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room: 4pax 1 queen bed + 2 single bunk bed

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room: 4pax 1 queen bed + 2 single bunk bed

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pamphlet : facilities for in house guest

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pamphlet : facilities for in house guest

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take a selfie at the front desk (reception)

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take a selfie at the front desk (reception)

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We do the bbq dinner for the event (dinner)- theme: hollowen

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We do the bbq dinner for the event (dinner)- theme: hollowen

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With Nasir Bilal Khan - Tok Adi telemovie

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With Nasir Bilal Khan - Tok Adi telemovie

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take some photo with the actress that doing shooting at The Kabin

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take some photo with the actress that doing shooting at The Kabin

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with - Aida Khalida/ Aida Rahim

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when I am at the front desk - reception with the supervisor

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when I am at the front desk - reception with the supervisor

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When I am helping at the kitchen (part 3)

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When I am helping at the kitchen (part 3)

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When I am helping at the kitchen (part 2)

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When I am helping at the kitchen (part 2)

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When I am helping at the kitchen (part 1)

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When I am helping at the kitchen (part 1)

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SEMAKAN LOG HARIAN

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(4)BORANG C- PENILAIAN PRESTASI PELAJAR OLEH PENYELIA INDUSTRI

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(4)BORANG C- PENILAIAN PRESTASI PELAJAR OLEH PENYELIA INDUSTRI

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PART 1

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NUR NATASHA LIYANA BINTI MISROM (A14A0760) SAP/TOURISM FHPK

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DOCUMENT INDUSTRIAL TRAINING
(2) COVER PAGE & TABLE OF CONTENT

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(1)LINK VIDEO OF INDUSTRIAL TRAINING 20 JUNE 2018

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(1)LINK VIDEO OF INDUSTRIAL TRAINING 20 JUNE 2018

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Hi, good morning sir.

Here I attached my link video for the industrial training at The Kabin.

Nur Natasha Liyana bt Misrom. A1A0760 (FHPK/SAP)

https://youtu.be/cLu8X3B1QyY

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Yesterday is my last day of internship almost 4 month there.
i had learned many things, from nothing to something.
how to do a new task, and now i am pretty good doing that.
Thanks to my manager Pn. Ita Rozalind to give me an opportunity to be one of them. really had wonderful, ups and downs memories and learning.

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0700am- punch card

Here we got reservation from a group about 85 pax that were beyond from our total number of pax. they do the team building
The kabin can accommodate about 78pax in one time.
so we are really busy for today because we need to prepare their lunch and dinner also breakfast for tomorrow
we need to settle up the tables, chairs, buffet banquet, buffet pit and so on.
it was quite challenges because we have to prepare the food while fasting. it was very exhausted,  have to entertain the guests, what they needed we have to give ( best hospitality)
8.30pm- back home

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Same goes with the other weeks
our occupancy for 3 days achieved about 50% rate.
it is quite slow because of Ramadhan month.
my daily routine are as mentioned before :

1) when i am at morning shift, i will cleaned the savannah lodge
2) help the cafe staff if got many breakfast requested
3)help to do the houskeeping task.
4) cleaning the store
5)doing the front office job
6)clean the used dished  and also washed them.
and the others routine.
and also do my front office work
update payment either from online/walkin/reserved from particular booking.

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are my offday because of i got the replacement of two weeks leaves due to
1)my offday
2) replacement public holiday because of Pakatan Harapan win the election.

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For the whole 2 weeks, we are many do the maintenance work before Hari Raya which are :
1) unplug the tiles at the room, change it to new due to some of them had damages.
2) painting the frame of window with oil paint.
3) install the industry fan for rooms that needed
4) install the safety box for all rooms
5) plant the trees, trimming the tree, removed the grass etc..
6)install the grass carpet at the garden port that near with the american area of rooms.
7) we also do the changes of new menu to the cafe, updating the new prices at the board in the cafe.
8)preparing together the foods for breaking fast.
9) painting the wall in the rooms.
10) cleaned up all the trashes, garbages\ and make it all clean and clear.

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0700AM- Punch card
for today even in Ramadhan mood, we still have to work hard in  order to give the best cooperation and satisfaction for the coming guest which is a group from NU skin ( cosmetic branding)
they wanted to do the GALA NIGHT as the function for the dinner at our hall.
so that, we are so busy to make it all perfect either for housekeeping department and also food & beverage etc.
Today, i am helping a lot in the kitchen to prepare the western style food dinner for them.
10.30pm- back home. im exhausted for today..

