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Slides- Effective Strategic Planning and Strategy Execution

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Lead with Impact- Effective Strategic Planning and Strategy Executiont

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Please take your time to rate your training course by answering the questions below

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Syaza

Jyi

Sarah

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Syaza

Jyi

Sarah

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Choon Hong

Aiman

Lee Mee

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Aini, Ainur

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MCS Team (Page 3 of3)

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Aiman

Choon Hong

Liza

Lee Mee

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Syaza

Jyi

Sarah

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Syaza

Jyi

Sarah

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Aiman

Choon Hong

Lee Mee

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Wong Lee Mee

Liza

Khiew Choon Hong

Shahrin Aiman

Anne Liew

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Alan, Lorenz, Nadiah, Pua

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Habitual Traps - unexpected meetings, adhoc tasks and looking at emails/chats too often

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Habitual Traps - unexpected meetings, adhoc tasks and looking at emails/chats too often

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Sally, Shereen and Shu Wen

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Strategy to overcome Overthinking

Set clear target

Breakdown objectives, plan milestones, and start moving

Review and adjust at checkpoint

Member: Kee, Kar Chun, Andrew

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Subject: Urgent: Dissatisfaction with Cargo Delay and Unclear Billing – Shipment Ref. BPX-4721

From:
Mr. Raymond Lim
Operations Manager
Sarawak Timber Export Sdn. Bhd.
📧 raymond.lim@sarawaktimber.com.my
📞 +60 13-888 4512

To:
Customer Service Department
Bintulu Port Holdings Berhad

Dear Customer Service Team,

I am writing to express my dissatisfaction regarding our recent shipment (Ref. No: BPX-4721, dated 10 October 2025).

Our cargo — two containers of processed timber bound for Port Klang — has been delayed for more than 72 hours without any formal notification from your team. What is even more concerning is that when we followed up yesterday, we were told the delay was due to “port congestion and weather conditions,” yet other shipping companies in the same batch have already departed.

In addition, the billing invoice issued on 16 October 2025 includes an additional “storage and handling fee” amounting to RM 4,200, which was not part of our initial quotation. We were not informed of any rate adjustment or surcharge prior to the invoice being sent.

This situation has disrupted our export schedule, caused financial loss, and strained our relationship with our client in Port Klang. We expect a written explanation and clarification of all charges within two (2) working days.

Please treat this matter with urgency. If we do not receive a satisfactory response, we may need to escalate the issue to the Port Authority and reconsider our logistics partnership.

Regards,
Raymond Lim
Operations Manager
Sarawak Timber Export Sdn. Bhd.

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Subject: Delay in Container Release – Urgent Clarification Needed

From: Mr. Anthony Goh, Logistics Manager, Eastwave Trading Sdn. Bhd.
To: Customer Service Department, Bintulu Port Holdings Berhad
Date: 21 October 2025

Dear Sir/Madam,

Good afternoon.

I am writing to seek clarification regarding our shipment under Bill of Lading No. BTHL/BRX/1123/25, which has been pending release since 18 October 2025. Our forwarding agent was informed that there is a delay due to incomplete documentation, but we have already submitted all required papers (including the import permit and customs declaration) last Friday.

We are concerned because the delay is causing storage costs to increase, and our client in Miri expects delivery by this Thursday. Could you please confirm:

The exact reason for the delay in container release;

Whether additional documentation is needed; and

The estimated time for clearance.

Appreciate your prompt response as this delay is affecting our delivery schedule.

Thank you for your kind assistance.

Best regards,
Anthony Goh
Logistics Manager
Eastwave Trading Sdn. Bhd.
📞 +60 13-872 5448
📧 anthony.goh@eastwave.com.my

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RACI MATRIX "PENGURUSAN STOR ALAT TULIS"

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RACI MATRIX "PENGURUSAN STOR ALAT TULIS"

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Kursus IMTC