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Today we are all asked to come to the office because there is something that miss wants to discuss regarding:
1. Tiktok account content
2. Matta Fair Mitec KL

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This is the first time I have been involved in such a big event. It was one of my wishes before getting involved in the tourism industry.

There are many things I learned after joining as an exhibitor at Matta Fair.
I, Afifah and Miss Leya were supposed to take care of this booth on the first day, but Miss was unable to attend.

So we who are the first to have the courage to make a sale even without a miss.

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This week I am very happy and excited because I was given the opportunity to be involved as an exhibitor at the Matta Fair in MITEC, KL which lasted for 3 days which is 17-19 March 2023. I gained a lot of experience and new knowledge. There is a lot more knowledge that I need to learn in terms of marketing, sales in the tourism industry.

I'm not only learned how to find sales, but I was also able to hone my knowledge to communicate with customers, which is not easy if we don't have in-depth product knowledge. But as a result of the team's cooperation for 3 days while manning the booth at Matta Fair, we obtained sales of up to RM6,050.

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To celebrate the upcoming month of fasting, we bring a variety of cheap buffet packages for all our customers.

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APAAAAA ?!! ?!! 3 HARI LAGI DAH NAKKK PUASAAAA?!!🫣😚😚😘 Nak makan buffet tapi tak tahu dekat mana?? Jangan pening pening sebab sekarang JOM TRAVEL LOCAL buat promosi TAK MASUK AKAL😭😭😱 . , Sebab dengan hanya RM128 early bird sahaja dah boleh makan buffet UNLIMITEDD dekat GRAND MILLENNIUM , KL 🤩🥰😋😋😋.

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morning shift, I issued the ticket as usual according to the booking that had been made.

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Today, there is a little special moment where we celebrate Mr. Thiru's birthday. he gave a little speech about his hopes for his company. We also had a small feast. I brought a cocktail at the request of a colleague. There was a funny incident that at that time the food that was ordered did not arrive on time so Mr. Thiru asked to make an order for KFC to eat at that lunch time. I am grateful for having the opportunity to see the share partner of the company Travelvago SDN BHD because he is rarely in the office so today, I was able to meet him. He shared a lot of knowledge and experience and I took it as very useful knowledge because at a young age of 30 years he was able to build such a tourism industry company.

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I am having issue in issuing tickets on the same date. I want a ticket today but in the system I can't select it. We can only choose the next date.
This problem will cause us to have to change the date of the ticket one by one and it takes time.

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This is a list of tourist attractions that we sell. But there are many more places, we sell at a much cheaper price than the walk-in price.

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Today's evening shift received a lot of ticket bookings regarding KL Tower and most of our customers are from India

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This is the first time I received a ticket order regarding Crocodile Adventureland Langkawi. Therefore, I need to know the steps that need to be taken before handing over the ticket to the agent.
There are some things that we cannot reveal to the agent, namely:
1. Logo of the portal from which we issue the ticket
2. The price we get

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Today I was supposed to be on the evening shift and I didn't get home before 3 o'clock so I clocked in from the car. But i was lucky because i did not receive an urgent order at that time.

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Evening shift, work from home and issue tickets according to the order given.

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Video promotion in conjunction with the month of Ramadan and this is one of the packages offered with a cheaper and more economical package.

Customers can make reservations via WhatsApp in the bio of our social media account (Let's Travel Local)

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TikTok video from Jomtravellocal (@jomtravellocal): "Iftar at Grand Millenium Hotel ,Kuala Lumpur. Makanan semua sedap sangattttt korang !😭😍✨ Dewasa RM168 , Kanak kanak RM84 sahaja. Nak booking ? Jom booking dengan Jom Travel Local . Click link di bio. #jomtravellocal #buffet #buffetramadhan #grandmilleniumhotel". original sound - Jomtravellocal.

