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Research support where do we go from here?

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Research support where do we go from here?

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What training do you offer and how do you offer it?

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What training do you offer and how do you offer it?

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Email research enquiries/dialogue - are they enough? 

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Email research enquiries/dialogue - are they enough? 

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Look for established sessions to piggyback

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Look for established sessions to piggyback

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Be nosey! Find out when study days are being help. Be cheeky ask for 5 minutes 

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Be nosey! Find out when study days are being help. Be cheeky ask for 5 minutes 

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Tap into liaison colleagues with subject contacts

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Tap into liaison colleagues with subject contacts

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What skills do research support people need? Toolkit? Additional training needas

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What skills do research support people need? Toolkit? Additional training needas

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Research support needs to be responsive, flexible, adaptable, ready with elevator speech

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Research support needs to be responsive, flexible, adaptable, ready with elevator speech

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Find out were researchers are and turn up! Pop up research support

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Find out were researchers are and turn up! Pop up research support

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'If you sign up and don't turn up you will be charged'?

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'If you sign up and don't turn up you will be charged'?

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MMU - new PGR system - Skills Forge. Improved engagement? Early to say.

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MMU - new PGR system - Skills Forge. Improved engagement? Early to say.

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Are incentives appropriate? 'learn about x with cake!

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Are incentives appropriate? 'learn about x with cake!

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Influencers: Supervisors, PGR reps, Admin

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Influencers: Supervisors, PGR reps, Admin

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E-learning - no need to be in a classroom

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E-learning - no need to be in a classroom

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More mature academics sometimes view as  

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More mature academics sometimes view as  

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Early career researchers seem more interested...especially in Open Accss

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Early career researchers seem more interested...especially in Open Accss

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Early career researchers seem more interested....

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Early career researchers seem more interested....

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Sessions as part of the timetable seem to work well. Not mandatory but expectation. 

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Sessions as part of the timetable seem to work well. Not mandatory but expectation. 

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Should it be embedded as part of a University staff development programme?

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Should it be embedded as part of a University staff development programme?

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If pitched as mandatory people approach it as a tick in the box. 

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If pitched as mandatory people approach it as a tick in the box. 

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Most people didn't have mandatory sessions. UoL tried but has now ceased.

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What do we do about remote researchers? what can we offer

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What do we do about remote researchers? what can we offer

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Is there something different we should be doing? Should it always be librarian standing at the front of a session with PPT?

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Is there something different we should be doing? Should it always be librarian standing at the front of a session with PPT?

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Tailored sessions (subject areas) seem to be more well received. Attendees like t

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Tailored sessions (subject areas) seem to be more well received. Attendees like t

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As research supporters we need to be flexible, responsive

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As research supporters we need to be flexible, responsive

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Having a researcher workflow/lifecycle is crucial for planning and preparing our selves.

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Having a researcher workflow/lifecycle is crucial for planning and preparing our selves.

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they need to know where to go/who to contact when they eventually need the help! Visibility 

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they need to know where to go/who to contact when they eventually need the help! Visibility 

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Even if 1 attendee, they could be an influencer

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Even if 1 attendee, they could be an influencer

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Methods of delivering sessions - lecture capture software. Can be used as a follow up resource after f2f. ALTERNATIVELY recording/video could be used to advertise the session and whet appetite/build interest. 

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Methods of delivering sessions - lecture capture software. Can be used as a follow up resource after f2f. ALTERNATIVELY recording/video could be used to advertise the session and whet appetite/build interest. 

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Group not concerned about a group of 2 or 3, as long it has impact for those people. The may also encourage others by word of mouth/cascade

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Group not concerned about a group of 2 or 3, as long it has impact for those people. The may also encourage others by word of mouth/cascade

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This is how WE can help YOU. Sell the benefits. Listen closely to their needs and motivations, keep refining approach.

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Worry: attendees are already those engaged

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Worry: attendees are already those engaged

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'Pull a rabbit out of a hat' what will grab their imagination during a session?

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'Pull a rabbit out of a hat' what will grab their imagination during a session?

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Good relationships with department influencers can mean traction, promotion, exposure, a foot in the door etc

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Good relationships with department influencers can mean traction, promotion, exposure, a foot in the door etc

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Branding of sessions? promote a research support identity

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Branding of sessions? promote a research support identity

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Alternatively, keep to a generic consolodated approach tion?

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Go to departmental meetings

INtroduced resaerch staff to the issues that exist with REF compliance

Trying to get that to sink in, can be tricky.

Engaged with departmental heads to look good on paper.

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more diverse teams - people working in library services that don't come from a library background

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more diverse teams - people working in library services that don't come from a library background

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Easier workflows - deposit (data and publications) is integral to academics workflows so our support would be different - not such an uphill battles

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Easier workflows - deposit (data and publications) is integral to academics workflows so our support would be different - not such an uphill battles

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All postgrads
Students/researchers are one in the same
We provide the usual stuff to a captive audience
Researchers are an odd bunch
When they start, come to the library start with them.
Skilled researchers within them that help with research

PGRs-realised they have been helped b/c they mention them in their work

As a rule, researchers don't ask the library for an awful lot.

