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Companies adopt a new value system that places increased emphasis on customer needs.

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-Applies during manufacturing stage
-Focuses on production processes
-Aim to reduce costs of processes by a pre-specified amount relying employee empowerment

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-Assumed to have superior knowledge about how to improve processes
-Given responsibility to improve processes and reduce cost

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Kaizen-making improvements to a process through small incremental amount than large innovations.

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It is involves the redesign of how work is done through activities such as material handling.

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Known as a mechanism for reducing and managing costs

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What is business process re-engineering?

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What is business process re-engineering?

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Business process re-engineering is examining the business processes to achieve improvements in productivity, cost reduction and enhanced customer satisfaction.