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Medical appointment scenario – patient with Polytrauma

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Medical appointment scenario – patient with Polytrauma

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Doctor Gustavo: Good morning, Mr. Camilo. How do you feel today after the accident?

Camilo: I still have a lot of pain in my leg and shoulder, doctor

Doctor Gustavo: I understand, your diagnosis is polytrauma, you have a fracture in the leg, blows in the shoulder and mild trauma in the head

Camilo: How long will it take me to recover, doctor?

Doctor Gustavo: It will take approximately a few months, Camilo, you need rest, do not put weight on the leg, you need to attend physical therapy and take your antibiotics and painkillers

Camilo: Will I be able to walk well again doctor?

Doctor Gustavo: Yes, with the correct treatment you will fully recover

Camilo: Thanks doctor

Doctor gustavo: You’re welcome, take care and see you at your next check-up.

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scenario of the admissions interview at Los Andes University

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scenario of the admissions interview at Los Andes University

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Doctor: Good morning, welcome. I'm looking at your file and would like to know why you chose a career in Dentistry.

Melisa: Well... honestly, I've always really liked it, like, I don't know, seeing beautiful smiles and all that.

Doctor: Interesting. Dentistry is certainly a career with a strong focus on people's health and well-being. What attracts you most to the profession?

Melisa: Well, what I like most is that, as I told you, there will always be people who need to go to the dentist, I mean, it's never going to end.

Doctor: Dealing with patients is essential, especially with children. But dentistry also requires manual dexterity and a lot of precision. Do you consider yourself skilled in those areas?

Melisa: Ugh, well... let's see, the truth is I've never worked much with precision, but I really like making crafts and small things.

Doctor: Attitude is important, as is technical preparation. Dentistry is a demanding career. Are you willing to commit to rigorous study and long hours of practice?

Melisa: Well, yes, of course, obviously. Although, you know, I don't want it to be all study, study, study... I also want to have some free time, so I don't go crazy. But yes, I can study when necessary.

Doctor: I understand that balance is important, but in this career, sometimes it's necessary to dedicate a lot of time to both theory and practice. Do you have any previous experience in the healthcare field or any activity that has prepared you for this?

Melisa: Well... not exactly, but I've been to the dentist many times, and I've always been interested in the whole process. Also, from time to time, I've helped an aunt of mine who has a clinic, but nothing too serious, just with small things, like organizing materials or seeing patients when there weren't many people. No "real work," so to speak.

Doctor: I'd like you to prepare in a more structured way, but I understand that online resources can be helpful. Finally, why do you think our university is the right option for you?

Melisa: Well, because it's the most well-known and... it sounds good. Plus, it's close to my house, so it would be good for me. I don't have a lot of money to go to more distant places, and I think this is the best option for me.

Doctor: Thank you for your honesty.

I: Perfect! Thank you, Doctor. I hope they accept me, because I really want to study this!

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Scenario -  Unexpected stopover in Chicago due to bad weather

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Scenario -  Unexpected stopover in Chicago due to bad weather

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Airline employee: Hello, can I help you?

Passenger Xiomara: Yes, I just saw that my flight to Toronto will have a stopover Why?

Airline employee:  The weather is bad, so the plane will stop at the Chicago airport.

Passenger Xiomara:  I understand, how long?

Airline employee: About three hours, until the weather improves.

Passenger Xiomara:  That's fine thanks.

Airline employee: That's fine thanks.

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Laura Hernandez  - Scenarios.                    Medical appointment with Dr. Gustavo and Camilo.                                                   Conversation between airline employee and passenger Xiomara

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Laura Hernandez  - Scenarios.                    Medical appointment with Dr. Gustavo and Camilo.                                                   Conversation between airline employee and passenger Xiomara

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2. Conversation about Mobile Legends (video games)

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Santiago: Hey Val! Are you ready for the ranked match?
Valentina: Yeah, I’m ready! I’ll use Layla this time.
Santiago: Nice choice! I’ll go with Tigreal so I can protect you during the fights.
Valentina: Perfect! Let’s stay together and push the bottom lane.
Santiago: Watch out! The enemy is coming from the jungle.
Valentina: Got it! I just used my ultimate — double kill!
Santiago: Wow! You’re amazing, Val! Let’s finish this match fast.
Valentina: Haha, let’s go! Victory is ours!

