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This question probably doesn't have an answer... but why can't ESS help us with daily roles in our charters where we do not offer them? Instead we just lose clients all together and they go somewhere else that can service their daily roles. Would there be a possibility that we would be able to work together on doing dailies in those regions?

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Love the transparency into the financials of the company!

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Two yoga instructors on staff! Let's get stretched!

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Its difficult to give the directions because you can never assume the other person has the context/ background (or in this case the visual support) to understand what you are talking about. It would have been easier to listen, but to really understand and comprehend what the other person was saying could definitely get frustrating as well

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I like this exercise because it forces you to think about how your communication will be received. It also invites you to be strategic and prep in advance what you think makes the most sense to whoever you're speaking with.

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Activity allowed for blind thinking and describing the best you can how to accomplish a task. We must be clear and thorough to assist GEs to be on track themselves for hiring processes and steps.

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Be precise with your instructions. Listen to understand. Trust both your partner and instinct. Be more like Kenneth and Rayana's picture. lol

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Easy to give directions

It is good to be mindful and try to be thorough in descriptions b/c not everyone thinks the same or has the same perspective as I do.

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Find your passion! Plan for possible setbacks. (more money, more problems)

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It was helpful when the directions were clear and in bite-size steps. Christine was able to relate it to something I knew, which gave me a frame of reference.

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Concise, yet accurate, communication and instruction was key to this modern Picasso. The more colloquial references collectively understood helps to more easily communicate complex shapes/design. From my perspective, providing instructions was easier, because I cannot draw to save my life. Verbal communication is pinnacle to this type of exercise.

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It was easy to do this activity when the things I needed to do were familiar and straightforward. It got a little bit more difficult when more detail was needed. Here describing it and referring to prior knowledge/experience was helpful. Asking follow up questions was essential.

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The more [historical] context you know about your audience, the more you can speak to their needs and who they are as a person. Helps builds relationships, which is key in business.

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Knowing more about the people we work with helps build empathy. Shared experiences help us be more inclusive and understanding as we work through our challenges and celebrate our successes

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Shows you what you have in common and how typically you can find at least one thing to bond over

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Knowing someone builds trust by understanding common interests, different perspectives, and life experiences. Well-rounded and holistic approach to working with a person other than just a co-worker

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Knowing more about the people I work with will help in making connections and relatable discussions to connect the points to come across well. Engage with others with past and what they can bring to the table. Modern context.

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Knowing more about the people I work with is going to help me feel more comfortable when talking to them. Easier to connect with them or ask questions.

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Talk to colleague about communication with GE. communication intense.
When you communicated with troubled GE via email it made me feel that I was unable to assist this person. In the future, I would recommend you escalate the issue and ask for assistance.
Part A
Part B
Part C

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Relationships is key to understanding your colleagues.

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Now that we know 28,800 is the rate, we have to come up with what a GE will make every two weeks and put that on the long term contract.

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(Shapes) It took an initial understanding on my part of what I needed to articulate. Without me understanding what the shape was, I couldn't explain it accurately. Once I committed to my vision/understanding, then it became easier to share.
Reflects the importance of the Care Team having a full grasp and knowledge of intentions/goals, etc. in order to truly express to the team expectations to achieve the same goal.

(Getting to know each other) Shared background experiences makes people more relatable. Proves that you can have different starts but still end up on the same path. People who look different, different ages, locations, etc, can share experiences.

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Not so easy! It reminded me that everyone perceives things differently and that I need to make sure I am listening and asking the right questions when I work with others.

Knowing more about the people you work with builds relationships and trust which makes it easier to be open minded to new ideas and ways of doing things.

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If I could focus on just one opportunity for Enriched, it would be the integration of Enriched and PLI. Given the strengths of both sides of the organization, we can address many weaknesses and threats by using what the other has to offer.

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I would focus on the marketing aspects of opportunities.

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Enriched/PLI partnership

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Cross selling PLI/Enriched

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To focus on for the next year. Support to GEs to be the best they can be with PD and fellow GE connect.

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Using the tech and data that we now have access to will give us greater insight for key changes we need to make. Root cause analysis!

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Increasing the quality of the guest educators we provide; creating a path for growth and
incentivizing development

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The opportunity that I would focus on is GE development (Professional development, growth opportunities, virtual certification from PLI, etc)

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more active social media/ marketing

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utilizing marketing resources for both recruitment and selling to new school partners 

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utilizing marketing resources for both recruitment and selling to new school partners 

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This is a game changer!

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Gongrats to Tess and Gayle on their new roles

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Loved Kenneth and Gayle's presentations - comprehensive AND digest-able - a difficult combo to pull off :)

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Looking forward to Enriched/PLI partnership

Learned about the sales process to gain new clients and how we will onboard them.

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Great insight and organization to creating a uniformed approach to client outreach.

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I learned new information about sales and engaging potential client.

I am excited about going through a specific and normed onboarding checklist

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Learned a lot about PLI and Enriched merge and what's to come!

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I learned more about the sales aspects of the company. I am excited about the Client Onboarding Checklist!! Great job Gayle

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I learned so much about the sales process today. The information was incredibly valuable, especially since its something that is such a big part of our jobs but I have never had training on.

I am excited about more information and hearing from more teams tomorrow (especially the WillSub+ deep dive)

Shoutout to Tess, Eric, and Jacky for staying engaged on zoom!!! Y'all are rockstars

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I'm excited about the onboarding checklist. Professional, and valuable for us!

