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Link Video Presentation dan Report Industrial Training

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Link Video Presentation dan Report Industrial Training

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link video= https://www.youtube.com/watch?v=nhRbN1Xl8SU&feature=youtu.b

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Given that today is the last day of my internship here as students, I set up a work that is still left before leaving the hotel. But I was also asked by supervisors to ensure that all forms required by the faculty was ready to be scoring, has been rated and reviewed by them.

Before that, I also had to conduct an interview with a supervisor, Encik Md Asri bin Saad who is also the manager at here. Before completing the task today, we were also treated to lunch and were given a certificate for successfully completing the training industry for four months here. Thanks goes to the Majlis Daerah Baling for giving me the great opportunity to undergo my industrial training here, the Seri Baling Inn staff for accepting my presence to learn new things, share ideas and opinions even give exposure to the real world of work. Credited my special thanks to Encik Afif bin Shaari,Puan Hayati,Encik Md Asri bin Saad and friends. Hope to see you again at another time.

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Today, I went to check the rooms 108 and 109 for the condition of the rooms that will be signed by the customer in the afternoon. examination revealed that the room had some damage including a telephone, remote air conditioner and a condition of room was unsatisfactory because incomplete needs in the room.

An action that can be taken, I helped set up the equipment room and sweep the dust contained in the window.

In the afternoon, I helped to close the accounts for the money quote on this day. included activity that need to do is to write a daily report, write reports and official declarations of assets of the hotel.

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In the morning, I update the booking files where I need to enter information about customers who have booked the hall and other types of equipment as well as the fees charged. this is to facilitate the management to make the payment in the future.

After that I help organize and separate the letters received since a few days ago the file specified. Among them are the leaves file, quotation files and others.

In the afternoon, I helped to do the quotations to customers who will stay at this hotel. Among these customers is the fire department and rescue as well as Mr. Hamdan, councilors of Majlis Daerah Baling.

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LEAVE-REPLACEMENT OF WORKING DAY

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OFFDAY

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OFFDAY

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On this day, I worked at the front desk to answer a call, checking in and out customers as well as several other related tasks.

Tt times of leisure, we took the opportunity to check the condition of all rooms on the Seri Baling Inn to determine the damage that occurred to be reported to the maintenance department. Today we found some sink clogged and slow flowing water in the toilet. It is difficult for customers to use the toilet comfortably.

In the afternoon, we closed the account for revenue today.

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Today I'm just helping in management work. I help at the front desk to answer phone calls from customers, taking booking room and hall, and provide a receipt to the customer.

I also check the room booking and update all customer information such as name, address, telephone number and the type of room booked into the booking book for references to other employees.

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Today I help workers, housekeeper to put amenities such as pillow, hanger to the rooms required.

Besides that, I also check the condition of some of the rooms were booked and will receive customers this afternoon.

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Early in the morning we're helping the housekeeping to restock soap, shampoo and detergent into the store floor.

This morning, we also received a complained from the customers that said that the floor was not clean. As an action, I went there to check the condition of the floor and found out that the floor having trouble of spots and somewhat mossy consequences of not scrubbed properly. In order to overcome this problem, we try to put the Clorox on the floor and clean it tomorrow. it seems like works because the spots disappeared. Therefore, orders were issued to employees(cleaners) to be done in every washroom.

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This morning, the we was going to Majlis Daerah Baling office to take stock of the counter stuff. Among the receipt book, notebook long, stationery,  A4 paper and meal coupons.

In the afternoon, we went to check the room and record all damage that occurs in every room. Among the problems identified were the bed lamps, kettle and phone did not work.

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OFFDAY

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OFFDAY

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Today, I continue my task to update the files as saving these letters into particular file. for example, invoice statements placed in the file of letter order and invoice, the form of leave into files off workers and so on.

Moreover, I also helped matters at the counter like to take booking and others involved. in the evening, I was directed to go check every room was booked by the customer to ensure the room is in good condition. In fact, we also check the condition of the air conditioning and refrigerator because we received a lot of complaints about it.

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These days, I'm just helping out a customer from the State Planning Department, Kedah staying here. I assisted in providing payment receipt, delivery of the keys and any queries.

