# data[].attributes.body
- Working hours are now from 9 a.m. to 5 p.m.

- I'm still learning about the range card, which has visitor information like as name, address, email, postcode, and phone number.

- I need to ask international guests for their passports in order to comply with the resort's regulation for tourists staying here.

- At 11 a.m., I need to ensure that the welcome drink is sufficient.

- The manager (FOM) always leads the briefing at 3 p.m.

# data[].attributes.body
- Off dayyyyy

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Assalamualaikum, my name is Ali Bin Ishak. I am Bachelor of Entrepreneurship (Tourism) with Honours at University Malaysia Kelantan. Especially, I was chosen Rebak Island Resort and Marina, my internship place. I started my internship at Reebok Island and Marina from 20th March until 7th July (16weeks).

# data[].attributes.headline
PERFORMANCE APPRAISAL FORM (INDUSTRY SUPERVISOR)

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PERFORMANCE APPRAISAL FORM (INDUSTRY SUPERVISOR)

# data[].attributes.body
BORANG B

# data[].attributes.attachment_link.title
BORANG B - PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI) 2

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Final Report Internship Ali Bin Ishak H19A0033

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VIDEO PRESENTATION INTERNSHIP H19A0033

# data[].attributes.body
- I arrived at Jetty Langkawi 12.45pm

- Then, i met with HR Rebak Island Resort and Marina is Mrs. Mazni ( Kak Ma) to report that i am and industrial training student from University Malaysia Kelantan.

- Mrs. Mazni gave  brief the rules to me about this Island and Marina.

- I have been in introduced to all staff working in Rebak Island Resort and Marina.

- Q&A with HR

- I was taken on a tour around the resort with Mrs. Mazni.

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- HR has registered me as an intern on this Rebak Island Resort and Marina. Fingerprints are registered for daily work attendance.

- Already sorting by department based on time table given by Human Resource ( Mrs. Mazni).

- I am starting with front office department.

- I was given a briefing regarding the front office by Mrs. Hani related to the front office at Rebak Island Resort and Marina.

- Mrs. Hani was teach me about the system OPERA that using in front office department.

- I also need to tried how to use system OPERA about Check-in and Check-out and so on.

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- Special event  : Pulau Rebak do some social responsibilities activities, which is gotong- royong at Red Island.

- Gotong-royong ( every 6 month) .
-From 9.00 Am until 12.30Pm

-Continue doing a task given by manager front office.

- I am learn about system Opera , how to register guests check-in and check-out.

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DAY 4 (Thursday 23 March 2023) 1th month department Front Office

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DAY 4 (Thursday 23 March 2023) 1th month department Front Office

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- I was learned about policy and term of customer at front office.

- Mrs. Hani briefed me on customer confidentiality laws at Rebak Island.

# data[].attributes.body
- Mrs. Hani briefed about the front office every morning to all staff.

- Continues task in front office.

- I arrange document guests, who was check-in and check-out at Rebak Island Resort and Marina.

- Record every single thing in system with Opera system.

# data[].attributes.body
- Off day at Rebak Island Resort and Marina.

# data[].attributes.body
- Today I arrived at 7AM and returned at 3PM

- Every morning staff need to check the Front Office report.

- Fold the cool tower fabric that will be given to guests.

- Wash cups that have been used in FO.

- Take an ice cube at the F@B department.

- Welcoming guests who arrive at 12pm/ checkin.

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- Today's working hours are 9 a.m. to 5 p.m.

- I need to fill the ice tray in the refrigerator with ice cubes for a welcome drink.

- At 12 p.m., I greet guests (welcome to Rebak Island Resort and Marina) - I must serve island water juice and cold towels to guests.

- I need to ask the attendees for their passports/ic and whether the youngsters require MyKid.

- Before I finish working, I have to attend a briefing at 3 p.m.

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- Today's working hours are 12 p.m. to 8 p.m.

- Today, I'm continuing learning how to fill out the reception or range card that guests fill out before check-in.

- I also need to double-check that the name and passport number provided by the guests are correct.

- I was also taught how to enter information into the resort's opera system.

- At 3 p.m., a briefing was held for all front-office personnel.

- I was taught how to utilise the walkie talkie instead of the phone to connect with particular departments.

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- Today's working hours are 3 p.m. to 11 p.m.

- At 3 p.m., FOM held a briefing for all personnel.

- FOM showed me around the entire resort after the briefing.

- I was shown the seaview room, garden view room, scenic room, and luxury room.

- I greeted a visitor from Marina to the resort's check-in room at 8 a.m., just before the end of working hours.

