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we will be selling kerepek (popia,ubi,pisang) that we bought from a supplier and the supplier is one of our acquaintances as well.

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we should provide tip toe customer service in order to enhance customer relationships. with good relationships comes a prosperous business am i right?

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The items and products that we are going to sell preferably in high quality products and worth their money. The products also must be similar and interesting as what was advertised in social media

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as this is 50% an independent business, we ourselves provide the items to be sold. the other half would be depending on our partnership with the shop.

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We can give a try to put some of our ice cream on any nearest food stall

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I think when we have loyal customers, maybe we can give them some rewards like discount and promotion for their next purchase.

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Team Members
1. Debra Millen anak Dolblne Richard (73414)
2. Nurul Fatihah Masdar (73769)
3. Tiffany Emilly Anak Tingki (73861)
4. Deborah Berenai anak Enggong(73413)
5.Amirah Zulkarnain (74072)
6.Tommy Lau(77036)
7.Nur Najiha Bt.Ossiny (77339)
8.Nur Munirah binti Rosjake (73725)
9.Sophia Sonia Ak Mathew (73845)
10. Nur Athirah Kirana bt Mazlan (73695)
11. Nurul Izzah Maisarah bt Muhamad Rahi (76466)

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Customers in any range of age will buy the ice cream since its suit for all age, and staying in Semenanjung, Sabah and Sarawak since the seller are from different states.

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would offer "buy one free one" for icecream or "buy more than RM15" for preloved items for an early bird so that we can seeking more customers and clear our stocks faster

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We can ship out our customer's orders using J&T or NinjaVan as they are reliable services

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I think the value that we could deliver to customers is high-quality in terms of products and customer services.

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I think, the costs of the ingredients to make and produce the ice creams because they come in 3 flavours (different ingredients)

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Based on the survey, most people would prefer to pay through online banking for preloved items and COD for ice cream

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I think, it is easier to promote and sell our items at the popular platform such as Instagram, Facebook and Twitter.

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They don't have to spend a lot of money to get our high-quality products and items

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In a business, a customer's feedback is really important. Although the feedbacks can be positive or negative, it can help us to improve our business greatly in terms of product quality or service.

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We should do promotions for our business. For example, if you buy 2 pieces of clothing for RM20, you will get a free hair scrunchie. This makes the customers more inclined to buy more products.

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Get the customer's attention and aware of their interests in the items that we are selling. Hence, try to meet up with their expectations on our business.

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I suggest putting up a feedback "box" as other physical stores do but as our store is purely online, I suggest creating a google form link to get feedbacks and suggestions from our customers and improve from there.

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-Transportation (to send the items)
-Storage (where the items are stored so that the items are at good condition)
-Packaging materials (how are the items packed to maintain the quality of the items)

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Partnership with one of our group member's acquaintance

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Partnership with one of our group member's acquaintance

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selling clothes and accessories from their acquaintance's shop.

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we can satisfy their cravings by delivering snacks to their doorsteps. going outside is so scary nowadays it seems to be a huge problem for some.

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asking friends and family to spread the news

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asking friends and family to spread the news

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maybe we can ask our friends and families to help us promote our business by spreading the news to their friends? this is fast, efficient, and doesn't cost us money

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maybe we can design various eye catching posters to catch people's attention? we can also make our social media look aesthetically pleasing.

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method to pay
- cash
-online banking

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- The student itself will send the items especially for the ice cream (COD)
- We'll use courier service like poslaju, j&t and else for the bundle and preloved items

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-list down the recipe for the ice cream. Also the ingredients needed for the making of the ice cream.

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We can do the sales things when it comes to end of the clearance stock especially for the preloved and bundle items

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With technology, i think there are more ways to begin conversation with the customers. We have to reach out the customers by not create a one-way conversation. We have to ask more them more questions and try to answer and respond to their inquiries

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I think, when we form this partnership we need to know and get ready with the pros and cons. Maybe the customers would love to buy the items as most of them are in korean styles but they also might to think it twice as the price is a bit expensive.

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in my opinion, the best charge of delivery is RM0.50

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the shop managers will be taking the orders directly through our own platforms (instagram and facebook).

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After ordering from the supplier we need to pay them too. We've decided to set a RM300 model for the chips + packaging such as bubble wrap and paper packages.(RM27.27 per person).

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We earn money directly by selling various items. We earn revenue from selling goods sales, and dividend revenues (The amount of dividends earned from holding stocks of other companies. In our case from the retail store - Bless).

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Transaction-based revenue (One time payment)