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The Defence Infrastructure Organisation (DIO) is part of the Ministry of Defence (MOD) and has overall responsibility for providing service families with homes. They have given Pinnacle a contract to run the National Service Centre, which is where you call regarding any issues with your home, or about home allocations.Pinnacle Service Families

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The Defence Infrastructure Organisation (DIO) is part of the Ministry of Defence (MOD) and has overall responsibility for providing service families with homes.

They have given Pinnacle a contract to run the National Service Centre, which is where you call regarding any issues with your home, or about home allocations. We are also responsible for the Housing Officers who visit you in your home.

The DIO also have contracts with Amey and VIVO to carry out any repair and maintenance issues in your home, including bringing properties to the required standard before a new family moves in. When you call the National Service Centre we will allocate these jobs to appointments given to us by Amey and VIVO.

Pinnacle run the National Service Centre. Amey and VIVO carry out the repairs and maintenance service. Decisions about upgrade or refurbishment works are made by DIO.

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Pinnacle Service Families - Pinnacle Service Families

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The Defence Infrastructure Organisation (DIO) is part of the Ministry of Defence (MOD) and has overall responsibility for providing service families with homes. They have given Pinnacle a contract to run the National Service Centre, which is where you call regarding any issues with your home, or about home allocations.

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Use this link if you wish to make a complaint.

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Send us your complaint

We are so sorry something has gone wrong and we want to reassure you we will do everything we can to resolve it. Please give us as much detail as possible so we can assist you as soon as possible. Your feedback is vital to us, as it helps us to put things right and continue to improve our services, so we really appreciate you letting us know when things don't go to plan.

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We are so sorry something has gone wrong and we want to reassure you we will do everything we can to resolve it. Please give us as much detail as possible so we can assist you as soon as possible.

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Note: This file can be accessed via a modnet device only

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Removals

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Applying for SFA/SSFA

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Applying for SFA/SSFA - Army Families Federation

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Everything you need to know about applying for military quarters.

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Note: This file can be accessed via a modnet device only