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Työskentely (5) ja tiimityöskentely (3)

Työskentelimme yhteistä tavoitetta varten, harkitusti ja positiivisella otteella. Tiimi tuki toisiaan ja pyrki yhdistelemään yksittäisten tiimijäsenten vahvuuksia.

Julkisen sektorin prosessit (5)

Saimme hyvän ja selkeän käsityksen kirjaston eri toiminnoista, niiden kuvaamisesta erilaisten mallien avulla ja mahdollisista tehokkuusmittareista.

Asiakaslähtöinen palvelu (3) ja tietojärjestelmät  (3)

Tutustuimme kirjaston asiakaspalvelukäytäntöihin ja käytössä oleviin tietojärjestelmiin.

Parannettavaa

Enemmän tiimitapaamisia kasvotusten virtuaaliratkaisujen sijaan.

Tiimi olisi voinut vaihtaa puhelinnumeroita ja pitää yhteyttä puhelimitse.

Enemmän aktiivisuutta ja sitoutumista.

Tervettä ryhmäpainetta saada tuotoksia aikaan olisi kaivattu.

Enemmän aikaa tehtävien tarkistamiseen, korjaamiseen ja viimeistelyyn.

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Collection of 1.5 million items
Naxos Video & Music Library
RedFox Language service
Place reservation

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Circulation
Tracking material holdings
Cataloging
Acquisitions
User Management

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3 - capable of defining the implementation of client-oriented services
3 - capable of figuring out how information systems are possibly to be utilized in processes

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Interview
Feedback
Rating

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Error Rate or Accuracy (First time right)
Timeliness
Output quality
Performance
Effectiveness
Complaints

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Processing Time
Delay or Waiting Time
Volume
Cost
Damaged

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Complaints and comments,

Customer research and feedback,

Contribution per employee ,

Overall equipment effectiveness,

People productivity,

Delivery schedule achievement,

Efficiency ratios and

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THREE TYPE OS MEASUREMENTS: INTERNAL, OUTPUT ANS SATISFACTION

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THREE TYPE OS MEASUREMENTS: INTERNAL, OUTPUT ANS SATISFACTION

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measurable value that demonstrates how effectively a company is achieving key business objectives

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MEASUREMENT OF PROCESS PERFORMANCE IN PUBLIC LIBRARY

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MEASUREMENT OF PROCESS PERFORMANCE IN PUBLIC LIBRARY

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5 - capable of applying the learned model competently and justifying the found choice

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Should conduct more face-to-face meetings instead of virtual meetings or messaging.

Should share phone numbers in order for contacting easier.

Should be more active and committed.

Should be more direct and assertive with procrastinators or free riders .

Should put the team deadlines at least 1 day earlier than the real deadline in order for checking the tasks' outcomes and fixing if needed.

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Best Experience: Learn about Finnish Library System.

What I have learnt: Know about basic process of public sector service and learn some Finnish in the course.

What I do: Doing interview, gathering information and working on PowerPoint.

About the Team: Each member finished their task on time, responsible. Communication can be improved

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Best Experience: Learn about the Lahti city Library also how the library, in general, do their business
What I have learnt: How the Library organize its services. Have more knowledge about the system of the library ( human resources, data flow). A little bit about Finnish.
What I do in team: Working as a team, complete all the tasks.
About the Team: Done well with their tasks. Quite passive but have responsibility in their own works. I think we can improve our communication in the future. Good job team!!!

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Best Experience: Learn about the City Library

What I have learnt: many things about how a public sector’s works. How the processes flow within the structure of the sector and practice some Finnish in the course

What I do: All the design in Padlet + gathering information for presentation

About the Team: Tasks are done on time, responsible. Had good team work but need a bit more of communication.

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Our group is now capable of describing the basic processes, evaluating the performance and understanding the importance of public sector functions. We've scratched at the surface of public sector information systems and their usage and delved into the nature of good quality customer oriented services

My favorite learning experience during this project has been looking into the inner workings of the Lahti library services.

We have kept to our team goals as best we can and at the same time remained flexible and intuitive in our working methods and schedules.

We had some trouble finding time to meet up face to face but have managed to finish the assignments nonetheless.

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Best experience: Dealing with Finnish (language)

What I have learned: knowledge about public sector in general and library in particular, work flow of a basic process, Information System of a service unit of public sector

What I did in team: Creating assignment foundation, organizing the tasks → improve management skill

About team: finish tasks on time, be responsible, yet some members are still passive, communication is mostly on Facebook.

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Libraries provide public workplace for everyone with needs and demand for a free-to-join working area.

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Libraries provide public workplace for everyone with needs and demand for a free-to-join working area.

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Job stability is often referenced as a major perk in this sector. Public sector organisations have the stability of government-backing.

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Job stability is often referenced as a major perk in this sector. Public sector organisations have the stability of government-backing.

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Libraries provide knowledge for people in the area of influence

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Libraries provide knowledge for people in the area of influence

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BENEFITS OF CHOSEN SERVICE UNIT IN PUBLIC SECTOR ( LIBRARY)

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BENEFITS OF CHOSEN SERVICE UNIT IN PUBLIC SECTOR ( LIBRARY)

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Any organisation run by the government and funded by tax-payers money can be classified as public sector. This includes local and national councils, NHS hospitals and clinics, emergency services, schools, and much more.

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Contributing to the team's effort, trying to do the most out of the best that brings the best results to the team's final assignment.

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We work together cohesively, towards a common goal, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance.

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WORKING INDIVIDUALLY AND WORKING IN A TEAM

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WORKING INDIVIDUALLY AND WORKING IN A TEAM

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3- capable of acting in collaboration with the others according to the goals defined by the group
5- capable of organizing the function in the group

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FINAL PRESENTATION : LEARNING PROCESS + TEAM ACTION 

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FINAL PRESENTATION : LEARNING PROCESS + TEAM ACTION 