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All activities, behaviors, and actions of the team are in this box that is about to be opened...

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Which activities/actions/behaviors should be removed from the box?

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Which activities/actions/behaviors should be removed from the box?

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1. Please write down your thoughts by answering each of the following questions. (Your top #2)

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1. Please write down your thoughts by answering each of the following questions. (Your top #2)

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2. Read and then let's vote on each of the questions for the comments you agree with the most (you have 3 votes).

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2. Read and then let's vote on each of the questions for the comments you agree with the most (you have 3 votes).

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3. let's socialize the most voted and if you share something else with us is your moment.

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3. let's socialize the most voted and if you share something else with us is your moment.

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have a current retrospective to monitore our improvements

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have a current retrospective to monitore our improvements

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Support from Operations with staff areas

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Support from Operations with staff areas

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Facilities

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Keep track of all pending POD Assessments and help the new ones on how to do it

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Keep track of all pending POD Assessments and help the new ones on how to do it

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To decouple the large groups of operations

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To decouple the large groups of operations

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We should decouple the large groups of operations, create new DMs with groups of no more than 7 ~ PMs. This allows finer monitoring and control of the processes, failures, deviations, and objectives achieved. Following this, each DM can have a more precise status of what is happening, have meetings at that level with peer DMs and finally escalate to DD -> VP... For sure this will help to improve all our process

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Help with Pods status, unassigned, nps, TL bonus, shadows.

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Help with Pods status, unassigned, nps, TL bonus, shadows.

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I had to be reminded about my POD Assessment. From that experience I placed a reminder on my agenda to NEVER miss a POD Assessment again

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I had to be reminded about my POD Assessment. From that experience I placed a reminder on my agenda to NEVER miss a POD Assessment again

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Even though we are trying to use new processes, lack of commitment to follow them

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Even though we are trying to use new processes, lack of commitment to follow them

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look for another tool or process to have a better forecast

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look for another tool or process to have a better forecast

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Actively involve Customer side pod members and also get strong feedback from customer's management team

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Actively involve Customer side pod members and also get strong feedback from customer's management team

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Billing y P&L tool online

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Notifications of the end dates of all operations processes

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Notifications of the end dates of all operations processes

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Changes in processes and/or tools not involving end user

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Changes in processes and/or tools not involving end user

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We should create "Observers rooms". One person can take time to complete a file or a task (ex. Billing, P&L, etc.) and it will help as an example o reinforce knowledge. Observers will take notes and maybe ask some questions.

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We should create "Observers rooms". One person can take time to complete a file or a task (ex. Billing, P&L, etc.) and it will help as an example o reinforce knowledge. Observers will take notes and maybe ask some questions.

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Having support on small daily tasks Like creating SR, Billing, rotations etc, to have more time for PM activities with client.

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Having support on small daily tasks Like creating SR, Billing, rotations etc, to have more time for PM activities with client.

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We stopped looking at billing vs glow and it all went south :(

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We stopped looking at billing vs glow and it all went south :(

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Transfer of processes knowledge isn't effective

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Transfer of processes knowledge isn't effective

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HOw we managed the ADM & EFM projects base on the VMO Rules

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HOw we managed the ADM & EFM projects base on the VMO Rules

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Retospective between teams ans projects. Learning from different experiences would help.

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Retospective between teams ans projects. Learning from different experiences would help.

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Inviting people of other studios to our weekly meeting

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Inviting people of other studios to our weekly meeting

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Vision amplia de Globant. Conocer la empresa y saber donde estamos ubicados dentro de ella.

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Vision amplia de Globant. Conocer la empresa y saber donde estamos ubicados dentro de ella.

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Specialized team for operational tasks (Bill, rotate, create SRs for us)

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Specialized team for operational tasks (Bill, rotate, create SRs for us)

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PM shadowing program as part of onboarding

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PM shadowing program as part of onboarding

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Career path mentoring for every team member.

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Career path mentoring for every team member.

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Involve always PMs in the analysis of important decisions in PODs or account

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Involve always PMs in the analysis of important decisions in PODs or account

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consolidated portal with all the accesses and files for operation

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consolidated portal with all the accesses and files for operation

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Need PM trainings for those that only worked as SM in Globant

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Need PM trainings for those that only worked as SM in Globant

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Slow/non existing response from Globant support areas

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Slow/non existing response from Globant support areas

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Have a billing tool instead of a Spreadsheet

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Have a billing tool instead of a Spreadsheet

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Billing update process base on a G-sheet

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Billing update process base on a G-sheet

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Many time spent in lots of repetitive processes, we could use RPA or other tools to automate processes and maximize human time value 

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Many time spent in lots of repetitive processes, we could use RPA or other tools to automate processes and maximize human time value 

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Everytime we do not know who to contact for an issue within Globant, the Ops team is the place to go

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Everytime we do not know who to contact for an issue within Globant, the Ops team is the place to go

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consolidated contact list for disney parks specifically

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consolidated contact list for disney parks specifically

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Plan exchange trips to let people from one country, meet their team mates in other locations

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Plan exchange trips to let people from one country, meet their team mates in other locations

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lack of accuracy when it comes to calculate impact of increases and forecasting of costs, we need a better process/formula in order to be able to be more accurate.

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lack of accuracy when it comes to calculate impact of increases and forecasting of costs, we need a better process/formula in order to be able to be more accurate.

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Glow is too important and too slow to be a tool with such great importance and utility

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Glow is too important and too slow to be a tool with such great importance and utility

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Better staffing management, ¿what about an automatic feature that suggest the best possible candidate? 

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Better staffing management, ¿what about an automatic feature that suggest the best possible candidate? 

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From the financial perspective we received good support for improving forecast, BUT this communication should also be back to the Organization, for example taking changes request or improvements from the Portfolio to Globant´s processes handlers. 

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From the financial perspective we received good support for improving forecast, BUT this communication should also be back to the Organization, for example taking changes request or improvements from the Portfolio to Globant´s processes handlers. 

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Assign an operation mentor to new team members

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Assign an operation mentor to new team members

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Change "What didn´t go well" to "what could be done better" ;)

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Change "What didn´t go well" to "what could be done better" ;)

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Training in Power BI to improve knowledge in analytics in the team, creation of reports and automatic dashboards with databases.

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Training in Power BI to improve knowledge in analytics in the team, creation of reports and automatic dashboards with databases.

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Missing appropiate knowledge transfer plans

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Missing appropiate knowledge transfer plans

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have a ops website with all the Avengers metrics

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have a ops website with all the Avengers metrics

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Buy/Make a really good FP&A tool and a cloud-based enterprise performance management (EPM) solution

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Buy/Make a really good FP&A tool and a cloud-based enterprise performance management (EPM) solution

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Creating a Super spreadsheet for EFM estimation which provides cost based on team structure in order to know the margin during the estimate

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Creating a Super spreadsheet for EFM estimation which provides cost based on team structure in order to know the margin during the estimate

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POD metrics must be 3-5 max for a delivery project, to keep focus on those. Today all the 15 practices are not optional

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POD metrics must be 3-5 max for a delivery project, to keep focus on those. Today all the 15 practices are not optional

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To decouple the large groups of operationsWe should decouple the large groups of operations, create new DMs with groups of no more than 7 ~ PMs. This allows finer monitoring and control of the processes, failures, deviations, and objectives achieved. Following this, each DM can have a more precise status of what is happening, have meetings at that level with peer DMs and finally escalate to DD -> VP... For sure this will help to improve all our process