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WILSON RICAMARA
11- TVL-2

I have learned that when a customer complain you as a waiter act to resolve it as fast as you can you should listen to the guests when he or she's complaining about problems about food, delay or other issues with the restaurant, but when you can't handle the situation then you must call your supervisor or manager but if you can solve it that's much better.

I have realize that a complain will improve good service and good improvement for the restaurant and its staff/waiter you must possess the skills you need when handling the complaints its important to have a good communication skills to adress the problem.

I will apply what i have learned in this discussion when I become a waiter or  staff or manager in the future and I think I will kept learning communication skills when I graduated from senior high school and college.

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Upload your screenshot of your quiz here

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Upload your screenshot of your quiz here

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Write your feedback regarding the lesson discussed "Take Proper Action on the Complaint". This will serve as an improvement for the next lesson.

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Write your feedback regarding the lesson discussed "Take Proper Action on the Complaint". This will serve as an improvement for the next lesson.

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Write your feedback regarding the lesson discussed by your teacher. This will serve as an improvement for the next lesson.

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Write your feedback regarding the lesson discussed by your teacher. This will serve as an improvement for the next lesson.

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Upload your screenshots of your own conversation script here in taking room service orders through a telephone call.

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Upload your screenshots of your own conversation script here in taking room service orders through a telephone call.

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The lesson discussed by sir Welly is very good because he teached us how to perform and what we need to know in room service.

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The lesson discussed by sir Welly is very good because he teached us how to perform and what we need to know in room service.

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In taking room service I learned how to communicate with the costumers, take all the information like guest's name, arrival date, room number, no. of persons, type of breakfast and mode of payment. We can also suggest foods. And the last, we have must skills in communicating. 

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In taking room service I learned how to communicate with the costumers, take all the information like guest's name, arrival date, room number, no. of persons, type of breakfast and mode of payment. We can also suggest foods. And the last, we have must skills in communicating. 

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The lesson discussed by sir welly zamora is napakaganda at napakagaling nilang mag turo ipapaintindi nila sayo lahat ng di mo naiintindihan..tas ang sarap nilang pakinggan...

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Effective service recovery is vital to maintaining customer and employee satisfaction and loyalty, which contribute significantly to a company's revenues and profitability. Yet, most customers are dissatisfied with the way companies do not take advantage of the learning opportunities afforded by service failures. A research-based approach is presented for helping managers develop a comprehensive service recovery system. To encourage dissatisfied customers to complain, leading firms set performance standards, often through the use of guarantees; communicate the importance of recovery to employees; train customers how to complain; and use technological support offered through customer call centers and the Internet. Forms promote organizational learning by documenting and classifying complaints. Useful methods for accomplishing this are discussed.

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Effective service recovery is vital to maintaining customer and employee satisfaction and loyalty, which contribute significantly to a company's revenues and profitability. Yet, most customers are dissatisfied with the way companies do not take advantage of the learning opportunities afforded by service failures. A research-based approach is presented for helping managers develop a comprehensive service recovery system. To encourage dissatisfied customers to complain, leading firms set performance standards, often through the use of guarantees; communicate the importance of recovery to employees; train customers how to complain; and use technological support offered through customer call centers and the Internet. Forms promote organizational learning by documenting and classifying complaints. Useful methods for accomplishing this are discussed.

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The lesson discussed by sir welly zamora is amazing because I thought it was easy to do. After I watched the videos, I just ignored it. But the time I actually do what on the video was so hard, yes it is! But when I finished doin' that video, I'm happy and overwhelmed because it's worth it. Dami kong natutunan. Yung mga bagay na hindi ko gusto noon gusto ko ng gawin ngayon nakakaexcite tuloy magwork hihi. Nakakainspired mag aral kung alam mong magiging worth it soon.

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The lesson discussed by sir welly zamora is amazing because I thought it was easy to do. After I watched the videos, I just ignored it. But the time I actually do what on the video was so hard, yes it is! But when I finished doin' that video, I'm happy and overwhelmed because it's worth it. Dami kong natutunan. Yung mga bagay na hindi ko gusto noon gusto ko ng gawin ngayon nakakaexcite tuloy magwork hihi. Nakakainspired mag aral kung alam mong magiging worth it soon.

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In taking room service order through telephone call, I learned that I need to have a modulated voice and excellent communication skills and I also need to be smart when having a conversation with our caller/guest. We should do also a suggesting to our guest so it will help to increased business and eventually hotel becoming more successful.

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In taking room service order through telephone call, I learned that I need to have a modulated voice and excellent communication skills and I also need to be smart when having a conversation with our caller/guest. We should do also a suggesting to our guest so it will help to increased business and eventually hotel becoming more successful.

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In taking room service order thought telephone call I learned in room services is
answer the telephone call
on the third ring and greet the quest then asking her
name and room number after that take the order of the guest listen and write the order of the guest, do the suggestive selling repeat the order and comfirm for the finalization ask the guest for the time of delivery of the food ask the guest where settle hes/her bill ( in cash, credit card or charge to the room.)After service say enjoy your
meal and thank you& have a nice day.

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In taking room service order through telephone call I learned that I need to have a excellent communication skills and I need to learn suggestive selling techniques to increase sales of the restaurant.