Moreover, I also helped update the files of office before the end of my work on this day.

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After the inclusion of stocks of goods, today I am compiling and updating the storage space in a more orderly and neat. I also update the record books in and out of stocks and ensure the stock is exactly as recorded. in fact, I also check the expiry date of the said goods like sugar and tea.

There is also a shortage in the amount of stock but after asking to the housekeeping, I found them without taking stock of record on the books. this can be avoided by supervisor stores must be there when stocks of goods taken.

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On this day, I followed the supervisor of Pusat Rekreasi Air Panas Ulu Legong, Puan Mardziah to buy a stock of goods for the use of both hotels under the MDB. we move from the Seri Baling Inn at 0900 am to TESCO EXTRA Sungai Petani to buy the stock.

Among the items purchased include tea, sugar and Nescafe. after we buy them, we move on to lunch in Sungai Petani areabefore going back home. Before back to the hotel, we went to the PRAPUL to deliver goods to be stored into store.
We reached there around 6pm in the evening.

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OFFDAY

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OFFDAY

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Today, we resume the task of counting the money deferred because of lack of money for the weeks of accumulated unreviewed.

After that, I helped take stock of the goods requested by the housekeeping because the stock has decreased. Among the items taken were toilet paper, tea and sugar and send them to the store.

At the evening, I just help them to close the account of the hotel revenue for today before going home.

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This morning, we received an accommodation stock from Pusat Rekreasi Air Panas Ulu Legong such as tissue boxes, tea, sugar, detergents, and many more. before stored into the store, we need to record any number of entry of items to avoid any loss of stock. It should be recorded into a green card that is on the side of the store.

Besides, I helped set up a punch card report as was requested by the management. The report print out three copies to be sent to the supervisor hotel, office and saved into a file sent to management.

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The peaceful day and the weather was good, I started my work today by helping Puan Aini  to calculate the rental income for Seri Baling Inn for this week. We separate into the sequence quotation date to avoid any confusion before the session began counting the money. once completed, we make sure the money raised is timely as the financial statement issued.

Once completed, we will hand over the money to the Pejabat Majlis Daerah Baling for the next course.

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Today, my partner and I went to check the room. This inspection work involving another employee of the hotel housekeeping, Puan Santha.This examination involves the bathroom area, toilet, bed, under the bed and the closet interior which is likely to have items left behind, litter and so on.

The results are found, there are many customers who once litter the items here such as plastic, bottles and others. Our action is to remove and re-do the dry dirt on it.

Finished checking all the rooms, we send a report to the supervisor of inspecting to be saved in a supervisory records for reference to the cleaning staff.

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OFFDAY

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OFFDAY

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Today, I go to prepare a VVIP room that will be given to the special guests. We were asked to put up curtains, put bed linens, sweep the floor, wipe the dust and the like. This work is done with the help of another colleague.

This work should be done carefully because this is a different room from rooms rented to others. In fact, time to make up the room service took a long time because the space is quite large and has two bathrooms.

Once completed, this room are checked again by the maintenance supervisor, Encik Sabki to ensure this room are ready to be rented to the guests.

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On this day, I helped to bring customers from Putrajaya to see the hotels and other types of rooms at the hotel. They are new customers who want to see the environment before renting here. after showing them the types of rooms available here, they agreed to stay here.

In addition, I also update the information of the hall which was booked and charged into the hall booking form.

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HARI KEPUTERAAN YANG DIPERTUAN AGONG SULTAN MOHAMMAD KE IV

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ISRAK MIKRAJ- Leave

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After relax for two days, today I got many job to do but I did well. First, I was directed to examine the situation suites room  that will be occupied by the director of the Majlis Sukan Negara. Results of the examination, I found the room was quite dusty and I took an action to vacuum the room. After completion, I circulated to perform the next task of keeping the front desk.

After that, I helped write information into the Seri Baling Inn employees attendance cards. There were 17 employees in the division. Once completed, I help the Puan Aini to entered attendence information such as employee time attendance, time-out, leave records to load into the system. This is because the management needs to send information to their arrival to the office Majlis Daerah Baling.