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Since this month is a fasting month, we are releasing a lot of buffet packages for the public. Not only Ramadhan Buffet but we create a package including accommodation at the hotel. Customers will save more when choosing the package.

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This month we received many orders from tourists outside Malaysia. This is because, they want to live while enjoying or feeling the atmosphere of the fasting month in Malaysia.

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since we work in the position of Sale and Marketing so we need to post every day to increase sales.
This is a video promoting Aquaria KLCC tickets

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TikTok video from Jomtravellocal (@jomtravellocal): "Jalan-jalan tengok keajaiban lautan 😍 Lebih 5,000 hidupan laut ada di Aquaria KLCC ✨ Tak nak beratur panjang2 di counter untuk beli ticket? jom beli dengan Jom Travel local sekarang 🙌🏻 #aquaria #klcc #aquariaklcc #kualalumpur #jalanjalan # kualalumpurconventioncentre #livingocean". original sound - Jomtravellocal.

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I am grateful to have a team that can cooperate well because they always help each other. This time I helped them issue pending tickets during their shift yesterday.

Sometimes when there are too many ticket requests at the same time, we will ask each other to help together

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We receive a lot of aquarium tickets from the Travel Buddy Holidays group .agent

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Today I am out of the area, but two people work today's shift so I ask the team to issue tickets when I don't have time to see the whatsapp group.

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Already entered the 8th week, I have a lot of experience about buying tickets that are the focus of international tourists, among them Aquaria KLCC, Genting Highland Indoor/Outdoor Themepark, Kl Tower and others. However, this is the first time I received a reservation for Snow walk Icity during my internship. Therefore, I don't quite understand the way and how to enter this ticket. All bookings involving Icity seem to be different steps. The ticket reservation needs to be followed by email. This is a new thing for me and it took a while to get tickets because we always have to follow up with emails.

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Today the agent experienced a problem with the Kl Tower ticket. They informed that the customer cannot scan the barcode so the team needs to check the ticket. If it is true that the ticket has a problem, the team will send a new ticket.

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Today everything is fine, but there was a misunderstanding between the team and the agent. The agent urged us to get tickets but we have already informed that the system is experiencing technical problems. Unable to issue tickets in a short time. So the agent cannot wait and then cancel the ticket request.

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Post promoting 99 Wonderland Park in our instagram. We sell 99 Wonderland Park tickets that are cheaper than the walk-in price.

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Issuing tickets booked before the holiday

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Langkawi Skycab tickets are issued on a new portal dedicated to Langkawi Skycab only. So there are several types that we need to learn.
1. Type of ticket
2. Malaysian/ Non-Malaysian
3. Selling price

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Morning shift, I don't go to the office so I work from home only

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The demand for tickets is relatively low because people are still on holiday.

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Working in the morning shift, the demand for tickets after Raya is less because people are still on Eid holidays

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evening shift, all urgent orders have been completed by the team working the morning shift. So I who work in the evening shift have to prepare by accepting ticket orders for customers to go the next day.

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Today we received a request from an agent to exchange Genting Skyworld Theme Park tickets.
For your information, Genting Skyworld Theme Park places child ticket requirements based on height, not age. Even if the child is 11 years old but his height is over 90cm-100cm, he will be categorized as an adult ticket group. So, the agent had to book a new ticket and the child's ticket was used to the next customers because the ticket for Genting cannot be voided.

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There are several tickets are pending due to insufficient topup credit to purchase tickets, so you have to wait for Mr. Thiru to topup and only then can you issue tickets.

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I work in the evening shift with Farhan. Today we don't receive many ticket orders so when I'm busy I'm outside Farhan's area who will issue the tickets. We take turns so that the ticket booked by the agent is not missed

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First time receiving ticket order regarding Kl Hop Hop Off Bus. So I asked the team to teach me the steps to issue the ticket.

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morning shift, completed pending tickets but today did not experience any problems, everything went smoothly.

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Today I'm on the morning shift, there is a pending order from the team that was on the evening shift yesterday so I have to finish this morning as well because the customers will enter those places today.

