# data[].attributes.body
Employees are the core of the business because recruitment is more meaningful than hiring, it the process of finding and hiring the best and most qualified candidate for a job, in a timely and cost-effective manner (Martin, 2016). Therefore, selecting and recruiting the right candidate can affect the overall of the company. In this case, we will study about McDonald and their recent recruitment and how does it affect their imagine.

# data[].attributes.body
The first McDonald’s restaurant was started in 1948 by brothers Maurice (“Mac”) and Richard McDonald in San Bernardino, California (Britannica, n.d.). They produce many quantities in a cheapest price comparing to restaurant, by half of the price. McDonald first franchise was in 1955 since then they start selling franchise and spread across the world.

# data[].attributes.body
In 1992, 79-year-old Stella Liebeck won a $2.9 million lawsuit against McDonald's after spilling hot McDonald's coffee on herself and suffering third-degree burns.

In Hong Kong, McDonald's venues have hosted weddings.

A McNugget resembling George Washington was sold on eBay for around $8,000 in 2012.

In 2017, McDonald's net revenue was more than four times greater than Australia's GDP.

(Britannica, n.d.)

# data[].attributes.body
Top level Executive

CEO

Chairman of board

Directors

CFO

Chief restaurant officer

COO

Senior marketing manager

Senior sales manage

Restaurant Level Executive

CEO

Chairman of board

Directors

CFO

Chief restaurant officer

COO

Senior marketing manager

Senior sales manage

(Hierarchy Structure, 2018)

# data[].attributes.attachment_link.readable_text
McDonalds is the world's most popular and successful fast food chain which serves almost 58 million people every day. With branches spread all over the world, this fast food chain works on the basis of the very efficient staff base, senior administration and support staff.

Each person from the top to the bottom of the hierarchy structure at McDonalds works hard and is important to its functioning. To understand the hierarchy of this fast food company chain, you can go through the following given information.

Top Level Executives

Like every other big business organization in the world, McDonalds too has several top level or C-level executives who are responsible for decision making,goal setting, finances, operations and ensuring smooth functioning. The following are the top level job positions at McDonalds:

CEO

Chairman of board

Directors

CFO

Chief restaurant officer

COO

Senior marketing manager

Senior sales manager

Finance Department

The finance department of McDonalds is the department which handles the finance, accounting and money matters of the business. It is responsible for ensuring proper flow of money, right investment and proper handling of the funds. Each country and area has a separate set of finance and accounting managers to handle the finances of that division.

Finance country head

Finance city/state head

Finance manager

Accounts manager

Marketing Department

The Marketing Department Hierarchy takes care of the marketing and advertising needs and matters. It ensures that the business gets the right exposure and maintains its brand image effectively. Each country or area has a separate marketing department to handle the advertising and marketing of that area.

Marketing country head

Marketing city/state head

Marketing manager

Marketing executives

Sales Department

The sales department is set to ensure that all sales related duties and tasks are properly handled and run effectively. Every country has a separate sales head and other sales employees to ensure the smooth running of the sales departmentof that country.

Sales country head

Sales city head

Sales executives

Sales men

Restaurant Level Executives

Besides the owners, directors and other chief executives, each branch of McDonalds in the world is run by a core team the members of which are known as restaurant level executives. The following are the main executives working at this level for the smooth management of each branch.

General Manager

Restaurant manager

1st assistant manager

2nd assistant manager

Shift running manager

Floor manager

Staff training crew

Crew members

Support staff

Cleaners

Servers

Cooks

bakers

Read More:
Amazon corporate hierarchy Software company hierarchy Google company hierarchy

# data[].attributes.attachment_link.title
McDonald's Company Hierarchy Chart | Hierarchy structure.com

# data[].attributes.attachment_link.description
McDonalds is the world's most popular and successful fast food chain which serves almost 58 million people every day. With branches spread all over the world, this fast food chain works on the basis of the very efficient staff base, senior administration and support staff.

