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To learn to be able to use technical support tools in order to be

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to be able to help other people fix issues they could be having with there computer

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learn about support and management of IT systems

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to be able to give an understanding about it support and be able to help others with there technical problems.

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Computer hardware

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Developments in technology and to be able to understand how IT technical support can help people in day to day lives

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7 pass
4 merit
2 distinction
There are 2 assignment

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6p   3m   D3

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Upgrading Computer hardware with upgrade paths, management of hardware, E-Waste Planning and technical support with Hardware and software

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7p, 4m, 2d

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6 pass criteria, 3 merit criteria and 3 distinction criteria

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P1, P2, P3, P4, P5, P6
M1, M2, M3
D1, D2, D3

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P7
M4
D2

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6P, 3M, 3D