# data[].attributes.body
Work Process Involved:

Discussed with Nisa regarding updates on the content calendar and planned upcoming social media posts

Prepared and wrote the copy for the Mother's Day Crystal Flower Workshop recap post

Drafted a sponsorship letter for Pesta Kuantan 188 to be sent to potential partners

Equipment Used:

Laptop (for copywriting, letter drafting, and content calendar updates)

Social media content schedule/template

Previous workshop photos/videos (for recap reference)

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – planning and writing content that promotes events and engages audiences

Enterprise Management – preparing formal documentation for external collaboration and sponsorship outreach

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Work Process Involved:

Prepared a purchase requisition for staff business cards to facilitate ordering and procurement

Helped prepare the Banquet Event Order (BEO) for SK LKTP Bukit Goh to organise event details and logistics

Equipment Used:

Microsoft Word / Excel – for preparing the purchase requisition and BEO

Smartphone / camera – for recording promotional content

Merchandise items and props – used during the promotional shoot

Relation to Theory and Practice Learned:

Technology and Information in Business – preparing procurement documents and digital content

Marketing in Hospitality and Tourism – promoting merchandise and supporting school-based event logistics

Financial Management – understanding procurement flow and event cost planning through BEO preparation

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Work Process Involved:

Created a TikTok video featuring Hari Raya-themed content at the 360° area of Kuantan 188 to highlight the unique panoramic camera attraction and boost festive engagement

Equipment Used:

Smartphone (for filming and editing)

Handheld promotional sign

Relation to Theory and Practice Learned:

Technology and Information in Business – applied digital content creation skills for social media marketing

# data[].attributes.body
On the first day of my internship, I joined a guided tour at Kuantan 188 with a Customer Experience (CE) staff member, where I learned about the tower’s history, structure, and facilities, including the exciting Sky Walk experience.

I met with Ms. Azie from HR to collect my internship ID card and received a briefing on general procedures.

I also had an initial meeting with my supervisor, Mr. Azlan, who explained the management of adventure facilities, with a focus on safety, operations, and visitor experience.

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PUBLIC HOLIDAY (NUZUL AL-QURAN)

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Work Process Involved:

Accompanied supervisor to inspect the electrical system around Menara Kuantan 188 for the Pasar Sera event

Ensured electrical components were in good condition as part of facilities management duties

Assisted with Isyak and Tarawih prayer setup, including arranging prayer mats and setting up the audio system for buffet guests

Equipment Used:

Electrical test tools

Extension cords

Audio system

Prayer mats

Relation to Theory and Practice Learned:

Wellness Facilities Management – maintaining facility readiness and functionality for public events

Occupational Safety and Health – ensuring safe setup and inspection of electrical and prayer-related infrastructure

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Work Process Involved:

Arranged boxes manually in proper order to make items easily accessible and identifiable

Visited the water tank area to observe its structure and understand its function in supplying water to the tower

Equipment Used:

Marker pen (for labelling)

Label stickers

Relation to Theory and Practice Learned:

Wellness Facilities Management – understanding basic storage practices and water system functions in high-rise facilities

Occupational Safety and Health – ensuring safety considerations during inspection and maintenance activities.

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Work Process Involved:

Assisted Mr. Azlan in interacting with customers during the skywalk

Checked ropes and safety tools to ensure participants’ safety

Monitored wind conditions to confirm whether the activity could proceed

Equipment Used:

Safety harness

Ropes and carabiners

Anemometer (if used for wind checking)

Relation to Theory and Practice Learned:

Occupational Safety and Health – assisting with safety checks and monitoring environmental conditions during high-risk activities

Wellness Facilities Management – supporting safe and organised execution of activities within the facility

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Work Process Involved:

Inspected the iftar area prepared for Tuanku, ensuring cleanliness, proper arrangement, and setup of microphone and other equipment

Helped set up pelita by placing lights in designated spots, securing them, and ensuring they were functional

Worked with the team to install pelita along the fence to enhance lighting and ambience around the event area

Equipment Used:

Microphone and speaker system

Pelita

Extension cords

Zip ties (used to secure the pelita holders to the railing)

Relation to Theory and Practice Learned:

Wellness Facilities Management – preparing event spaces and managing lighting setup to ensure functionality and comfort

Occupational Safety and Health – ensuring safety and cleanliness for VIP functions through proper setup and monitoring

# data[].attributes.body
Work Process Involved

Checked the preparation area for the Sultan's event, ensuring everything was in place.

Transferred to the Sales Department and assigned to work on posters and layouts for the Zipline Kids Section, starting to plan the design concept and layout based on project requirements.