Therefore, I issued all the tickets then suddenly the portal that we enter tickets failed. This is because the balance of money in the account is not enough so I have to wait for Mr Thiru / Mr Sooria to top up the money and continue to issue ticket again.

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afternoon shift today, I issued the ticket booked by the agent as usual.

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After a 2-day holiday, the 3rd day is back to work. Routine as usual but I haven't been to the office yet. On 27/4/2023 we made a mistake in terms of posting on social media. There are many things that are missing for improvement. I accept the warning and will correct the error.

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Today I have an afternoon shift, there are not many booking requests.

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In conjunction with the upcoming event, we are participating in the Matta Fair this time. We sell many cheap tickets. This time it is cheaper than usual we sell it on Shopee, Lazada and also our website portal.

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The team informed Sunway Lagoon B2B system will be down according the figure above. We as Sunway Lagoon ticket agents need to think about how to still supply tickets to our agents despite facing technical problems like this.

As our step before the occurrence of this issue on the day of the incident, we inform our agent to send the ticket reservation that will go to Sunway Lagoon on 21/06/2023 - 25/06/2023 as soon as possible and we keep stock tickets for orders that will go on the date for adult tickets only, As for children's tickets, we make orders from other agent portals. Meanwhile, for Night Park, Meal Voucher and Quack Express tickets, we inform customers that the tickets are not available throughout the date.

This is one of the smart steps for our agents despite experiencing technical problems. It helps us a lot not only from losing customers but also from losing income.

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today is friday where we will all be busy because we receive a lot of ticket bookings because tomorrow is the weekend so we need to be ready with those bookings. sometimes we need to work overtime to complete the ticket booking.

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A very busy Saturday morning because we are still accepting ticket bookings today. Many customers want tickets on the day before they enter the attraction. Most of them will ask before 9 am because the agent wants to hand it over to the customer.

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First day manning the Jom Travel Local booth organized by Jom Cuti Cuti Malaysia 2023 @ Tourism Malaysia at Aeon Mall Nilai for 3 days from the 26th to the 28th.

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Today is Sunday, not as many orders as Friday and Saturday. But we need to be prepared because the agent will ask for tickets urgently because sometimes the customers are already in front of the entrance because they made a last minute booking.

This last minute booking is very risky because when the system crashes, we cannot issue tickets. So, sometimes the customer has to buy the ticket walk in compared to buying a ticket with an agent.

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Morning shift work day as usual throughout the day without challenges. Agents booked ticket as usual.

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May 16 is equivalent to Tuesday, I work in the evening shift. I work from the office today from 3 to 5 pm. After that, I went to visit my relatives in the hospital, but I received many orders from the agent. Here I still need to issue the booked ticket as soon as possible. For me it's quite a challenge every time I work when I'm out of the area even online.
First of all the challenges in terms of:
1. Internet
Internet access is sometimes available in the area, sometimes there is no line there.

2. Time
Time is a bit stuck to issue tickets because you need to focus on two things, which is time to visit relatives and time to issue tickets. When I focus too much on the outside, all orders will be pending and slow to be sent to the agent.

Here I have to play a role, have to manage time and work wisely. As a safe measure, I will prioritize urgent tickets first and then settle the others after back home.

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Today is the farewell day for Travelvago Sdn Bhd staff Najiha who have served for 2 years in this company. We celebrated her by having a small meal at lunch time. Then, we also celebrated a farewell party for us in conjunction with the end of the internship period.

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I taught the new internship, Ima, about how to download the file and the steps that need to be taken to issue the Sunway Lagoon tickets that we have kept in stock for customers who want to go to the theme park on 21/06/2023 and the next date.

