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The nurse did not use any skills to help the situation.

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Nurse didn't explain why needed to be in the gown.

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was rude

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agree

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Nurse was rude and not welcoming to the pt

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Nurse was rude and not welcoming to the pt

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Mutual understanding

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the patient probably didn't want to get into the gown because the nurse did not give an explanation of why he needed to

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Educate better

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The patient had a valid question about why he had to change into a gown; he may be embarrassed or stressed out. I think the nurse may be overwhelmed and wanting to get things done so she didn't want to have to explain to the patient why he needed a gown. She came off kind of forcefull and defensive which I don't thonk helped the patients situation.

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The nurse escalated her demands

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She did not help him understand the why.

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Patient is male and may not respond well to female RN

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Rn couldve had a better tone

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Rn couldve used a better tone

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He was uncomfortable with her tone, and approach. Causing him to feel embarrassed and unsure about changing.

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He was uncomfortable with her tone, and approach. Causing him to feel embarrassed and unsure about changing.

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The nurse immediately was demanding instead of giving opportunity for autonomy and choice. This may have triggered the patient into a power struggle and decide they do not want to do it, regardless. To give reasoning that does not address the patient's question or why the patient may not want to wear the gown. In addition, the nurse quickly gets security involved is a threat and unnecessary as well.

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The nurse immediately was demanding instead of giving opportunity for autonomy and choice. This may have triggered the patient into a power struggle and decide they do not want to do it, regardless. To give reasoning that does not address the patient's question or why the patient may not want to wear the gown. In addition, the nurse quickly gets security involved is a threat and unnecessary as well.

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neither person wanted to be there... pretty obvious. the tone/atmosphere was not conducive to a production meeting

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neither person wanted to be there... pretty obvious. the tone/atmosphere was not conducive to a production meeting

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nurse was inpatient

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the nurse was bossy; the patient didn't want to be told what to do

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She was being very rude when teling him instead of asking.

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Instead of recognizing the patient was irritable/confused about the why, the colleague disregarding their feelings and tried to continue without adjusting, which escalated the situation.

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Nurses need to be kind and considerate, while remaining firm.

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Providing an explanation may have alleviated some of the patient's concerns and made him more cooperative

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Providing an explanation may have alleviated some of the patient's concerns and made him more cooperative

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The pt was confused on why they had to put a gown on.

The nurse was thinking she just wants to get the pt in the gown, but too fast and with no explanation.

The nurse wasn't doing too much to help the situation, she instead threatened to call security.

This situation ended with the pt being uncomfortable and confused.

This situation went wrong when the nurse didn't give an explanation as to why they need to put a gown on then went straight to threatening to call security on the pt.

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The nurse approach was all wrong, she might be in a hurry but we must treat every interaction with patience.

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nurse probably didnt want to have to persuade him but she couldve communicated much better

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nurse probably didnt want to have to persuade him but she couldve communicated much better

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the patient didn't understand why he needed to change out of the clothes he was comfortable in, and the nurse did not grasp that most people do not understand why things happen the way they do in hospitals

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The Nurse seemed rushed and already irritated. If she approached the pt with more kindness and explained why she needed him to get into a gown. If he still did not want to get into a gown have a conversation about why and accommodate for his hesitance.

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The nurse could of talked to him in a polite manner

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being polite with the patient helps our job

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I talked him into changing

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lack of control

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Nurse was demanding and addressing the patient aggressively. Patient didn't appreciate being talked to in such a manner.

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Nurse was demanding and addressing the patient aggressively. Patient didn't appreciate being talked to in such a manner.

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the nurse did not act in a calm manner and rushed the pateint using a irritated tone. She couldve explained to the patient why he had to put on the gown in a more calm and effective manner.

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nurse was so aggressive and escalated unnecessarily, this easily could have been resolved by explaining to the patient what was needed instead of jumping to threats

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nurse didnt give any options just demands

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nurse didnt give any options just demands

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The nurses esclates the situation quickly by going from will you put this on to calling security. She also doesn't explain why he needs a gown and just tells him he needs to listen. 

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The nurses esclates the situation quickly by going from will you put this on to calling security. She also doesn't explain why he needs a gown and just tells him he needs to listen. 

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RN was rushed from the start and not expalining anything to the patient

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I am a big fan of the idea; when there are big feelings about something, there is usually history. Maybe the nurse just came from an escalated room. Maybe the man was cold!

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I am a big fan of the idea; when there are big feelings about something, there is usually history. Maybe the nurse just came from an escalated room. Maybe the man was cold!