Equipment Used:

Canva (poster and layout design)

Relation to Theory and Practice Learned:

Sport Business – involved in event preparation and design planning to promote experience-based attractions

Technology and Information in Business – used digital tools to develop promotional materials and support event coordination

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Work Process Involved:
Morning:

Assisted with the Quran Hour event by guiding male and female participants to their respective prayer areas

Welcomed arriving guests and provided clear directions to their designated locations

Afternoon:

Helped prepare for the Iftar event with Tuanku and orphans

Set up tables, placed dining utensils, and arranged essentials for a welcoming atmosphere

Evening:

Managed the officers' dining area by directing them to food stations and explaining the meal flow

Monitored the crowd to ensure smooth and organized movement

Night:

Assisted with post-event cleanup in the dining and prayer areas

Folded and arranged sejadah, organized footwear, cleared tables, and tidied the space

Equipment Used:

Floor markers and signage (for guiding participants)

Disposable gloves and trash bags (for cleanup)

Sejadah, tables, utensils, and water containers (for prayer and dining setup)

Relation to Theory and Practice Learned:

Volunteerism – involved in crowd handling and supporting community-based religious events

Organisational Behaviour – applied teamwork and coordination skills during formal event operations

# data[].attributes.body
Work Process Involved:

Continued refining the layout for the Zipline Kids Section and designed a promotional poster

Assisted a colleague in completing documents and prepared the attendance list for Tuanku’s visit

Entered details of the Ramadan buffet receipt into a Word document as instructed by Puan Lia

Equipment Used:

Canva (for poster and layout design)

Microsoft Word (for attendance list and receipt documentation)

Laptop and printer (for document preparation and printing)

Relation to Theory and Practice Learned:

Sport Business – applied design work and administrative planning in promotional tasks

Technology and Information in Business – used digital tools for formal documentation and task execution

# data[].attributes.body
Work Process Involved:

Continued updating the Ramadan buffet receipt by ensuring all information, including accurate dates, was correctly formatted in the Word document

Equipment Used:

Microsoft Word – used for editing and formatting the receipt document

Relation to Theory and Practice Learned:

Technology and Information in Business – focusing on document formatting and data accuracy using digital tools

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Work Process Involved:

Assisted in escorting orphaned children to the Sky Deck, where they were able to enjoy the scenic view while engaging in light conversation and relaxation

Supported the shared iftar session by ensuring the children were comfortable and food was distributed accordingly

Participated in the distribution of Eid money (duit raya) as a gesture of love and support during the holy month of Ramadan

Equipment Used:

Event coordination checklist – for managing the flow of activities

Food distribution tools

Relation to Theory and Practice Learned:

Volunteerism – supporting charitable and community-based initiatives through hands-on involvement

Organisational Behaviour – applied interpersonal skills and emotional intelligence when interacting with children in a formal yet compassionate setting

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Work Process Involved:

Collected data on primary schools in Pahang including names, phone numbers, and email addresses for the Zipline promotion campaign after Raya

Laminated and cut paper materials needed for the Rukyah Hilal Syawal 1446H event, which will be attended by the Mufti of Pahang and VIPs for the moon sighting session

Equipment Used:

Laptop and internet browser (for school data collection)

Microsoft Excel / Google Sheets (to compile information)

Laminating machine and plastic sheets

Paper cutter and scissors

Relation to Theory and Practice Learned:

Sport Business: Practiced promotional planning and data collection for target audiences

Technology and Information in Business: Applied digital tools to organise and manage school contact data

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PUBLIC HOLIDAY (HARI RAYA AIDILFITRI)

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Work Process Involved:

Discussed a suitable role within the Sales and Marketing Department during a meeting with my supervisor

Gained knowledge about Steamboat Sky Dining packages, pricing structures, and personal commission rates

Learned how to enter customer reservations, record sales, and update commission details in the system

Equipment Used:

Reservation and sales tracking system

Package and pricing documents

Relation to Theory and Practice Learned:

Technology and Information in Business – used digital systems to manage reservations and update pricing

Financial Management – applied commission tracking and pricing strategies in sales operations

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Work Process Involved:

Received guidance from Puan Lia on updating quotations for Restaurant Deck bookings

Learned the calculation process and the importance of accuracy in preparing official documents

Quotation included Banquet Event Order (BEO) and Billing Summary as references

Equipment Used:

Microsoft Excel (for quotation and summary)

Reference documents (BEO, pricing list)

Relation to Theory and Practice Learned:

Financial Management – applied skills in preparing accurate quotations and formal documentation for event bookings

# data[].attributes.body
Work Process Involved:

Had a discussion with Irfan on promotional strategies for 360, Skywalk, and Zipline attractions, focusing on increasing visitor engagement and awareness

Was assigned to contact Cik Azlan to discuss content creation for the Skywalk

Follow-up discussion scheduled for next week to continue planning and coordination

Equipment Used:

Smartphone (for WhatsApp communication and phone call with Cik Azlan)

Notebook and pen (to take down discussion points)

Laptop (to review promotional materials and draft ideas)

Relation to Theory and Practice Learned:

Sport Business – planned promotional strategies for physical attractions

Marketing in Hospitality and Tourism – developed visitor engagement strategies

Technology and Information in Business – utilized digital tools for effective coordination and communication

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Work Process Involved:

Attended a meeting with Mr. Jamil regarding the Skywalk product.

Discussed promotional strategies and a potential new pricing structure for IPTA/IPTS students.

Prepared a proposal and official memo for the suggested student pricing.

Reviewed the current pricing structure as reference before drafting the documents.

Equipment Used:

Microsoft Word – for writing the proposal and memo.