# data[].attributes.headline
4. ABC New: McDonald's accused of exploiting young workers

# data[].attributes.subject
4. ABC New: McDonald's accused of exploiting young workers

# data[].attributes.body
Employees have stated that they get less shift as they get older because they want to give more shift to younger workers since their pay is relatively low.
An employee added that they want to get rid of older workers was an "unspoken rule" between managers (Farrel & McDonald, 2018). Their performance is unprofessional, unethical and a bad example for any other businesses.

# data[].attributes.attachment_link.readable_text
Updated October 26, 2018 12:49:54

McDonald's Australia has been accused of systematically "churning" its workforce and reducing shifts for workers as they grow older in a bid to cut costs and hire younger staff.

The global fast food chain is a major employer in Australia with more than 100,000 workers in stores across the country, which are mostly franchises.

But the company and its franchisees have come under scrutiny for engaging in what has been described as a practice of "churning" staff as they grow older to hire younger and cheaper staff.

McDonald's Australia chief executive officer Andrew Gregory denied there was any widespread practice across stores.

"We take it really seriously to do the right thing and uphold our employment standards," he told 7.30 in an interview.

"Half of the workers in our restaurants are over 18, and it's not good business practice for us to not employ those people over 18.

"We need them to run our restaurants."

'I got less shifts because I was older'

Nelio Da Silva started working at a McDonald's store in Melbourne when he was 16.

But as he got older he noticed his roster was changing.

"Over time I started to get less and less shifts ... it wasn't straight away, it was over time," he told 7.30.

"I got less shifts because I got older, and definitely more expensive.

"They wanted to give shifts that they could to the younger people.

"I've talked to many of my friends. They all started to drop off and eventually, we all started to leave."

Other staff in stores around the country raised similar concerns.

Max Beech began working at a McDonald's store in Queensland when he was 16 and moved to a Brisbane store when he was 18.

He says getting rid of older workers was an "unspoken rule" between managers.

"A lot of the time they talked about how they were trying to get rid of certain people for this reason or that reason - a big one was when people were getting too old," he told 7.30.

"So people turning 18 or 19, they'd start to talk about phasing them out because they were getting too old and they'd have to pay them too much.

"And that was a common thing."

'Soul crushing': Former McDonald's staff speak out

Mr Beech worked night shifts in a fast-paced store in Brisbane's nightlife centre, and said he found the work "soul crushing" at times.

"People tend to treat people who work in fast food as a means to an end," he said.

"They don't see them as people."

He described the pressure placed on young staff members as extreme, and recalled one incident where a customer who was seeking a cup of water - which Mr Beech wasn't allowed to provide - attempted to assault him.

"Despite my explaining it to him, he wouldn't leave and then tried to take a swing at me," he said.

"That sort of stuff happens a fair bit.

"It wasn't too bad because I knew that my work friends, the other crew who work were friends of mine, they're there to back me up if anything did ever happen.

"But it's still scary to think that something like that could happen in the workplace."

Mr Gregory told 7.30 that McDonald's had strong systems in place to ensure stores across the country were safe working environments.

McDonald's system 'exploitative'

The secretary of the Retail and Fast Food Workers Union, Josh Cullinan, told 7.30 that the McDonald's system was "exploitative".

"They use casual employment and junior rates to basically cycle workers off under the apprehension that those workers are going to get more hours as they get more skills in the workplace. That's not what happens," Mr Cullinan told 7.30.

"These workers are fodder in the McDonald's business model and, unfortunately, that means these workers just aren't aware often, and their families aren't aware, that as they turn a year older, their birthday is celebrated with fewer hours."

In Australia, paying junior rates is legal. Under most awards this allows employers to pay children who are 14 just 50 per cent of the hourly wage. These rates increase progressively by 10 per cent on each birthday until an employee reaches 21.