# data[].attributes.body
- Today's working hours are 12 p.m. to 8 p.m.

- Today's guests include 17 people from various nations.

- The arriving boat is scheduled to arrive at 2.30pm.

- I need to make sure the guests have adequate cold towels and welcoming refreshments.

- After the visitors arrive and take a seat in the lobby, I am obliged to collect their passports to be photocopied as an attachment when they check in.

- I take care of guests to play tennis on Monday morning at 8 a.m. before the conclusion of working hours.

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- Today's working hours are 3 p.m. to 11 p.m.

- I was tasked today to update range card visitors who checked in today.

- The front office manager took me to every accommodation in the resort.

- I also need to ensure that there is enough welcoming drink water for the following day.

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- I work today from 3 p.m. until 11 p.m.
- Create a keyroom for visitors who request access to the room.
- Set up the lobby area and prepare adequate welcome drinks for the next day.

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- Work from 7 a.m. to 3 p.m.
- I need to verify the logbook for any previous modifications so that today's work performs well.
- When guests come in front of the lobby, I greet them.

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- Setup library room, must be clean and arranged.
- Clean-up table pool and brush because of want to look shining and nice.
- I was asked to fold a cool towel for welcoming guests.

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- kids room setup, library setup.
- Responding to guests' problems such as leaking rooms, noise, etc.
- Welcoming guests on arrival in the lobby.

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- After the welcoming drink was served to the visitors, I was instructed to wash the glasses.
- I organised and neatly set up the lobby.

# data[].attributes.body
- LEAVE DAY

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- Attend the briefing to hear about any problems that arise in the morning, such as complint people in the hotel or delays.
- I began training in the hotel operating system, which was taught by the front office manager.
- I learned how to handle difficulties that arise at the resort, such as hotel complaints, f@B, and other issues.

# data[].attributes.body
- Off Day

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- I learned how to update the report system within the OPERA system.

- Mrs. Dila demonstrated how the opera system works if visitors report any complaints at the resort.

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- I folded a cold towel in preparation for approaching visitors.
- Welcoming today's visitors.
- Prepare the lobby and tidy up used cups

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- Make a welcome drink and a cold towel.
- Dispose of the discarded cool towel with housekeeping.
- Clean used cups.
- Renew registration card

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- Create a range card.
- Prepare passengers for water and request that their passports be updated in the system.
- Create a children's room with a mini-library.

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- Count the cool towels and record them in the cool towel logbook before sending them to housekeeping.
- Listening to guests' complaints about losing goods in the kwsn lobby.
- Cleaning in the lobby, such as rearranging chairs and drying damp table linens.

# data[].attributes.body
DAY 30, 18 APRIL

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🥖Today I work from 7 a.m. to 3 p.m. on the breakfast shift.
🥖 I'm greeting visitors for breakfast.
🥖 I'm tidying up the table after the visitors have completed their breakfast.
🥖 I take Oder for the visitors when they want a coffee, such as an americano, cappuccino, latte, or espresso. Then I'll have to charge a fee for guests. One cup costs RM10 - I need to make one last call for visitors before breakfast closes. Breakfast is served till 10.30 p.m.
🥖 Mr Fitri was teaching me how to set up a table according to tradition at Senari Restaurant.
🥖 Mr Fitri had given me the task of cleaning the room and doing the dishes in the visitors' room.
🥖 At 1 p.m., I need to deliver meals to the room's occupants, customer service at 907.