Relation to Theory and Practice Learned:

Sport Business – applied pricing strategies and promotional planning

Business Law – involved in proposal writing and preparing formal business documentation

# data[].attributes.body
Work Process Involved:

Prepared a proposal and memo outlining the student pricing structure as part of a special promotional offer for IPTA/IPTS students

Equipment Used:

Microsoft Word – for drafting and formatting the proposal and memo

Reference documents – including existing pricing and internal guidelines

Relation to Theory and Practice Learned:

Sport Business – pricing strategy and promotional planning

Business Law – formal business documentation

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Work Process Involved:

Accompanied En. Jamil to deliver hampers to Tourism Malaysia, Tourism Pahang, and KOTASAS as part of Kuantan 188’s corporate engagement efforts

Attended an open house hosted by PSK in Kuantan

Prepared a proposal for an internal aerobics session for Kuantan 188 staff under the wellness initiative

Assisted during UNITAR’s student visit by promoting the special student rate and conducting a Skywalk demo session

Equipment Used:

Microsoft Word – for proposal preparation

Printed flyers/info sheets – for student rate promotion

Safety equipment – used during Skywalk demo

Relation to Theory and Practice Learned:

Wellness Facilities Management – corporate wellness planning and facility management

Sport Business – promoting wellness-based attractions

Physical Conditioning – designing fitness session proposals

# data[].attributes.body
Work Process Involved:

Prepared a proposal for a staff yoga session as part of Menara Kuantan 188’s wellness initiative

Contacted available yoga instructors to gather information on their availability and rates

Purchased essential supplies for tower operations based on provided requirements to ensure smooth daily functioning

Equipment Used:

Microsoft Word – for drafting the yoga proposal

WhatsApp – for contacting yoga instructors

Purchase list and receipts – for procurement process

Relation to Theory and Practice Learned:

Applied knowledge from Wellness Facilities Management and Financial Management in planning workplace wellness initiatives and managing basic procurement tasks to support operational efficiency.

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Work Process Involved:

Prepared a proposal for an outreach trip to SK Bukit Mat Daling, Jerantut, focusing on community engagement and contribution activities

Submitted the proposal for review and feedback to ensure alignment with organisational objectives and outreach goals

Equipment Used:

Laptop (for drafting proposal)

Reference documents (event guidelines, previous outreach samples)

Email or internal system (for submission)

Relation to Theory and Practice Learned:

Volunteerism – planning and proposing outreach activities to support community involvement

Enterprise Management – aligning proposals with organisational goals and ensuring structured planning

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Work Process Involved:

Helped tidy up the basement office desk and assisted Nabil in hanging the clock

Assisted Bomba team during the 360 activity and photo/video shoot at the Skydeck in conjunction with Hari Bomba

Requested to gather information about the Zipline and Skywalk for marketing purposes

Designed and created a promotional poster for Zipline and Skywalk

Equipment Used:

Cleaning supplies (for office tidying)

Camera / smartphone (for Bomba event shoot support)

Canva / design software (for poster creation)

Relation to Theory and Practice Learned:

Wellness Facilities Management – supporting workplace organisation and event logistics

Product Innovation – designing promotional materials and gathering information to enhance product visibility.

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Work Process Involved:

Continued refining the design and content of Skywalk and Steamboat posters for better presentation

Helped prepare sandwiches at the Restaurant Deck for the Tourism Pahang event

Printed final versions of the posters and checked for quality assurance

Attended Bank Rakyat’s Hari Raya open house as part of official engagement

Equipment Used:

Laptop (for poster editing)

Canva or design software

Kitchen tools (for sandwich preparation)

Printer and printing supplies

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – supporting tourism promotions, hospitality preparation, and participating in formal hospitality-based events

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Work Process Involved:

Printed and laminated signage to inform visitors of the 360 attraction closure due to technical issues

Attended a safety meeting with Bomba regarding the Kids Zipline activity scheduled for 22 April

Assisted with minor repair works on the Zipline platform to ensure safety and functionality

Equipment Used:

Printer and laminator

Safety tools or basic repair equipment

Notepad or digital device (for taking meeting notes)

Relation to Theory and Practice Learned:

Occupational Safety and Health – involved in safety coordination and hazard prevention measures

Wellness Facilities Management – supported maintenance efforts and ensured proper visitor communication

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Work Process Involved:

Assisted with Zipline operations to ensure smooth and safe experience for participants

Guided Tadika Seri Violet group to the Observation Deck and Skydeck, ensuring proper flow and visitor management

Equipment Used:

Safety gear / harness (for Zipline operations)

Walkie-talkie or phone (for communication)

Visitor list or schedule (if provided)

Relation to Theory and Practice Learned:

Sport Business – managing attraction operations and enhancing customer service experience

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Work Process Involved:

Conducted a cleaning session around the work area, office surroundings, and Menara Kuantan 188 to ensure cleanliness and create a welcoming environment for visitors

Equipment Used:

Broom, mop, and other cleaning tools

Trash bags

Relation to Theory and Practice Learned:

Wellness Facilities Management – maintaining a clean and safe environment for staff and visitors

Occupational Safety and Health – promoting hygiene and reducing risk of accidents or health hazards

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Work Process Involved:

Printed and laminated updated 360 price tags for display at the counter

Arranged and filed the lead form and quotation properly in both physical and digital formats for future reference

Equipment Used:

Printer and laminator

Files and folders (for physical storage)

Laptop

Relation to Theory and Practice Learned:

Wellness Facilities Management – preparing proper display and organising internal documentation

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Work Process Involved:

Assisted with video and photo recording throughout the Hong Leong Bank event to capture key moments for documentation and promotional use

