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It allows you to embody our company values within the relationship!

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You only get one chance to make a first impression - clear communication always

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To show partnership, delegated experts, share journey and expectations

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To learn the district's goals for using BrainPOP, what success looks like to them, and how we can best support their teachers

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TEAMWORK makes the DREAM work

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shows customer the team they have supporting their goals

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Exhibit a true partnership / you never want to leave them hanging

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All relationship partners are introduced at one time

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Continuity

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Get on the same page and have a contact peep

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It helps the customer know who their point person will now be moving forward, and for the whole team to align on the customer’s goals with BrainPOP. As a CSM, it is crucial for me to know what the plan is so we can hit the ground running to support implementation.

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Keep the money coming in

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To gain insight into the needs of the customer in order to plan effectively

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Ensures all involved parties have the same information and expectations so we can present a seamless and united experience for the customer

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The kick-off call ensures that everyone is on the same page😊

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clarify, plan, bond, succeed

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We have a full team looking out for their best interest

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To make sure your District team knows that they are set up for success and supported.

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to collaborate, ensuring an effective implementation where district goals are met, promoting a renewal

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Can know what’s going on with customers without them having to repeat it

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So we all have the same information

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Build a relationship

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To make sure current/new customers STAY customers for a long time to come.

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So everyone is aligned, District, Implementation, Sales and CS. Have clear goals and objectives from the start.

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If customers don’t hit the ground running they will be a non-starter and I’ll never renew/expand them.

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To begin building the partnership and set proper expectations of future support.

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Consistency

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To confirm all details

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Time to meet all stakeholders

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Sets clear communication and a strong partnership from the jump!

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To set the district up for success moving forward.

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Strong Implementation!

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Unified front to show wraparound support and ongoing partnership with our districts 💯

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Opportunity to align on goals and objectives