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https://eleap.unimas.my/pluginfile.php/673681/mod_folder/content/0/Scenarios/Scenario7.docx

During a team project, Leo shares a draft for feedback, and his teammate, Nia, replies,

“It’s alright, I guess. Could maybe be better.”

Rewrite Nia’s feedback to be specific and constructive.

Correction: I like the way on how you organise the matter in your draft, but you maybe can improve on your word choice .

Question

1. Is clear, specific feedback important in collaborative projects?

Yes, because clear and specific feedback ensure all team members understand what is working well and what needs improvement.

https://ijrar.com/upload_issue/ijrar_issue_156.pdf

https://doi.org/10.4324/9780203759820-19

2. Can Nia’s vague language affect team morale and productivity?

Yesh,Because Nia's response creates uncertainty which leads to doubts and could have caused confusions between the team members.

https://onlinelibrary.wiley.com/doi/10.1111/j.1467-9450.2009.00769.x

3. Are there guidelines should teams follow to ensure feedback is constructive and actionable?

Yesh, we should keep messages clear and specific for the readers. This can help them in planning for the following actions to be taken.

https://journals.lww.com/academicmedicine/abstract/2018/04000/the_feedback_tango__an_integrative_review_and.49.aspx

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📍Rewrite Sophie's Message —

Hi Mr. Chen,

I hope you’re doing well! I recently came across your profile and discovered that you are an expert in the global communication field. Your expertise in this field resonated with me as I am currently pursuing global communication programme. If it's possible, I’d love to hear any advice you might have or learn more about your career. Thank you for considering, and I’d be grateful for the opportunity to connect!

Best regards,
Sophie

📍Follow-Up Questions —

1)

Lack of Specificity - The phrase 'I am reaching out in the humble hope at learning from your esteemed expertise' is unclear. It doesn't explain what Sophie wants to learn why she's reaching out spesifically to Mr. Chen.

Overly Format Tone - Phrases like 'I hope this message finds you well' and 'humble hope' make it looks like a fixed format. Rather than a genuine effort to connect.

No Clear Context - Sophie doesn't share why she's interested in Mr. Chen or mention any shared professional interests. This gives Mr. Chen no reason to feel engaged.

2) LinkedIn etiquette is more casual and friendly compared to email or formal letters. On LinkedIn, messages should be direct and personal, while still professional.

Emails and letters, on the other hand, tend to be more formal, with longer introductions and a more rigid tone.

LinkedIn is about building connections, so the tone should feel approachable and conversational, whereas emails and letters often focus on business or official matters and are more polite but distant.

3)

Warm and Genuine

- personalizing and express genuine interest without being over-flattering.

Curious and Eager to Learn

- consider it a learning opportunity and highlight that you are open to gain knowledge and advice.

Polite and Respectful

- be polite and avoid direct request.

Conversational, Not Stiff

- avoid corporate jargon/ overly formal phrases, write as if you are speaking to a mentor or peer.

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Scenario 9 (Alvin, Iverson, Akmal, Diveena)

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Scenario 9 (Alvin, Iverson, Akmal, Diveena)

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https://eleap.unimas.my/pluginfile.php/673681/mod_folder/content/0/Scenarios/Scenario9.docx

Original text:

"FYI, IMO we should meet ASAP to discuss KPI for the report due EOW. LMK what works.”

# data[].attributes.body
"Please review this and let me know if you see anything that could be improved."

1. Do language nuances and cultural differences affect communication In group chats?

-Yes, language nuances and cultural differences do affect communication in group chat. Idioms and slang may be easilly misunderstood leading to misinterpretation and confusion. Language nuances refer to the subtle differences in meaning, tone, or expression within communication. These nuances can lead to misunderstandings, especially in a group chat where messages are often brief and context may be lacking. For example, idioms or colloquial expressions that are familiar to one cultural group may be confusing or misinterpreted by another.

https://www.dynamiclanguage.com/unlocking-the-power-of-language-nuances/

https://www.linkedin.com/advice/0/how-can-you-understand-nuances-communication

2. Does directness play a role in effective group communication, especially with language barriers?

- Directness is important for effective communication in groups with language barriers because it reduces ambiguity and ensures that messages are clearly understood as intended. Additionally, it allows non-native speakers to express their thoughts clearly without depending on cultural or contextual cues that could be misinterpreted. However, it is essential to balance directness with respect, as being overly blunt can sometimes be perceived as rude in certain cultures.

https://www.goodtherapy.org/blog/psychpedia/direct-communication

3. Can we create an inclusive environment that consideres language differences?

- Creating an inclusive environment that considers language differences is essential for fostering respect, effective communication and collaboration among diverse group. Language plays critical role in shaping perceptions and experiences and using inclusive language can significantly enhance communication in various situation.