In the afternoon, I compile and stored maid report, letters and other official letter received into files that are available before completing my work on this day.

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OFFDAY

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OFFDAY

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This morning, we were asked to check out some of the rooms that had been booked by some customers. Consequently, I and a friend went to check all the parts and goods in every room. As a result, I find that there are some rooms that were damaged in terms of electrical appliances such as kettle, telephone and bed lamp.

Any damage is detected, I will record it in a damage report form to facilitate the maintenance to repair the damage. This method is highly efficient in view of the maintenance workers will not overlook any problem.

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Today was a very quiet where the customer does not have to stay here. however, we only need to open the receipt to the accommodations will be out in the morning.

Astoday's employees who work at the front desk late entry over certain reasons, I took over the job of taking care the counter while waiting for his presence. As usual, I just need to make a payment receipt to the customer, take the key and report to the housekeeping to clean the room.

At the evening, I just help them to close the account of the hotel revenue for today before going home.

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Today, we have followed the Encik Hafiz to send a stock of goods required by the Pusat Rekreasi Air Panas Ulu Legong. Among stocks taken there is a floor cleaner, bleach, toilet paper and other specialty items. besides, I helped them to arrange the stock onto the rack provided

After returning to Seri Baling Inn, I resumed work by helping them to enter the information into the system so that the information is kept for use in the future. For customers who want to check out, I help to make payment receipt to them.

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This morning, I was directed to examine some of the rooms booked by the customer of a club. They are loyal guests at this hotel will stay here for every event held in the area. After examination, I found too common mistake of workers which do not take soap that was used in the bathroom, forget to check the fridge and a couple of other issues.

Besides that, I also help make working at the front counter as include information on the number of customers using coupons breakfast. While making the work, I also took the reservation of rooms and the hall, manages the room payment and so on.

At the evening, I helped to close the account of the company and write up the asset before end my work for today.

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The beginning of this week was very quiet. I have to keep the front desk for check out, check in and answer phone calls received for room booking and hall booking from the customer.

Besides, I help to attach a new account closing form accepted for use on any exchange of employees for the next shift.

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OFFDAY

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On this day, I helped the Puan Aini and Encik Sabki to calculate the amount of money that have earned from rental revenue of rooms and halls for several days. The money raised will be sent to the Majlis Daerah Baling.

After that, we were directed to examine all the available rooms in this hotel because there are cycling clubs influx of 60 people staying here. They stopped staying here before proceeding to the next destination.

We also check the room iron and stores that will be used by them tomorrow. There is a problem in the storeroom but we had to make room for storage of the bike-lodger because their request that requires the storage room.

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The day began with a filing made on documents-documents that must be kept in accordance with certain files. The purpose of these documents is kept for record purposes and future reference or anything related. Once completed, I helped to take care of the front desk because not enough staff as the employees involved with sports training and other things.

After lunch, I was instructed to check the condition of the rooms booked by the customer who will check in after 2 pm. This is to ensure that all the requirements and tools are in good condition and can be used by customers. We will make sure every aspect, whether hygiene, safety is maintained.

Before returning home, I'll make sure I have made daily routine of closing account has been created for a daily income.

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In the morning, I start my job with updating the new hall reservations accepted in recent days. There are some groups that will make seminar here at the end of next week.

As usual, I enter information such as the number of board fees, types of arrangement of tables and chairs, necessary equipment and so on.

After that, I helped to carry on a service on  the room that has been checked out by the customer at 12 noon today. I need help to enter the hotel room like towels, shampoo, soap and so on.

Before leaving, I helped the PA should attend regular netball training to fill asset statements and reports to be given to the workers in the afternoon.

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On this day, I recorded an information about booked hall received this morning from Forever Living Groups to do a seminar on this Saturday.

At midday, I went to check out some of the rooms that had been booked by phone to check in this afternoon. There is a problem with air conditioner in the room and we take action to change their room to another room. We also clean the dust contained in the room for quite a long time did not receive customers.

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The starting work on Monday with making up a room service that has been checked out by the customer. I help make the beds and clean the cups and glasses. Besides, I swept through the room space. Once completed, I made a re-examination before releasing rooms for rent to the next customer.