Equipment Used:

Smartphone (for video and photo recording)

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – supporting promotional media coverage during corporate events

Technology and Information in Business – using digital tools for content creation and event documentation

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Work Process Involved:

Attended a coordination meeting and assisted with final preparations for the Kuantan 188 Madani Raya event scheduled for the next day

Ensured all responsibilities were well-organised and team members were clear on their roles

Attended a 5 PM meeting with the makeup artist to discuss outfit and makeup details for the runway segment

Equipment Used:

Meeting notes or checklist

Reference photos or outfits (for discussion)

Phone (for communication and coordination)

Relation to Theory and Practice Learned:

Enterprise Management – coordinating responsibilities and supporting smooth execution of planned events

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Work Process Involved:

Participated as a runway model during the Kuantan 188 Madani Raya event, carrying and promoting gold bars from Pahang Gold

Assigned to manage the Customer Experience area before the runway segment by welcoming guests and ensuring a pleasant arrival experience

Equipment Used:

Event outfit and props (gold bar display)

Guest list or welcome guide

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – enhancing guest experience and representing brand image at tourism-linked events

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Work Process Involved:

Updated and finalised the proposal for the upcoming school visit to SK Bukit Daling

Assisted with photography during the Golden Global event

Attended the post-mortem meeting for the Kuantan 188 Madani Raya event to review performance and improvements

Helped with packing extra food at the end of the event for redistribution or storage

Equipment Used:

Laptop (for proposal editing)

Smartphone or camera (for event photos)

Notepad or meeting minutes (for post-mortem)

Food containers (for packing leftover food)

Relation to Theory and Practice Learned:

Enterprise Management – handling event planning documentation and post-event evaluation

Marketing in Hospitality and Tourism – supporting event execution and customer experience through visual content and hospitality efforts

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Work Process Involved:

Assisted with the Pejabat Setiausaha Kerajaan Negeri Pahang (SUK) event by helping out where needed while waiting for the scheduled meeting

Attended a meeting with the manager of Tadika Integrasi Genius Muda to discuss the proposed zipline package

Equipment Used:

Notepad (for meeting notes)

Relation to Theory and Practice Learned:

Sport Business – promoting tourism activities through tailored package offerings

Enterprise Management – participating in event coordination and client-based proposal discussions

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Work Process Involved:

Prepared a quotation for the education package tailored for Tadika Integrasi Genius Muda

Submitted the quotation to Cik Mil for review before it was forwarded to the manager via WhatsApp for decision-making

Equipment Used:

Laptop (for drafting quotation)

Reference documents or past pricing templates

WhatsApp (for communication and submission)

Relation to Theory and Practice Learned:

Sport Business – developing package offerings that suit client needs in recreational and educational tourism

Enterprise Management – preparing and processing business quotations with proper review and communication flow

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Work Process Involved:

Attended a meeting with En. Jamil and team to discuss plans for upcoming events

Reviewed and surveyed content ideas for social media promotion

Equipment Used:

Notebook and pen – for note-taking during meeting

Smartphone – for reviewing social media content

Relation to Theory and Practice Learned:

Organisational Behaviour – participating in team meetings and event planning

Marketing in Hospitality and Tourism – analyzing and planning social media content to engage target audiences

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Work Process Involved:

Prepared the Daily Task Template for May to outline planned activities and responsibilities

Assisted at the Skywalk attraction and took photos and videos of visitor activities

Drafted a quotation for Tadika Tahfiz Negeri Pahang based on their requested package

Equipment Used:

Laptop (for task template and quotation preparation)

Smartphone (for photos and video recording)

Reference document or pricing guideline

Relation to Theory and Practice Learned:

Technology and Information in Business – planning daily tasks and using digital tools for documentation

Sport Business – handling customer attraction content and preparing tailored packages for clients

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PUBLIC HOLIDAY (LABOUR DAY)

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Work Process Involved:

Assisted at the Skywalk by supporting customer experience operations

Helped locate external documents related to last year’s Pesta Kuantan 188 event for reference and planning purposes

Equipment Used:

Safety equipment – used during Skywalk assistance

Laptop and external files (printed/archived) – for retrieving past event documents

Relation to Theory and Practice Learned:

Sport Business – supporting attraction operations and handling visitor services

Technology and Information in Business – managing physical document retrieval for event planning and reference

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Work Process Involved:

Assisted in carrying lucky draw prizes into the winner’s vehicle after the event

Responded to a customer inquiry about the Zipline activity via WhatsApp, providing accurate information and guidance

Equipment Used:

Trolley (for carrying prizes)

WhatsApp (for customer communication)

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – engaging with customers and enhancing their experience through clear communication

Wellness Facilities Management – supporting smooth event logistics and handling physical arrangements

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Work Process Involved:

Contacted clients via call and WhatsApp to promote the Teacher’s Day package and share promotional pricing

Participated in the yoga session for promotional content recorded by the team

Equipment Used:

Smartphone (for calling and WhatsApp communication)

Promo flyer or price list

Yoga mat (for the session)

Relation to Theory and Practice Learned:

Sport Business – promoting wellness-based packages to specific audiences

Exercise Physiology – applying knowledge of physical activity in a real session for demonstration and content purposes

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Work Process Involved:

Helped compile and organise the list of event organisers involved in the drone show segment for Pesta Kuantan 188

Equipment Used:

Microsoft PowerPoint

Relation to Theory and Practice Learned:

Enterprise Management – supporting event planning through structured documentation and coordination

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Work Process Involved:

Compiled daily task records for the Sales and Marketing Department

Wrote the menu on a chalkboard-style display for Arus & Aroma Café

Equipment Used:

Microsoft Excel – for compiling daily tasks

Chalkboard and chalk markers – for writing café menu

Relation to Theory and Practice Learned:

Technology and Information in Business – using digital tools for task documentation

Marketing in Hospitality and Tourism – creating visual menu displays to support café promotion and customer engagement

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Work Process Involved:

Printed and cut promotional vouchers for distribution to potential customers

Prepared a quotation for Tabika KEMAS PBRS 2 in relation to their planned visitation

Equipment Used:

Printer and paper cutter – for voucher production

Microsoft Excel – for preparing the quotation

Relation to Theory and Practice Learned:

Sport Business – supporting promotional efforts and client engagement

Financial Management – preparing accurate quotations for customer visits

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Work Process Involved:

Managed WhatsApp inquiries from customers regarding Steamboat Sky Dining, including package options and booking details

Wrote promotional copy for the Happy Mother’s Day campaign to be used on social media

Equipment Used:

WhatsApp – for handling customer messages and sharing package info

Microsoft Word – for drafting and editing promotional copy

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – engaging with customers, promoting special events, and managing booking information

Technology and Information in Business – using digital platforms for communication and marketing tasks

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Work Process Involved:

Compiling the potential guest list of Ketua Jabatan Negeri Pahang by transferring data from hard copy into Google Sheets for easier access and coordination

Equipment Used:

Hard copy guest list

Google Sheets (for digital data entry and organisation)

Relation to Theory and Practice Learned:

Technology and Information in Business – managing digital documentation for event planning

Enterprise Management – supporting official event preparations through structured guest coordination

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Work Process Involved:

Assisted visually impaired individuals during the A Taste Beyond Sight event

Ensured participants had a meaningful and enjoyable experience throughout the programme

Relation to Theory and Practice Learned:

Health Promotion and Education – supporting inclusive wellness experiences through empathetic communication

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PUBLIC HOLIDAY (WESAK DAY)

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Work Process Involved:

Compiled the list of Ketua Jabatan Negeri Pahang from hard copy to soft copy using Microsoft Excel

Assisted teachers during their content creation session at the Skydeck by accompanying them, suggesting suitable scenic spots, and ensuring a smooth filming experience

Equipment Used:

Microsoft Excel – for data entry and formatting the department head list

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – enhancing visitor experience by assisting with promotional content creation

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Work Process Involved:

Wrote a copywriting piece to welcome SJKC Ai Chun from Johor in conjunction with their visit to Menara Kuantan 188

Assisted at the Skywalk for UNiTAR lucky draw winners, including guiding participants and recording video content during the experience

Equipment Used:

Microsoft Word – for drafting the welcome copywriting

Smartphone / camera – for recording content at the Skywalk

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – creating personalised promotional content and enhancing visitor experience

Technology and Information in Business – using digital tools for content creation and communication

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Work Process Involved:

Created TikTok content to promote 360° camera videos as part of the digital marketing strategy for Kuantan 188

Equipment Used:

TikTok app (for content creation and upload)

360° camera

Relation to Theory and Practice Learned:

Technology and Information in Business – applying digital tools for social media engagement

# data[].attributes.body
Work Process Involved:

Wrote social media copy for the MGS Reunion event to highlight key moments and express appreciation to participants

Prepared promotional copywriting for the 360° camera experience at the Observation Deck to attract more visitors

Equipment Used:

Laptop or phone (for writing and scheduling content)

Photos/videos from event or 360° camera (as reference for copywriting)

Social media platform (Instagram/Facebook for posting)

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – creating content that enhances engagement and promotes tourism experiences

Technology and Information in Business – using digital platforms to manage, schedule, and publish content effectively

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Work Process Involved:

Hosted TikTok Live for SWCorp’s trial stair-climbing event at Kuantan 188 to engage viewers and showcase the activity in real-time

Hosted another TikTok Live session with UIA Gambang students to promote the Skywalk student package and increase awareness among student audiences

Equipment Used:

Smartphone (for TikTok Live streaming)

TikTok app (for live broadcast)

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – engaging live audiences through social media to promote tourism offerings

Sport Business – highlighting physically engaging attractions and tailoring promotions to specific audience segments

# data[].attributes.body
Work Process Involved:

Wrote promotional copy for the Skywalk, Zipline, and A Taste Beyond Sight event to highlight unique visitor experiences

Posted the prepared content on social media platforms for public engagement

Equipment Used:

Laptop or smartphone (for writing and posting)

Social media platform (Instagram/Facebook)

Event photos and videos (used as media content for the post)

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – crafting and sharing promotional content to attract and inform visitors

Technology and Information in Business – utilising digital tools for content distribution and audience reach

# data[].attributes.body
Work Process Involved:

Printed and laminated the souvenir price list for visitors to ensure clear and durable display at the venue

Hosted a TikTok Live session to welcome XO6 with Om Daeng (Misi Indonesia to Mekah), enhancing engagement with visitors and online viewers