Focus on individuals rather than demographic labels. This means highlighting personal expertise and experiences rather than defining someone solely by their identity. For example, instead of saying, "This is Rob, who has Autism," you might say, "This is Rob, who specializes in inclusive teaching techniques for Autistic students”

https://www.adcet.edu.au/resources/inclusive-communication/inclusive-language

Do not assume aspects of a person’s identity, such as gender or cultural background. Use neutral terms when unsure and ask individuals about their preferred pronouns or how they would like to be identified

https://www.cultureally.com/blog/inclusive-language-vs-exclusive-language

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SCENARIO 3: 👍🏻🤨 https://eleap.unimas.my/pluginfile.php/673681/mod_folder/content/0/Scenarios/Scenario3.docx

“Thanks for the updates, Liam. I see the progress, but I’m a bit unsure about the conclusion part. Could you explain more about it?

This message shows Sara’s support but also skeptical about some parts of the group project. The revised response explicitly acknowledges Liam’s efforts: “I see the progress” shows Sara appreciates the work done so far, reinforcing a sense of support and teamwork. At the same time, her comment about the conclusion part (“I’m a bit unsure about the conclusion part”) conveys skepticism in a polite and constructive way, ensuring that criticism is framed as a request for clarification rather than a negative judgment. Writing full messages without emojis can significantly reduce misunderstandings by providing clear, descriptive, and unambiguous communication. This approach ensures that your intent and emotions are conveyed accurately, enhancing overall communication effectiveness.

https://consensus.app/results/?q=how+can+i+resolve+misunderstandings+caused+by+emoji+by+writing+a+full+message+without+emojis+to+clarifying+it&pro=on

Follow up questions

1. How can emoji create misunderstandings, especially in professional or academic group settings?

Emojis can enhance communication by adding emotional nuance, but their ambiguous nature and varied interpretations can lead to misunderstandings, especially in professional or academic settings. Clear guidelines and awareness can help mitigate these issues, ensuring more effective and empathetic communication.

https://consensus.app/results/?q=How%20can%20emoji%20create%20misunderstandings%2C%20especially%20in%20professional%20or%20academic%20group%20settings%3F&pro=on

2. What guidelines should teams establish about emoji use in-group chats?

Teams should establish guidelines for emoji use in group chats to enhance communication and maintain a positive work environment. Firstly, encourage the use of positive emojis, especially by leaders, as this can boost team members' creativity and reduce feelings of objectification, particularly for those with a high relationship orientation. Secondly, recognize that emoji use should be context-sensitive; individuals tend to use more emojis in private settings and with close colleagues, and they adjust the intensity and type of emojis based on the emotional value of the context. Lastly, be mindful of the potential psychological impacts; while expressing emotions with emojis can enhance well-being, managing emotions with emojis, such as using euphemistic or smiling emojis in negative contexts, may be weakly associated with depressive symptoms. Establishing these guidelines can help teams use emojis effectively and appropriately in their communications.

https://consensus.app/results/?q=2.%20What%20guidelines%20should%20teams%20establish%20about%20emoji%20use%20in-group%20chats%3F%20in%20short%20paragraph%20&pro=on

3. How can group members handle misunderstandings caused by ambiguous messages?

Group members can handle misunderstandings by asking for clarification politely, using neutral language to avoid sounding confrontational, acknowledging any misunderstandings, summarizing key points at the end of discussions, and establishing communication norms early on. These practices help resolve ambiguities and maintain a positive and productive team dynamic.

https://consensus.app/results/?q=How%20can%20group%20members%20handle%20misunderstandings%20caused%20by%20ambiguous%20messages%3F%20For%20example%2C%20the%20use%20of%20%F0%9F%91%8D%F0%9F%A4%A8%20emojis&pro=on#

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How can emoji create misunderstandings, especially in professional or academic group settings? - Consensus

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Find out what the research says about ‘How can emoji create misunderstandings, especially in professional or academic group settings?’

