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Work in pairs. Student A, you are the customer. Student B, you are the car hire agent.

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Work in pairs. Student A, you are the customer. Student B, you are the car hire agent.

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Role-play the conversation, following these stages.

Greeting

Ask name

Make special offer

Check booking details

Check insurance options

Check extras

Ask for payment

Check for any other requests

Explain collection arrangements

Say goodbye

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Listen again. Complete the questions used by the assistant for each of the prompts from a training guide.

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Listen again. Complete the questions used by the assistant for each of the prompts from a training guide.

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1. Offer help | Can ...?

2. Find out name | What ...?

3. Online booking? | Was ...?

4. Offer upgrade | Would ...?

5. Check drop-off | Is ...?

6. Ask age | Can you ...?

7. Offer additional insurance | Do you ...?

8. Check / offer extras | Do you ...?

9. Ask age of child | How old ...?

10. Anything else? | Is there ...?

11. Get signature | Could you ...?

12. Ask method of payment | How will ...?

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rand - the standard unit of money used in South Africa

collision damage waiver - insurance cover if you damage the hire car

third-party liability - insurance cover if you injure somebody or damage somebody's car

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Listen to someone picking up a car from the car hire desk at Cape Town airport. Complete the online booking form below.

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Listen to someone picking up a car from the car hire desk at Cape Town airport. Complete the online booking form below.

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Your booking

1. Customer name: [Jacobson Mr]

2. Destination: [South Africa]

3. Pick-up location: [Cape Town Airport]

4. Drop-off location: ...

5. From: [11 August] To: ...

6. No. of days: ...

7. Age of driver: ...

8. Car selected: ...

Pre-bookable insurance options

1. ...

2. ...

Extras payable locally at time of pick-up

1. ...

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1-03 Oxford English for Careers Tourism 2 Student's Book

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Oxford University Press - Oxford English for Careers Tourism 2 Student's Book

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Oxford English for Careers Tourism 2 Student's Book

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1-03 Oxford English for Careers Tourism 2 Student's Book