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for these two days. we are not received any booking due to celebrate Ramadhan.
the occupancy of two days is 0% except for cafe sales.
we just do the housekeeping, clean all the facilities, make all the area clean, and tidy up the linens at the store and
setting up the buffet banquet for tomorrow.

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1200PM - punch card
we quite busy to handle the group from Eco-field that requested to move out all the room amenities : remote control(tv), mineral water and so on, due to they are monitoring the school kids from international school from Kuala Lumpur.
there is the photo that i am took when the day. at night they requested to do a camp fire and burn the marshmello at the bbq port as can see.

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Morning shift

As usual, if i am in the morning shift i will rounding all the places, checking what are the others doing, inspects the rooms, sweeping the savannah lounge, cleaned the spider's web at the reception area. Sometimes i will watering the plants that have around the savannah lounge.
need to prepare for the next arrival which is back to back arrival
we have to work together due to get fully house on weekend.
we have to do the back to back operation of the housekeeping.
ensure that all the upcoming payment need to be inform to the GM.

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0700AM- Punch card
Today is the election day!
we got a turn to go for the voting.
not really have many booking for today.
at that day, i spent a lot of time at the front office and housekeeping. Doing the rooms and standby if there had walk in guest and so on.
3.00pm- back home

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As usual i am doing the repeated routine of work which are :
1) when i am at morning shift, i will cleaned the savannah lodge
2) help the cafe staff if got many breakfast requested
3)help to do the houskeeping task
4)help to setting up the buffet banquet for dinner, lunch, brakfast, hi tea etc..
5) cleaning the store
6)doing the front office job
7)clean the used dished  and also washed them.
and the others routine.

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12.00PM- Punch card
actually today also i am not really feel well. but i am try my best to do my job at the front desk which are i got to register the guest that wanted to check in and also collect the payment of requested guest wanted to do the BBQ. The payment is for the rental of bbq lot.
At here, we have limited lot for the bbq that we just have about 3 lot only. all the rate is different and each lot have their own nomber of pax.
4.30 pm- i have work as half day because of my health condition is not good

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For the date is my first time to apply the leave because of i had something to be done at Johor. but unfortunately i got sick so that i have to take a MC for tomorrow.
29/04/2018
I take a MC due to my fever is not good, i am still not feel well to work,

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DAILY LOG SHIFT 23-27 APRIL EXPCEPT FOR 25 MY OFFDAY.

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DAILY LOG SHIFT 23-27 APRIL EXPCEPT FOR 25 MY OFFDAY.

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For the said date, my shift started at 7.00am.
i got same routine which is :
* we just received a few reservation for today.
1 from the whatsapp and the others were walk in guests.
But then we need to unpack the linens, clean up all the garbage. collect all the towels, linens, etc..
I am also take over the shift until we are closing the settlement for the transaction either cash or not
* my job in the morning will be at the cafe.
help them preparing the breakfast for the guests.
As well, i am settle down the report regarding updating what the other staff's work. key in all the preventive maintenance, facilities cleanliness, operation and also the quotation of the booking and so on.
Then, do the preparation for the back to back arrivals for to day. need to clean up all the units of rooms for the next guests check in.

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0700AM- Punch card

As usual, today guest will had their breakfast at 8 am.
so that we need to prepare all the foods on time. and i will rounding at the buffet to ensure all the foods are enough.
after they had their breakfast, we will cleaned all the tables, chairs, buffet banquet, table mats, clearing all the dished that had been used which is clean up Savannah Lounge area and also kitchen port.
then, continued to do the housekeeping.