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Both individuals should've been politer to one another & the nurse should've approached the conversation more therapeutically and explained the pertinence.

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Both individuals should've been politer to one another & the nurse should've approached the conversation more therapeutically and explained the pertinence.

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Nurse was not giving options and was treating patient like he was already a problem for her

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who does she think she is?

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The nurse did not explain why the patient needed to wear a gown and she was not super friendly

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The nurse did not explain why the patient needed to wear a gown and she was not super friendly

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She was rude

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The nurse should have given the patient the real reason why she needs him to change into a gown, rather than saying "Because I told you to."

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Nurse was rude and did not take time to explain why she wanted him in a gown. Also threatened to call Security, very childish

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How did it end? Both individuals were frustrated and neither resolved anything

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How did it end? Both individuals were frustrated and neither resolved anything

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because I'm the nurse and I said so is always the best thing to say whenever dealing with frustrated people.

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The nurse was demanding that he put on a gown and didn't give a reason.

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This patient could be embarrassed to change or scared to know results. The nurse's tone was not helpful whatsoever.

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This patient could be embarrassed to change or scared to know results. The nurse's tone was not helpful whatsoever.

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The nurse couldve explained better as to why she needed him ot change into a gown.

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The nurse demanded, and the patient still refused.

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The nurse demanded, and the patient still refused.

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I think the patient was probably taken back by the behavior from the nurse. I think the nurse seemed irritated by the patient questioning her. The nurse try to use her title as a proud move to get the patient to changed, ending in the patient to refuse and ruining the chance to from a trusting relationship between the patient and the nurse

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Demanding takes away choice

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The nurse could have been feeling upset with things in her personal life, which she could have been thinking about while at work and out of frustration, took it out on the patient at work.

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The patient was likely frustrated by not having clear reason as to why he needs a gown.

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The patient was likely frustrated by not having clear reason as to why he needs a gown.

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The nurse was very bossy and rude, instantly makes people feel defensive.

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Agreed.

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have better attitude

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Nurse was not being proffessional or explaining herself.

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educating the patient

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The nurse did not deescalate the situation

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The nurse did not deescalate the situation

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The nurse probably wondered why the patient wouldn't just put on the gown

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the paitent body language

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The "do this because I said so" trope has never been an effective motivator.

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The RN was aggressive in her responses, and escalated the situation

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If Misty would have slowed down and explained why Mr. Smith needed to change he probably would have been more agreeable

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The nurse did not provide options or try to understand

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Ask the patient what they would like to do by giving choices

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Nurse did not set a good tone, demanding and did not explain anything to the patient.

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The nurse could have done a better job of explaining to the patient why she needed him to change into a gown

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The nurse could have included the patient in the conversation and explained why he needed to change into the gown.

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Nurse not friendly, pt responded in a similar manner.

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The nurse told the patient what to do instead of asking

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The patient may have felt embarrassed to change into a gown. Or felt like he wasnt given choice in the matter

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The patient may have felt embarrassed to change into a gown. Or felt like he wasnt given choice in the matter

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I thought that the nurse was rude and ingenuine

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Honestly?  I would probably have reacted the way he did just because she came at me with that attitude!   Guess what MY trigger is!

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Honestly?  I would probably have reacted the way he did just because she came at me with that attitude!   Guess what MY trigger is!

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what do you think the nurse was thinking?

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what do you think the nurse was thinking?

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I think she was coming off a little rude and I think she was frustrated and trying to get it over with instead of handling it a little more professionally.

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It did not end well since the nurse was not willing to explain why and jumped straight to involving security

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It did not end well since the nurse was not willing to explain why and jumped straight to involving security

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She added fuel to the fire

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The patient feels like they have no control

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need to be calm less demanding

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The patient was probably distracted by his phone, and took the emotion he was feeling from what he saw and put that on the nurse. However the nurse could have explained why he need to be in a gown first, by using the ICARE strategy

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Nurse sounded rushed. Moving from "get this gown on" to "I will call security...." definitely escalated this conflict.

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Nurse sounded rushed. Moving from "get this gown on" to "I will call security...." definitely escalated this conflict.

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The nurse was talking to the patient in a demanding tone.

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THE PATIENT REFUSED TO PUT ON THE GOWN PER THE NURSE'S REQUEST. BOTH PATIENT AND NURSE WERE AGRESSIVE IN THEIR TONE OF VOICE. IT RESULTED IN THE PATIENT NOT DOING WHAT THE NURSE ASKED OF HIM.

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The nurse should have been less authoritarian

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The nurse should have been less authoritarian

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The nurse didn't give him choices.