In the afternoon, I helped make the closing statement of account for income today. Besides that, I also filled the asset information before submitting the next task to the afternoon shift workers.

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OFFDAY

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OFFDAY

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This morning, I helped the Puan Aini to fill up the time arrival of Seri Baling Inn employees and record the arrival time workers.

That is to count the number of allowances to be earned by the employee for the month of March. For tourism department, workers here have to work differently than other department. Therefore, arrival time and more work needs to be given allowance.

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Today, there are some customers who came to inquire about the price of the package board, the tools provided and food and beverage packages. There are some customers who have been confirmed to make a booking hall for receptions and seminars. There are six different packages according to the type of board and number of participants according to the size of the hall in this hotel.

After completion, I entered the hall booking form that has not been updated to be recorded in the files of the booking hall. Among the information that needs to be filled is the customer's name, phone torches, address, type of board, equipment to be used and the packages price.

So far, there are nearly 15 reservation that has been made for the month of April and May

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On this day, I have been asked to bring some policemen from Ibupejabat Polis Daerah Baling B to view the area around the hotel, room, gym and swimming pool. this is because at 24 April 2017, will be the inclusion of high officials of the traffic Bukit Aman. The officer explains some aspects that need to be adjusted on the room because the officials who will occupy the rooms are superior officer.

Besides that, I helped the workers at the front desk to check in customers who walk into this hotel. I helped open the receipt of payments and food coupon to these customers.

In the afternoon, I helped make the closing statement of account for income today. Besides that, I also filled the asset information before submitting the next task to the afternoon shift workers.

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This morning there is a motivation program in the hotel hall Seri Baling Inn. Our hotel represents the need to provide a number of requirements which are required by the customer. Among the items that should be included is mineral water, pencils, sweets and A4 paper. We rushed to buy the item for the event that has begun.

At midday, I helped the workers to clean the room that had been used by the customer. Once completed, we do a re-examination on all the rooms had been cleaned.Afterwards, I closed the company accounts as usual to be submitted to the financial department.

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The morning started with a phone call from a customer. Besides that, I also explain to customers about the types of rooms at the hotel and related packages available.

Besides that, I also went to check the condition of the rooms that was ready to receive customer service in the afternoon. This is to avoid any inadequacy can observe inconvenience to customers.

In the afternoon, I closed the account for revenue on this day to be saved as well as a closure to the task for today.

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OFF DAY

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OFF DAY

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Today is a very calm because the earth soaked in a heavy rain and extremely cold weather. No work to be done because there was no room to rent.

I just write the details of every employee such as name, department and month in every new punch card as we head into the new month.

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Today we have received the stock of goods to be saved in the store. Before the process of storing this stuff, we need to review and make a record in new merchandise received for coordinating the existing stock with new stock arrives.

Records should be listed on the green card has been provided by workers who take care of the store. In the afternoon, I helped make the daily routine of closing the accounts for revenue collection on this day before the end of my work at five o'clock this afternoon.

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After breakfest, I continue my work by entering the information of rental and booking into the booking form in order to ensure that the information is keep for future references.  Based on the form that have been provided, we have to fill in the price of the hall, types of hall and the number of people involves in this event. this is because we need to discuss about food packages with the cafe manager.

Besides, I also help Puan Aini and Encik Sabki at the front desk in taking the payment, open the receipt and answer the phone call from the customers. As there ar many booked room for today, my friend and I go to the room to check the condition of the room either it is ready for the customers or not.

In the evening, I helped Puan Aini to close the account for daily collection. I have to fill up the revenue collection form and asset form because after 5 pm, there will be a replacement shift to another workers.

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Beautiful morning began with helping the work at the counter as the workers on duty have to attend netball training. My responsibility to take care on the front counter in receiving calls, taking orders and entertain guests who come to this hotel.

It taught me to work with more daring and efficient even without the help of employees working in this division. I even managed to entertain guests who come either in need of assistance or other things.

