# data[].attributes.body
Its difficult for me to learn but my industry trainer Mr.Mashall teach me step by step about Micros Opera System and how to used it. 

Your avatar

Add comment
First day internship at Renaissance Johor Bahru Hotel (6th February 2017 )
Avatar of thenmolykrishnan93
thenmolykrishnan93
3yr
First day internship at Renaissance Johor Bahru Hotel (6th February 2017 )
On the first day of my internship, I showed up to the Human Resources office, where all the interns were asked to go to check in and fill some forms. 

At that point the human resource staff convey me to take uniform and ask me to changed. After that there is photography session for entry level position understudies. The Human Resource Management give me a short instructions on set of working responsibilities and determinations. 

A while later, they bring around the hotel and introduce the main department head and employees. At last, acquainted with my specialty where is 'Front Office'. It's look tremendous huge and front office is the principle office at lodging administrations. 

Your avatar

Add comment

# data[].attributes.body
Your avatar

Add comment
First day internship at Renaissance Johor Bahru Hotel (6th February 2017 )
Avatar of thenmolykrishnan93
thenmolykrishnan93
3yr
First day internship at Renaissance Johor Bahru Hotel (6th February 2017 )
On the first day of my internship, I showed up to the Human Resources office, where all the interns were asked to go to check in and fill some forms. 

At that point the human resource staff convey me to take uniform and ask me to changed. After that there is photography session for entry level position understudies. The Human Resource Management give me a short instructions on set of working responsibilities and determinations. 

A while later, they bring around the hotel and introduce the main department head and employees. At last, acquainted with my specialty where is 'Front Office'. It's look tremendous huge and front office is the principle office at lodging administrations. 

Your avatar

Add comment

# data[].attributes.body
My last day internship at Renaissance JB hotel. As usually i did my job and get some signature from front office manager and also from human resource department for my report purpose. I feel so sad to leave the department that i been for 4 month and also staff over here. I learned something that precious and useful for my future and still looking to work here after internship.

# data[].attributes.body
Today is very excited day for all staff in Renaissance because its Annual Dinner 2017 with Bollywood theme. Everyone busy preparing and set the ballroom for the event for tonight. I'm nervous because me and working colleagues need to perform tonight.

# data[].attributes.body
Continue with morning shift. Today is Associate Appreciation Day in Marriott Hotels. Staff required to wear traditional attire to show our own culture. Staff in Renaissance looking so beautiful and guest appreciate every staff on the effort that put by the management and also staff.

# data[].attributes.body
Off day!!!

# data[].attributes.body
Today no much work to do because low occupancy and we didn't receive much complain from the guest. So far guest are happy with the service given to them.

# data[].attributes.body
Today In room dining arrange food testing for Delighted To Serve Agent because in room dining menu changed to new menu and food list updated for new type food. DTS need to test the food because guest will call phone operator to place order and DTS agent should able explain to guests about the taste and ingredients inside.

# data[].attributes.body
Today I interview Front Office Manager Mr. Marshall on hotel operation and challenges that faced by front office department. This interview taken for my own purpose and for industrial report too.

# data[].attributes.body
Today during afternoon briefing, Front Office Manager Mr. Marshall share few important news and one of it is our hotel will be check in by Auditor for checking about hotel standard. So every staff need to follow work guidelines to achieve the hotel standard.

# data[].attributes.body
Today I did room decoration for 3 rooms  with rose petals and some art linen on top the bed.

# data[].attributes.body
Back to morning shift for this week. Today I have to call manual to the room for one group because maybe the wake up call is not functioning so for a safety propose we will call manual to check the guest a wake up already. This will a step to make sure all the guest wake up on the time set.

# data[].attributes.body
Officially my off day...

# data[].attributes.body
Today before working, Front Office Manager gather us together and briefing again about the important of wake up call. He told us that wake up is very important and we need to take it serious because if our guest do not wake up on time, he or she might be late for the plane. It will be more serious if the guest flight is expensive or they might flight to Europe. So, we need to take it serious to avoid something like this happen.

