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Access web/app

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Select product, quantity

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Find and buy products

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Click shopping cart

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Click order

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Fill in delivery information (new customer)
Fill in phone number (old customer)

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Choose delivery date and time

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Choose a form of payment

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Order confirmation

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Order tracking

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Receive goods

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Door-to-door delivery- true commitment is the delivery motto of BHX. Bach Hoa Xanh will deliver in most provinces. Besides, delivery is on time as chosen. If the delivery is late, you will be compensated 50,000 VND. Whether coming to buy or deliver, the attitude of the staff will be happy.

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• Delivery fee by weight
Delivery fees will depend on the membership card. The highest rank is Gold, which will get free delivery for orders from 100,000 VND. For silver, there will be a 50% discount on delivery fees for all orders, free delivery from VND 100,000, but it can only be used 4 times/month. For bronze, free delivery for orders from 300,000 VND. The remaining customers have to pay by weight every 5-10kg, the shipping fee will increase by 5,000 VND

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• Fast delivery fee (applied from 8am to 9pm), after 9pm will deliver via Grab
Under 3km is 23,000 VND. From 3km to 4km is 25,000 VND. Each subsequent kilometer is an additional 5,000 VND. Spot fee only applies to goods with minimum size 50x40x50 and maximum 60x60x70, surcharge of VND 15,000 for bulky goods.

For this form, BHX has incentives such as orders from 100-300,000 VND, BHX subsidizes 10,000 VND / 1 order. Orders from 300,000 VND, BHX subsidizes 15,000 VND/1 order

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Customers can send their complaint to Bach Hoa Xanh through these ways:

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Through the complaint settlement switchboard: 1900 1908 - 028 3622 9900 (Working time from 7:00 to 21:30)

Through email: lienhe@bachhoaxanh.com

Through other reception channels deployed by Bach Hoa Xanh on its website/application from time to time

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Bach Hoa Xanh will contact with customers to find out the cause and agree to compensate or refund customers if it’s the fault of Bach Hoa Xanh or the staff of Bach Hoa Xanh

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Bach Hoa Xanh Committed products to Customers are all quality products, 100% genuine, of clear origin and exactly as the information posted on the App. If receiving goods of poor quality, the Customer will be refunded free of charge, Bach Hoa Xanh will refund the money and give a voucher to the Customer according to the policies of Bach Hoa Xanh from time to time. Customers can choose to:
Return the defective item
Exchange it for another product
There are two way to fix problem

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When the product purchased by the Customer encounters an error (delivered with the wrong type, quantity, defective product, dented, distorted, torn seal, etc)

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Bach Hoa Xanh will  send staff to the place to confirm the error and return the product if it is determined that the fault is caused by Bach Hoa Xanh or the supplier/manufacturer's product defect.

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1. When the Customer returns or exchanges goods with a lower value or Bach Hoa Xanh fails to deliver or is out of stock:

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1. When the Customer returns or exchanges goods with a lower value or Bach Hoa Xanh fails to deliver or is out of stock:

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If the amount to be refunded to the Customer is not more than 50,000 VND, the Customer agrees to let Bach Hoa Xanh refund in the Balance section at the Website/App.

If the amount to be refunded is over VND 50,000, the Customer has the right to choose: Refund in the Balance section or Request Bach Hoa Xanh to refund it via the method that the Customer has paid in advance for that order

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2. When there is a need to cancel the entire order, Customers can:

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2. When there is a need to cancel the entire order, Customers can:

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Bach Hoa Xanh refunds the money through the method that the Customer has paid according to the deadline in item