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Working: Agency Updates - information impacting the entire organization - come from the CEO 

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Working: Agency Updates - information impacting the entire organization - come from the CEO 

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Haven House's values of accessibility, diversity, equity, and inclusion, and social justice reflect our work to be inclusive and advocates for everyone in our work.

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Haven House's values of accessibility, diversity, equity, and inclusion, and social justice reflect our work to be inclusive and advocates for everyone in our work.

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From what I can tell decisions are made at management level and told to on the ground staff by our supervisors. We had an all staff meeting a few weeks ago and somethings were disclosed to us then

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I believe that the Board is often involved in major decisions and processes. I believe that a lot of consideration goes into making decisions. Surveys are sometimes provided to staff and families. 

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I believe that the Board is often involved in major decisions and processes. I believe that a lot of consideration goes into making decisions. Surveys are sometimes provided to staff and families. 

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Not Working: inconsistent approach to decisions on key processes

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Not Working: inconsistent approach to decisions on key processes

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HR- email and supervisor - supervision

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Not Working:  I feel there is a communication gap between those that make the decisions and those that have to deliver or follow through on those decisions.  I feel my voice is not being represented about the work I have to deliver.

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Not Working:  I feel there is a communication gap between those that make the decisions and those that have to deliver or follow through on those decisions.  I feel my voice is not being represented about the work I have to deliver.

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Heavy reliance on email communication of information

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Heavy reliance on email communication of information

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Planning/brainstorming starts at management level.  Feedback is then sought from impacted staff.  Feedback is used to shape the final decision.

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Planning/brainstorming starts at management level.  Feedback is then sought from impacted staff.  Feedback is used to shape the final decision.

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I think Haven House is very intentional about all of its decisions and how equity impacts the choices we made. For example, in our new building prioritizing confidentiality of clients, access to the essentials pantry, etc

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I think Haven House is very intentional about all of its decisions and how equity impacts the choices we made. For example, in our new building prioritizing confidentiality of clients, access to the essentials pantry, etc

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What's working- HHS reviews the org structure periodically to identify what's working and what's not.

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What's working- HHS reviews the org structure periodically to identify what's working and what's not.

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beginning to ask people to contribute their talents/interests beyond the roles they were hired for 

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beginning to ask people to contribute their talents/interests beyond the roles they were hired for 

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We use this tool/resource but a lot of times my clients and their families don't fit for that program or there are loooong waitlists so its a rejected referral after rejected referral. Not sure how useful this resource is

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improvement - need to revisit the structure with the organizational growth (supervision lines & numbers)

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improvement - need to revisit the structure with the organizational growth (supervision lines & numbers)

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Sometimes the hierarchy structure makes our work process slower because it is often confusing as to who should receive which questions.

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Sometimes the hierarchy structure makes our work process slower because it is often confusing as to who should receive which questions.

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Historically, there have been changes in structure that can impact staff and families as positions shift - usually with positive outcomes. 

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Historically, there have been changes in structure that can impact staff and families as positions shift - usually with positive outcomes. 

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At the management level, there is intentional discussion around what needs to be shared and by whom.

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At the management level, there is intentional discussion around what needs to be shared and by whom.

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does equity play enough of a role - vocal areas get more attention

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does equity play enough of a role - vocal areas get more attention

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Issues or changes asked by staff are most of the time taken to management team, sometimes not talked about right away or have to wait to bring up topic when they meet