In the afternoon, I and other workers to do the cleaning up because in the gym such as treadmills, weight lifting iron, stay ball and others. In fact, I also sweep out the rooms to prevent dirt for customer convenience.

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Today is a very busy day where I have to help other employees do some work. In the morning, I helped Puan. Aini and Encik Sabki counting the  money room rental revenue collected during this week. This money counting process requires attention because of the need to meet the total calculated in the financial statement.

Besides, I make additions on stocks of goods in the warehouse. this is because we receive a stock of goods such as sugar, tea, soap, shampoo, and detergent to be used in this hotel. Therefore, I need to make additions on the amount of stock to avoid any loss and theft of these stocks.

At the free time, I go help the workers to make the layout of the rooms and cleaning up the rooms that have been used by customers. I wipe the dust and clean the cups and glasses as well as making the bed layout. Before the end of my duty today, I helped to close the accounts for revenue collection on the day before the exchange of the afternoon shift workers.

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OFF DAY

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OFF DAY

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I start this morning with help prepare a report on the counter. this work is completed, to be placed in the file provided. After that, I help workers clean rooms that have been checked out to give to the next customer.

In the afternoon, I helped to make the report of closing revenue account by the hotel today.

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Today, work in quiet conditions as the previous day is very busy. Today, we help management to calculate the revenue of the rental of rooms and halls in Seri Baling Inn. This process involves a number of employees of the management for the acquisition must coincide with the results that have been recorded.

After that, I went to help workers cleaning to clean the rooms that have been checked out. I help with the change of sheets, glasses and cups and add sugar according to the specified amount.

Once completed, I go help at the counter.

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As usual, I helped at the counter for registration of incoming and outgoing customers, providing the payment receipt and food coupon on them. Today, I need to manage counter accompanied by an attendant for assistance as the receptionist was on basketball training for the selection of candidates to Langkawi for a sporting event involving all Majlis Daerah across the state.

I also help the work of cleaning the room that had been used by the customer. besides, I also help fill the hall reservations accepted for booking the files stored in the hall to avoid double booking.

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After a day-long day yesterday, we continue to work as usual on this day. We just compiled the old files into the new rack. I also alienate the old files that are used only once a year or less frequently used. This is to facilitate the management to do their job.

Before go home, I helped to close the account of daily earning collection for today.

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Today is my first day as a practical student to stick here to get involved in managing a ceremony held at the hall of Akasia. In the morning, I help in the registration of customers for stay here for the feast invitation.

There are a lot of room to be serviced because there are several rooms to be checked in by customers who have made reservations last week. We need to set up a room as soon as possible and try our best to provide room before check-in time begins at 2pm.

In fact, became a challenge to us is that when workers in the housekeeping is not enough because on vacation and visit to Bangkok organized by the MDB. There are many complaints received by us on that day and the things that worry when the switch is on fire and exploded but can be controlled by the maintenance.

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OFF DAY

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OFF DAY

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On this day, we received a special guest of the association of motoring clubs MEDS. The club conducts charitable work such as conducting missions to help countries hit by the disaster and clean up the mosques throughout the country.

After they check out, I helped clean the rooms occupied by them. I also help the employee at the counter to make audit stock of goods in and out like soap, body shampoo, and so on.

in the afternoon, I pack and organize the files into the new rack received by Ser Baling Inn. The files should be sorted according to usage and volume number. The work requires a strong force for the transfer of the old rack to be converted to a new rack.

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This day is tiring day for me because there are many rooms booked and will be entered by the customer at 2pm. I help workers enter towels, soap, body shampoo and etc required by each room. In fact, I also do a second examination of the entire rooms to avoid dropouts or insufficiency of goods as customer comfort is our priority.

At midday, I helped the workers in the management team to count the money proceeds for a few days to be sent to the Majlis Daerah Baling. This is because we cannot keep too much money due to the damaged vault to prevent the theft of money.

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today, there is so much room to receive customers and work that can be done because the room was completely checked yesterday. Therefore, I help to manage the work at the counter and arrange the items on the counter and look at the records and customer information is timely and accurate as the order book.

In the afternoon, I helped clean the store and organize items received from the laundry to be prepared on the shelves provided. I helped to organize for today because employees do not have to do housekeeping.