Kenneth's sessions was awesome. Enjoyed learning about the sales funnel and excited about the buyer persona

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Learned that the future is BRIGHT! The new Sales process is beautiful. What an exciting new chapter.

There is literally unlimited potential and possibilities. I am pumped for the Enriched division to grow and evolve.

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Thank you, Gayle, the onboarding checklist is going to be incredibly helpful!

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we have a passionate, talented team ready to roll!
&
the funnel and the flywheel concept working in tandem to consistently pull in new business

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Always exciting to see where are at, where we hope to be and a better insight into the company's direction...

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Takeaway: Follow the entire onboarding process before any GEs are sent to the school.

Excited: I am excited to see the changes such as the onboarding being implemented

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One thing learned - such thing as a flywheel! lots of insight into the sales process and gaining clients

One thing excited about - GROWTH! wow, so many opportunities to grow both as a company and individually

Shoutout - to all the presenters and the interactive exercises! and to the street corn.

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Congrats on moving into your sales role. Can't wait to have you helping us develop the business from the sales side!

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Seeing the team own current processes and develop new ones is so inspiring. I think we are an amazing collective of strengths. Those who presented today should feel very proud

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S/o to all of the presenters today! I appreciate you all for keeping us engaged
.

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LUNCH WAS AWESOME

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Loved learning more about everyone!

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For creating the onboarding checklist and presentations for school leaders!

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Congrats Gayle, Tess, and Kenneth! Moving on up.

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Learn:
-I learned about the growth of PLI and how Enriched is a branch and will grow as well, Woo!
- I learned a bit further on the sales side and appreciated the tell the story effect, I am on board!!

Excited about:
-The supportive nature of PLI with Enriched schools and building out further with PLI teachers and Enriched teacher options in schools.
-YAY, Gayle, the onboarding/orientation of the new school partners sounds effective.

Shout out:
-Steven for the fun team activities, very creative and kept us moving!
-Evan for welcoming us and green tea on tap!
-Shanna's music to play us through
-Snacks!

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Shout out to Shanna and Courtney from Kehoe France

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Shout out to Shanna and Courtney from Kehoe France

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We also really appreciate and came to rely on your phone operators, Shana and Courtney,  who were both calm and helpful in the face of an ever-changing school landscape.

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How will CSS team receive feedback sent as Zendesk ticket?

Can we please get access to the slides?

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When is the handbook being sent out?

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Monday Morning Movement Walk! Thanks Steven, Stephanie and Gayle for joining :)

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Monday Morning Movement Walk! Thanks Steven, Stephanie and Gayle for joining :)

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awesome presentation, really helpful for us to know the details of recruitment

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Don't be afraid to be firm and direct.

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Green Tea on tap, YAY! (Non-alcoholic, Ya'll)

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Green Tea on tap, YAY! (Non-alcoholic, Ya'll)

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Will GEs in long term roles be docked pay and a half the way short term GEs are?

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Learned a lot about care team and also learned that there are a lot of questions about the view of a long term role..

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Learned a lot about care team and also learned that there are a lot of questions about the view of a long term role..

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If our team can get clear on the best way to handle those 10 scenarios we are in a great place.

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What will be the policy for someone who is in a long term role and is sick?

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Really loved the data from the partner survey. I feel like there is a lot more we can do with this- PD, and client follow up/check ins - especially with those who report they are dissatisfied.

Also enjoyed learning more about the process/timeline for the recruitment team.

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Would love to see a hybrid HR/Care Team position(s) in the near future to take GE hot button items off CSS's plate

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How will HR track GE call outs? Before National Ops notified Rayana about incidents. Will she receive emails from Zendesk now?

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Learn: Some further info about Zendesk and communication flow and resolution.
Surprise: That referrals are not that clear as I feel this would be an effective way of taping into this kind of sourcing.
Takeaway: Each team has a list of responsibilities

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Learned Zendesk, Client feedback through surveys, got clarification on benefits for GEs, and found out that we are doing away with PTO

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Tell GEs and SLs to submit their own Zendesk tickets

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How difficult is it (process-wise) to give GEs the option when setting up payroll to either select a 22 (more $ per pay period) schedule or 26 (less $ per pay period) schedule?

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We may have to iron out a few wrinkles, but we're headed in the right direction!

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Darren's presentation was very informative and really good to see the data come together!

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Nice to be reflective when discussing team's CI and aware of different teammate's work styles.

Glad to discuss LT contract and get the ball rolling in that discussion

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How do we get around the 90 day rule for subs in each state? Meaning that after 90 days either a new sub goes in or a credentialed teacher..

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How do we get around the 90 day rule for subs in each state? Meaning that after 90 days either a new sub goes in or a credentialed teacher..

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thorough data and clear, strong presentation!

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When do we send them out if GEs are beginning roles soon?

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- What happens to the salary of a long term GE if the school requests for them to be removed from their role?

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Let's Eat CAKE! Happy 10 Year Anniversary Enriched!

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Let's Eat CAKE! Happy 10 Year Anniversary Enriched!

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Wake up and Workout! November Project Austin :)

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Wake up and Workout! November Project Austin :)

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Great WORKout Steven, Stephanie & Christine! #justshowup #wakeupandworkout #NP_Austin