The 2013 McDonald's enterprise agreement sets out that, as of July 2016, McDonald's employees in NSW aged 14 could be paid as little as $8.43 an hour.

According to Mr Cullinan these junior rates create an incentive for McDonald's to hire younger and cheaper staff and gradually phase out older casual employees as part of a practice that is known as "learn and churn".

This phrase explains the process of staff either "learning" by becoming managers, or being churned as they grow older.

"The system that's used at McDonalds is exploitative and it should stop," Mr Cullinan said.

"Not one of them is told, 'When you get this job with us, when you blow out the candles on your next birthday cake, your hours are going to be cut'."

McDonald's 'largest employer of youth in Australia'

According to the company's own data, McDonald's and its franchisees employed 103,136 Australians across the country as of February 2018.

67,332 of those workers are aged between 14 and 18 years old.

One McDonald's franchisee who gave evidence as part of the fast food award review acknowledged in a Fair Work Commission case in July 2018 that he was aware of the practice of "learn and churn".

He acknowledged that he relied on rostering young workers because they are cheaper, and that as they grew older he needed to be able to roster on younger workers.

But Mr Gregory denied that the company's stores practised "learn and churn".

"That phrase I hadn't heard until we saw it come up in the testimony or in the affidavit of the recent award review, and it's not something that's present or existing and I wasn't aware of it previously in McDonald's," he told 7.30.

He said he had spoken with the franchisee who gave the evidence at the Fair Work Commission and he was a well regarded franchisee who "didn't mean his reference to that term that he used previously".

Mr Gregory said McDonald's was proud of the role it played in supporting young Australians into their first jobs, and he welcomed speaking to any staff who felt they had been let down or received fewer shifts.

"I'd be really keen to understand who you've spoken to, to try and understand the individual circumstances," he said.

"If we haven't fulfilled our obligations and met our high expectations on how we employ crew, I'd be really disappointed and I'd love to understand and make good those situations.

"We feel it's bad business practice on our behalf if that's happening."
Contact Paul Farrell at farrell.paul@abc.net.au or via the Signal messaging app on +61 457 262 172
First posted October 09, 2018 06:01:51

# data[].attributes.attachment_link.title
'Learn and churn': McDonald's accused of exploiting young workers

# data[].attributes.attachment_link.description
McDonald's Australia has been accused of systematically churning its workforce and reducing shifts for workers as they grow older in a bid to cut costs and hire younger staff.

# data[].attributes.body
They should not cut down shift of their employees just because they get older because it unfair and against employment law (age discrimination Act 2004). Since older employees have more experience and patient more than younger workers. There are issues occurred where the customer service cannot hold their temper and fight back with customer. Since the company focus more on minimise the labour expense by recruiting young and inexperienced workers, they didn't know that it will leads to disappointment for customers. Please watch number 7 video.

# data[].attributes.attachment_link.title
McDonald's Anime Commercial English Subs

# data[].attributes.headline
7. McDonald's Workers fight their customers

# data[].attributes.subject
7. McDonald's Workers fight their customers

# data[].attributes.body
This reveal how unprofessional and brutal it is to fight customer over a minimal problem.

# data[].attributes.body
AnimeBird (Director). (2016). McDonald's Anime Commercial English Subs[Motion Picture].

Britannica, T. e. (n.d.). McDonald's American Corporation. Retrieved from Encyclopaedia Britannica: https://www.britannica.com/topic/McDonalds

bxbyness (Director). (2018). Fight McDonald's Workers vs Customers[Motion Picture]

Farrel, P., & Alex, M. (2018, 10 26). ABC News. Retrieved from McDonald's accused of exploiting young workers with 'learn and churn' practice: https://padlet.com/sedthany_c/8nsz16y1mv49

Hierarchy Structure. (2018). Retrieved from McDonald's Company Hierarchy: https://www.hierarchystructure.com/mcdonalds-company-hierarchy/