Beside, Front Office Manager also told us that, anything that doing by front office are very important and we need to avoid any mistakes.

# data[].attributes.body
Today I was responsible for  answering all incoming calls. I used a sophisticated telephone system to accomplish this task. I also  screening calls as requested, she routes them to their proper recipient, taking and relaying messages as needed. This was able to improved my communication skills.

# data[].attributes.body
After my long break again with afternoon shift, i helped my senior check in group and assigned room for the group. Then i prepared room key and breakfast voucher for the group and put inside key card holder.

# data[].attributes.body
My off day together with replacement leaves for labor day and Sultan Coronation.
*Happy mood activated

# data[].attributes.body
Due to yesterday WiFi connection problem, management decide to do service recovery by giving complementary slice cake to guests. Around 38 cakes ready for guests. Guest relation team and in room dining staff give cakes to guests room.

# data[].attributes.body
I was assigned to help Guest Relation because there is no enough people to serve welcome drinks and welcome guest. Around 4.00 pm like suddenly whole Pasir Gudang area WiFi connection problem due to some electrical problem. In house guest complaining about the WiFi connection and management keep on asking apologize to the guests.

# data[].attributes.body
Busy day continue with guest request and complain. I was assigned to help club lounge because today breakfast full house. I help club lounge colleagues by serving drinks and full fill guests needs and wants.

# data[].attributes.body
Today I'm doing morning shift. Suddenly the hotel reach high occupancy about 99.99%. Morning until finish work we received non stop phone call for room reservation but rooms all full occupied. Very stressful day is today.

# data[].attributes.body
Good news from our General Manager about the annual dinner of the hotel. Everyone is excited about the dinner and front office manager ask me and another two working colleague to participate in dance competition that involved all department in hotel.

# data[].attributes.body
Today my work as usual only. No issues happen today because today not high occupancy.
''Happy Working''

# data[].attributes.body
My off day...

# data[].attributes.body
First day of May and today I'm become Guest Relation Officer(GRO). Today I have 11 rooms to do decoration with 9 rooms complementary cakes and 2 rooms with fruit basket. Me and my partner divide  rooms to do decoration to save time because guest will check in at anytime.

# data[].attributes.body
The last day of April and today I had handle a problem where guest found his room not up to his satisfaction. So I take a challenge to solve the problem i ask the maintenance to check their room and also inform to my duty manager.Then I told that guest to give some time because today our room fully occupied and we will changed the guest room tomorrow morning and then the guest understand our situation and tolerate with us and by tomorrow our housekeeping staff clean a better room immediately after the previous guest stay and change the guest room to a better room and finally the guest satisfy our services and we give a fruit basket for a sign off apologized from our hotel.

# data[].attributes.body
After a week I get ready myself to work with morning shift. On the morning I have brief with my duty manager then after the briefing he ask me to check breakfast at first floor. He ask me to check the flow of breakfast then he ask me to talk to the guest and ask their opinion about our hotel to make sure the guest is satisfy with our services.

# data[].attributes.body
The day continue with afternoon shift today as usual front desk agent check in the guest from China and I help the front desk by make keys in advance and serve welcome drink and welcome pastry to the guests. Most of the China group will have trouble in communication and i will try to understand them by body language.

# data[].attributes.body
Today I'm become the bell girl because insufficient staff. This task very challenging for ladies because need to carry heavy luggage and hand carry. But I can do it with trolley assistance and Bellman Captain Mr. Sarjit teach me how to give luggage tag to the guest and welcome the guest. Im enjoying do this task because I can directly interact with the guest face to face. The best part is the moment i received tips from the guest for sending the luggage to the room.

# data[].attributes.body
Today high occupancy until got three guest we need to sent another hotel because last minute booking. I'm the want who call another hotel and finding for same preferences with the guest booking. Very busy day until i have no break for my self.