Wrote copywriting content for the Hari Hol Pahang post on social media

Equipment Used:

Printer and laminator (for price list production)

Smartphone and TikTok app (for live session)

Laptop (for copywriting and posting)

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – promoting events and information to the public effectively

Technology and Information in Business – using digital tools for live communication and printed material preparation

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PUBLIC HOLIDAY (HARI HOL PAHANG)

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Work Process Involved:

Assisted in editing the requested sponsorship letter to ensure clarity, professionalism, and alignment with the event’s objectives

Wrote promotional copy for the Steamboat package

Prepared recap-style copywriting for the SMK Kompleks Mengabang Telipot school visit video

Equipment Used:

Microsoft Word (for editing and writing)

Reference materials (Microsoft Word templates and previous sponsorship letters)

Relation to Theory and Practice Learned:

Enterprise Management – supporting formal communication and external engagement through sponsorship proposals

Marketing in Hospitality and Tourism – crafting promotional and recap content to enhance public interest and engagement

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Work Process Involved:

Monitored the cleaning of the female prayer room to ensure it was done properly

Assisted the Customer Experience (CE) team at the front counter by helping customers with ticket purchases, including selecting the requested tickets and handling the transaction process

Equipment Used:

Ticketing system – operated to key in customer selections and complete transactions

Rate cards/brochures – used to explain ticket options to visitors

Relation to Theory and Practice Learned:

Applied knowledge from Wellness Facilities Management and Sport Business in maintaining facility cleanliness and providing customer service in ticketing operations.

# data[].attributes.body
Work Process Involved:

Prepared the Banquet Event Order (BEO) for Tadika Integrasi Genius Muda using a structured template to outline event details and operational needs

Collected signatures from all Heads of Department (HODs) to ensure departmental awareness and readiness for the event

Equipment Used:

Microsoft Excel (BEO template)

Printed BEO form (for physical sign-off)

Relation to Theory and Practice Learned:

Enterprise Management – coordinating inter-departmental tasks and preparing structured event documentation

Wellness Facilities Management – ensuring all operational departments are aligned and prepared for incoming events

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MC

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MC

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Work Process Involved:

Updated the June content calendar to ensure all posts were organized and scheduled correctly across platforms

Attended a short meeting with Cik Mil to discuss upcoming events and a meeting with THR Gegar regarding Pesta Kuantan 188 promotion

Participated in a meeting with SWCorp to coordinate planning for an upcoming collaborative event

Equipment Used:

Microsoft Excel – for updating and managing the content calendar

Notebook and pen / Laptop – for taking notes and preparing during meetings

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – managing promotional timelines and coordinating event partnerships

Organisational Behaviour – participating in internal and external meetings to support planning and communication flow

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Work Process Involved:

Prepared a sponsorship checklist sheet for Pesta Kuantan 188

Equipment Used:

Microsoft Excel

Relation to Theory and Practice Learned:

Technology and Information in Business – Applied digital tools to organize and manage sponsorship tasks

Fundamental of Management – Practiced planning and organising work systematically for event coordination

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Work Process Involved:

Attended discussions regarding the SWCorp event

Participated in Fun Run (Stair Climbing) rehearsals to ensure smooth flow and proper coordination

Equipment Used:

Floor plan – for event flow reference and task coordination

Stopwatch – to monitor timing during rehearsals

Relation to Theory and Practice Learned:

Wellness Facilities Management – involved in planning and executing physical wellness activities

Occupational Safety and Health – focused on risk management and ensuring safe event execution

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Work Process Involved:

Laminated ID card for new staff

Temporarily took over content duties by capturing preparation photos before the birthday event, while waiting for the content team to take over

Equipment Used:

Laminator and ID card materials (for lamination process)

Smartphone or camera (for photo capture)

Relation to Theory and Practice Learned:

Wellness Facilities Management – supporting staff onboarding and ID preparation as part of facility operations

Technology and Information in Business – utilising digital tools for content capture and documentation during events

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PUBLIC HOLIDAY - (Hari Keputeraan KDYMM Seri Paduka Baginda Yang di-Pertuan Agong)

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Work Process Involved:

Leading the aerobic session in the morning for the SWCorp event (Fun Run – Stair Climbing).

Provided full assistance throughout the event to ensure everything ran smoothly.

Equipment Used:

Portable mic – to give clear instructions during the aerobic session.

Speaker – to play music during the session.

Relation to Theory and Practice Learned:

Physical Conditioning – applying practical knowledge in leading warm-up activities to promote injury prevention and physical readiness

Wellness Facilities Management – ensuring smooth coordination of wellness-related public events through active facilitation and support

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Work Process Involved:

Ticked and updated the status of letters signed by Dato' Seri on the tracking sheet to maintain proper documentation

Shared updated follow-up details regarding the June event in the team WhatsApp group to ensure all members are informed

Helped arrange the requested sponsorship letters for Pesta Kuantan 188 according to state for easier reference and handling

Equipment Used:

Tracking sheet (Microsoft Excel or printed format)

WhatsApp (for team communication)

Physical or digital letter files (for sorting sponsorship documents)

Relation to Theory and Practice Learned:

Enterprise Management – maintaining organised records and improving workflow efficiency through structured documentation and coordination

