# data[].attributes.body
Unhappy with service

# data[].attributes.body
Being picky or not satisfied by the treatment, lack of communication

# data[].attributes.body
makeup not as expected

contra actions having happened

unprofessionalism

# data[].attributes.body
manager

# data[].attributes.body
manager

# data[].attributes.body
Its too hot/ cold

# data[].attributes.body
lack of communication

poor service

skin reaction like irritations.

# data[].attributes.body
Unhappy with outcome

# data[].attributes.body
uncomfortable therapist

wasn’t welcoming

# data[].attributes.body
Not happy with the service

they didn’t feel comfortable

They don’t think the service is worth the amount of money

Not the expected outcome of the service they wanted

the attitude of the beauty therapist

# data[].attributes.headline
stay calm, try to resolve the issue to the best of your ability 

# data[].attributes.subject
stay calm, try to resolve the issue to the best of your ability 

# data[].attributes.body
not satisfied with the outcome

payment

time

# data[].attributes.headline
Be calm and focus on the tone you use, being calm can make the client understand that their being heard, make sure you ask after each step if their satisfied

# data[].attributes.subject
Be calm and focus on the tone you use, being calm can make the client understand that their being heard, make sure you ask after each step if their satisfied

# data[].attributes.body
smelly

Bad breath

# data[].attributes.body
if a client is not happy (poor communication), refer to the salon manager,

# data[].attributes.body
apologise for not meeting standards and speak politely

# data[].attributes.body
Salon manager

# data[].attributes.headline
what it does, ingredients, side effects 

# data[].attributes.subject
what it does, ingredients, side effects 

# data[].attributes.headline
Reasons why they need a he product and why it would benefit them 

# data[].attributes.subject
Reasons why they need a he product and why it would benefit them 

# data[].attributes.body
talk calmly and understand them

# data[].attributes.headline
Ask for what they want to improve, what their looking for from their treatment therefore you can sell them something that will benefit them

# data[].attributes.subject
Ask for what they want to improve, what their looking for from their treatment therefore you can sell them something that will benefit them

# data[].attributes.headline
the ingredients, benifits, relate it to their circumstances

# data[].attributes.subject
the ingredients, benifits, relate it to their circumstances

# data[].attributes.body
stay calm

keep a gentle, friendly tone

# data[].attributes.body
Unhappy with service

Communication

May not like the treatment

# data[].attributes.headline
Outcome from the treatment, contraindications, open closed questions, sign from client

# data[].attributes.subject
Outcome from the treatment, contraindications, open closed questions, sign from client

# data[].attributes.body
tell them the benefits of the product, give discounts

# data[].attributes.body
Go to the manager

the owner of the salon

Someone that’s higher from them

Senior therapist

# data[].attributes.body
What your using

if there is allergies

what to avoid like scarring

# data[].attributes.headline
Tell them nicely and politely to speak to salon manger if not there speak to senior therapist 

# data[].attributes.subject
Tell them nicely and politely to speak to salon manger if not there speak to senior therapist 

# data[].attributes.headline
you can do better or make the clients treatment better so they want to come back

# data[].attributes.subject
you can do better or make the clients treatment better so they want to come back

# data[].attributes.headline
to know what to improve on and if they were satisfied with their service 

# data[].attributes.subject
to know what to improve on and if they were satisfied with their service 

# data[].attributes.headline
ingredients, what it is for, what it does, price, side effects 

# data[].attributes.subject
ingredients, what it is for, what it does, price, side effects 

# data[].attributes.headline
Allows you to improve anything to minimise the complaints, to always make sure you give the best service 

# data[].attributes.subject
Allows you to improve anything to minimise the complaints, to always make sure you give the best service 

# data[].attributes.body
allergies

skin conditions

outcome of treatment

reason for treatment

open and closed questions

after care and home care advice

# data[].attributes.body
products used, signature, steps to service, skin conditions

# data[].attributes.body
I would talk through what’s not okay

And see what I can change about the treatment

Talk to the manager and find a soloution which could be partial refund

Free treatment and make sure communication is okay as they could walk out and leave bad reviews

# data[].attributes.body
lets the beauty therapist know what to improve and get better on

# data[].attributes.body
make sure your honest the product couldn’t be for everyone

And it could work for your client and couldn’t

Make sure you talk through on how to use the product and you won’t see a result straight away!!!!

# data[].attributes.headline
products, tools, tell them what are you gonna do and use and the order 

# data[].attributes.subject
products, tools, tell them what are you gonna do and use and the order 

# data[].attributes.headline
improve your services to minimise further complaints

# data[].attributes.subject
improve your services to minimise further complaints

# data[].attributes.body
To see what to improve, what to change

# data[].attributes.headline
so you can improve your skills and techniques, more clients 

# data[].attributes.subject
so you can improve your skills and techniques, more clients 