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Delivery staff can bring up to 2 additional products for on-site consultation.

Customers only pay if they are satisfied with the product and service quality.

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Delivery distance calculation: Calculated from the dispatch warehouse to the customer's home.

For products NOT requiring installation:

Orders from 500,000 VND or more: Free for the first 10km, then 5,000 VND per additional km.

Orders under 500,000 VND: 20,000 VND for the first 10km, then 5,000 VND per additional km.

For products REQUIRING installation:

Orders from 5,000,000 VND or more: Free for the first 10km, then 5,000 VND per additional km.

Orders under 5,000,000 VND: 50,000 VND for the first 10km, then 5,000 VND per additional km.

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Within a 20km radius of a store with stock: Fast delivery on the same day.

Beyond 20km: Staff will advise on the most convenient delivery method.

Delivery Hours:

Ho Chi Minh City: 9:00 AM - 9:00 PM.

Other provinces: 9:00 AM - 8:00 PM.

For super-fast delivery: An additional surcharge will apply.

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Applicable in provinces and cities with Thegioididong supermarket systems.

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The solutions of Thế Giới Di Động’s Order and Delivery Process

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The solutions of Thế Giới Di Động’s Order and Delivery Process

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1. Real-time Inventory Check Integration

Solution: Upgrade the Warehouse Management System (WMS) and directly connect it with the online sales platform.

Benefit: Customers can see product availability before paying, reducing cases where items are out of stock after payment.

2. Synchronizing Data Between Central Warehouse and Stores

Solution: Optimize the ERP system and integrate location tools to suggest the nearest store with stock.

Benefit: Reduces shipping costs, speeds up delivery, and allows customers to choose the most convenient pick-up point.

3. Automating Communication for Unsuccessful Deliveries

Solution: Combine automated calling systems (voicebot), SMS, email, and push notifications in the app to remind customers.

Benefit: Reduces manual calls, increases successful deliveries, and saves time and costs.

4. Flexible Handling Process for Failed Deliveries

Solution: Provide an interface for customers to choose a new delivery time or request to hold the package at a store/warehouse.

Benefit: Prevents returns and waste, and improves user experience.

5. Enhancing Delivery Experience Through the App

Solution: Add real-time order tracking and live chat with the delivery person or customer service in the app.

Benefit: Increases transparency, helps customers stay informed, and reduces confusion during delivery.

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Disadvantages and advantages of Thế Giới Di Động’s Order and Delivery Process

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Disadvantages and advantages of Thế Giới Di Động’s Order and Delivery Process

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I. Disadvantages of Thế Giới Di Động’s Order and Delivery Process

1. Lack of Transparency in Inventory and Order Handling
Impact: Decreases trust and customer experience.
Example: A customer orders a laptop, pays, but later learns it's out of stock, causing delays or cancellations.

2. Inventory and Store Selection Not Synchronized
Impact: Delayed delivery or higher shipping costs.
Example: A customer chooses in-store pickup, but the item is out of stock, and the order is shipped home instead, increasing fees.

3. Lack of Automation and Multi-channel Communication in Delivery
Impact: Missed customers, higher operational costs, and lower efficiency.
Example: A delivery person calls only upon arrival; if unanswered, multiple follow-ups or returns occur.

4. Lack of Flexible Handling for Failed Deliveries
Impact: Increased returns and lower customer satisfaction.
Example: A failed delivery with no option to reschedule leads to package returns and extra costs.

II.Advantages of Thế Giới Di Động’s Order and Delivery Process

1. Clear and detailed order and delivery process

2. Inventory Confirmation and Customer Contact When Out of Stock

3. Diverse delivery and payment options
Impact: Increases convenience.
Example: A suburban customer picks up at a nearby store, while a city customer pays by credit card.

4. Strict Delivery Control
Impact: Reduces delivery failures.
Example: If a customer doesn’t answer, delivery staff calls back to reschedule or suggest store pickup.

5. Transparent Cancellation and Refund Process
Impact: Builds trust and satisfaction.
Example: Order canceled, refund processed within 24-48 hours, and status updated to “Canceled”.

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Customers can track the package location throughout the delivery process via the link

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Customers can track the package location throughout the delivery process via the link

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Customers can track the delivery journey in real time

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Complete the payment (if chose an online payment method).

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Complete the payment (if chose an online payment method).

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Pay immediately for prepaid methods like cards or e-wallets.

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In-stock items trigger confirmation and processing.

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A refund issued if payment has already been made.

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System updated with the latest order status

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For cash-on-delivery orders, the delivery staff collect payment upon successful delivery, ensuring all transactions are accurately recorded.

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Failed delivery items are returned to warehouse and rescheduled for redelivery

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Attach the tracking link for the customer

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Attach the tracking link for the customer

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Provide customer with shipment tracking link.

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Product is dispatched to customer’s address.

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Create delivery order and hand over package to third-party carrier

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Dispatch internal staff to collect and deliver the item

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There are two main delivery options

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Order is canceled upon customer’s request.

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Edit the order

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Customer agrees to wait/chooses to cancel?

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Customer agrees to wait/chooses to cancel?

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Ask if customer wants to wait or choose alternatives.

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Prepare, package products and print invoice

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Prepare, package products and print invoice

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When the product is available, the order proceeds to the preparation and packaging.

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Contact customer and notify out of stock

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Contact customer and notify out of stock

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If the product is unavailable, staff will proactively contact the customer to inform them and discuss options.

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Staff checks warehouse inventory to confirm product availability

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Staff receive the order from the system

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Customers can monitor status in real time.

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System processes the order and assigns an Order ID.

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Confirm and place the order.

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(COD, bank transfer,...)

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Apply vouchers or use VIP gift points (if any)

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Apply vouchers or use VIP gift points (if any)

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Enter promo codes or apply loyalty points (if any).

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Red: Customer

Green: The gioi di dong

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Select a convenient delivery time

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Double-check quantities, versions, and total price.

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Go to cart and enter delivery information

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Go to cart and enter delivery information

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Navigate to the cart page to proceed with purchase.

Enter delivery information (if new customer) – including recipient's name, phone number, and delivery address.

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Add selected product to the shopping cart.

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View product information, pricing, and user ratings,...

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Browse items, filter by category, or search by keyword

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Customer visits the site or opens the mobile app.

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The Gioi Di Dong specializes in retailing genuine phones, electronics, and accessories, with the advantage of fast nationwide delivery — as quick as 30 minutes.