# data[].attributes.headline
G4/Scenario 4 - Aina, Khairuddin, and Najah

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G4/Scenario 4 - Aina, Khairuddin, and Najah

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Rewritten Tweet: I just got my exam results. I’m relieved to have passed, even though I didn’t score as well as I’d hoped. Time to focus on improving for next time!

Question 1: Are there any risks of using sarcasm on social media platforms?

Answer: Yes, sarcasm can be easily misinterpreted on social media, especially since tone and facial expressions are absent. It may lead to confusion, hurt feelings, or unintended reactions from diverse audiences who interpret the message differently.

Link: https://consensus.app/results/?q=Are%20there%20any%20risk%20of%20using%20sarcasm%20on%20social%20media%20platforms?&pro=on

Question 2: Does sarcasm affect the clarity of messages in digital spaces, especially with unfamiliar audiences?

Answer: Yes. Sarcasm can complicate the intended meaning of a message, making it less clear. For unfamiliar audiences who might not understand the context or tone, sarcasm increases the likelihood of misunderstanding.

Link: https://consensus.app/results/?q=Does%20sarcasm%20affect%20the%20clarity%20of%20messages%20in%20digital%20spaces%20especially%20with%20unfamiliar%20audience%20&pro=on

Question 3: Is it appropriate to use/avoid sarcasm in online posts?

Answer: It depends on the context and audience. Sarcasm can be effective in casual, familiar settings where readers understand the poster’s tone. However, in broader or mixed audiences, avoiding sarcasm is safer to ensure clarity and prevent misinterpretation.

Link: https://consensus.app/results/?q=Is%20it%20appropriate%20to%20use%2Favoid%20sarcasm%20in%20online%20posts%3F&pro=on

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Scenario 1 (Joycelyn, Nithiyaa, Alyssha)

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Scenario 1 (Joycelyn, Nithiyaa, Alyssha)

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https://eleap.unimas.my/pluginfile.php/673681/mod_folder/content/0/Scenarios/Scenario1.docx

1. •Tone:

Sarcasm : The use of the phrase "We're doomed". Alex tried to be sarcastic but the group members thinks that they're hopeless

Humor:The use of "LOL" that makes them think that Alex is not serious about the assignment.

Emojis: The face palm emoji means that Alex is frustrated while the shrugging emoji means Alex is clueless about what is going to happen next in their group project

Culture Difference:

As a non-native speaker Chris understood the phrase "We are doomed" in the wrong way because he doesn't understand dramatic humor.

Sarcasam is considered as humor in Western cultures but it's considered rude in some other cultures

2. Re-written message:

Hey guys, just realized that the due for our assignment is at 12pm tomorrow and we have lot's to do. So, can we stay up tonight to divide the task and complete it by tomorrow at 11:30am?

3. Reply:

Chris: I was worried when you meant 'doomed'. Now, I understand that you're saying we must work together to complete the project.

Taylor: Hi Alex, sorry for misunderstanding your earlier message. Let's complete th

e work together.

Follow up Questions:

1. •Chris (non-native English speaker) may struggle with idiomatic expressions or sarcasm.

•Taylor (profesional English speaker): Thinks that digital language is inappropriate.

•Alex: Familiar with digital slang and thinks that everyone understands informal and digital slangs or tones.

2. •Use basic English.

•Be mindful of the tones used in group chats. Use clear and proper phrases, avoid sarcasam unless it's understood by everyone.

•Acknowledge cultural diversity. Not everyone has the same linguistics background, so adapt your chats based on your team member's background.

•Be mindful with emojis. Use general emojis like 👍🏻.

Reading Materials:

https://uijrt.com/articles/v3/i4/UIJRTV3I40002.pdf

https://jonmadethis.com/research/miscommunication-and-conflict-in-social-media-and-computer-mediated-communication/

https://dergipark.org.tr/en/pub/ejer/issue/42563/512866

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Scenario: The Misleading Text Message Reaction

Background:

Ella sends a message to her friend group chat saying,

“Can’t believe I overslept for my job interview! 😂”

Problem:
Some friends think Ella is genuinely laughing about the situation, while others worry, she is upset. The laughing emoji confuses the group’s perception of Ella’s feelings.

Rewrite Ella’s message to convey her feelings better, whether they are of frustration, embarrassment, or humor.

