# data[].attributes.headline
Let's avoid making line spaces between sentences in one message. If you think the space should be, just send phrases/sentences as 2 separate messages:

# data[].attributes.subject
Let's avoid making line spaces between sentences in one message. If you think the space should be, just send phrases/sentences as 2 separate messages:

# data[].attributes.headline
Change suggestions roadmap phrase to one more powerful and engaging:

# data[].attributes.subject
Change suggestions roadmap phrase to one more powerful and engaging:

# data[].attributes.headline
Responsiveness: you asked for 2-3min, but updated the user in 8 min. Let's pay attention to our absence time and get back to the user within the timeframe you stated (5min is max)

# data[].attributes.subject
Responsiveness: you asked for 2-3min, but updated the user in 8 min. Let's pay attention to our absence time and get back to the user within the timeframe you stated (5min is max)

# data[].attributes.body
There is no need to do everything yourself, ask the user to tell more about their issue, clarify what they are trying to achieve, restate the issue back to see you're on the same page with the user. Before investigating the issue, it's essential to gather the details and understand it to check the case properly, and then share your findings + solution

# data[].attributes.body
since the issue wasn't fully acknowledged, and there are no findings shared about the issue investigation and your findings, it's not clear why the article about domain connection via NS was linked to the user. Besides, we don't send article links in chats, as it's essential to explain what the issue is and/or why the issue occurred + guide the user on how to solve it in the chat

Let's change it and your findings, explain why the issue occurred if it's not clear, tell the user how it can be resolved, guide the user. This way you work in cooperation, you respect the user, you treat the user as your partner.

# data[].attributes.body
Chat link

# data[].attributes.body
we should always add a closing message to sum up our conversation with the user, create a room for future assistance

# data[].attributes.body
Good job with the suggestion, the feature is explained, the screenshot is added for the user to check how it looks like. Let's make it even better and connect the suggestion to the suer's site/account + customize the value to explain why the feature is beneficial for them. After that, send the link to the tab + ask the user to click on the "create automation button, so they go through the process themselves.

# data[].attributes.body
encourage implementing the suggestion together while you're in the chat, and avoid asking "Can I help you with anything else?"

# data[].attributes.body
Chat link

# data[].attributes.body
You've shared with the user 2 options for solving their issue, which is great!
It's also important to suggest guiding them through the steps, show how the options can work for the user

+ "I'm afraid" sounds not confident, better to change it to smth like "Please note that currently, it's not possible"

# data[].attributes.body
It's okay to ask additional questions, clarify the details to have enough info for the issue investigation. Also, it's great to be honest with the user. However, we should still sound confident, professional, and express our thoughts clearly.

# data[].attributes.body
Could you please clarify the site name and submenus names, as well as the elements the submenus should be linked to?

# data[].attributes.body
I see, thanks for explaining this to me. Kindly note that I've checked the info further, and currently, it's not possible to like a specific slide in the slide show