# data[].attributes.body
My day started with afternoon shift and a bit lazy to go work because after 2 days off. Sharp at 3:00 PM Mr.Mashall front office manager conduct the briefing and talk about Guest Voice. After that, I continue my work as usual.

# data[].attributes.body
My off day....

# data[].attributes.body
*Today is my replacement leave for Sultan Coronation*

# data[].attributes.body
Today is my morning shift after so long. No much to do with the morning shift because most of the guest will check out or request late check out.I help reception with en-dross car park ticket and assist the guest until the entrance door.

# data[].attributes.body
Today i become Guest Relation Officer. Today we have 12 occasion that requested by guest. For example wedding anniversary, Happy Birthday and Honey Moon couples. We decorate the rooms with roses and give a slice of complementary cake to guest behalf hotel.

# data[].attributes.body
My dad started as usual. Morning shift pass over morning pending work and defect. I follow up with particular department and close today report.

# data[].attributes.body
Today as usual i reporting my self at front office suddenly Human Resources Manager Ms. Sherobhon asked all training staff go to meeting room 6 for a short meeting section. The meeting is held for two hours. In this section, the HR manager question each of the trainee ask about their experience for these three months. She also show us videos on last batch internship student feedback and experience with this Marriott International property. And i feel so lucky to be done my internship here.

# data[].attributes.body
My resting day:)

# data[].attributes.body
Today one of our DTS agent senior staff last working day. She has been a good and helpful staff since i'm working with her
Taking picture is must as a memories !!! :)

# data[].attributes.body
Today our Front Office Manager Mr.Marshall thank all ambassadors for giving 100% commitment for past 2 days.

#Happy Easter Day from the management and ambassadors of Renaissance Johor Bahru Hotel.

# data[].attributes.body
Today i back to morning shift and today occupancy is about 42.83% only. DTS agent didn't receive many calls today.

# data[].attributes.body
Have a blessed Good Friday from the management and ambassadors of Renaissance Johor Bahru Hotel. Today special is there is special price and buffet for Good Friday occasion and price about RM108++. Today occupancy is high about 101.99% and our rooms all full occupied. Today was a very busy day even no time for break.

# data[].attributes.body
Back to morning shift today.

Today I've learned new thing today which is how to do courier service if guest ask to return their belongings that left upon staying in the hotel. My senior staff Mr. Safwan teach me the process one by one.
Procedure of courier service
1. Measure the weight of the item
2. Email Gdex the weight and address of guest
3. Gdex will reply back the price
4. Guest bank in the money of courier
5. wrap the item and send to finance department

# data[].attributes.body
Happy Wednesday !!!!!

Today the DTS agents promote our 'Indian Delights' to the guest who asking for the dinner information in the BLD cafe or in room dining service.
So we welcome and giving food taste the Indian culture and tradition, with our delectable range of ethnic mouthwatering Indian cuisine crafted from locally available spices, herbs, vegetable and fruits to the guest.

# data[].attributes.body
MY REST DAY:)

# data[].attributes.body
Today occupancy is not that high if to compare with the previous day. But still we receiving lots of call from in house guest and also for new  room reservation.

# data[].attributes.body
Today me and my working partner Miss Siony received call from guest complained about the laundry that he received is not as how he gave before. He received the laundry with the missing button and not fold properly. The guest quite disappointed with the service given by laundry department.But our on duty manager talked and try to convince the guest. Duty manager also do service recovery for the guest by sending fruit platter and make the guest happy. Laundry department also replace the new button and fold the shirts accordingly.

# data[].attributes.body
I was really happy to make our guests 'wow' today. We find the guests who have birthday on the day, as per our front office manager we were requested to do some simple birthday decoration in the guests room to make the guests surprise and happy.

# data[].attributes.body
Today my shift started at morning.Continue work with giving wake up call to in house guest who requested for wake up calls. Than follow up laundry pick with laundry department and guest as well.