We got many compliment from the guest that said our hospitality is good and the friendly staffs.
4.30pm back home

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1200PM- Punch card
as usual we will do the housekeeping work as continued to the bed making that we did not make it from yesterday.
to day we are full house.
so quite busy when the registration time. the guests wanted to check in early, but at least we can give at 2.30 pm to check in.
for today also we need prepared the buffet dinner and breakfast for tomorrow.
For dinner they requested to had BBQ dinner. which is we will serve the seafood like:
* squid, shellfish, sausage, shrimp, mushroom soup, garlic bread,mix salad, chicken etc..
10.00pm back home

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0700 AM- Punch card
today my work is fully at the kitchen. i am helping my supervisor and the other staff preparing for the breakfast and lunch.
after they had their meals, we have to clean the savannah lodge as the area for them to eat.
Then, we have to continue clean the room, do the ed making (housekeeping) for tomorrow arrivals.
5.00pm-back home

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0700 AM- punch card
at this morning, we received a group from Petronas that wanted to do a retreat.
they had arrive early around at 9.30 am.
in the morning they had used our meeting room for some discussion about 4 hours
after that, they were check in to the rooms.
We are done prepared all the facilities for them and give all our best cooperation.
this group requested to do Hi-tea, dinner, breakfast and lunch. so we are quite busy at the kitchen. need to prepare all the foods on time.

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MY OFF DAY..
Here i am showed how the room that can fit for 2pax.
there has 1 queen bed and actually only has 1 unit of 2pax at the kabin. due to kabin concept are more to family type.
This room is facing the pool. if rooms that facing pool, the price will be different with others.

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0700am-punch card
need to prepare for the next arrival.
we have to work together due to get fully house on weekend.
we have to do the back to back operation of the housekeeping.
ensure that all the upcoming payment need to be inform to the GM.
Other than that, Clean up Savannah  lodge and the BBQ area.
my front desk job also do check out for the guest at the reception.
3.00pm- back hom

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0700am- punch card
today we more steady, due to we just got only one booking.
so that, we just loaded the dirty linens  before the laundry collect them.
then, do a few rooms as back up if there has a walk in guest.

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0700 AM- Punch card
today guest will had their breakfast at 8 am.
so that we need to prepare all the foods on time. and i will rounding at the buffet to ensure all the foods are enough.
after they had their breakfast, we will cleaned all the tables, chairs, buffet banquet, table mats, clearing all the dished that had been used which is clean up Savannah Lounge area and also kitchen port.
then, continued to do the housekeeping.

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0700 AM- Punch card
Basically, at the front desk i will filled up what that needed in the reports of income movement, sales income, daily log shift and also cash sales.
today, we got booking from a group that wanted to do a family day. So we needed to prepared all the things either catering buffet for dinner and breakfast.
setting tables and so on.

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0700 AM- Punch card
As usual, if i am in the morning shift i will rounding all the places, checking what are the others doing, inspects the rooms, sweeping the savannah lounge, cleaned the spider's web at the reception area. Sometimes i will watering the plants that have around the savannah lounge.
Then,  housekeeping works.
For today, we got a reservation from a group that need to used our meeting room that called Valencia Hall that can accommodate about 30pax at one time. They requested to used tables and chairs like in the classroom typ

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07.00AM - Punch card
at that day, i spent a lot of time at the front office and housekeeping. Doing the rooms and standby if there had walk in guest and so on.
3.00pm- back home

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MY OFF DAY..
Here when i got to take a photo together with the one of them.
This is Mr.Nasir Bilal Khan who is rolled as 'Tok Adi'.

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07.00AM- Punch card
i got lucky because of there has a shooting from the television production from Astro.  we got welcoming them at TheKabin.
As usual, when in the morning i will sweeping and cleaned the lodge. Sometimes i will watering the plants that were there.

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12.00PM- Punch card
we just received a few reservation for today.
1 from the whatsapp and the others were walk in guests.
But then we need to unpack the linens, clean up all the garbage. collect all the towels, linens, etc..
I am also take over the shift until we are closing the settlement for the transaction either cash or not

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07.00AM- Punch card
at this sunday, even we got the arrivals, but we also rushing in order to prepare for the event birthday party. so we have to separate the staff in 2 group.
group 1 need to settle up the rooms and also the preparation for the event and the other group settle up all the catering buffet for the event.
i have to do the over time because our limited staff to handle the event.
7.00pm- going back.

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7.00 AM- Punch card
need to prepare for the next arrival.
we have to work together due to get fully house on weekend.
we have to do the back to back operation of the housekeeping.
ensure that all the upcoming payment need to be inform to the GM.
Other than that, Clean up Savannah lodge and the BBQ area.

