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We would suggest to tell people, that all the vitamins will only come out of the package if you use the machine. They could do a study showing how many vitamins are in the juice making it with the machine compared to pressing it out by hand from the package.
For the future they should focus on the actual product - the juice - and not the machine. They could also sell their juice in bottles, which can be environmentally friendly and made out of glass --> reusable. Moreover, they should focus on the customers taste, e.g. customers can choose their own preferred ingredients for their juice - so they can offer customized juices.

If they want to sell the machine also in the future, they should think about using a testimonial, e.g. stars supporting a healthy lifestyle (Gwyneth Paltrow, Kayla Itsines).

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They should try to focus more on the "healthy aspect" of the product

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They should try to focus more on the "healthy aspect" of the product

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If the juice really is great, then just leave out the machine (people know that they do not need it). Put the juice on a bottle. Just acknowledge the mistake of introducing the machine, you cannot save such a flop anyway.

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Collaboration with influencers in order to regain customer trust

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we would tell that the machine gets 100% of the liquid out, but your hands can't. So in longterm it is more efficient to buy the machine and have all the juice thats possible out of one package. And the machine safes time and power.

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we would tell that the machine gets 100% of the liquid out, but your hands can't. So in longterm it is more efficient to buy the machine and have all the juice thats possible out of one package. And the machine safes time and power.

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Further the person can do something else while the machine squeezes the juice in the morning...

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Drop the price further as Apple did with the iPhone. Value is not equal to the price - admit that and tell that you as a company made a mistake. 

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Drop the price further as Apple did with the iPhone. Value is not equal to the price - admit that and tell that you as a company made a mistake. 

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A strategy focusing on making everyday life easier. Yes you can squeeze it out yourself, but wouldn't you rather spend the time on something else and let the machine do it for you?

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Creating a trust story and sharing it all over for showing people the other face of the company

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Come up with an additional benefit to communicate e.g. you can take over an "innovator role" in your friends group (people see this machine at your place, think you are a really fancy, modern, healthy person), find a way to communicate this

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Try to give the consumer an extra benefit when purchasing the machine. E.g. Give free monthly samples to customers that buy the machine to establish a juice community. 

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Try to give the consumer an extra benefit when purchasing the machine. E.g. Give free monthly samples to customers that buy the machine to establish a juice community. 

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We would create a communication (something like dialogue strategy) with the consumer where the juicero would be implied to be a stylish kitchen equipment, so something like the iphone. The reputation as it would be cool to own it

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We would create a communication (something like dialogue strategy) with the consumer where the juicero would be implied to be a stylish kitchen equipment, so something like the iphone. The reputation as it would be cool to own it

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Maybe having all of the Kardashians own it...

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You could do product development and inset a cooler system - and promote as a cool freshing juice in 2 minutes. 

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You could do product development and inset a cooler system - and promote as a cool freshing juice in 2 minutes. 

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focus on health benefits of the juice and the effects different diets can have on health. Target different types of juice pack to different target groups by health benefits. 

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focus on health benefits of the juice and the effects different diets can have on health. Target different types of juice pack to different target groups by health benefits. 

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Eliminate the machine and admit the mistake, but emphasize that the interest of the company was in the health benefits and the improvements that can be made in health with the juice programs

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release a short, fun, realistic video that shows random people in malls, on the street etc. testing the difference between the juice made with the machine and juice made by hand squeezing. the video should show people preferring the juice made by the machine

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start a campaign on fb to get some new recipies and more followers

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start a campaign on fb to get some new recipies and more followers

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meybe to tell people that the part of the income from selling the machines is going for investing into green healthy things and so on...So people can support it...

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Change the product, so you actually can't get the juice out. It might backlash even more since they should have done that at the first place though.

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Change the product, so you actually can't get the juice out. It might backlash even more since they should have done that at the first place though.

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Acquiring an healtier lifestyle than an expansive machine

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Acquiring an healtier lifestyle than an expansive machine

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What you are paying for is the possibility to obtain a stock of tasty and healty juice bags, where the machine is a gift from the company to celebrate you joining an healtier lifestyle. The machine is a symbol of your choice, not the choice itself.

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-  Subscription packages that are a bit more expensive but would include the machine
- Image campaign through a reliable celebrity (Sport Star / Usain Bolt - maybe his success comes through juice)
- scientific health benefits of daily juice consumption
- streamlining the machine – make the price cheaper to the level of a normal juice press. Emphasis is on the quality and the cleanliness of the press + relationship with the farmers for the best products (The juice is not available anywhere else)

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school cooperation to offer pupil a healthy breakfast for a cheap price and develope a bigger machine for a kind of industrial use

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school cooperation to offer pupil a healthy breakfast for a cheap price and develope a bigger machine for a kind of industrial use

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Emphasize that the cost of machine includes much of what's behind the whole production -> one time high contribution & then rather cheap re-buy of bags vs. cheaper machine but juice bags price would increase significantly. The overall price is still justified! Emphasize story behind (thoughts of company to simplify consumer daily lifes/routines). Make Image campaign - storytelling of Founder, show thoughts. Everything has a reason, not about ripping off the customer.

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Emphasize that the cost of machine includes much of what's behind the whole production -> one time high contribution & then rather cheap re-buy of bags vs. cheaper machine but juice bags price would increase significantly. The overall price is still justified! Emphasize story behind (thoughts of company to simplify consumer daily lifes/routines). Make Image campaign - storytelling of Founder, show thoughts. Everything has a reason, not about ripping off the customer.

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I believe any message would not be working unless it's about the device but not the juices! cause no one has gone against the juices . you should find out a new fact about the device which makes it valuable to spend on.

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When your device does nothing it is soon or late out of the game! why do you have to spend your resources on rescuing a machine that does nothing?
Try change it to a machine that mixes the different juices the way user decides.