# data[].attributes.body
My afternoon shift continued today with briefing. In briefing Duty Manager shared the guest voice and also requested to inform the Duty Manager if received any complain from the guest. Therefore the DM can do the service recovery for the guest to make the staying of the guest better by sending fruit basket.

# data[].attributes.body
Today was a busy day, have to attend many calls from guest.

Happy Working:)

# data[].attributes.body
Officially its my OFF DAY.....

# data[].attributes.body
During briefing today Mr. Ravind, Duty Manager explain today R-Way and continue to guest voice feedback from departure guest. We receive a very good comment from guest saying the services from top to bottom are excellent and seeing more for future. I continue my daily routine as Delighted To Serve(DTS) staff to give services to in house guest.

# data[].attributes.body
Today i was afternoon shift. The morning shift staffs pass over the pending defects that i should follow up with engineering and also the amenities that send to the Platinum member (higher level member) room.

As usual, i follow up the defects and also don't forget the downtime. Downtime should save by every shift's staff for every hour. It is to make sure to avoid any lost of important data and reports in the system.

# data[].attributes.body
New month , First day of month !!!!

All of us start the day with new working spirits. There are some important things  that pointed out by the Front Office Manager Mr Marshall during briefing. First is the enrollment of Marriott Rewards member for this month, educate the customers by providing hotel knowledge, and also increase guest voice quality and score.

# data[].attributes.body
I'm back to afternoon shift. Today occupancy not that high and we didn't receive much phone calls. But we still receive request and problem from in house guest. Today, operator side try to solve guest request and problem.

# data[].attributes.body
My afternoon shift today starts with briefing like usual. We discussed the guest voice and all the staffs very happy because the guest voice score is higher than expected. Beside, the Renaissance Johor Bahru Hotel ranking is also is in good place more than all expected.

# data[].attributes.body
Today my shift start at 12:00PM until 8:00PM. During briefing today Mr. Ravind, Duty Manager explain today R-Way and continue to guest voice feedback from departure guest. We receive a very good comment from guest saying the services from top to bottom are excellent and seeing more for future. I continue my daily routine as Delighted To Serve(DTS) staff to give services to in house guest.

# data[].attributes.body
....My Off Day....

# data[].attributes.body
Today as usual Mr.Marshall start the briefing with wonderful smile and wishes. Mr.Mashall highlighted few important things and give some tips on how to "Wow"  guest and receive guest with warm welcome. My work today as usual as receive guest problem or request and try to settle it.

# data[].attributes.body
Today there is a special event that conduct by Renaissance Hotel Johor Bahru that is Wedding Showcase 2017. Many outsiders come and join the showcase show even in house guest also take part.

Welcome to Our Love Story Wedding Showcase 2017!

# data[].attributes.body
Renaissance Johor Bahru Hotel observes Earth Hour. We switches off lights at the lobby and public areas for 60 minutes from 8.30pm.

Switch off to save Mother Earth!!

# data[].attributes.body
I'm back to morning shift. Today occupancy not that high and we didn't receive much phone calls. But we still receive request and problem from in house guest. Today, operator side try to solve guest request and problem.

# data[].attributes.body
Today is Johor Sultan Birthday and its public holiday to Johoreans people. But Renaissance Hotel Johor Bahru is not celebrating the public holiday because we provide services to the guest. Our aim is to reach the guest satisfaction in their stay and services provided. The great news is today public holiday is consider double pay to the staff working at the hotel. Me and other trainees will not get the opportunity to enjoy the double pay but there is public holiday replacement for us.

..Happy Working..

# data[].attributes.body
My day started with morning shift as usual. Today me and my working partner Mr.Fauzi did wake call for groups manually. Usually for group wake up call, the night shift in charge person will key the room numbers in automatic wake up call in Opera System but the system is down due to power trip that happen two days before. So, morning shift in charge person will call the particular rooms manually and did the wake up call.

