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DoubleTree by Hilton al Barsha, Dubai

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

Job requirements

Previous supervisory experience in Front Office within the hotel/leisure/retail

High level of IT proficiency

High level of commercial awareness and sales capabilities

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high level of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a variety of work situations

Ability to work on your own and as part of a team

Previous supervisory experience in Front Office within the hotel/leisure/retail

High level of IT proficiency

High level of commercial awareness and sales capabilities

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high level of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a variety of work situations

Ability to work on your own and as part of a team

SOURCE: http://jobs.hiltonworldwide.com/job/Assistant-Front-Office-Manager/J3J5P25XS4CD5M7399W?src=JB-11960

Daniela Ch.

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Catering and Event Management Coordinator

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Catering and Event Management Coordinator

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The Westin Seattle

The Westin Seattle is looking for a Catering & Convention Services Coordinator who will support the team of managers with administrative duties, mainly data entry for client and internal communication (BEO’s). By assisting with accurate detailing, this position enables prompt customer responses as well as internal communications. Responsibilities will include:
• Working with ISAC (sales & catering system) to enter bookings and details
• Generating Banquet Event Orders Contracts, Proposals, and Group Resumes
• Greet visitors and handle incoming calls
• Maintain and upkeep various filing systems, including vendor information
• Distribute sales leads from all sources, including phone, internet, and email
• Exceed the needs of guests and clients
• Perform office tasks including but not limited to: in house meetings, BEO assembly, email guarantees, office equipment maintenance, VIP forms, showroom coordination and backup support staff coverage for sales managers.

This position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
• Client correspondence as requested by managers or directors
• Order guest amenities
• Organize and maintain filing system
• Run reports from ISAC
• Order and maintain office supplies
• Distribute paychecks
• Package client gifts

Nedina

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Restaurant Manager Gleneagles Hotel & Resort

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Restaurant Manager Gleneagles Hotel & Resort

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Gleneagles, an iconic 850 acre country estate set beneath the beautiful Ochil Hills in Perthshire, is currently recruiting exceptional individuals to join our team. A luxury destination for almost a century, located just one hour from Glasgow and Edinburgh, Gleneagles offers the perfect retreat for those looking for relaxation, fun and adventure.

Our staff are the beating heart of Gleneagles, delivering legendry service that goes beyond attention to detail – it springs from a love of the place itself. Our ultimate desire is for all guests to experience something so uniquely ‘Gleneagles’, it is beyond comparison.

Dining is an essential part of the Gleneagles experience, with several exciting developments and refurbishments planned to a number of the current outlets. Gleneagles hosts a variety of beautiful Food & Beverage outlets.

We are looking for an experienced and highly motivated Restaurant Manager to be part of our F&B management team leading the ongoing development of our existing dining venues and concepts for new outlets. The ideal candidate will have worked in five-star establishments within high-volume restaurants. They should have a passion for delivering exceptional customer service and developing highly skilled restaurant teams.

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Ritz Carlton-Dubai
JOB SUMMARY

Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Taking an Entrepreneurial Approach to Driving the Restaurant Business

• Understands financial opportunities by surveying restaurant demand.

• Partners with key individuals in the local community to assess opportunities.

• Identifies and analyzes competitors.

• Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.

• Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.

Leading Significant Marketing/Public Relations/Media Activities

• Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.

• Supports on-site/off-site public relations opportunities to promote the restaurant.

• Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.

• Serves as the primary point of contact for restaurant events.

• Participates in local networking activities, which are often off-property, in support of the restaurant.

Managing Day-to-Day Restaurant Operations

• Supervises and manages employees.

• Understands employee positions well enough to perform duties in employees' absence.

• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

• Conducts daily "taste panels" to educate, drive sales and create sales goals.

• Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.

• Monitors compliance with all applicable laws and regulations.

• Monitors adherence to liquor control policies and procedures.

• Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.

• Monitors alcohol beverage service for compliance with local laws.

• Monitors compliance with all food &amp; beverage policies, standards and procedures, including food handling and sanitation standards.

• Assists servers and hosts on the floor during meal periods and high demand times.

• Advocates sound financial/business decision making.

• Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant Manager.

