes of entering into a contract with us.

Legitimate interests - ie processing personal data, which doesn't relate to the performance of a contract agreed with you. We'll check the fairness of this; and will only undertake the processing if it's reasonable to do so and will not cause undue risk to you.

Legal obligation - we're legally bound to process certain data about you. In some cases, we're obliged to share personal data with third parties, such as Ofqual, JCQ, DfE and HMRC.

Public interest - we're obliged to maintain a permanent record of your assessment data (eg examination history, subject, grade, and type of qualification) under the 'Conditions of Recognition' defined by Ofqual, underpinned by the Apprenticeships, Skills, Children and Learning Act (2009). This is both a legal obligation and necessary for the performance of a task carried out in the public interest. We may also share data with Ofqual, JCQ and the DfE under this lawful basis.

Consent - we don't rely on consent as a legal basis for processing your personal data. Other than in relation to sending marketing communications via email or text message.

Where we'd like to be able to contact you about our products and services, we'll seek your consent to keep and re-use your contact details for that purpose. You have the right to withdraw consent to marketing at any time by contacting us.

We have an established Data Protection Office that oversees AQA's activities to ensure that your personal data is handled ethically and in line with our legal obligations. If you have any questions about the way in which we collect, hold or process your data, or wish to exercise your rights, please contact us at GDPRenquiries@aqa.org.uk. Our Data Protection Officer is Graham Dwyer.

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AQA privacy and fair processing statement including cookie regulation

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This Notice contains important information about your personal rights to privacy. Please read it carefully to understand how we use your personal information.

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We're the Campaign Against Living Miserably (CALM) and we're uniting the UK against suicide.

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Autism Central - England’s Peer Education Programme | Autism Central

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Autism Central offers a wealth of resources for parents, carers and personal assistants of autistic people in England – from articles and learning materials to signposting you to services and support in your local area.