Having identified any issues, except those starting out.

They do ask questions, especially on teaching, and books for reading lists.

Helped with VLEs to help set up reading for online course

Mediated deposit, departmental secretaries submit the articles/things

Compliance can be tricky, as pressure on secretaries.  Anyone new, librarians do training to make sure they know what to do.

Education in that-what that means that it's an accepted article, how to engage them

Juggle back and forth with the secretary.

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Try different things

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UCLAN have digitised glass slides and made these available on institutional repository

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UCLAN have digitised glass slides and made these available on institutional repository

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Dedicate staff for particular areas e.g. open access

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Dedicate staff for particular areas e.g. open access

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De Montford Leicester worked with local heritage centre and museum on exhibitions

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De Montford Leicester worked with local heritage centre and museum on exhibitions

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Also hired out their art collection

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Research data management - data repository management

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Research data management - data repository management

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UCLAN curated an exhibition at local observatory and attracted PhD student who is now working on collection

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UCLAN curated an exhibition at local observatory and attracted PhD student who is now working on collection

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Range of stakeholders: PGRs-all changed b/c of the Liverpool Doctoral College. Done away with compulsory training.

Have to do a Develooment needs analysis (DNA)

Nothing that people have to attend-and not getting people that you know that would find it useful but they aren't coming because they don't have to.

Trying in libraries-sign up session aimed at all researchers, but mostly PGRs and ECRS and calling it Researcher Know-How.

Very successful first year.

Doubled it up this year.  Attendance has dropped off so going to see what to keep/to do, only keep things that people attend, OR still run something that people need to know.

Staff development bodies/PGR team, not as joined up

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Research data management - general enquiries - FAQs - 

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Research data management - general enquiries - FAQs - 

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Academics are busy/large groups available can be difficult

Try to offer sessions online
Make sure if people can't attend that they can get the information in other ways

Some only come for one day and then not again.  Online training and webinars with other people.

Use Adobe connect and record things

Bite-size sessions, 20 minutes and see who turns out

No budget to offer food

Hard to do something generic

Sessions can sometimes be just to advertise!

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Offering information in different formats - e.g. record sessions and put on YouTube - you can then get stats on views

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Offering information in different formats - e.g. record sessions and put on YouTube - you can then get stats on views

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Library has a slot in the researcher training programme

Training tends to be 1:1

Researching/systematic

Train research supervisors

Researchers school/annual conference to raise profile

Focus group (2 attendees)

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Using social spaces for small exhibitions particularly if there is an element of crowd sourcing to gather information

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Using social spaces for small exhibitions particularly if there is an element of crowd sourcing to gather information

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Using and engaging with other departments  in the university

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Using and engaging with other departments  in the university

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Research office sets it up
REF compliance.

Moving to form and they upload it.

Positives: if there's a issue with system, not a problem. More consistent approach.

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Co-ordinate all the ways in to get the message out there

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Co-ordinate all the ways in to get the message out there

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When doing journal renewals - encourage debate around costings - gets the info out there about how much we spend on journals

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When doing journal renewals - encourage debate around costings - gets the info out there about how much we spend on journals

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Being aware of what s going on locally to see if your archive or Special Collections can get involved

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Being aware of what s going on locally to see if your archive or Special Collections can get involved

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Make sure staff know what you are doing and that you can offer 

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Make sure staff know what you are doing and that you can offer 

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Working with school groups using archives to support the curriculum

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Working with school groups using archives to support the curriculum

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Grad research office, everyone feeds into it
Ethics, etc. and there' s a slot programme, 4X  a year, 6 days, and students have to attend 80%, have to come back to another

Think about the best use of your time, what can you do, can you be more hands on

Induction and negotiate what to do in addition

Every year get together, are we still going to run things

Adding new ones-like citation analysis, more specified database searching: health, business, humanities, forensics.

Be more tailored, getting subject team more iinvolved in researcher-level training.

Up our game-so librarians more involved.

Repository is with the research office-OA advocates have moved.  No more OA advocacy.  Not as good as no contact.
Lots of 1:1 and systematic reviews

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Asking staff to co-curate exhibitions - wider appeal across the university

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Asking staff to co-curate exhibitions - wider appeal across the university

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Supporting academic staff to up their game

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Supporting academic staff to up their game

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Getting people's attention - seeing the library as the place to go for information - sell the benefits

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Getting people's attention - seeing the library as the place to go for information - sell the benefits

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What we can do for you

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Content DM software to utilise digitised photographs 

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Content DM software to utilise digitised photographs 

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Repackage some of the services we already have specifically for researchers

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Repackage some of the services we already have specifically for researchers

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Communication within the library service as a whole - keeping others up to date

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Communication within the library service as a whole - keeping others up to date

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Several sources for research support across university; library, RIS, grad school, faculty offices, trying to consolidate those things and see who offers what and work together to provide a single, comprehensive offer.

