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A record of skills I have used in new scenarios.

Observations/reflections of the workplace.

CAP= Citizen's Advice Portsmouth

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Today, I was able to have my first session with both Jan and karen, the employees that I will be reporting to. During the meeting, we were able to establish my work dates as well as my first couple of tasks. Simultaneously, we decided this week I would focus on:

- Stategies for the social media sites engagement
- Review of charity's main compeititon (e.g. Advice Portsmouth)

I had to ensure my listening skills were in action, in order to fully understand the tasks I would have to do.

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Today, I had a range of meetings again simply intergrating me into the company.

At 08:30AM, I had a meeting with Karen to discuss my understanding of my upcoming task and just to generally check on how I am.

Moreover, I had an introductory meeting at 11:00AM with HR manager, Sana. Sana was extremely welcoming, as she expressed the support that I have and the range of courses I would be completing.

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Later that evening, I recieved a number of emails from people within the organisation.

From Ryan, I recieved invitiations for Tuesday's interviews accomanied by the communications spreadsheet for the upcoming week.

Lastly, I also recieved a forwarded email from Jan regarding company collaborations with the 'local giving for local needs' organisation.

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Over the weekend, I began to plan and draft my first report with refernces to aims on the communications spreadsheet.

The mini report can be accessed here through the attatched URL.

I finished on the weekend and refined on the Monday, after my meeting with Karen.

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10/11/20- Meetings & report feedback (3h)

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10/11/20- Meetings & report feedback (3h)

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Today, I had a range of meetings as well as my pitch for social media strategy.

Our first meeting began at 12:30, this was a discussion with the communications team. I then had the privilege of presenting my report; recieved feedback from colleagues. Everybody seemed to welcome my fresh ideas and they believed my work was well though out.

The 14:00 meeting consisted of current projects that were currently happening and my next steps. With Karen and Jan, we were able to decide on my next tasks:

Research into specific SM strategy

Research into use of terminology, being politically correct, etc (collaborate with Ryan, project support)

Incl. Greg Clarke example

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Over the past couple of days, I have been doing some in-depth research into social media stategy and political correctness.

Conveniently, I have found myself incorporating the use of the SMART model into the social media stategy of CAP which will be evident in the document.

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Proposed social media stategy & Terminology 

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During this meeting, Ryan and I collaborated on the terminology research we had to do.

This did not take long as we did some prior research, and put it together.

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17/11/20- Meetings & Proposal feedback (3h)

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17/11/20- Meetings & Proposal feedback (3h)

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Again, I had the regular meetings as well as  pitch for social media strategy & terminology.

The first meeting began at 12:30, this was a discussion with the communications team. I was then able to present the report that Ryan and I had collaborated on- recieved feedback from colleagues.

The 14:00 meeting regarded a further discussion of political correctnesss terminology as well as genral business development actions.

Next tasks include:

Terminology adavancements- advice to colleagues post? Oracle on the terminology debate? Promoting employees to THINK.

CAP survey quotes- link quotes to services we run.

Social Media- Questions that we should ask other organisations? What measures social media efficiency? How can we engage with our audience?

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----> Equality, Diversity & Inclusion Conference (1h)

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----> Equality, Diversity & Inclusion Conference (1h)

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I had the privilegde of attending a conference regarding how citizen's advice incorporate equality, diversity and inclusion into their everyday works.

This also included meeting some of the leaders of  groups based on representation (e.g. BAME, LGBT, etc).

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Similarrly, today I was lucky enough to attend another CAP event. This was simply a networking event.

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Via emails, I was able to arrange a further meeting with Ryan.

I was also able to disuss with Sarah (Social Media Lead)  the creation of a video for Fuel Povery Awareness Day (27th Nov).

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19/11/20- Advocating in an ever-changing world Conference (1h)

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19/11/20- Advocating in an ever-changing world Conference (1h)

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Today, was the last day of events that I would be attending.

Undertsanding that CAP are able to incorporate advocacy in a world that is constantly changing, was really eye opening.

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This was the first written feedback I recieved from both Karen & Jan, thus allowing me to reflect and make progress where necessary.

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Today, this project took me longer than usual as I had more to do.

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After my meeting with Ryan and seeing his work, I decided that my presentation would now be differnt when delivery work. I now include the logo on research, to portray brand identity.

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24/11/20- Meetings & Report Feedback (3h)

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24/11/20- Meetings & Report Feedback (3h)

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After the usual morning meetings, it was established that my next tasks would be:

Structure- improve report (introduce subject, arguments?)

Branding

27th Nov- World Fuel Day Video

Revistiations with Ryan

Contacting CAP group leaders

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26/11/20- World Fuel Day Video Creation (7h)

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26/11/20- World Fuel Day Video Creation (7h)

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This video took me a while to create. It required myself to create a script, make up look, as well as edit the video and incorporating the CAP housestyle, logos, etc.

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After recieving feedback from everyone at CAP, it was decided that my video would be uploaded on youtube. I beleive everyone enjoyed the video, and thought it was extremely creative!

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28/11/20-30/11/20- CAP Social Media Strategy Revisited & Survey Post Creation (3h 30 mins)

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28/11/20-30/11/20- CAP Social Media Strategy Revisited & Survey Post Creation (3h 30 mins)

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This was a demonstration, of the potential social media posts we could create with the use of client survery information. I made this alongside Ryan's leaflet.

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Ryan and I discussed the work we had previously submitted in the week. We came together and made any corrections advised by the rest of the team.

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In today's meeting, we discussed:

Future perceptions of social media? Updated version.

Top Benefits of investing in social media

Using LinkedIn post for social media

Creation of social media strategy

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This was my regular email check after the meetings happened yesterday. I ensured I answered everyone, and kept on top of any social posts I had to make.

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This was the report I constructed, ready for Monday's meetings.

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After presenting the report, it was decided one of my final tasks would be:

Creation of social media post for human rights day (10th Dec)

Look into social media scheduler

Look into email from Chris

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This is the piece I created for human rights day.

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I did some further research into a varity of social media schedulers, how to portray house style through CAP resources, etc.

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Today I departed from everyone and said my goodbyes. I was told I am welcome to return for WEX at any time, I recieved a Christmas hamper from CAP & enjoyed the experience.