Answer: “Can't believe I overslept for my job interview!🫠”

Follow-Up Questions:

1. Can the use of humor in text messages, especially with emoji, lead to misinterpretation?

Yes, humor often relies on tone, timing, and body language which is absent in text. Without cues, the reader might misunderstand the text. Emojis can carry multiple meaning depending on cultural, generational, or individual interpretation.

https://doi.org/10.1145/3274299

2. Are there alternative ways to express mixed emotions without relying solely on emoji?

Yes, there are several ways to express mixed emotions without relying on emojis. You can express mixed emotions by using vivid language and tone. For example, phrases like “I feel torn between excitement and nervousness,” or “It’s bittersweet—I’m happy for them but will miss them,” convey depth. Punctuation also helps, as in, “Well, that’s… something!” or “I’m not sure whether to cheer or sigh—maybe both?”. These methods add clarity and d personality to your messages.

https://doi.org/10.1145/3373146

3. Can close friends interpret each other’s messages more accurately in group chats?

Yes, close friends are often better at interpreting each other’s messages because they understand each other's typical tone, humor style, and personality. However, even among close friends, text-based communication is prone to misunderstanding due to the lack of nonverbal cues. Context and past interactions are crucial in mitigating misinterpretation.

https://doi.org/10.1002/EJSP.2420190603

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Proceedings of the ACM on Human-Computer Interaction

# data[].attributes.attachment_link.readable_text
Article No.: 30, Pages 1 - 22

Abstract

Stickers, though similar in appearance to emoji, have distinct characteristics because they often contain animation, diverse gestures, and multiple characters and objects. Stickers can convey richer meaning than emoji, but their complexity and placement constraint may result in miscommunication. In this paper, we aim to understand how people perceive emotion in stickers, as well as how miscommunication related to sticker occurs in actual chat contexts. Toward this goal, we conducted an online survey (n = 87) and in-depth interviews (n = 28) in South Korea. We found emotional and contextual aspects of sticker misinterpretation. In particular, emotion misinterpretation mostly happened due to stickers' ambiguous (multiple) facial/bodily expressions and different perception of dynamism in gestures. In real chat settings, there were also contextual misinterpretations where senders and receivers differently interpret stickers' visual representation/reference, or/and corresponding textual messages. Based on these findings, we provide several practical design implications such as context awareness support in sticker interaction.

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Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 November 2018

Published in PACMHCI Volume 2 , Issue CSCW

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Author Tags

1. emoji

2. instant messaging

3. message interpretation

4. sticker

Qualifiers

Funding Sources

Electronics and Telecommunications Research Institute (ETRI) grant funded by the Korean government

Institute for Information communications Technology Promotion (IITP) grant funded by the Korea government (MSIT)

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Linares Bernabéu E Alvarado Ortega M Unveiling humour in digital discourse: the pragmatic functions of humorous stickers in Spanish WhatsApp chat groups Lodz Papers in Pragmatics 10.1515/lpp-2024-0008

Chen J Wang W Hu Y Chen J Liu H Hu X Cai J Kankanhalli M Prabhakaran B Boll S Subramanian R Zheng L Singh V Cesar P Xie L Xu D TGCA-PVT: Topic-Guided Context-Aware Pyramid Vision Transformer for Sticker Emotion Recognition Proceedings of the 32nd ACM International Conference on Multimedia 10.1145/3664647.3680781 (9709-9718)

Mohamed M Khairuddin M Lee M Exploring Students' Written Discourse in Resumes: Unveiling Insights for Enhancing Social Intelligence SHS Web of Conferences 10.1051/shsconf/202418204007 (04007) 182

Wang Y Chang Y Li L Sheng Y Sow S Fussell S Emoji Interpretation and Usage in Bilingual Communication HCI International 2024 Posters 10.1007/978-3-031-61966-3_18 (157-167)

Lee K Li H Wellyanto M Tham Y Monroy-Hernández A Liu F Smith B Vaish R Exploring Immersive Interpersonal Communication via AR Proceedings of the ACM on Human-Computer Interaction 10.1145/3579483 (1-25) 7:CSCW1

Yang C Yoshida S Kuzuoka H Narumi T Yamashita N Affective Profile Pictures: Exploring the Effects of Changing Facial Expressions in Profile Pictures on Text-Based Communication Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems 10.1145/3544548.3581061 (1-17)