Technology and Information in Business – utilising digital tools for communication and data tracking in collaborative settings

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Work Process Involved:

Arranged and stapled the sponsorship request letters for Pesta Kuantan 188 that have been signed by Dato’ Seri

Sorted the letters into categories: Klang Valley, Pahang, Kuantan, and Others for systematic filing and easy reference

Equipment Used:

Stapler and paper clips (for organising letters)

Relation to Theory and Practice Learned:

Enterprise Management – applying organisational skills to manage official documents efficiently

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Work Process Involved:

Prepared quotation for a Customer Engagement event (Engagement Ceremony) scheduled in July

Checked and ticked companies whose Pesta Kuantan 188 sponsorship letters have been signed by Dato' Seri to update tracking records

Designed a poster and drafted a memo for Solat Hajat, Bacaan Yasin, and Tahlil events to support promotion and communication

Equipment Used:

Microsoft Excel (quotation and tracking template)

Canva or similar design software (for poster creation)

Microsoft Word (for memo drafting)

Relation to Theory and Practice Learned:

Enterprise Management – managing formal quotations, documentation, and internal communications effectively

Marketing in Hospitality and Tourism – creating promotional materials to enhance event awareness and participation

Technology and Information in Business – utilising digital tools for document preparation and graphic design

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REPLACEMENT DAY

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PUBLIC HOLIDAY - HARI RAYA AIDILADHA

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REPLACEMENT DAY

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Work Process Involved:

Conducted a survey of wedding package prices in Kuantan to compare and evaluate market rates

Prepared the Banquet Event Order (BEO) for the Solat Hajat, Bacaan Yasin, and Tahlil Arwah events to organise event details and logistics

Equipment Used:

Laptop (for market research

Microsoft Excel (BEO template)

Printed BEO form (for event coordination)

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – conducting market research to inform pricing strategies and service offerings

Enterprise Management – organising event operations through structured documentation and planning

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Work Process Involved:

Continued surveying wedding package prices in Kuantan for comparison and market analysis

Obtained the Head of Department’s (HOD) signature on the BEO form for the upcoming Friday programme to confirm approval

Filled in the petty cash voucher to request a token of appreciation for the ustazah as part of event expenses

Updated the quotation for Tadika Tahfiz Negeri Pahang due to additional requirements and changes

Equipment Used:

Laptop (for survey data entry, BEO form preparation, and quotation update)

Printed BEO form (for signature collection)

Petty cash voucher form (for financial request)

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – conducting ongoing market research and updating pricing documents

Enterprise Management – managing event documentation, financial processes, and inter-departmental coordination

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Work Process Involved:

Edited the monthly event calendar using Canva to ensure clear and attractive visual scheduling

Helped edit and fold sponsorship letters for Pesta Kuantan 188 in preparation for distribution

Equipment Used:

Canva (for calendar editing and design)

Printer and paper (for sponsorship letters)

Folding tools or hands (for letter preparation)

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – creating and maintaining promotional and scheduling materials

Enterprise Management – supporting event coordination through document preparation and handling

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Work Process Involved:

Handled the Solat Hajat, Yasin recitation, and Tahlil Arwah for the "Korban Jiwa, Bidadari Syurga" programme led by Ustazah Akhma at the female prayer hall of Kuantan 188

Equipment Used:

Prayer mats and event setup materials (for participant comfort and venue arrangement)

Relation to Theory and Practice Learned:

Wellness Facilities Management – managing religious and wellness-related events to support community spiritual well-being

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Work Process Involved:

Assisted in managing reference numbers and verifying addresses for new sponsorship request letters for Pesta Kuantan 188 to ensure accurate record keeping and correspondence

Equipment Used:

Microsoft Excel or Google Sheets (for tracking reference numbers and addresses)

Relation to Theory and Practice Learned:

Enterprise Management – applying systematic documentation and data management for efficient organisational communication and record keeping

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Work Process Involved:

Folded the Pesta Kuantan 188 sponsorship request letters for delivery and distribution

Prepared food tags for the Maahad Tahfiz event to ensure proper food labelling

Equipment Used:

Canva or Microsoft Word (for food tag design)

Printer and paper (for printing food tags)

Relation to Theory and Practice Learned:

Technology and Information in Business – applying digital tools for designing and managing printed event materials

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Work Process Involved:

Helped design a promotional poster for the International Yoga Day programme to be posted on social media

Equipment Used:

Canva (poster design)

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – creating visual content to promote wellness events and assisting in event publicity efforts

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Work Process Involved:

Created a Google Form for International Yoga Day to manage participant registration efficiently

Prepared name tags for participants and guests attending the SK (LKTP) Bukit Goh event

Equipment Used:

Google Forms (for registration)

Printer and paper (for name tag printing)

Laminating machine

Relation to Theory and Practice Learned:

Technology and Information in Business – using digital platforms and office tools for event coordination and participant management

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Work Process Involved:

Prepared event setup for SK(LKTP) Bukit Goh, including arranging the space, backdrop placement, and ensuring overall readiness at the event area

Assisted during the event held at the Restaurant Deck, providing on-ground support throughout the programme

Equipment Used:

Event setup tools (backdrop)

Relation to Theory and Practice Learned:

Wellness Facilities Management – preparing and managing event space for smooth execution

Sport Business – supporting school engagement activities and public event operations