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In addition to managing customer check-in and out, I also help workers to organize the magazine in every room including magazines of the Astro and others as well. This right because magazines need to be replaced every three months for customers to read. while regulating the magazine, we also check the condition of the rooms that are in good condition to receive the next customer.

Besides, I help receptionist to enter data about the booking hall by the customer into the hall booking files for records management. This is to avoid any duplication of orders from happening.

In the afternoon, I helped put the documents into specific files so that are not left for future use.

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Today, I helped Puan Santha to arrange the accommodation items that received in the morning from the laundry such as pillowcases, sheets, towels and others. besides, I also rearrange the items so that it will look tidy and managed.

Furthermore, I also has been asked to prepare the receipt book to be use by the receptionist to record the payment of the rooms.

On the evening, I helped the workers to clean up the room that already has been check out by the customers. I helped them to wash the glass, cup and add on the sugar and tea as well. Moreover, I also helped to wipe the dust on every room.

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OFF DAY

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OFF DAY

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Like the other day, on this day I was doing some work to assist in the management. in the morning, I helped take care of the front desk because on this day, a receptionist Puan Aini need to attend netball training organized by the Majlis Daerah Baling.

As usual, worked at the front desk requires me to answer phone calls from customers, write orders and manage customer who will check in or out.

Besides, I also helped to create a copy of the receipt for closing account for the use of employees to write the number of rooms occupied for the purpose of revenue collection records daily. It aims to ensure that the result is sound like on a record order book.

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REPLACEMENT LEAVE

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This morning, I helped the housekeeping workers to arrange the towels, sheets, pillowcases and so on that have been sent. I helped organize the items in the store. Besides, I help to tidy of goods in stores.

After that, I help employees make service in the rooms such as changing linens, sweep and so on.

In the afternoon, I helped prepare the work to key in data into the computer for storage management and many others before end my job today.

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Today, in addition to helping manage the counter, I was also asked by the PA to help her entering the data entry time and time out of managing employee recording the management Seri Baling Inn before being sent to the higher authorities.

This is because, information that is required to record holidays, overtime and so on. After that, I continue assisting in the reception.

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At the beginning of this week, I was working as usual such as keeping the counter and check the condition of the room is ready to be serviced.
At the counter, I help Puan Aini to fill some forms to be submitted to the management as well as updating the minutes of files to facilitate the search and reference in the future.

In the afternoon, I helped the workers to clean the equipment and exercise machines at the gym. Because cleanliness is very important and must be maintained for visitors to enjoy the services provided by Seri Baling Inn.

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OFF DAY

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On Friday, I have to work to help workers who worked at the front do the work that needs to be solved. This is because there are some other workers who are unable to attend for help at the front desk.

My presence today can help staff at the receptionist to rest and pray. Besides, I helped take care of the front desk.

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Today I was asked to save documents into files that are specified. Isolation of this letter for the purpose of facilitating to make reference in the future.

In addition, I was also asked to calculate the stock of tables and chairs which was received by the Seri Baling Inn for the purpose of recording these hotel assets.

In addition, we examine some of the rooms that had been booked by some customers who will check in tomorrow.

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OFF DAY- leave

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On this day, I was asked to accompany officers from INTAN(Institut Tadbiran Awam Wilayah Utara) to climb the Gunung Baling. This is because they want to see the route to the mountaintop for use in training courses.

We start the ascent begins at 10.30 am involving 12 people. The climb is challenging because the terrain is quite challenging. The climb is as high as 546 meters above sea level. we arrived at the foot of the mountain at 4 pm.

Although quite tiring, we successfully completed the climb with pride.

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Today, I helped clean up some of the rooms that have been used by several customers. besides, I have helped check the condition of the rooms that will be used by the Majlis Daerah Baling for use in today's interview involving 20 candidates. In fact, I helped Puan Aini to take the  stocks(pillows) brought from MDB branch of Pusat Rekreasi Air Panas Ulu Legong to use by this hotel. We also have ti arranged the items in the store.