# data[].attributes.body
- off day
- cuti hari raya puasa

# data[].attributes.body
-Off day
- cuti Hari Raya Puasa
- 5 Days

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- Repair the water pipe at dock A.
- Go to Dock B and make that the water and electricity metres are operating correctly and smoothly.
- Discover how to reserve a boat park at the Marina. For example, if the BB104 yacht wishes to park at dock C, the ship captain will check the pricing and information on the official Rebak Marina website or come straight to the Harbour Master Office.
-  Mrs Liz assigned me the responsibility of preparing the immigration letter for the yacht's owner. This letter is designed to serve as proof to the ambassador throughout the visa management procedure for entrance and leave from Malaysia.
- I went to meet with Harbour Master Mr. Derrick's office manager to acquire a signature on the letter.
- Before leaving Rebak Marina, boat owners must mail specific goods to HM, such as a gym card, before checking out.
-  When the yachtiest wants to take the sailboat, Mr. Abu and company will read the water and power metres because Marina has to charge them.
-  Mrs. Liz assigned me a work in which I must alter the letter price and adhere to a new price in the catalogue.
- I post a notice board, and a guest wishes to sell his boat at the Marina (KAZUSIKASHI).
- I need to update and count the number of crew members on the sailing boat.
-  I need to double-check the boat list, Marina update 01.06.2023.
-  The marina has a total of 97 ships.
-  I was celebrating my birthday with the Harbour Master Office crew at Marina dock D (Mark Time Boat).
- Mrs Liz assigned me a task: I needed to go to the finance department and update the credit and debit card machine since it was malfunctioning when I tried to charge the account using paywaves.
- I need to count all the boats at wet breth (Marina) and dry breth (Hardstan), therefore there are 183 boats at Rebak Marina.
- Collect the file and the stationery from the Rebak Island store with Natasya and Kat.
- Mrs. Liz taught me how to use PacSoft, as well as how to use Excel and type in data at Marina.
- Mrs Liz informed me about the hardstand.
• Yachtiest requests must be made two weeks in advance for the procedure of booking hardstan.
- Boat dimensions such as length, depth, and breadth are required.
- Mrs. Liz requested me to provide information about Rebak Island when they checked in to Yachtiest, as well as information on the Rebak Island Resort and Marina.
-  Natasya was explaining to me how people pay to hire the boat at Hardstan.
-  May 6, 2023 is a day off.

# data[].attributes.body
🥨First day at the F&B department.
🥨 My working hours are 7 a.m. to 3 p.m.
🥨 Inform the executive department Cik Abdul, I'm an intern from UNIVERSITI MALAYSIA KELANTAN.
🥨For the first time, I met Cik Abdul, who helped me figure out what I needed to do here.
🥨The morning shift will prepare breakfast for all visitors at Senari restaurant.
🥨 Greet guests and wish them a pleasant morning.
🥨 Assist visitors with breakfast at Senari Baufet.
🥨I need to set up the table for lunch once breakfast closes at 10.30 a.m.
🥨 Senari restaurant table with cutlery, cup, and table nap.
🥨Before my workday ends at 3 p.m., I need to attend a meeting with the manager and executive F&B.

# data[].attributes.body
- I've placed an order for a birthday cake for one of the marina's guests (Florian), whose birthday is tomorrow.
- Go sailing with Mr Abu and Mr Syam.
- Update the whiteboard in the office habour master with departure and arrival times.
- Metre check with Mr Abu and Mr Syam.
- Prepare a letter for the immigration office for marina visitors.
- Read Marina's report.
- Clear and arrange books in the marina's little library.
- gotong royong at the marina and on Hardstan.
- welcoming visitors and bringing bills to the office.
- Pick up the parcel from security and deliver it to the office habour master.
- The last day at the marina.
- Contact finance and inform them about the damaged marchant machine.
- Clean up the marina and the hardstan.
- Holidays on June 12th and 13th, 2023

# data[].attributes.body
📈Compile "Good Received
Noted"
📈Sorting and listed invoice by company.
📈Continue cheque filling task.
📈Finance Store (Mr. Hafiz)
📈Learning about Procedures:
Receiving Goods & Irvoices.
General Procedures
📈Procedure for Receiving Fruits &
Vegetables
📈Procedure for Receiving for
Canned Products
📈Procedure for Receiving Frozen
Foods
📈Filling Issue / Sorting
File clear / Renew

📈Sorting bank receipt
Invoice Filling

# data[].attributes.body
📈Compile "Good Received
Noted"
Sorting and listed invoice by company.
📈Continue cheque filling task
📈Sorting bank receipt
📈Invoice Filling
• Check Income Statement
🧾Invoice and Receipt Update.
Invoice Filling

# data[].attributes.body
THIS IS MY LAST INTERNSHIP AT REBAK ISLAND RESORT AND MARINA.

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🍽️ I took the first day of May off.
🍽️My shift in May is 7 a.m. to 3 p.m.
🍽️I read occupancy today before beginning work.
🍽️ In the morning, cik Abdul and I set up for breakfast.
🍽️Breakfast will be served from 7 a.m. to 10.30 a.m.
🍽️ I answered the call from room 1009 for dine in breakfast (room service), since guests like to have breakfast in their rooms.
🍽️ I replenish the fruit at the Senari restaurant's buffet breakfast.
🍽️Guests ask me about the coffee, and I tell them that, aside from the brew coffee that is currently given in the restaurant, Senari has four varieties of coffee: americano, cappuccino, espresso, and latte coffee.
🍽️I need to clean the floor at the restaurant since there was fell  food on it.
🍽️ When guests arrive at the restaurant, I must greet them with a good morning.
🍽️I recommend that guests from France sample Malay cuisine; guests are eager to test the dish, and a number of French couples enjoy the cuisine.
🍽️Cik Abdul informs me that I must check the food at the buffet every hour to ensure that there is adequate food for the visitors.
🍽️ Before 10.30am, at 10.25am, I and Amira must make one last call to the visitors before breakfast is over.
🍽️I need to set up the table for lunch at 11 a.m.
🍽️ I must present the receipt for the F&B that has been charged to the visitor in order for the payment to be reflected in the hotel bill before they check out of the resort.
🍽️ I sweep and clean the floor of any leftover food that has spilled on it.
🍽️Before I finish my shift at 3 p.m., I need to meet with Cik Fitri, Cik Zaki, and Cik Murali.
🍽️ Mr. Murali, the manager of F&B, made a statement and provided an update on the F&B.