# data[].attributes.body
MY OFF DAY....

# data[].attributes.body
Happy Working:)

Today occupancy about 54.97%. During briefing time Front Office Assistant Director Mr.Ben introduce new trainees to Front Office. Both of them pursuing their studies in Hotel Management at Sunway Collage. For them Opera System and Micros is not a problem because they learned during their third semester. They will be as Delighted To Serve (DTS) agent too.

# data[].attributes.body
Happy working:)

During briefing today, Duty Manager Miss Magdaline congratulate all front office staff because last few days our hotel reach high occupancy and we obtain to get highest score in guest voice from the guest. She also encourage to do so in future as well and bring a good reputation to the hotel by providing excellent services.

# data[].attributes.body
Today totally busy day because very high occupancy until there is extra booking coming in. We as operator staff need to apologize to guest because cancel their booking because no rooms available. We keep on receiving call from in house guest  to assist them and provide in room dining services.

# data[].attributes.body
Today my shift start as usual.I continue my work as Delighted To Serve(DTS) agent by provide service to our in house guest and answer external calls. Today our Front Office receive new staff named Mr. Fauzi. He has no problem in transfer calls and assist guest because he have experience before in hotel field. Anyway i teach him few important things that should be done because start the work. He also share his before experience with us. Hope he will be comfortable to work with us.

**Happy Working**

# data[].attributes.body
After one week i'm back to afternoon shift. Today is a very challenging day because high occupancy about 99.99%. Operator side keep on receiving room defect and request from the in house guest. After 5 o'clock in the evening we receive a lot of order for room dining service. The day totally busy until i have no time to take break for my self but its a good learning time for me. Today duty manager Mr. Ravind teach me how to to do recovery services to the guest.

# data[].attributes.body
My off day...

# data[].attributes.body
Great Day...

Today as common i begin my work with wake up calls and refresh data board. A while after i get an external call about a guest left her I phone charger. Than i request detail data about the item that she forgot at the previous stay room. After that i call house keeping staff and educate the misfortune thing of the guest and the room number. After two hours later, the house keeping staff call and educate about the misfortune item and they figure out how to discover it. I call the guest and inform that we ready to discover the misfortune thing and she cheerful to hear that.

# data[].attributes.body
My day began with morning shift once more. I get reminder again from the framework and call to the specific rooms. There is no answer from the guest and i educate concierge staff go to the room and thump the entryway. The guest thank the concierge staff because although the guest didn't pick up the call that did by operator side however there is individual in control to awaken the guest before late for the occasion at that morning.

# data[].attributes.body
As i work morning shift, i woke up calls and furthermore refresh the information board. On the board, each morning shift staff ought to refresh individuals on obligation for that day from front office, engineering, housekeeping and in room dining office. Next to that, refresh the occasions for that day, current climate estimate and furthermore nourishment thing that not accessible on the day.

# data[].attributes.body
Today is occupied day since high occupancy around 102.98%. I continue getting call from guest for room reservation yet there is no rooms accessible today. I additionally get many demand from in house visitor, for example, amenities set, water bottle, additional shower towel and additional cushions.

# data[].attributes.body
Today I attempt to do deal with guest problem once more. Adjacent to, I likewise attempt to look at and check in visitor alone. I' upbeat that I can control the circumstance and know how to look at in and check guest. However, there are still part of thing that I have to gain from my senior to gets to be distinctly master in front office.

# data[].attributes.body
My off day....

# data[].attributes.body
Hello 👋 😊
Today's special is me and my Guest Relation Officer Miss Sanggeri  went to suprise one of the guest by sending birthday cake as today is the guest's birthday. UNFORTUNATELY, I couldn't see the guest's reaction because he is not in the room.

So we took the guest's room key and just placed the cake inside the cake with a wishes card. Nice right? 🙈🎂🎁🎊🎉

# data[].attributes.body
On today, I get back to my office as Front office (DTS) agent after 1 day . I did answer phone calls as usual and also with some other works.