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1. Conversation in the Restaurant taking order

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Cashier: Good afternoon! Welcome to Burger House. How can I help you today?
Customer: Hi! I’d like a chicken burger combo, please.
Cashier: Sure! Would you like fries or salad with that?
Customer: Fries, please.
Cashier: And what drink would you like?
Customer: I’ll take a cola.
Cashier: Perfect. Would you like to add a dessert?
Customer: Hmm… yes, I’ll have a chocolate ice cream.
Cashier: Great! That’ll be 29,000 pesos.
Customer: Here you go.
Cashier: Thank you! Your order will be ready in a few minutes.
Customer: Awesome, thanks!
Cashier: You’re welcome. Enjoy your meal!

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Bank Transaction – Opening a Savings Account

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Bank Transaction – Opening a Savings Account

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Dialogue:

C: Good morning. I want to open a saving account, please.
B: Good morning! Sure, I can help you with that. May I see your ID, please?
C: Of course. Here it is. What are the requirements?
B: You just need a valid ID and a minimum initial deposit of $50.
C: Okay, that’s fine. What’s the current interest rate?
B: It’s 4% per year for balances above $500.
C: That sounds good. What should I do next?
B: Please fill out this form with your personal information and signature. Once that’s done, I’ll create your account.
C: Alright, I’ve completed the form.
B: Great! Here’s your new account number, and this is your temporary debit card.
C: Thank you so much for your help.
B: You’re welcome! Have a great day and welcome to our bank.
C: Thanks, you too!

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Customer Service – Returning a Defective Product 

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Customer Service – Returning a Defective Product 

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Customer: Good afternoon. I bought these headphones here last week, but they stopped working after just a few days.

Store Representative: Oh, I’m sorry to hear that. Do you have the receipt with you?

Customer: Yes, here it is. I was hoping to get a replacement if possible.

Store Representative: Of course. Let me check the model and see if we have it in stock.

Customer: Thank you. I really liked them, but they just stopped connecting to my phone.

Store Representative: I understand. It looks like we still have the same model available. Would you like to exchange them for a new pair?

Customer: Yes, please. That would be great.

Store Representative: Perfect. I’ll process the exchange right now. It’ll just take a couple of minutes.

Customer: Thank you for your help.

Store Representative: You’re welcome! And again, sorry for the inconvenience. Have a great day!

Customer: You too!

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Official: Good afternoon, may I see your visa application and documents?

Mario: Uh... yes, of course. Here's the application and the photos, I don't know, I think everything's there.

Official: Okay, let's review them. Why are you applying for a visa for this country?

Mario: Well... you know, tourism, vacation, getting away for a bit. I need to rest, do a little sightseeing.

Official: I understand. How long do you plan to stay in the country?

Mario: More or less two weeks... three, I don't know. Whatever I have enough money for.

Official: Your itinerary doesn't go into much detail. Do you have more concrete plans for your time there?

Mario: I mean, yes... but I haven't thought about it that much. I'll decide when I arrive.

Official: I recommend you have a clearer plan. Also, how are you going to finance your stay?

Mario: Oh, don't worry, I have savings. I'm not short of money. And if necessary, I can always ask a friend for a loan.

Official: I remind you that we need clear and precise documentation. Also, how will you be accommodated during your stay?

Mario: I have some friends there. I'm staying with them. I don't know if they can send me an invitation letter, but if they ask me, I'll arrange it.

Official: I understand, but please make sure you complete all the requirements and have the proper documents. This is essential to avoid delays or rejections.

Mario: Oh, well, I'll do what I can, don't worry.