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4. Allow people time to process their thinking

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Take people at their word rather than assume a negative agenda

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remember, dissent isn't negativity

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welcome differing opinions, ideas, life experiences and culture

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put away distractions

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Ask clarifying questions; pose questions for understanding

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Stick to the facts

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6. Be considerate of team members personalities (ie True Colors)

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6. Be considerate of team members personalities (ie True Colors)

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Acknowledge dissenting behaviors

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1. Define and understand the problem

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1 person talking at a time - no side discussions

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Check for additional input

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Communicate your understanding of information received by paraphrasing

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Mutual respect of varying viewpoints

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Focus on current conflict

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Define frustration in the conversation

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Actively participating and contributing

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1.  Listen to understand, not respond

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Assume positive intent

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Be Nice/ Respect

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Stay on Topic

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1.  Active Listening

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6. Listen with your undivided attention; no distractions

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6. Listen with your undivided attention; no distractions

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Be willing participant - be actively engaged - put away distractions

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Keep team goal in mind - don't make it personal

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Be open to change/open minded

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Keep group diversity in mind (esp True Colors)

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1. Active Listening

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1. Be inclusive, Include everyone in the conversation

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pausing to absorb what you heard before responding

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Provide clarifying questions about body language you might see to gauge comfort level or input.