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Work Process Involved:

Participated in a yoga session with Madam Sumathi in conjunction with International Yoga Day

Equipment Used:

Yoga mat – for comfort, balance, and posture support during the session

Relation to Theory and Practice Learned:

Exercise Physiology – understanding how yoga improves flexibility, muscular control, and breathing efficiency

Traditional & Complementary Medicine – exploring mind-body connection and holistic wellness through yoga practice

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Work Process Involved:

Assisted in preparing the presentation slide for Pesta Kuantan 188 2025

Make staff ID cards

Equipment Used:

Laptop

Microsoft PowerPoint

Printer

Laminating machine

Guillotine paper cutter

Relation to Theory and Practice Learned:

Technology and Information in Business – applying digital tools for content creation, documentation, and internal branding related to event and staff preparation

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Work Process Involved:

Helped design poster for social media (AWAL MUHARRAM)

Handled customer inquiries via WhatsApp for steamboat and event services

Equipment Used:

WhatsApp

Canva

Relation to Theory and Practice Learned:

Technology and Information in Business – Used digital communication and design tools

Organisational Behaviour – Coordinated customer inquiries effectively

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Work Process Involved:

Designed rental signage for kiosk space using Canva

Laminated rental signage for kiosk

Equipment Used:

Canva

Printer

Laminating machine

Relation to Theory and Practice Learned:

Technology and Information in Business – Applied knowledge in using digital tools to create marketing materials

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Work Process Involved:

Assisted with Zipline activity for Tadika Tahfiz Maahad Pahang

Printed and laminated additional rental signage for kiosk space

Placed rental signage at multiple kiosk locations

Equipment Used:

Printer

Laminating machine

Signage materials

Relation to Theory and Practice Learned:

Technology and Information in Business – Used digital tools and printing equipment to produce and manage multiple signage materials

Volunteerism – Assisted in community and operational support tasks

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Work Process Involved:

Prepared for multiple events including Mr. Raymond’s visit, SK Triang event, PAWE Alor Setar visitation, and SMA Ittifakiah visitation

Assisted with event operations at the Observation Deck and during the SMA Ittifakiah visitation to ensure smooth execution

Equipment Used:

Event schedules (for preparation and coordination)

Communication devices (WhatsApp)

Relation to Theory and Practice Learned:

Enterprise Management – coordinating and managing multiple event operations efficiently

Wellness Facilities Management – supporting wellness and educational visitation events through effective facilitation

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Work Process Involved:

Managed customer inquiries for steamboat and event via WhatsApp

Equipment Used:

WhatsApp (for communication)

Relation to Theory and Practice Learned:

Marketing in Hospitality and Tourism – handling customer service and engagement through digital communication

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Work Process Involved:

Created a content event calendar for the month of July using a provided template

Equipment Used:

Laptop

Microsoft Excel (template platform)

Relation to Theory and Practice Learned:

Technology and Information in Business – Applied knowledge in organizing digital schedules and planning content systematically

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Work Process Involved:

Prepared a daily task template for the Sales & Marketing team for the month of July

Equipment Used:

Microsoft Excel (for daily task template preparation)

Relation to Theory and Practice Learned:

Fundamental of Management - Creating a daily task schedule reflects the planning function, enabling the department to align activities with objectives and monitor progress effectively.

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Work Process Involved:

Managed customer inquiries for steamboat and event via WhatsApp

Assisted in preparing work schedule for FM Department

Equipment Used:

Smartphone (WhatsApp)

Microsoft Excel

Relation to Theory and Practice Learned:

Technology and Information in Business – Used digital tools for communication and scheduling

Human Resource Management – Applied basic staff scheduling and shift planning

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Work Process Involved:

Participated in Solat Hajat, Solat Dhuha, Yasin recitation, and Tahlil sessions with Maahad Tahfiz

Managed customer inquiries for steamboat and event via WhatsApp

Assisted with formatting and organizing the official Pesta event letter

Equipment Used:

Prayer mat

Smartphone (WhatsApp)

Relation to Theory and Practice Learned:

Appreciation of Ethics and Civilisations – Practiced spiritual and cultural values in a community setting

Technology and Information in Business – Applied digital tools for communication and document preparation

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Work Process Involved:

Helped fold Pesta Kuantan 188 letters

Assisted Ziera in finding a work document at the utility room

Managed customer inquiries for steamboat and event via WhatsApp

Equipment Used:

Printed letters

Physical filing system

Smartphone (WhatsApp)

Relation to Theory and Practice Learned:

Volunteerism – Assisted in team tasks and event preparation

Organisational Behaviour – Practiced teamwork and effective communication in the workplace

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Work Process Involved:

Collected signatures from all Heads of Department (HODs) to confirm their awareness and readiness for the event

Managed WhatsApp inquiries from customers

Equipment Used:

Beo documents

Smartphone (WhatsApp)

Relation to Theory and Practice Learned:

Organisational Behaviour – Ensured effective coordination and communication among departments

Technology and Information in Business – Used digital tools for customer communication

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Name: Nur Wajihah binti Mohd Shukri

Matric Number: H21A2491

Course: Wellness (SAS)

Faculty: Hospitality, Tourism and Wellness

Track: Fitness Management

Place of Internship: Infiniti Indah Sdn.Bhd (Kuantan 188)