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Jethro- njc

My biggest takeaway is that there are many different quality when it comes to leadership

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Shoun (National Junior College)

My biggest takeaway from today would be how little we know ourselves. The slide on 95%(?) believing themselves to be self aware and yet so little of them are actually right. It is a reminder to always keep an open mind and keep doing your best to learn something new.

The second would be the phrase "Don't fix potholes, build high peaks". Do not strive for mediocracy and just smoothening the rough patches, reach for beyond and make things memorable for others.

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Aris, NJC

Today, I learnt about the qualities of leadership and how to effectively lead, by firstly understanding our team mates and creating good relations with them. I am also more familiar with the f&b scene and how it functions, from the front to the back of house and how they are all important in providing memorable experiences for guests.

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Reema (National Junior College)

Identify my strengths and find out how to use it to the best of my ability to enhance customer's experience in the restaurant and generally, make the restaurant a better dining place

Always smile and have a positive attitude when approaching the customers

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Trinice NJC

Having peaks throughout the journey/place makes it memorable for the receiver. Peaks are important to make sth memorable for somebody.

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Estabel Lee, National Junior College

Creating peak experiences:

Learning the importance of creating an experience for customers which are memorable and unique, not just good / up to standard.

Acts as a purpose and source of motivation to work, not just doing what we are expected to do but striving to create lasting memories for the customers

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My biggest takeaway from today’s session is that beyond focusing on the overall customer experience, I should also be mindful of how to create “Peak Moments”. Before this, I only thought about simply providing a service, but now, I can expand my thoughts to creating these special memorable singularities in the experience.

Yulia D, National Junior College

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Toh Hee NJC

I learnt about the different types of people and how to work better in a group and have better teamwork through communication and collaboration.

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Jamie National Junior College

Understanding how important leadership and teamwork is in hospitality, as well as the different roles we play in a team according to our personality

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Shuyu, njc

Learning how to make remarkable moments for customers

That going out of our way to make their experience a unique one is a way to imbed in the customer's memories

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raeann, njc

my biggest takeaway is understanding the way people remember their experiences in a place, like the way they mostly only remember special moments and forget the average or even bad parts, which can largely help with they way we serve and interact with the customers to give them a good experience.

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Natalie National Junior College

Biggest takeaway: fixing problems only creates the bare minimum/average experience, so we should have the initiative to create especially good memories that will last and make people happy

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Jenith National Junior College

Biggest takeaway-What creates good memories are moments that leave a good impact. The peak of an experience (whether good or bad) will be the one that determines whether or not you find the experience good or bad.

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Clara, National Junior College

Biggest takeaway is that leadership doesn't have to mean that you need to step out, but you can be a leader just by inspiring other people through being a better version of yourself