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07.00AM- Punch card
We needed to be ready, all the facilities in good condition so that we not get any comments.
what i needed to do are :
*need to ensure that all the rooms are ready before the time check in.
*the rooms need to inspect, in order to know what are not enough, so that we can top up such as : roll tissues, shampoo, bath soup, mineral water, coffee & tea etc..
sweeping the Savannah lodge.
do the housekeeping.

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07.00AM- Punch card
these day i am busy, because we have to clean up all the facilities that had been used before during the arrival at the weekend.
such as :
* Cleaning pool  in the morning.
*Cleaning public toilet.
*Cleaning kitchen.
* Cleaning linen and banquet store.
So we got to prepared for tomorrow guests which is a big group about 66pax
- housekeeping work must be done well.
- I am also help my supervisor buy the groceries for the buffet catering.
back to my work, i am done to do my work that need replying all the messaging, updated payment, report and so on before im hand over the shift to the next staffs.

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MY  OFF DAY!
i will shared a photo when we got reserved from guests that doing the team building and so on.
These photo from a group that doing the prudential insurances. about 80 number of pax.
Doing some activities.

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07.00AM- punch card
During this day, we quite relax because of just got 2 units of room that were check in.
so we just prepared for their rooms and a few rooms that might be walk in guest wanted to check in.
3.00pm- back home

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07.00AM - Punch card
In this morning, as my routine i will always sweeping the trash and clean up at the Savannah lodge area. Even they are not telling me to do it, i will let it be as my routine job when im at the morning shift.
then i got an ordered, which is i am needed to mop the Vladivostok Hall which is  the upper floor at the Savannah lodge.
Checking that at the pool area was cleaned well and also at the public toilets.
As well as do the housekeeping at the afternoon preparing for the next arrival.
3.00PM- going back home

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07.00AM - Punch card
at this morning, it is quite busy because we needed to setting up tables and all the pits of buffet for the breakfast for 30 pax.
Usually the breakfast will start if the guests request the times by their own planning : usually started at 7.00, 8 am or 9am.
in that morning, i will ensure that all the foods and drinks ready on the time.
After the breakfast is done, as usual will collect all the plates, glasses and so on also clean up the site.
We also restored the table after they had done their beakfast.
Continued our routine work as usual.

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12.00PM- Punch card
On Saturday, we are fully housed! all the units of room were fully booked. So we are quite busy to clean up all the rooms for the arrivals.
after i am done with the housekeeping work, i am helping at the kitchen to prepare for the bbq dinner at 8.00pm. We need to prepare for All the foods, drinks, setting tables, banquet, buffet and so on.
10.00pm- going back home.

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07.00AM- punch card
As usual, if i am in the morning shift i will rounding all the places, checking what are the others doing, inspects the rooms, sweeping the savannah lounge, cleaned the spider's web at the reception area.
Im also help other staff to count the dirty linens before hand them to the laundry and also separate the dirty sheets.
At this day, we got received about 8/18 units of arrivals. So we need to ensure that all the rooms are ready and in good conditions

# data[].attributes.body
07.00AM- Punch card
As usual, if i am in the morning shift i will rounding all the places, checking what are the others doing, inspects the rooms, sweeping the savannah lounge, cleaned the spider's web at the reception area. Sometimes i will watering the plants that have around the savannah lounge.
Then,  housekeeping works.

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Today is my offday on wednesday

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12.00PM- Punch card
During this day, same goes with yesterday, when there is not really many occupancy of the arrival, we as the staffs can be quite relax, just doing a few works such as housekeeping for the arrival guest/walk in guest. other than that, just helping the other staff cleaning the kitchen, linens store and banquet of buffet

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12.00PM- Punch card
On monday, rate of the occupancy rooms are quite slow due to school holiday was end for a week.
At the day, we just continued our work as usual, do the housekeeping making all the facilities in a good order and so on.
At the evening, i am settle up  the reports, updating all the movement and also front desk work.
8.00pm- back home

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07.00AM- Punch card
Will be at the cafe setting up for the breakfast.
at the afternoon, busying clean up the rooms and do a few rooms for the walk in guests.
3.00pm- back home

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07.00AM-Punch card
As usual, for the whole school holiday week, my job in the morning will be at the cafe.
help them preparing the breakfast for the guests.
As well, i am settle down the report regarding updating what the other staff's work. key in all the preventive maintenance, facilities cleanliness, operation and also the quotation of the booking and so on.
Then, do the preparation for the back to back arrivals for to day. need to clean up all the units of rooms for the next guests check in.