Is a major issue-several sources of information-what if people don't know everything, go over things, etc.

Is it better to have a single offer? All in the one place.

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Range of areas - compliance, repository management -but also more positive areas (culture change)

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Range of areas - compliance, repository management -but also more positive areas (culture change)

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More structured support roles within the library - rather than adding to existing people's role

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More structured support roles within the library - rather than adding to existing people's role

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PGRS and researchers and induction and lots of 1:1 sessions
Not a lot of trainign with academics
Want to improve that.
Training is with the repository and the academics and OA and where to find .
At Chester they fill out a form and submit the file
Research office deals with more REF queries
Each handle their own areas and discplines

Chester:  Good to be involved, so know where they want to aspire to publish

Mostly subject in addition to training

Library is more admin side, less about compliance, which is the research office.

don't have a repository team which is more admin rather

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Online or virtual exhibitions as a way of spreading the word about our collections

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Online or virtual exhibitions as a way of spreading the word about our collections

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Stopped doing EndNote-all rpvoded by endnote was adequate and our sessions were more 1:1. Point people direct to EndNote.

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A slow burn to get people knowing.

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You might engage different people with differetnt ways, it's not that one way is wrong or right.

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Magic Box - interactive technology used by  Lancaster to scan  Special Collections books and used for exhibitions

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Magic Box - interactive technology used by  Lancaster to scan  Special Collections books and used for exhibitions

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Make material accessible -in the wider political context - accessbile to the public

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Make material accessible -in the wider political context - accessbile to the public

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people fear what they don't understand

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Think beyond the obvious - how else can collections can be used - who else would be interested in viewing them

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Think beyond the obvious - how else can collections can be used - who else would be interested in viewing them

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advertise subject specific sessions - attendees know up front what they are going to. set expectations.

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advertise subject specific sessions - attendees know up front what they are going to. set expectations.

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publishing advisory service - use connections with you institution

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publishing advisory service - use connections with you institution

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1 person is enough! it might be what that person really needs at that particular time!

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1 person is enough! it might be what that person really needs at that particular time!

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built into yearly programme for the research department 

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built into yearly programme for the research department 

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Digitisation as a way to reach larger audience for archive collections

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Digitisation as a way to reach larger audience for archive collections

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Alternative venues for exhibitions such as shopping centres, small galleries etc

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Alternative venues for exhibitions such as shopping centres, small galleries etc

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Or using different parts of building in the case of hospital libraries

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go in the backdoor e.g. department meetings, subject group meetings

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go in the backdoor e.g. department meetings, subject group meetings

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- but what if you don't get invited?

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Involvement in the quality in research? - systematic internal peer review model - share work, how they can make it impactful - this does go on in schools - does the library have a role to set up  this kind of service

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Involvement in the quality in research? - systematic internal peer review model - share work, how they can make it impactful - this does go on in schools - does the library have a role to set up  this kind of service

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Input into grad school programme, which is generic across all researchers: library skills, presentation skills, statistics, etc, and lots of people on it, including library, done a couple of times a year.

Topped up by subject specific stuff that academic librarians deliver.  Sometimes they do it together but often 1:1 support.

Processes and procedures with OA.  Over 12-18 months that sort of training.

Go out and promote OA and to refer things through to us.

RDM: research centre heads-the library goes along to research centre meetings, having training and then supplementary support so people can still get the information.

Run workshops

Like being embedded with grad school because they organise it, just have to turn up and deliver.  Can be difficult to not have much control.  Problem is manpower to fill in all the slots and offer.

Must be a way to get more people and get them engaged more.

Need to guarantee that people are there-compulsary days?  Sometimes people are less engaged.

Don't think we have cracked how to get them there.

If they get the information, better than not at all.

Key to this is trying lots of approaches. It takes a lot of time, but going to away days, research days, laying on things that we organise.

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Edge Hill to look at working with local community

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Edge Hill to look at working with local community

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LJMU-get in, remember something

LB: 24 hour email service-this number/email

Hopefully remember something

LB: recognise same porblem as having a two minute session.  New people in , might change the culture of the induction.

LB:Good time that during first week. Get access to people two weeks in. They are actually starting to work, here is stuff for the research. Hard, as they might not all be there.

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Don't want to be invisible - want library to be seen as the place to go to -how do we do this if we work with other departments and have singel point of contact

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Don't want to be invisible - want library to be seen as the place to go to -how do we do this if we work with other departments and have singel point of contact

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Libraries are experts in content -includng in research support - even in creating content - keep that expertise but work with others 

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Libraries are experts in content -includng in research support - even in creating content - keep that expertise but work with others 

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More that we can do. Want the new post to take on the other stuff. Bibliographic databases and the skills that they don't have, get them and then deliver.

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Special Collections books out to different meetings and events, not all university related, local societies

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Special Collections books out to different meetings and events, not all university related, local societies