• Oversees the financial aspects of the department including purchasing and payment of invoices.

Fostering an Environment that Creates Exciting and Memorable Guest Experiences

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants..

• Addresses guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

• Verifies corrective action is taken to continuously improve service results.

• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing and Conducting Human Resource and Talent Management Activities

• Actively participates in the hiring process to identify the right talent to support the outlet's concept.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Facilitates the fair and equal treatment of employees.

• Strives to improve employee retention.

• Monitors employee attendance of on-going training to understand guest expectations.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Strives to improve service performance.

• Encourages recognition of employees across areas of responsibility.

• Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.

• Establishes guidelines so employees understand expectations and the work.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others.

• Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize, organize, and accomplish own work.

• Monitors and maintains the productivity level of employees.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.

• Provides work-related training, supervising, follow-up and hands-on management.

Additional Responsibilities

• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

https://ucnbusiness.hosco.com/job/the-ritz-carlton-dubai-international-financial-centre/general-manager-speciality-restaurant

Gergely

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Food and Beverage Manager Doubletree by Hilton Dublin 

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Food and Beverage Manager Doubletree by Hilton Dublin 

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Job Description
A Food & Beverage Manager with DoubleTree by Hilton Dublin is responsible for managing operations of all Food & Beverage Departments to include:
300 Seater Sussex Restaurant serving Breakfast Daily
Lobby Lounge
Executive Lounge
Bar serving Bar Food daily & very busy contemporary drinks
Large Conference & Banqueting Facilities for up to 1,400 delegates.

The Food & Beverage Manager will work with Head of Departments to deliver an excellent Guest and Team Member experience while training staff and working within budgeted guidelines.

Job Requirements

A Food and Beverage Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Management and/or supervisory F&B experience
Able to meet financial targets
Ability to comply with all F&B brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Degree in relevant area
Passion for delivering exceptional levels of guest service
https://www.hosco.com/job/doubletree-by-hilton-dublin/food-beverage-manager-137798

Benedek Gaal

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Front Office Manager at The InterContinental London Park Lane Hotel

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At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part o...

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Conference Room Coordinator, Novitex - Dover, New Hampshire

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Conference Room Coordinator, Novitex - Dover, New Hampshire

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Own comment: "Novitex is a cloud-computing company. So I think you will work on planning their exhibitions spaces in different conference centers and their meetings with clients. Maybe even travelling a bit to check out the conference centers. I choose this because I think the days will be diverse, when you help plan different conferences and meetings in different locations and because it sounds like a starter job with requirements being high school diploma and 6 months of customer service experience."

A Conference Room Coordinator’s daily tasks will involve:

Receives and reviews conference center reservation requests; schedules meetings, in services, conferences, confirms conference center schedule and services with clients.

Assures proper furniture arrangement; contacts other departments and service providers to obtain audio, video, sound, and lighting equipment, food and beverage services, and ensures equipment and services are provided as requested and resolves any related problems

Consults with current and potential facility clients in person and email to clarify conference request, provide advice regarding services for audio, visual, sound, and lighting equipment, explain services available.

Maintains a variety of files and records as necessary.

Follows routine operational and/or administrative procedures for the most effective and efficient utilization of the conference center facility

Acts as a resource person for personnel, outside organizations, and other potential clients regarding all aspects of facility and accompanying services

Performs job-related duties as required.

You need great people skills, patience and the ability to multi-task to be good at this job.

The following is required:

Minimum of 6 months customer service related experience

Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)

High school diploma or equivalent (GED) required

You will be required to submit to pre-employment checks as a condition of employment, to the maximum extent permitted by applicable law. You will have to sign necessary consents to submit to the pre-employment checks.

Kasper Bager Mortensen

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Hotel Cafe Royal

Your role:

Under the direction of the M&E Operations Manager, you will help to supervise the Operations Team in the coordination of every last detail of your assigned events, to ensure they run flawlessly. You will be responsible for supervising the preparation and staging of your assigned event space, ensuing sufficient service equipment and stock is available and mise en place is arranged, AV/Technical equipment is installed and guests are familiar with how to use it and on hand to deal with any last minute issues that arise.