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12.00PM- Punch card
As usual, do the preparation for the back to back arrivals for to day. need to clean up all the units of rooms for the next guests check in. we quite rushing and busying for the preparation must done before 3pm cause time to check in is at 3pm.
After the busyness, i am taking over the shift and continued my work at the front office. settle down all the detailing for the report, payments etc..
at 9.00pm- going back home

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07.00AM- Punch card
As usual, for the whole school holiday week, my job in the morning will be at the cafe.
help them preparing the breakfast for the guests.
Around 12pm, i will do the housekeeping work, take out the linens, do the bed making, clean the rooms, toilet, trashes and so on.
at 3.00pm going back home

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This is the scenery landscape and rooms for 6 pax. 20 x 40ft of the cabin.
Its suitable to relax with family

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07.00AM- Punch card
At the morning were quite busy due to especially at the cafe because of we got received arrival from the yesterday.
I am helping the cafe's staff in that morning.
My job when i am at the cafe was make the drinks, taking orders, served the customers and etc..
Cafe's operation will stop for the breakfast maximum at 11.30 am. After that, we are preparing for the lunch which is started at 2 pm. Our menu is more to the western food : pasta & spaghetti, chicken chop, waffles, burgers.
As usual, we will do the housekeeping at 12/12.30pm after all the guests check out at the day. Then we need to standby for the next arrivals.

# data[].attributes.body
07.00AM- Punch card
During these school holiday, we are received almost fully booked for the whole 1 week.
so that, we need about at least 2 person of part timers to help us during that week.
It is because of we have to do the back to back operation especially for the housekeeping department. for the whole 1 week we need to be prepared for the arrivals day by day.
3.00pm- hand over the shift

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12.00PM- punch card
At this day, we are really busy because we need to clean up all the messy for the whole weekend (saturday arrivals) either for kitchen, cafe, reception area and also housekeeping department.
Among our activities for weekend :
1)Savannah Lounge need to polish. (reception area).
2)Clean up Kitchen,Linen store and banquet store.
3) Clean up public toilet.
4)Clear up rubbish at pump. house area and clean up pump house.
5)Clean up games room and karaoke room.
Took over the shift at the evening.
8.00PM- back home

# data[].attributes.body
12.00PM- come work
Cleaning the reception area (FO), sweeping the garbages.
Cleaning the Savannah lodge.
Tidy up the chairs, tables etc..
helping at the cafe : taking orders, punch the orders in the systems.
at the evening doing my work at the FO.

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12.00PM- Come work
as always, doing my work at the FO : answered calls, replying messages, key in the payment through quotation and emails. doing the report and made booking by system. checking all the pending payment and collect it from the customers.
helped others doing the housekeeping. that is my back to back routines for every day

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12.00PM- Come work
took over the shift from morning crew.
doing the front office work.
unplugged the dirty linens.
doing the housekeeping task, cleaned up the rooms.
then, continued my work at the front office.
8.00pm going back home.

# data[].attributes.body
12.00PM - come work
Sometimes, if the linens such as pillowcases are not enough, we will do the self laundry.
at that day, im ironing about 27 pillowcase  preparing the linens for the housekeeping.
as always, doing the front office work, all the settlement for the whole day.
8.00pm- back home

# data[].attributes.body
wednesday will be my offday! yahooo.. :)

# data[].attributes.body
12.00PM-  Come work
I am spending a lot of my time (shift)  doing the front office job .
and helping other members a bit doing their task.
8.00pm- back home

# data[].attributes.body
7.00AM- my shift time at the day.
at that day, i spent a lot of time at the front office and housekeeping. Doing the rooms and standby if there had walk in guest and so on.
3.00pm- back home

# data[].attributes.body
7.00AM- come work
helping in preparing the breakfast.
will rounding and refill if there have foods that finish.
after that, clearing all the tables, trays buffets cleaned up, sweeping the trash... cleaned the lodge. preparing doing the housekeeping for the next coming check in guests.
Helping the chef preparing foods for the dinner at the kitchen until all done.
7.30pm- going home. im dong the over time due of the many things had to be cleared

# data[].attributes.body
12PM- Come work
at this day,  a group had make a reservation at our hotel. they requested and booked dinner (catering) with us.
I will help at the kitchen. preparing for the cooking things, raw foods until to be served.
by the time after we all have done it, i will covered at the FO. actually our reception area is a outdoor area which is same lodge for usually dinner site.