# data[].attributes.body
- I worked from 7 a.m. until 3 p.m. today.
- I set off on May 12th.
- Every day at 7 a.m., I tumb print.
- I read occupancy today before beginning work.
- I'm greeting visitors for breakfast.
- Cik fitri and I inspecting the morning buffet cuisine.
- I'm tidying up the table after the visitors have completed their breakfast.
- I and Mr Fitri set up a table for the guests who are coming for breakfast and dinner.
- Each block of the resort building requires a cleaning room. Plates, cups, spoons, forks, ice containers, and other items are required. Food waste must be rinsed and disposed of in the location designated by housekeeping in each building block.
- Cik Abdul and I must transport the table and chairs to the marina and place them in the marina building.
- I assisted Mr Mi in carrying Beach Bar products before the bar opened at 11 a.m.
- I sweep and clean the floor of any leftover food that has spilled on it.
- I'm tidying up the table after the breakfast and lunch visitors have finished.
- I need to provide the F&B receipt that was charged to the visitor so that the money is reflected in the hotel bill before they check out.
- Before I finish my shift at 3 p.m., I need to meet with Cik Fitri, Cik Zaki, and Mr. Murali.
- I heard Mr. Murali, the manager of F&B, discuss and provide an update on the F&B.
- I was at the F&B Senari Restaurant last week.
- I was absent from work on May 12th.

# data[].attributes.headline
MARINA DEPARTMENT (Day 60- day 65) 18 May- 22May.

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MARINA DEPARTMENT (Day 60- day 65) 18 May- 22May.

# data[].attributes.body
- Mrs. Liz informed me on the marina and showed me the boat arrival and departure chart in the marina and hardstand area.
- I addressed myself to Mrs. Liz and Mr. Devick, the marina department's chief manager. Mrs Liz works in the Marina Department as an assistant manager.
- Marina's working hours are from 9:00 a.m. to 5:00 p.m.
- On the first day, I witnessed the boat being lifted into the dock in the hardstand area.
- On the same day, I learnt about several sorts of yachts. Mrs. Liz informed a number of international and domestic ships.
- The total number of boats is 197, with 99 at the marina and 98 on land at the harstand.
- Mr Abu has given me directions on how to lower the boat from Hardstan to the marina area, and the boat skipper, Mr Abu, has provided me numerous facts about the operation.
- At the marina office, I learnt about padsoft and opera.
- Discover more about sailboat docks.
- Learning how to utilise the close post system, which is closely tied to the food and beverage bill that will be paid to people who dine at Senari restaurants.
- Natasya demonstrated how to post to PADSOFT via the OPERA system.
- At 11 a.m., I called Mr. Ejay's scuba office to inquire about the paperwork. Inquire about the company's crucial papers.
- I also learnt how to manage marina guests checking in at the habour master, what documentation they need to submit to the habour master office, and why the documents are needed before the ship is brought in. The ship captain must provide information such as the size and kind of boat.
- Learn how to pay the guest bill at the habour master counter.
- I accompanied Mr Abu to see the boat's entry into the marina dock supplied.
- The yacht is brought into the marina after a 23-minute operation.
- I also learnt about the power and water metre readings for each dock, as well as how to input and charge the data on each registered boat.
- I also double-checked and entered the water and electricity metres into the padsoft system.
- Monday is a day off. (22-5-23)

# data[].attributes.body
-       I was taught about new ship registration.

-       learn about how to open a ship account in the PACSOFT system.

-       natasya helped me in teaching how pacsoft works and fill the yachties information in the system.

-       Backup team LIMA (F&B) 9.00am-10.30am – 24/5/23

-       Backup team breakfast ( 9.00am- 10.30am)- 25/5/23

-       Backup team breakfast (9.00am-10.30am)- 26/5/23

-       27/5/23 MC

-       Sailboat Mark Time entered to Rebak Marina.

-       Checked meter electricity and water.