Chandra Y Ardiyansyah S Analysis of the Use of E-Stickers in Chat Conversations for Higher Education Students 2023 International Conference on Information Management and Technology (ICIMTech) 10.1109/ICIMTech59029.2023.10277862 (413-417)

Costagliola G De Rosa M Fuccella V Tabari P The Impact of the COVID-19 Pandemic on Human-Computer Interaction Empirical Research Interacting with Computers 10.1093/iwc/iwad031 (578-589) 35:5

Akadal E Söyük M Interpretation of Emoji-Only Messages by Message Producers and Receivers International Journal of Technology and Human Interaction 10.4018/IJTHI.299067 (1-17) 18:1

Brambilla M Javadian Sabet A Kharmale K Sulistiawati A Graph-Based Conversation Analysis in Social Media Big Data and Cognitive Computing 10.3390/bdcc6040113 (113) 6:4

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# data[].attributes.attachment_link.title
Complex and Ambiguous: Understanding Sticker Misinterpretations in Instant Messaging: Proceedings of the ACM on Human-Computer Interaction: Vol 2, No CSCW

# data[].attributes.attachment_link.description
Stickers, though similar in appearance to emoji, have distinct characteristics because they often contain animation, diverse gestures, and multiple characters and objects. Stickers can convey richer meaning than emoji, but their complexity and placement ...

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Correction:

Subject: Question About Assignment

Dear Professor Ernisa,

I hope you’re doing well. I have a quick question about the assignment due on 21st November 2024. May I ask you some tips regarding the assignment?

Thank you for your time!

Best regards,

Oliver Chang

Follow-up Questions

1) Yes, students should adjust their language and tone to show respect and professionalism, but balance it with the professor’s preferred style.

https://advising.stanford.edu/page-not-found

2) Oliver's use of "LOL" could signal that he is trying to be friendly and casual to the end recipient of the email which is the professor

https://consensus.app/results/?q=Scenario%3A%20The%20Casual%20Tone%20in%20a%20Formal%20Email%0A%0ABackground%3A%0A%0AOliver%20emails%20his%20professor%20with%20a%20question%20about%20an%20upcoming%20assignment%2C%20saying%2C%20%0A%0A%0A%E2%80%9CHey%20Prof!%20So%2C%20about%20the%20next%20assignment%2C%20I%E2%80%99m%20kinda%20confused%2C%20LOL.%20Can%20I%20get%20some%20tips%3F%E2%80%9D%0A%0A%0AProblem%3A%20%0A%0AOliver%E2%80%99s%20professor%20finds%20the%20email%20unprofessional%20and%20dismissive%20due%20to%20the%20casual%20language%20and%20%E2%80%9CLOL%E2%80%9D%20addition.%20The%20professor%20responds%20curtly%2C%20and%20Oliver%20feels%20unsure%20about%20how%20to%20improve%20his%20message.%0A%0ATask%3A%20%0A%0ARewrite%20Oliver%E2%80%99s%20email%20to%20be%20polite%2C%20clear%2C%20and%20appropriate%20for%20academic%20communication.%0A%0AFollow-Up%20Questions%3A%0A1.%09Should%20students%20adjust%20their%20language%20and%20tone%20when%20addressing%20professors%20or%20other%20academic%20authorities%3F%0A2.%09What%20can%20Oliver%E2%80%99s%20use%20of%20%E2%80%9CLOL%E2%80%9D%20and%20informal%20expressions%20signal%20to%20his%20professor%3F%0A3.%09Are%20there%20general%20guidelines%20for%20writing%20effective%20emails%20in%20academic%20or%20professional%20settings%3F%0A

3) Include the topic in the subject line

• Be concise, attention grabbing and relevant.

Address teh recipient properly

• Address a profesional email's recipient is "Dear", followed by their first name or last name.

Keep it focused

• Keep your email concise with the topic that you are focused on with key informations.

Include your signature

• Provide professional signature such as your title, phone number and extension at the end of the email for recipient to reach back to you.

Proofread

• Proofread your email, make sure that there is no typos, spelling mistakes, and grammar mistakes.

Avoid casual tone

• Avoid using slang, emoji, colloquialisms.

Make your directions clear

• Spell out everything you mention and include links for recipient to understand what you're talking about.

Link: https://www.grammarly.com/blog/emailing/professional-email-in-english/