# data[].attributes.body
What I was did today is totally a new environment for me. I was sent to level 6 of Renaissance hotel where the swimming pool, gym and sauna are located. I have communicate with the guests who come to enjoy and relax by doing these activities. My work is to provide the guests needs and wants  like towels, water bottle, locker key and so on. Not only engaging with the guests, I also do other things like record the distribution of towel and locker key to the guests.

# data[].attributes.body
I started my work as usual today. Then Front office Manager Mr. Mashall sent me to Club Executive Floor. This is my second time to be at Club Lounge. Here i help Mr. Guna and team to welcome guest and write the guest name in the system. Sharp at 6:50 pm we celebrate Ms Raihana birthday in the Lounge. Ms Raihana is our Platinum member guest and Mr. Guna is the person in charge for the birthday arrangement. Ms Raihana and his husband surprised with the celebration and we took group picture with Ms Raihana. She thank us because we made her day happy to the maximum level.

# data[].attributes.body
Today is a happiest day to my Front Office Ass. Director Mr. Ben and whole entire team because of the guest voice reach the highest score. So, Mr.Ben treat us pizza and MC Donald as appreciation and motivate us to keep doing the excellent job.

# data[].attributes.body
Today my senior worker Mr. Safuwan teach me how to do courtesy call to the  guest that check in within the day. There is a special procedure that I should follow during talk to the guest. First, greet the guest and ask how was their staying in the hotel since they check in today. After that ask for guest request and try to settle the request within few seconds.Last but not least thank the guest for the feedback and hang up the call gently.

# data[].attributes.body
As usual my shift start with briefing from Front Office Manager Mr.Marshall and he highlighted few things to be done everyday during answer the calls either external or internal.

# data[].attributes.body
Officially its my off day....

<<H appy Wednesday>>

# data[].attributes.body
Good Evening..

Today i get loads of approach reserving buffet spot. Renaissance Johor Bahru Hotel is popular with global and western sustenance. The greater part of the outcasts will do buffet reservation at BLD Cafe since they give great quality nourishment and great serving to the clients. BLD Cafe give break in the first place, lunch and dinner buffet. Morning break most readily accessible at 8.30 am until 10.30 am, lunch buffet accessible at 12.30 pm until 3.30 pm and dinner buffet at 6.30 pm until 10.30 pm.

# data[].attributes.body
Today is occupied day as high occupancy around 100.83%. Morning shift pass over bunches of defect and IRD Courtesy. Me and my partner Mr. Safuwan attempt to tackle it before end our day of work. We contact Engineering and Loss Prevention in control individual to tackled the issue. The greater part of the in house guest glad in light of the fact that their issue settle yet a portion of the guest troubled on the grounds that late reacts from the engineering side. I feel so push and tired in light of the fact that not quit getting call either inner or outside but rather these show me how to deal with the circumstance accurately.

# data[].attributes.body
Today my shift started at 3 pm until 11 pm. Today is my twentieth day of my internship position at Renaissance Hotel. Today I find out about how to illuminate support about the issue in the room. Firstly i will observe from guest what is the issue in the room then I will record in the report shape then illuminate them by utilizing walkie talkie.Its quit fascinating to advise them and furthermore its a testing work.

# data[].attributes.body
Good day!

My day start with morning shift start at 7 am till 3 pm. As usual I start my work with duty manager briefing. Mr Nazrol is a senior worker explain me each and every work what i supposed to do after start my work in details with a guide notes.

My day end as usual...

# data[].attributes.body
Today i was told to do room embellishment to recently wedded couple. The male guest demand to do some bloom enhancement on the bed to shock his better half. I am so eager to do the beautification. I get a decent criticism from the guest and they thank for the services given.

# data[].attributes.body
Officially its my off day....

# data[].attributes.body
Today me and internship companions went to a Rap Session. The student supervisor Ms. Sherobhon led this Rap Session with some HR staffs at meeting room. Firstly the internship trainee presented about the Producer and co-maker of Marriot International brand by slides. She additionally demonstrate a video about how Marriot really molded and set up everywhere throughout the world. After 5 mins break we were uncovered with the center estimations of Marriot and Renaissance Hotel Johor Bahru.