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2/3 days ago my name was mentioned in several agent groups, this is because there is a problem with agents getting insufficient tickets. However, at the time of the incident, I could not be contacted because I was working part-time. So the team issues the new ticket and will send it to the agent. Before this I never made a mistake in terms of not having enough tickets. Yet I am not sure how it can happen and I was warned. I need to identify the problematic tickets one by one because I'm sure when I bought the tickets, I bought them in sufficient quantity but maybe there was a mistake when combining the tickets.

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The second day was take care of the Let's Travel Local booth with Shini's team. Today for me it was a bit of a challenge because we had to make sales without Miss's help. I feel the need to get sales even without Miss with me and I accept the challenge. Although at first I started to give up because in the morning we still didn't get any sales, but in the afternoon session we received many customers and I was very proud when I was able to close a deal with a customer.

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I was supposed to be off today but Miss Leyaa assigned me to represent her to follow this tour together with Tourism Selangor, Motac and also with 2 other travel agencies.

We went to two locations namely Utama Farm, Petaling Jaya and also Sunway Hotel & Resorts. This visit was made with the aim of reviewing the products available in the place as well as the attractions available.

Through this visit I was able to learn many things and know the reason why we were invited to participate in this visit together. As a travel agency, we are invited to find out what packages are available for us to promote their products to customers.

This will not only benefit one party, but we as a travel agency will benefit because we are already doing business with each other in adding products as a travel agency that supplies packages of domestic products.

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The last day the intern came to the office and last content we made in conjunction with our last day. It is related to ticket promotions sold by Jom Travel Local. This is one way of advertising and marketing that can be done to increase the rate of public arrivals to our portal and social media accounts.
Thank you for all the knowledge and experience. A lot of knowledge has been learned in the tourism industry.

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Today is the first day of internship. Session day to get to know the management and staff at (Jom Travel Local) Travelvago Sdn Bhd. Our supervisor is Miss Leyaa Razali who briefing the scope of our work.

My job scope as an internship here is that I have to issue tickets booked by travel agencies. The product and services this company is serve full fledged destination management services include hotel reservations, meet and assist arrangements, in-resort assistance, transportation, vehicle rentals and of course tours, excursions, shopping assistance and themed holidays too.

I was assigned to the Travelvago Sdn Bhd department, where I needed to assist travel agencies through Whatsapp group chat.

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today we all gathered at the office, we ate lunch together while waiting for the order to come in from the agent agent

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Today there is a new intern (Ima) in our team (TVG). Dharan asked me to instruct Ima to issue the ticket. This is one of the ways, I video call with Ima to tell step by step to issue a cable car ticket.

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The second week is the week that everyone has understood to issue the ticket. Here are students who are interns at Travelvago SDN BHD. We are asked to come to the office at least 4 times a month. Today we were also asked to create Tiktok content to upload to the company's Tiktok account, which is Jom Travel Local.

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Today we received a visit from lecturer Mr. Abdullah Muhammad Yusof. The lecturer made a visit to see our situation and held discussions with the company regarding future internships. Many interesting knowledge sharings were discussed, one of which I am interested in is related to introductions

Travel Technology that is talking about travel only using technology does not require human resources in terms of booking attraction tickets or booking accommodation and so on.

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Instagram post for today, one of the interesting attractions in Malaysia and we sell the tickets at a cheaper rate than customers who buy walk-in.

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today the afternoon shift order is not as much as Friday because it is the weekend so the agent has made the order a day / 2 days earlier. Today there are some tickets that are requested urgently and I need to issue them as soon as possible.

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On the third day I was still assigned to handle the booth, everything was going well and we were constantly receiving customer visits.

I really like it when I am assigned to take care of a booth like this. This not only makes the company profitable and also improves brandin

Improve communication with customers

Learn how to making a sale

Learn marketing strategies

Learn to advertise products such as giving brochures to customers and then promoting our products.

Challenge myself meet a lot people in public.

learn to get networking with others attractions.