You will be responsible for supervisor those inevitable last minute changes to timings, numbers and/or itineraries with minimal fuss and professionalism ensuring these are communicated to all who need to know. You will monitor and control all aspects of the event to ensure the highest quality product and service standards are maintained.

You will of course be passionate about food and drink, with an exceptional knowledge on food, wine and beverages in order to help train and develop a knowledgeable team skilled in all aspects of F&B including the seamless delivery of service; from buffet lunches, Canapé parties to large sit down banquets and Weddings.

Requirements:

A natural elegance for providing a luxurious level of service that is personalised, confident and calm, whilst adding a touch of personality and theatre to the guests’ experience.

Proven experience in a similar M&E supervisory/management role is essential, ideally within a 5 star hotel or other high end establishment.

Exceptional organisational skills, a charismatic leadership style and flawless attention to detail are essential qualities to be successful in this role.

Strong communication skills in order to effectively connect with clients and colleagues -a fluent level of spoken and written English is essential.

Minimum intermediate competency in the Microsoft Office package is essential
Naturally, your grooming and personal presentation will be immaculate.

https://ucnbusiness.hosco.com/job/hotel-caf%C3%A9-royal/events-supervisor

Andreea

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The Ritz London

As Night Auditor at the Ritz London you will be responsible for providing a warm welcome to guests including late arrivals, and assisting with early departures. Reporting directly to the Head Night Manager, you will work closely with the management team ensuring that all relevant paperwork has been completed in order for a smooth hand-over at the end of your shift.

To succeed in this role you will have previous experience within a similar position, preferably within a 4/5 star property and have the confidence in dealing with guest complaints ensuring they are resolved to the guest’s satisfaction and in accordance with our standards and procedures.

The successful candidate will receive outstanding opportunities, training, career development, and recognition.

Essential requirements

- Night Audit experience is essential
- Excellent customer service skills
- Working knowledge of Opera
- Enthusiastic in delivering service excellence
- Possess the ability to work under pressure and have strong organisational skills
- Has a good command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests

https://ucnbusiness.hosco.com/job/the-ritz-london/night-auditor

Enikő Wölfinger

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InterContinental London

Overall, the Front Office Manager ensures a smooth, prompt and effective service to all guests. He/she ensures maximum compliance with the company’s guest service standards, to maintain and enhance rooms division profitability.

In addition, the Front Office Manager leads a team of Guest Relations Managers and supports the Reception Manager in supervising the Guest Relations, Club InterContinental and Guest Services (Switchboard) teams. Assessing guest satisfaction results and feedback, the Front Office Manager must then put the appropriate actions in place to positively impact the guest experience, loyalty and problem resolution. They are a key driver of upselling programmes, incentive schemes within front office, training initiatives and system/programme implementation.

Requirements

It is essential that the successful candidate: -

Is comfortable with Opera Front Office PMS

Is comfortable with standard Microsoft office applications

Has a good understanding of call logging systems

Has a good understanding of integrated revenue management systems.

Has previous experience in a similar position within front office and managing a team (experienced in people management: recruitment, employee relations, performance management, training)

Has previous experience in a medium to large 5 star property

Has excellent written, and verbal communication skills,

Nikol Krumova
https://www.hosco.com/job/the-intercontinental-london-park-lane-hotel/front-office-manager

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Hotel Café Royal

Requirements:

A natural elegance for providing a luxurious level of service that is personalised, confident and calm, whilst adding a touch of personality and theatre to the guests’ experience.

Proven experience in a similar M&E supervisory/management role is essential, ideally within a 5 star hotel or other high end establishment.

Exceptional organisational skills, a charismatic leadership style and flawless attention to detail are essential qualities to be successful in this role.

Strong communication skills in order to effectively connect with clients and colleagues -a fluent level of spoken and written English is essential.

Minimum intermediate competency in the Microsoft Office package is essential
Naturally, your grooming and personal presentation will be immaculate.

https://www.hosco.com/job/hotel-caf%C3%A9-royal/events-supervisor

Zivile Leliugaite

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Marriott Hotels - Dubai, UAE

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

Requirements:
High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

(Source: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=16001NWV)

Pavel S.