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On that day, I have helped workers to clean rooms that have been used by customers who have stayed here. In fact, we have also made inspections on every room to be used for the purposes of the interview conducted by the Majlis Daerah Baling.

I also helped workers at the reception to write the dates on the reservation book for subsequent months. This is to enable workers to take orders and record customer details.

In the afternoon, I assisted in the receptionist before completing my work on this day.

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OFF DAY

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OFF DAY

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In the morning, I continued the work of cutting out pieces of paper and attach it in every room in the Seri Bbaling Inn.

Besides, I help the Puan Aini to check out the stock in the store and update record books in and out of stocks. This is to avoid any loss or problems of insufficient stock.

Moreover, I helped work on the front desk before completing my assignment today.

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On that day, I was instructed to check the condition of the room to determine if any damage has occurred. If there is any damage, we need to report to the employees in the maintenance to repair the damage.

At midday, I was asked to help monitor the work by the employees of fragrance materials supply company room to install the fragrance. This is to prevent any thing from happening in the room.

In the afternoon, I helped Encik Sabki, supervisor of the maintenance for clipping sheets of paper to be pasted in every room. The paper sheet is a note to commemorate the customer to switch electrical switch for use.

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On this day, I act as an assistant at the front desk along with Puan Aini. I just need to help Puan Aini to take bookings, answer the phone and do some things that involve front desk. While, I was also asked for help to key in the number of collection of money for the month of February of Seri Baling Inn into monthly records. Although it was complicated and requires attention so that the data entered is correct, but I managed to learn it.

Furthermore, I also helped check the condition of some of the rooms because the room was booked by a customer who is expected to check in the afternoon. The results found the rooms were in good condition and ready to receive customers.

In the afternoon, I continue my work at the front desk before completing my work on this day.

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On this day, I have made some work in the management. In the morning, Puan Aini asked me to help her to make money counting result of money raised over several days involving three shifts of morning shifts, afternoon and evening. I can learn how the system used by the Seri Baling Inn.

Besides, I was also asked by my supervisor to do the job division table for use by the employee to ensure toilets are always clean. In the table, there are some areas of concern, among the dust, odor, floor conditions, tools, and so on.

Quickly after the break, I helped Puan Aini to calculate the stock of goods for hotel use and check the condition of the goods. Among these were, hand soap, soap, shampoo, sugar, tea, paper towels and a few items needed for the hotel rooms. There are several cards available for registered utility units so that the physical stock is recorded exactly to avoid losing of these items.

Moreover, in the afternoon I helped Puan Aini to close the account proceeds on the morning shift at 8 am and ends at 5 pm. In fact, I also completed the transfer of tasks to the next shift workers before the end of my work on this day.

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At the beginning of the third week, I helped work of housekeeping to clean the rooms that have been checked out by the SPRM Kedah, Perlis and Perak, which was signed on last Friday. Every room in the Seri Baling Inn had booked because they have all the prominence of this area. I have helped in terms of replacement of towels, sheets, cups, glasses etc and some can gain new experience in managing all the rooms. This is because I have not been faced with the situation of all the rooms booked by the customer. although quite tiring, but I felt excited and happy to be able to experience all this room to pack.

Based on the attached picture, I have learned how to wear a veil on the bed. there are a few steps needed to install the sheets as necessary to seem tense and messy. although somewhat difficult because mattresses are quite heavy and thick, but I did it.

In the afternoon, I helped the Puan Aini in entering data into the system for the purpose of recording the reference and hotel before end my day for today.

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OFFDAY

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OFFDAY

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The eleventh day of work here, I've compiled the documents in the file provided. I have learned a few new things like how to update the minutes for each letter for reference  of the parties concerned in the future. Among the files that have been updated is a file that contains the letters received and sent that involves Seri Baling Inn hotel.

Moreover, I also work in the reception and acted as an assistant receptionist to answer calls and take room booking. Today, we received many calls from the Suruhanjaya Pencegah Rasuah Malaysia(SPRM). They had booked all the rooms in this hotel as they would be in Baling for a few days. In fact, they are our regular customers every year. Therefore, I am also instructed by our supervisor to do the inspection on the room that has been booked for their stay tomorrow.