# data[].attributes.body
12PM- come work
for the whole day my shift im just doing the front office job. still learning all the things.
key in all the bookings, answered calls, replying the messages, key in the payment and so on.
if im not sure about the FO job, there will had supervisor that will assist and help me.

# data[].attributes.body
12PM- come work
12pm - 3pm will do the housekeeping job. At these hours, all the staff will do the same job due to we are not have enough staff.
Then in the evening, as always i will took over the shift from the morning staff. Im still learning how to closing the account and key in all the sales for the whole day in the reports before sending it to the GM.

# data[].attributes.body
12PM- Come work
during weekdays, the occupancy of rooms are not high than weekends. so we got many free time and will rest well after faced the busy times during weekend. at here, number of the staffs just remain about 10-11 workers only that doing the successful of the operation. so it is why we have to know each operation even it is not our job. We have to be a multitasking staff so that we can help and cover for each others.
As per weekdays, we just preparing for doing the rooms (housekeeping) and standby if there has a walk in reservation/booking.
at the evening, i will took over the shift at the front office.
8.30pm- going home after im done closing and sending the reports to the General Manager.

# data[].attributes.body
07.00AM- Come work
at this morning, it is quite busy because we needed to setting up tables and all the pits of buffet for the breakfast.
Usually the breakfast will start if the guests request the times by their own planning : usually started at 7.30, 8 am or 9am.
in that morning, i will ensure that all the foods and drinks ready on the time.
After the breakfast is done, as usual will collect all the plates, glasses and so on also clean up the site.
At 12pm, will do the hosuekeeping job as usual.
3.00pm- going back home.

# data[].attributes.body
12.00PM- Come work
Usually during on 12pm until 3pm is our housekeeping time. So that, customers will check in at 3pm. As usual, im doing the housekeeping job at this time. After that, i had helped at the kitchen due to we got the requested catering by the big group that wanted do the retreat/company trip at TheKabin. I had done the setting up buffet dinner pit such as plates, glasess, fork and spoons etc..
at the evening, helped in the making of bbq dinner, which is I will look around the buffet that the foods needed to be add.
At this time, i got lucky because im helping the guests that wanted do the surprising to their co- worker because of her birthday.
After they done the dinner, we will collect all the plates that being used to clean up  and tidy up the lodge as per their dinner site.
Around 10.30 pm i got to back home.

# data[].attributes.body
9.00am- come work
Started my day at the Front Office doing the job as usual.
Then, doing the housekeeping, cleaned up all the mess.
Housekeeping task : cleaned up the trashes, cleaning the toilet, rooms and others.
5.00pm- going back home

# data[].attributes.body
12.00pm- come work
At that day, I have started my work by doing the housekeeping task which are I am done the rooms that can accomodate about 2 pax, 4 pax and also 6 pax.
In the evening, as usual  I took over the FO task : answering the called, replying the whatsapp from the guests. helped the closing settlement.
8.30am- going back home.

# data[].attributes.body
12.00pm- come work
Cleaned up the Savannah lounge
Cleaned up the kitchen : washed the trays, and others buffet things.
Doing the housekeeping.
Take a looked at the FO : doing the checked in guests, booked guest (in house guests), answered the called.
Do the laundry, ironing the pillowcases about 10 pieces. Folded the towels.
8.00pm- going back home

# data[].attributes.body
OFFDAY. for 2 days

# data[].attributes.body
8.00am- come work
At this day, in the morning I had to helped my supervisor at the Kabin's cafe because on that day we had VIP guests.
As usual, served for their breakfast, taking ordered foods and drinks.
After that, took over the shift helped at the FO. Doing the housekeeping as usual, cleaning up the rooms and also the toilets.
4.00pm- going back home

# data[].attributes.body
9.00am- come work
I am learned about the FO settlement : key in the data in the income movement, cash deposit and also reservation booking through whatsapp for the whole day.
5.00pm- going back home

# data[].attributes.body
9.00am- come work
As usual, come to the receptionist helped some task from it.
Clean up the kitchen, sweeping the trashes, wiping some bad spots.
Then helped the receptionist : key in details of the guest for booking.
Do the housekeeping, FO.
5.00pm- going back home