# data[].attributes.body
Today's high occupancy in Renaissance hotel. I was told to be Guest Relation Officer. I remain at front work area (anteroom) to welcome and serve welcome beverages to the visitors.

I additionally conversed with visitor while they are holding up in the line to check in by asking how was their day and how was their adventure. The principle center of a visitor relations officer is to guarantee the visitor is cheerful.

It's another experience for me meeting the visitors.

# data[].attributes.body
My day began with evening shift at 3:00 pm to 11:00 pm. I began my work as normal as front office operator. A hour after Mr.Ben Director of Front Office Manager request me to go laundry division to help Mr.Wong clothing head. I was stunned to hear that and somewhat terrified. At 1:00 pm sharp i go to clothing division and search for Mr.Wong. He request that I evacuate my coat and make a request to wear mask and gloves. At that point, i tail him to the clothing site. The earth there excessively hot and full with garments, bed sheet and room comforts. I was make a request to do shorting where i have to isolate the single bed sheet, twofold bed sheet, towel, shower rope and other shower pleasantries. I do that labor for 3 hours and i feel so drained yet regardless I acknowledge it as my entry level position part and learn new things.

# data[].attributes.body
Awesome day...

Today Renaisssance Hotel  achieve high occupancy where all rooms are sold out and overwhelming landing of guest. I was send to front work area from front office to welcome guest. Today is an exceptionally bustling day for front desk staff particularly to me since this is the principal experience of being Guest Relation Officer(GRO). I was educated by Mr.David how to extraordinary and welcome visitor. We likewise give welcome drink the visitor while they hanging tight to check in.

# data[].attributes.headline
13th day Internship at Renaissance Johor Bahru Hotel (18 February 2017 )

# data[].attributes.subject
13th day Internship at Renaissance Johor Bahru Hotel (18 February 2017 )

# data[].attributes.body
Great day!

My day understudy begin with new move that is afternoon move begin at 3 pm till 11 am. As common I begin my work with obligation chief instructions. Mr Safuwan is a senior specialist clarify me every last work what i expected to do after begin my work in points of interest with a guide notes.

So firstly, he solicited me to recollect numerous kinds from rooms the lodging furnished with its own claims to fame and different offices like gymnasium, sauna, pool and eatery. At that point he show me how to check remain over status of visitor in room.

In conclusion, Mr. Safuwan request that I practice to do graciousness calls to client with legitimate verbiage like i posted underneath.

# data[].attributes.headline
12th day Internship at Renaissance Johor Bahru  Hotel (17 February 2017)

# data[].attributes.subject
12th day Internship at Renaissance Johor Bahru  Hotel (17 February 2017)

# data[].attributes.body
Great day :)

Today i grouped wake up calls since today is my morning shift 7am to 3pm. After i enter my work i got the skip back wake up calls and I record the room numbers that didn't get the calls. I got back to the rooms exclusively and said 'Great morning Mr/Ms/Mrs........, this is your wake up call.

# data[].attributes.headline
11th day internship at Renaissance Johor Bahru Hotel (16 February 2017)

# data[].attributes.subject
11th day internship at Renaissance Johor Bahru Hotel (16 February 2017)

# data[].attributes.body
The day well went today. My day of work today is 9 a.m to 3 pm. I help the front work area to embed inviting letter into the conceal to give the visitor when they check in. This is one of the way respecting the visitor by giving inn data to the visitors.

At that point i proceed with my work as front office operator.

# data[].attributes.headline
10th day Internship at Renaissance Johor Bru Hotel (15 February 2017)

# data[].attributes.subject
10th day Internship at Renaissance Johor Bru Hotel (15 February 2017)

# data[].attributes.body
Today my off day...