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Post for instagram, Facebook and Tiktok today. Posts for all social media Jom Travel Local accounts must be made every day in turn. This aims to further expand the company's brand to the public. Instagram is an excellent way to show potential customers that you're more than a faceless corporation. The latest is Tiktok, it is very useful because

it enhances brand identity,

increases brand awareness through the content we post.

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Sightseeing schedule for Putrajaya cruise. Customers who want to go need to make a slot reservation. This is because each cruise ship has capacity at one time in each trip, therefore they have a limit. Customers need to board according to the reserved slot.

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Throughout the day, only once did the agent ask us to change the date of the customer's ticket. Sunway Lagoon tickets so the steps to be taken are:

1. tickets that have been given must be voided first
2. Issuing a new ticket with a new date

NOTE
Sunway Lagoon tickets cannot be edited but the date can be changed because we have 30 days to void the ticket.

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I completed the pending ticket booking. This is because the portal we use needs topup credit. Therefore, we have to wait for either Mr. Thiru or Mr. Sooria topup first, after that we can issue tickets from the portal used.

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social media posting for today, this is a montage during the 3 days we were at Jom Cuti Cuti Malaysia Aeon Mall Nilai.

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My last day together with Miss Leyaa was in Nilai and now we want to go home.

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I issued the ticket today a little early because there was an agent who asked for it immediately.

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Today there are not as many orders as on Thursday and Friday.

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BORANG B NURAISYAH BINTI ABD RAHMAN _ H19A 0604

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INTERNSHIP JOURNEY WITH TRAVELVAGO (JOM TRAVEL LOCAL)

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INDUSTRIAL TRAINING REPORT_TRAVELVAGO SDN BHD (JOM TRAVEL LOCAL)_H19A0604

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The company has inaugurated the use of a new portal to issue tickets today. All  cable car Genting Highland and  Skytropolis Genting Highland tickets must be issued through this website.

Interestingly, this latest portal has many improvements that have been made, among which is in terms of the capacity of issuing tickets.

Previously on the old portal, we could only issue 4 tickets at the same time. But now not anymore, they have placed a maximum of 25 tickets at a time to avoid technical problems.

A good change because when tickets are booked urgently it takes a lot of time to issue tickets in large quantities. For example: the required 2 way Cable car ticket is 80 pax so we need to multiply the number of pax by 2 which is a total of 160 tickets to be given to the agent. 1 ticket equals 1 way. Hence, I like this latest change of this portal.

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today's incident, the agent informed me that the ticket issued by my team could not be used. Therefore, I, who is on duty today, need to check the problems faced.

1. The team should have informed Miss leyaa before issuing the tickets related to the Melaka River Cruise but he did not do so. Hence, the Melaka River Cruise cannot accept the tourists get in.

2. Melaka River Cruise reservations must be made 3 days before the date the customer wants to go.

Due to this, the customer had to postpone to a new date and Miss Leya had to contact Melaka River Cruise to confirm the ticket booking. Once approved, the team can issue tickets to customers.

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Today I tried to issue a ticket using a tablet but it was quite difficult in terms of downloading files and so on.

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The 8 am shift needs to be ready with urgent ticket requests. Many tickets are pending due to insufficient balance.

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Today I work in the morning shift, usually I will forward every booked by the agent into this personal group (YANG KENA HOLD)  to make it easier for me to issue the tickets. So far there are not many orders because it is still Thursday and this is a working day, so the rate of tourist arrivals into the Malaysia to go our local theme park or tourist attractions is not as much as on weekends.

This afternoon, there was an incident that happened which was the portal system for booking sunway lagoon tickets error. In addition, we receive many urgent orders so it's a bit chaotic because there are agents who have called to get the tickets because there are customers who are already in front of the gate. We as ticket issuers to agents cannot do anything unless Sunway fix their portal. It took about an hour to recover. Alhamdulillah our agent can still wait and they have asked the customer to be patient until they get the ticket.

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This is the social media post for today's afternoon session. I am promoting one of the hotels in Penang which is Bahang Bay Hotel.