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Thank you for calling Lafise Bank, Have a great day!!

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No really, Thank you very much for your help..

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Yes Miss Clark. Is there anything else I can help you with?

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Got it, That's all I need to do Sr?

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Ok Miss Clark, I totally understan and this case, I am reporting this charge to our Fraud Department and they will be checking that information and they will call you back at your contact number to let you know the next step that we need to follow. They will get in touch with you within 24 business hours.

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I'm sure I dropped it because 3 days ago I used it in the cinema but it was only today that I realized I had lost it that's why I hadn't called to cancel.

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I understand.... and just for procedure... Do you remeber if maybe you lend the credit card to someone else?

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It's a pricermart store for $100 and It's was yesterday at night.

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Thank you very much, now, Can you please tell me the name of the charge, the amount and the date Miss Clark?

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Ok. My name is Lucy Clark, my credit number is 4455-6677-8899, My brithday is on May 13rd, 1995 and my address is  Altos de Santo Domingo residential , House #34.

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Perfect!! May I please have your full name, your credit card number, date of birth and complete address please.

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No problem, I understand.. Go ahead

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I totally understand your concern, I am sorry to hear that, let me in this case check your account and to the best to help you out with this, but will need to ask you some information for security reasons.

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Hi Brandon.. I have a big problem in this moment..  I want to report that  I lost my credit card and has some charges that I swear I haven't done.

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Thank you for calling LaFise Bank, this is Brandon Ramirez speaking. How may I assist you today?