-       Off day at 29/5/23

# data[].attributes.body
- Last day, at department FO.
- Im welcoming guests new arrival at resort.
- cleaning lobby frequently

# data[].attributes.body
🥨 I work from 7 a.m. to 3 p.m. on the morning shift for breakfast.
🥨I'm on shift with Mr. Fitri, and I'm waiting for guests at the restaurant to assist them with breakfast.
🥨I'm sweeping up the table after the visitors have completed their breakfast.
🥐 I'm going over the breakfast buffet menu.
🥐Guests inquire for fruit because there was none available at the breakfast establishment.
🥐Last call for breakfast at 10.30 a.m. before it closes.
🥐Greet and meet guests, inquire about food and senari, and assist them with their breakfast preferences.
🥐Load boil coffee and double-check that everything is ready before serving breakfast to visitors.
🥐I read occupancy today before beginning work.
🥐 Mr Fitri trained me how to welcome people nicely and wish each person a good morning.
🥐I speak with guests about their trip and how they felt about staying at this resort. Inquiring whether or not the cuisine was satisfactory.
🥐 At 3 p.m., I have a meeting with the manager of F&B, as well as the executive of F&B.
🥐 I heard that every difficulty occurred today and yesterday.
🥐 We must move quickly to remedy the situation.
🥐 Guests say that her belongings were taken from the pool, and I need to take action before informing security.
🥐Before I return at 3 p.m., I need to attend the meeting, clarify what transpired in the morning, and update any information and reservations from the guests.

# data[].attributes.body
🧾Bank detail documentation (by
Mr. Salleh).
🧾Continue task given by Mr.
Salleh (HOD).
• Bank Detail Documentation.
📈Fill in form about Banking
Documentation
📈Commission Of Malaysia (SSM). A
- Fill in SSM form.
- Renew the SSM form.
📈Cheque documentation / filling.
📈Learning about procedure of cheque.
📈Assist Mr Salleh (HOD) to check
Financial Trend by department

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DAY 88 - DAY 92 (14 MAY - 18 MAY) FINANCE DEPARMENT

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DAY 88 - DAY 92 (14 MAY - 18 MAY) FINANCE DEPARMENT

# data[].attributes.body
📈Financial Department Of Rebak and Marina Island
📊Introduction with Finance
Department group member.
📈Briefing about Financial Term, brief by Encik Salleh (Head Of Department) and Miss Husna (Assistant of HOD).
📈Explanation about work scop in
Finance Department.
📈First Job : Learn about type of sources.
📈Type of sources :-
- Marina Habour Master (Tourist
Yacth : Site Fee, Utilities and Technition)
📈Tourist Accommodation (Room & Service)
📈Restaurant (Food and Baverage)
📈Spa & Gymnasium
📈Filling Finance Expenses.
📈Learn about procedure of finance flow (cash in / cash out)
📈Knowing the company that being supplier and busines partners of Pulau Rebak and
Marina Island.
An Example:
- Tenaga Nasional Berhad
- Astro
- Lembaga Pelancongan Negeri
Kedah
- Matta Fair Kedah.
-  Filling Finance Store Expenses
- Visit 3 Finance Store (With Encik
Hafiz)
- Ganeral Store
- Dry Store
- Material Store
📈Learn about the system of
Finance Store.
📈Knowing the procedure of supply
📈Food system: Tourist Food, Tourism Drink (Beer) and more.
📈Learning how to create a meeting minutes paper (Teach by
Encik Salleh).
📈Visit Purchasing Department.
Disclaimer :This department is a sub department under the Finance
Department (Main).
📈Introduction with Purchasing
Department member.
- Mr. Zack
- Mrs. Masitah
📈Mr. Zack and Mrs. Masitah share their story about background of Purchasing Department.
📈Briefing about the procedure flow of purchasing.
- Middle Man in between supplier and Rebak Island company in goods dealing.
📈Learning about the system that they use in Purchasing
Department.
📈Assist Mr. Salleh settle up their
📈Finance Report (January 2023).
- Finance Report Copying
- Finance Report Sorting
- Finance Report Binding
📈Finishing the montly Finance
Report with Mr. Salleh.
📈Cheking and finalize that report.
📈Sorting by page and do some documentation.
Binding all the report.
📈Bank detail documentation (by
Mr. Salleh).
📈Continue task given by Mr.
Salleh (HOD).
Bank Detail Dicumentation.
📈Fill in form about Banking
Documentation
📈Commission Of Malaysia (SSM).
- Fill in SSM form.
- Renew the SSM form.
📈Cheque documentation / filling.
📈Learning about procedure of cheque.