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Subject: About Your Order

Dear Mr. Hayes,

Thank you for your email. I am sorry about the problem with your order.

There are two problems:

1. The two boxes of manila envelopes were not sent.

2. There was a mistake in our system.

To resolve this problem, we will send the two boxes to you soon. They will arrive in 3–5 days.

Could you please confirm your address?

We are apologize for the problem. Thank you for your patience. If you have more questions, please tell me.

Best regards,
Easton Office Supply Company

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Dear Mr. Hayes,

Thank you for reaching out regarding your recent order with Easton Office Supply Company. I apologize for the inconvenience caused.

We have reviewed your order and identified two issues:

1. The two boxes of manila envelopes were missing from the package you received.

2. There was a delay in processing the order, which caused an incomplete shipment.

To resolve this matter, we will immediately ship the missing boxes of manila envelopes to your address. You should receive them within 3–5 business days.

If there is anything else we can assist you with, please feel free to let us know.

Thank you for your patience and understanding.

Best regards,
Chan
Customer Service Representative
Easton Office Supply Company

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Subject: Apology for order mistake

Dear Mrs Mark Hayes,

We respond to the mistake of your order. We sincerely apologize for that. We commit to resolve this issue as quickly as possible.

The problem is a mistake of packing. We didn't check it again. To resolve it, we will send you the two boxes of manila envelopes. Please check your phone to receive and send us the felling after that.

Again, we apologize for any inconvenient this has caused.

Best regards,

Vu

Easton Office Supply Company

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Mr. Mark Hayes,

Thank you for reaching out to us. We apologize for the issue with your order.

After checking, we identified two problems:

The first issue may have been caused by a technical error, which led to the wrong envelope color.

The second issue was due to a mistake during our warehouse packing process, resulting in missing items.

Could you tell me where address so we can resend your corrected order. We sincerely apologize for this problem.

Please let us know if you have any further questions.

Sincerely,

Ngoc Hung

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Dear Mr. Hayes,

Thank you for reaching out to us regarding your recent order. We sincerely apologize for any inconvenience caused by the incomplete delivery.

After reviewing your order details, we identified that there was an oversight during the packaging process, which resulted in the omission of the two boxes of manila envelopes you ordered. Additionally, our inventory system did not update correctly, leading to a delay in processing your items.

To resolve this issue, we have already arranged for the missing items to be shipped to your address. We kindly request you to confirm the shipping details to ensure prompt delivery.

Please let us know if there’s anything else we can assist you with. We appreciate your understanding and look forward to resolving this matter quickly.

Best regards,
Khoi
Easton Office Supply Company

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Dear Mr. Hayes

Thank you your email. I 'am sory for mistake with your order.

It seems the two boxes of manila envelopes may have been overlooked during packing, possibly due to a power outage at our warehouse. We have already arrangedto send them to you immediately, and they should arrive within 2-3 business days.

Once again I apologize for the problem.

I will free ship and discout for next order.

Best regards,

Tai

Easton Office Supply Company

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Dear Mr. Hayes,

Thank you for reaching out to Easton Office Supply Company regarding your recent order. We sincerely apologize for the inconvenience you experienced.

After reviewing your order, we have noticed two issues that caused the missing items:

Inventory Management Issue: There was an error in our inventory system that resulted in an omission when fulfilling your order.

Packaging and Shipping Error: Additionally, there may have been an error during the packaging process that resulted in the missing two boxes of manila envelopes.

To resolve this issue, we would like you to provide us with your order number and any relevant details. We will ensure that the missing items are shipped to you as soon as possible.

Once again, we apologize for any inconvenience caused and appreciate your understanding and understanding. We are committed to resolving this issue promptly.

Best regards,

Nguyen Quang The Anh

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Dear Mark Hayes,

Thank you for reaching out regarding your recent order. We apologize for the inconvenience caused. Upon checking our records, we found that there were two issues with your order:

There was an oversight in the packing process, which resulted in the missing two boxes of manila envelopes.

Some items in your order are not updating properly in the tracking system.

To resolve this issue promptly, we will dispatch the missing manila envelopes today and ensure they arrive at your office within the next 2-3 business days. Furthermore, we will review our packing procedures to prevent such oversights in the future.

We apologize again for the inconvenience this has caused, and thank you for bringing it to our attention.

Best regards,

Thuy
Easton Office Supply Company

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From: Easton Office Supply Company

To: Mark Hayes

Subject:

Sent: November 30, 20

Dear Mr. Mark Hayes,

Thank you for bringing this matter to my attention. We sincerely apologize for the inconvenience.

After reviewing your order, we noticed two issues:

1. The two boxes of manila envelope were accidentally omitted from your shipment.

2. Our inventory system did not flag the incomplete order for additional review.

Would you mind confirming if it would be possible to ship the missing items to the same address as your previous order? We would appreciate it if you could let us know your preferred delivery date so we can prioritize this shipment.

Thank you for your understanding and patience. Please let us know if there is anything else we can assist you with.

Best regards,

Duc

Easton Office Supply Company

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From : Le Ba Nam

To: Mark Hades

Subject: Respond to complains about oders.

Sent : December 19,2024

Hello friend, I received your complaint about the order.

Sorry for the problem of this order. I would like to know there are any items in the box that you didn't order before .If yes then this may be the confusion of the order on our side because this time we receive a lot of orders from customers, I am very sorry for you.

Second, you can check the order you have placed to see if you have selected all those items, you may have made a mistake while you were ordering.

Our company will give you a discount code for the next order and will send enough stock to you if the fault belongs to our company. Sorry for the problem, hope you can respond soon.

Thank you.

Le Ba Nam

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Dear Mr. Hayes,

We are sorry that your recent order was incomplete. We understand that the two boxes of manila envelopes you ordered were missing, and we apologize for the inconvenience this has caused.

Please confirm your delivery address so we can send the missing items to you as soon as possible. We are working to ensure this issue does not happen again in the future.

Thank you for your patience. Let us know if we can help with anything else.

Best regards,

Nhat Quang

Customer Support Team

Easton Office Supply Company